Melmount Manor Care Centre

1 Orchard Road, Melmount, Strabane BT82 9QR
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9.6 48 Reviews
  • Melmount Manor Care Centre, Strabane
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Care Provided by Melmount Manor Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 69 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hayley Phillips (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Visiting

  • 24/7 open visiting is not only permitted but encouraged.


  • Parking

  • Free, private onsite car parking


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Melmount Manor Care Centre Reviews (48)

Total of 48, showing 21-40
9.6

Melmount Manor Care Centre has a Review Score of 9.6 (9.642) out of 10, based on 10 reviews in the last 2 years. Over all time Melmount Manor Care Centre has 48 reviews.

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Review from Siobhan D (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is resident in Melmount Manor. We find as a family that it is well run and the needs of the residents are met brilliantly. The manager runs a tight ship. She is always approachable and her door is always open. This means a lot to us. Everyone who works in the home are polite and cheery. This
reflects in the unit that Dad is in. There’s always laughter and a great atmosphere. The nurses and carers do their work with so much dedication. He is always well presented and his day to day care is carried out with dignity and respect. The cleaners are constantly on the floor making sure everywhere is clean tidy and safe. The laundry is collected regularly and replaced the same way. Dad is always well fed and hydrated. His file is there for us to read anytime. The home is always throwing parties for the residents and have a host of activities throughout the year. We are so grateful to the manager and her wonderful team for the care they provide to Dad and all the residents.

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thank you very much for your beautiful words. At Melmount we always do whatever we can to help and support families. We enjoy the company of your dad and the family circle who visit.


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Review from Aimee W (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident here for six years. He was always given the best care, the relationship all members of staff had with him was amazing, they would of gone above and beyond for him and any other resident. I can’t thank them enough for everything they have done for him over the years, they all
have a special place in my heart.

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thank you very much for taking the time to leave us a review. We have enjoyed the company of your father and he brightened up our days with his character and sense of humour, we will all miss him dearly at Melmount.


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Review from A B (Niece of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, comfortable home. The staff were very attentive and so helpful to us as a family.

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thank you very much for taking the time to leave a review for us. I am delighted that you are happy with the care provided at Melmount.


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Review from Fintan D (Son of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always warm and clean when I call to see Mum. The staff are always pleasant and are kind, genuine and patient. Mum is happy and well looked after.

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thank you very much for taking the time to leave a review for us. We are happy your mum is settled and content in her new environment.


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Review from Aoife D (Granddaughter of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Melmount Manor has always felt so welcoming to me. The manager and staff know everyone by name and it feels like extended family. I feel my grandmother is so well looked after and always happy. She really enjoys the food and it’s great to see her maintain a healthy weight. On my visits, she often talks
about the activities that she has been doing and always has her hair and nails done. My grandmother feels safe and it’s like a home from home, it’s great for her to have such a good quality of life in her final years. We can decorate her room with all her personal belongings and it’s great to know the environment is always clean and tidy.

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thank you very much for your beautiful words. At Melmount we always do whatever we can to help and support families.


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Review from C D (Son of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the care centre itself is showing some signs of age but is still satisfactory in terms of accommodation.
I have found the staff a pleasure to talk to when I visit and keep me informed of any activities that my mother would like to take part in.
Overall, Very happy!

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thank you very much for taking the time to leave a review for us. We are happy your mum is settled and content in her new environment.


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Review from Mary M (Daughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and team have provided my mum with an excellent standard of care. Always helpful and willing to go that extra mile. My mum is well cared for, happy, safe and in the best place. The home is extremely well managed, clean and comfortable. The staff are amazing and I couldn’t have managed over
the last year without their support! I also like that I can see photos of activities on social media and my mum always looks happy and is having fun.

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thank you very much for taking the time to leave a review for us at Melmount Manor.


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Review from Rosaline A (Sister-in-law of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management team are very professional and approachable, one is always made very welcome. Care and support staff are always very willing to oblige in all circumstances. Meals are certainly five-star.

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thank you very much for taking the time to leave a review.


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Review from Nicola G (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and hard working staff, who have ensured my mother has regained and retained her mobility after her recent stroke.


Staff work hard to ensure positive communication and relationships with families.


Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thank you very much for taking the time to leave a review for us.


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Review from P M (Friend of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome on arrival to the home. All the staff provide great care, they are very professional. Great care home, highly recommended.

Reply from Christine Gillespie, Administrator at Melmount Manor Care Centre

Thank you very much for taking the time to leave a review for us.


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Review from Terri L (Granddaughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the standard of care very high within the home. The staff are very accommodating and helpful. The new management team is very approachable. I would definitely recommend this care facility to other service users. My granny is very happy here.

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Review from Shannon L (Granddaughter of Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff up at Melmount Manor Care Centre are absolutely brilliant. They are all very friendly and helpful any time I am in for a visit. They make sure the residents come first and are always in safe hands. They treat the residents just like family.
I love how they take time to make special days
like their Birthdays or Christmas that bit better and always keeping them busy with different activities. Especially during covid when families couldn’t do it.
The premises, including bedrooms are always very clean and safe.
I would recommend Melmount Manor 100% to anyone.

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Review from Elizabeth M (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received end of life care as if she was being cared for by loving family. I was supported as her daughter. I can't begin to express my gratitude. Mummy was loved, nursed and afforded every dignity.

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Review from Patricia M (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has had in Melmount Manor has been excellent, the staff go over and above to provide the residents with the utmost of care, and treat the residents like family. I am indebted to them, they are doing what I would love to be able to do in caring for my mum.

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Review from S M (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum receives in Melmount Manor, unfortunately, due to the present circumstances we, as a family, are unable to visit every day like we would have done before COVID. Although Mum misses seeing her family, she is well cared for and happy, all staff are very friendly
and do all they can to meet her needs.
Mum’s hair is very important to her and the girls even attempt to style it in the absence of a hairdresser and make a good job of it, which delights Mum. Thank you, girls.
In whatever capacity the staff work, they always make time for a wee chat with the residents which in my opinion is very important.
This has been a very difficult time for health care workers, I always say the staff in Melmount Manor are angels on earth.

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Review from Mary M (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Melmount Manor Care Centre has a very friendly dedicated and understanding staff whilst still professional. I find the care home interested and helpful as regards its residents. The centre itself is well laid out and the grounds well maintained.

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Review from G O K (Son of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With visits having been stopped because of Covid-19, the staff have kept in touch on a regular basis, with updates about my father. While we can still phone and talk to my father, it's reassuring to know that he is being well looked after. Even though the staff are busier than ever, they have always
made sure both my father and the family have always been to the forefront.

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Review from C M (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel welcome. The staff couldn't do enough for us. Spotless and well managed.

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Review from M G (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent during Covid-19

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Review from U L (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for better care for my mother. The staff are all fantastic. We are always updated with our mothers care, progress and any treatments she requires.
The home itself is always well maintained and really clean. The food is great and my mother always enjoys her meals.
Top of the range care
home!

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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Melmount Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Melmount Manor Care Centre is calculated as follows: ( (113 Excellents x 5) + (6 Goods x 4) + (1 Very Poors x 1) ) ÷ 120 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.725 Points relating to the number of positive Reviews for Melmount Manor Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 10 Positive Reviews ÷ 13.8 = 0.725

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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