Melmount Manor Care Centre

1 Orchard Road, Melmount, Strabane BT82 9QR
Submit a Review
9.6 48 Reviews
  • Melmount Manor Care Centre, Strabane
Show Melmount Manor Care Centre on the Map

Care Provided by Melmount Manor Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 69 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hayley Phillips (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Visiting

  • 24/7 open visiting is not only permitted but encouraged.


  • Parking

  • Free, private onsite car parking


Are you the Owner/Manager of Melmount Manor Care Centre? View your Advertising Options

Melmount Manor Care Centre Reviews (48)

Total of 48, showing 1-20
9.6

Melmount Manor Care Centre has a Review Score of 9.6 (9.642) out of 10, based on 10 reviews in the last 2 years. Over all time Melmount Manor Care Centre has 48 reviews.

Overall Experience

  • 40
  • 8
  • 0
  • 0
  • 0

Date Published

48
0
0
10
38

Review from Edel S (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Melmount Manor Care Centre since March 2023.
We as a family are happy that Mum is getting so much care from the staff they all are lovely, friendly and very aware of Mum's needs they are always there to help. Mum gets her hair done weekly and always looks well clean and content. Some days
yes Mum will have her off days, thats not a new thing but the caring staff are always on hand to make sure Mum is happy.
The staff take Mum out on days out Mum looks forward to those days.
There are entertainment on as in Music Tea dance evenings, Magician, Baking, physical balloon games to music, bingo, Luncheon Club, and lots to do.
If we have any questions, or worries the staff are there to answer and reassure us on any quires that may come up.
We have meetings with the team/staff to let us know how Mum is getting on, it's good because it gives us peace of mind that Mum is well looked after.

Reply from Hayley Phillips, Home Manager at Melmount Manor Care Centre

Thanks so much for the kind words in relation to the care of your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N O (Granddaughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been working away from home and have come back to visit my granny in the care home. When I visit my granny, she is always well dressed and happy. The staff care for her well and she is looked after, she is always clean and has her hair done.

Reply from Hayley Phillips, Home Manager at Melmount Manor Care Centre

Thanks so much for your kind review relating to the care of your granny.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen P (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My other my mother entered Melmount Manor Care Centre in August 2022. It took her a few months to settle in however eventually, with the help of the fantastic team, we are there! Our mother loves music and company and the staff are aware of this and it is plain to see they are trying as many activities
to support inclusion and diversity in the home. Every person is treated equally.

Reply from Hayley Phillips, Home Manager at Melmount Manor Care Centre

Thanks for your kind review relating to the care of your mother at Melmount Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Granddaughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff who are approachable, kind and supportive to their service users and families. No task is ever too much, always willing to go above and beyond and willing to help in any way they can.

Reply from Hayley Phillips, Home Manager at Melmount Manor Care Centre

Thank you for the kind words in relation to the care of your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, go above and beyond, and no task is too big. Very friendly and helpful. They have an excellent rapport with the patients and their family members and are very approachable when we may have concerns.

Reply from Hayley Phillips, Home Manager at Melmount Manor Care Centre

Thank you for the positive review relating to the care of your Mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim M (Granddaughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny has been a resident of this home since October 2022, she has settled in well, and her room is decorated to her own choice; she can have her own TV, bedclothes, some bits of furniture etc. The home is very clean, and the staff that I have met are excellent; they show my granny both the care
she requires and show her respect - they are great company for her, and she loves the interaction with them. The food choice is excellent and made fresh each day, and my granny is always asked daily what she would like to eat - freshly baked buns and biscuits served daily with the tea at around three - I have been offered tea and biscuits on my visits. My mum also stated that she finds the administration and managerial staff to be helpful on all occasions when needed. The nursing staff are also very good at contacting the GP at any time they are concerned about my granny's health. Overall, an excellent home-from-home, especially when my granny is fully coherent.

Reply from Hayley Phillips, Home Manager at Melmount Manor Care Centre

Thank you so much for the kind words in relation to the care your granny receives in Melmount.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mollie M (Granddaughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny has been in Melmount Manor for the last few years, and the care is second to none. She is very happy and content and extremely well looked after by the staff there. We live 80 miles away, and it’s great to know that she is so well looked after and happy in Melmount Manor.

Reply from Hayley Phillips, Home Manager at Melmount Manor Care Centre

Thank you for the kind review in relation to the care for your granny. I know she looks forward to your visits.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B M (Son-in-law of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Melmount Manor for the past couple of years. The care she has received has been second to none, and every time we visit, she is in good spirits. The staff are extremely helpful and are very good at communicating with my wife regarding her mother.

Reply from Hayley Phillips, Home Manager at Melmount Manor Care Centre

Thanks for your kind review in relation to the care of your mother-in-law.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sean D (Son of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing staff are excellent and have built up a great relationship with my father. He has settled in well due to the attention of the staff of the Dennet suite. Very accommodating for visiting and are always able to brief the family on how my father is face to face and also on the phone. Facilities
may need updating and refurbishing but staff cannot be faulted especially the nurses!

Reply from Hayley Phillips, Home Manager at Melmount Manor Care Centre

Thank you for your kind review in relation to the care provided to your father.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Wife of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband has been given over the past ten months has been exceptional. His needs have been dealt with in an appropriate manner. The home is welcoming at any time of the day or night. The staff have good communication skills. They are professional in their approach to residents aware of their
needs and wants. It is in general a home from home where all feel important, safe and secure in their own little world.

