Castle View Care Home

Ballatessan Meadow, Peel, Isle of Man IM5 1DX
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9.5 49 Reviews
  • Castle View Care Home, Isle of Man
The compassionate Castle View care team is committed to providing the highest standards of quality and person-centred nursing and dementia care on a permanent and short stay basis. They never lose sight of the fact that, first and foremost, Castle View is the residents’ home.

Castle View provides residents with facilities in a warm and caring environment benefiting from its peaceful location and surroundings. Set in secure landscaped grounds with stunning views over the hills and down to the sea, Castle View is conveniently located on the outskirts of the picturesque town of Peel on the western coast of the Isle of Man. Bedrooms have en-suite facilities, electric profiling beds, and assisted bathrooms are also available. The home has an on-site hairdressing salon and residents can use the free WiFi throughout the home.

Residents can also benefit from a sensory unit, enjoy a broad range of activities and are encouraged to live as independently as possible, through the use of care pathways, particularly for residents who are living with dementia.

Caring Homes is proud to be the only care home group to have its own unique award-winning dementia training ‘My World’ which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.

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Care Provided by Castle View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sam Koroma (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Castle View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,458
    • Self-Funded Nursing Dementia Care from £1,458
    • RESPITE Self-Funded Nursing Care from £1,658
    • RESPITE Self-Funded Nursing Dementia Care from £1,658
  • (these prices are only a guideline, please contact Castle View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Own Furniture if required
  • Visiting

  • The homes open visiting policy helps residents and loved ones share visits at the times that are most convenient for them.


Castle View Care Home Reviews (49)

Total of 49, showing 1-20
9.5

Castle View Care Home has a Review Score of 9.5 (9.461) out of 10, based on 23 reviews in the last 2 years. Over all time Castle View Care Home has 49 reviews.

Overall Experience

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Date Published

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Review from D W (Stepdaughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Resident very happy. Always laughing with staff and very comfortable in environment.
Staff always ensure he has enough to eat and drink and engage him in activities regularly.
Resident had a birthday party this month and a beautiful afternoon tea was made, a private room for family and young children
thought of with games being provided.
All had a lovely time. Thank you Castle View.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave a review for Castle View Care Home and for your positive comments about our home and team. Your feedback will be shared with the team.


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Review from Elly G (Daughter of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Castle View Nursing Home for the last 3 months. The staff are kind and attentive. The home is clean, well-maintained, and has a warm, welcoming atmosphere. There are plenty of activities to keep residents engaged, and communication with family members is excellent.
I
would recommend Castle View Nursing Home.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Castle View Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be delighted with your review.


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Review from Y W (Daughter of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff makes Castle View feel like a home. They always have a hug and a kind word for the residents and family members. Nothing is too much trouble. The facility is spotlessly clean and the amenities and activities are wonderful. Again, it's the staff involved with enriching the resident's lives
that makes Castle View such a special place. Thank you!

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from Lynne M (Wife of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Two years as a resident, my husband is looked after so well, the staff are amazing, caring, entertaining and full of empathy. Every day is a challenge for them all and they do their absolute best, often against all odds. Dementia is the most dreadful disease but they understand the needs of both residents
and families, allowing families to live their lives knowing their loved ones are cared for well. Still feel staff need more support in so far as if they are ill themselves (bigger issues) they should be paid - loyalty deserves support.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your husband's care at Castle View, and it is lovely to hear you're happy with the team that work here at the home. Your feedback will be passed on to the team.


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Review from J W (Wife of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my husband is being cared for very well, his needs being accommodated. The staff are all friendly and helpful and offer support to me as well as my husband.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from Julia W (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for and appreciated, her needs are met plus her wants. She feels at home here and I feel welcomed and cared for every time I visit. The staff are professional yet friendly and more like family. I feel reassured, when I am not on the island, that mum is in the best place
and cared for in a loving appropriate way. Thank you.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from D C (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad only arrived at Castle View last week, but since he arrive we can not praise the care he has been given enough. All of the staff are so friendly and the way they engage with dad is lovely to see, they have fun with him too which I know he likes. This was a very hard decision for us as we did
all we could to keep dad in his own home. Dad deserves the best care possible and we know he will get that here. They have made us feel so welcome too, which helps in such a difficult time.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be delighted with your 5* review.


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Review from R R (Power of Attorney of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review was carried out in an unhurried manner. This type of resident is in a vulnerable position and it is good to think that there is great consideration given to their welfare. It gave a good opportunity to raise any concerns which may exist, which one can only hope will be acted upon.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from R W (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is treated with respect, friendliness and kindness. All her needs are taken care of quickly. The staff are a joy and have her laughing everyday. From nurses to cleaners, everyone worked so hard, especially the carers, but always with a smile. The whole of Castle View Nursing Home is spotlessly
clean. The daily selection of food is very varied and they go out of their way to accommodate mum's whims when possible. I can not praise all at Castle View enough.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be delighted with your 5* review.


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Review from Neil W (Partner of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Castle View Nursing Home are doing their best to care for my partner who is in an advanced stage of dementia. It is a difficult task at the best of times but in general the care is as good as it could ever be, apart from one to one/ 24 hours/7 days per week, which is not entirely an option.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and positive comments about the home and team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from M P (Son of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident for over 2 years now and is very settled. The staff are very attentive and caring towards mum and other residents. Always giving a friendly wave and say hello when passing. Staff are always available to answer queries or sort any problems.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and its lovely to read your comments reflect this. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from A A (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Castle View is a good care home. The structure is pleasant. Manager personable and friendly, nursing staff professional, carers carry out assigned duties. However, on more than one occasion, points I have raised have not been satisfactorily addressed:
1. Catering service could be improved by privileging
quality over quantity and serving food at the desired temperature.
2. Response time to the call bell is often unacceptably lengthy, forcing resident to resort to other means of attracting attention.
3. Handling of laundry needs improvement: too often named and numbered items are mislaid.
Also, with a few exceptions carers are less personable than they could be, considering they are caring for elderly, fragile individuals needing reassurance and kindness. Recently my relative has been unwell but has not received the extra attention and sympathy one should expect. Communication with staff especially on weekends is difficult. The two staff mobile phones on my relative's floor are often switched off.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave a review for Castle View Nursing Home. The care and services we provide to our residents and their families are important to us. We are always looking at ways to continually enhance our care and services, and your feedback is very valuable to us. I am aware that you are in contact with the team in the home, and will meet with them for more updates when you visit the island later this month. Thank you again for your feedback.