Reply from Hayley Phillips, Home Manager at Melmount Manor Care Centre

Thanks so much for your kind words, it is our pleasure to look after your husband.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernadette M (Sister of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my sister receives is excellent. The staff are caring and very professional. There is a lovely atmosphere within the home, people are genuinely friendly. The manager is very thorough and very approachable. Nothing is too much bother. Very happy with the overall care my sister is getting and
she loves living there.

Reply from Hayley Phillips, Home Manager at Melmount Manor Care Centre

Thank you very much for the kind review, it is a pleasure to look after your sister.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian H (Son of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost three years. The care she receives and has received is exceptional. The staff, carers, domestic and management do everything to ensure that my mother needs for nothing. The care, dignity, empathy and respect shown are second to none. Staff are always friendly
and sociable. Although my mother requires assistance with dressing and washing, the staff always ensure that she is always well dressed and clean and dressed in suitable clothing. The variety and standard of meals are excellent, and the activities are offered daily to ensure that if my mother wanted to take part, there is always something to do. Staff always contact me if there is a health issue or medical issue or if my mother requires anything. My visits are never at the same time or day and can be in the morning, afternoon or evening. During all my visits, I have never witnessed anything but the highest level of professionalism from all staff. Thank you for the care, empathy and love you all show.

Reply from Hayley Phillips, Home Manager at Melmount Manor Care Centre

Thank you kindly for the positive review in relation to your mum's care in Melmount. We are grateful for your support at all times and also when you provide us with entertainment at our parties.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Aine M (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Melmount Manor provides excellent care for my elderly Father. The staff are caring, friendly and patient. My Father initially went in for respite and settled well. My Dad is now receiving temporary care in Melmount Manor. I cannot fault any members of staff, nursing, care, domestic, managerial etc.
I enjoy visiting every day, the home has a friendly and homely atmosphere and I am very grateful for the care they continually give my Dad.

Reply from Hayley Phillips, Home Manager at Melmount Manor Care Centre

Many thanks for your review, we appreciate your continued communication input into your father's care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Finola K (Daughter-in-law of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was a resident of Melmount Manor for four years. He received exceptional care and was treated with dignity during the time he was there. Nothing was too much trouble for any of the staff and we all were completely content leaving him in their expert care. Staff went above and beyond
during covid lockdowns to make sure his wife had phone calls, video calls, and window visits (when permitted) and did so much to help him interact with us and keep us all updated. When he became very ill and started to fade, nurses were always available to speak to family members and guide us through every stage. We were all so grateful for the care, love and respect he was shown throughout his stay and then, particularly at the end. We knew he was always in excellent hands.

Reply from Hayley Phillips, Home Manager at Melmount Manor Care Centre

Thanks so much for the lovely review. It was a pleasure looking after your father in law we miss you all visiting the home


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian D (Son of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for a number of months in Melmount Manor Care Centre and is very well cared for by the lovely staff within. From the moment he gets up, to the time he goes to bed, he is helped by staff in any way they can, in order to make him as settled and comfortable as possible, i.e.
well washed, dressed in comfortable and appropriate attire, kept warm/cool where appropriate and last but not least, very well fed, with beautiful meals/snacks throughout the day. In addition to this, he is taken outdoors, so he can see and appreciate local amenities. The activities are great.

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thank you very much for taking the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amelia B (Granddaughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandmother has received has been patient-centred and caring towards her. My grandmother has been slowly progressing in her stages of dementia and the nursing staff have been so attentive and communication with us family members has been excellent when they have noticed any changes or concerns.
The care has been excellent and cannot fault any of the staff who have been working throughout the pandemic. Thank you all.

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thank you very much for taking the time to leave a review. I am delighted that you are happy with the care and communication provided at Melmount.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary M (Daughter of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and attentive staff. Mum is being very well cared for in the nursing home. Some staff really go above and beyond their duties for both residents and their families.

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thank you very much for taking the time to leave a review for us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rowena W (Sister of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Melmount Manor to be very clean and the staff attentive. Management are very friendly.

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thanks for the review, it means a lot to all of us at Melmount.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fionnuala P (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic, Dad is now in the latter stages of Alzheimer's and his needs are ever-changing. I find that all these changes are being met and dealt with in a professional manner and with the utmost care and consideration given to Dad, as well as to us, family members. As a care partner I
have been in Melmount Manor throughout the pandemic when guidelines allowed me to and even through an outbreak of Covid, the care given to my dad has never faltered, he still received a high level of personal care, his meals were never rushed and time was taken to chat to him. Fantastic quality and flavour of meals provided. Overall the atmosphere within Dad's unit is lovely the staff have made it homely and less institutional, leaving a happy ambience with care and empathy shown to all residents.

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thanks for the review. It means a lot to us. It's a pleasure to look after your father.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie W (Sister of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in Melmount Manor for six years until his death on 6th March 2022. I will be forever grateful and thankful for the love and care he was given by staff and carers alike in the Dennet Unit. I will never forget them.

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thank you very much for taking the time to leave a review.
We all miss him dearly at Melmount Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Melmount Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Melmount Manor Care Centre is calculated as follows: ( (113 Excellents x 5) + (6 Goods x 4) + (1 Very Poors x 1) ) ÷ 120 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.725 Points relating to the number of positive Reviews for Melmount Manor Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 10 Positive Reviews ÷ 13.8 = 0.725

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Melmount Manor Care Centre

What types of Care is Melmount Manor Care Centre registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Melmount Manor Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Melmount Manor Care Centre have?

There are 69 Single Rooms.

What are the Facilities & Services at Melmount Manor Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is Melmount Manor Care Centre to the centre of Strabane?

1.3 mile(s) as the crow flies, distance by road may be significantly further.