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Review from M M (Friend of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely visit showing how excellently my friend is being looked after. From an initial phone call to the swift welcome, and then the time with my friend. The team was efficient, unobtrusive, helpful, and always incredibly kind. We were offered refreshments and help at every stage. My friend is loving
the home! Great job - well done!

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from Katie F (Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Castle View is like a five-star hotel.
The staff are kind and attentive. The food is delicious.
The room is ver comfortable and has a lovely view over the hills.
My room is kept spotlessly clean.
The staff are always cheerful and nothing is too much trouble for them.
All in all, I am extremely
happy here.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from E B (Wife of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in Castle View for three weeks whilst I attended a family wedding. He did not altogether enjoy the experience. The savory food he felt was not of a good standard- he is not a big eater but he complained that meat portions were extremely small. I told the manageress- she contacted the
person in charge of the kitchen who replied to me that they would see to the problem. However, when I got my husband home he said the portions did not improve! The other problem was buzzers going off constantly in the corridor- very stressful for the residents. I understand why they have them in the rooms but when one resident is constantly using the buzzer surely it should be isolated and the nurses make a point of checking that person on a regular basis.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Castle View Nursing Home. We continually strive to improve the care and service we provide and appreciate your feedback. I would like to invite you to discuss your thoughts on how we can improve our 'food and drink' offering, 'activities' and 'rooms' at Castle View to improve them further. Your feedback will be passed on to the team.


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Review from R W (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has lived in Castle View Care Home for over 1 year now and both she and all the family are extremely satisfied with the level of care. All the staff are professional, easygoing, friendly, and go the extra mile. It made Moms stay feel like home. They will always say hello and stop by for a chat.
Thank you for everything you do - it is very reassuring for us to know Mom is so well cared for.

Reply from Sam Koroma, Castle View Manager at Castle View Care Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from Peter A (Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident here for 3 1/2 years and my wife 4 years. During this time, we have had 3 managers, sometimes standards have ranged from poor to exceptional, but on the whole satisfactory. The nurses, carers and supporting staff on the whole are very caring, with our manager showing the way and
with many staff going out of their way to be helpful, in spite of being occasionally short-staffed. Noise from televisions and doors slamming are constant, problems as sound insulation seems non-existent. But overall, I would at present recommend the nursing home.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Peter, thank you for taking the time to leave a review for Castle View and for your comments about our home and team. We are pleased to hear that both you and your wife are appreciative of the team's efforts at the home and that you would recommend living at the home to others. We continually strive to improve the care and service we provide and appreciate your feedback which we will take on board.


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Review from Tracy W (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father continues to be very happy at Castle View Nursing Home. He is a very quiet and shy man who doesn't like to take part in group activities but I and the activities organiser try to encourage him. I hope they have success as it concerns me sometimes that he is isolated. Regardless, he enjoys
his chats with staff and it is a blessing that he really likes all the staff. They are incredibly friendly and caring.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Thank you for taking the time to leave us a review, Tracey. We are so pleased to read your positive comments about your father's care at Castle View and it is lovely to hear he enjoys speaking to our team. Your feedback will be passed on to the team.


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Review from F F (Wife of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care he has. I just wish he would use his walker a bit more often. The staff are all very good to all the patients.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your husband's care at Castle View and it is lovely to hear you are happy with the level of care being received at the Home. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from Barbara G (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother cannot stand or walk therefore totally reliant on staff. Qualified nurses are, on the whole excellent, caring and compassionate, carrying out any interventions professionally. All staff are pleasant but carers not always 'caring' e.g items such as call bell, telephone etc left out of reach.
I recently found Mum with faeces under and around her nails suggesting that she had not been washed properly. The food is plonked in front of her but she cannot cut up many foods and uses her fingers to eat! The water jug is not changed regularly. Mum describes some staff as 'rough' when dressing her and putting her in her chair. The table in front of Mum is not cleaned.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Barbara, thank you for taking the time to leave a review for Castle View. We continually strive to improve the care and service we provide and appreciate your feedback. I would like to invite you to discuss your thoughts on how we can improve the services we are providing at Castle View, as we believe your mum deserves the best care possible.


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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Castle View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.461 for Castle View Care Home is calculated as follows: ( (162 Excellents x 5) + (75 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 269 Ratings = 4.461

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castle View Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

* Isle of Man Inspection Unit is responsible for the registration and inspection of social care services in Isle of Man.

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Sam

Sam Koroma

Job Title: Home Manager

Joined: 2022

It is my responsibility to ensure that all residents in Castle View are provided with the very best care and that our staff team, work their hardest, with respect and compassion so that those we support can maintain their dignity and live a healthy and happy life.


Frequently Asked Questions about Castle View Care Home

What types of Care is Castle View Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Castle View Care Home provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Castle View Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Castle View Care Home?

Own Furniture if required, Gardens & Bar/Café are some of the Facilities & Services.

How far is Castle View Care Home to the centre of Isle of Man?

5.5 mile(s) as the crow flies, distance by road may be significantly further.