Castle View Care Home

Ballatessan Meadow, Peel, Isle of Man IM5 1DX
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9.5 49 Reviews
  • Castle View Care Home, Isle of Man
The compassionate Castle View care team is committed to providing the highest standards of quality and person-centred nursing and dementia care on a permanent and short stay basis. They never lose sight of the fact that, first and foremost, Castle View is the residents’ home.

Castle View provides residents with facilities in a warm and caring environment benefiting from its peaceful location and surroundings. Set in secure landscaped grounds with stunning views over the hills and down to the sea, Castle View is conveniently located on the outskirts of the picturesque town of Peel on the western coast of the Isle of Man. Bedrooms have en-suite facilities, electric profiling beds, and assisted bathrooms are also available. The home has an on-site hairdressing salon and residents can use the free WiFi throughout the home.

Residents can also benefit from a sensory unit, enjoy a broad range of activities and are encouraged to live as independently as possible, through the use of care pathways, particularly for residents who are living with dementia.

Caring Homes is proud to be the only care home group to have its own unique award-winning dementia training ‘My World’ which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.

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Care Provided by Castle View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sam Koroma (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Castle View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,575
    • Self-Funded Nursing Dementia Care from £1,575
    • RESPITE Self-Funded Nursing Care from £1,791
    • RESPITE Self-Funded Nursing Dementia Care from £1,791
  • (these prices are only a guideline, please contact Castle View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Own Furniture if required
  • Visiting

  • The homes open visiting policy helps residents and loved ones share visits at the times that are most convenient for them.


Castle View Care Home Reviews (49)

Total of 49, showing 41-49
9.5

Castle View Care Home has a Review Score of 9.5 (9.461) out of 10, based on 23 reviews in the last 2 years. Over all time Castle View Care Home has 49 reviews.

Overall Experience

  • 26
  • 19
  • 4
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  • 0

Date Published

49
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Review from H S (Niece of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was admitted as an emergency as his health had deteriorated and he required intense nursing. the manager was so reassuring and we and family were given free rein - being able to come and go which all helped with the transition. Our aunt then joined him and was given a lovely room with fantastic
views. (very familiar to her even with her dementia) The staff were and are OUTSTANDING they are approachable, sympathetic, professional, caring, friendly. unfortunately, our uncle took a turn for the worst and again the staff were so dignified and allowed us to stay with him 24/7 until he quietly and comfortably passed away. Our aunt is now staying at Castle View on a permanent basis and I am more than satisfied that she will receive continuity of care on a par with how she and her husband were cared for when they lived at their own home. I look forward to visiting her due to the warm greeting I get from the manager and his team of professionals.

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Review from Waveney J (Wife of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband stayed here to give me a 2 week respite, and although he had a difficult first couple of days due to a change in his medication (nothing to do with the Home) once settled he had only praise for the staff and facilities. His room was bright and clean with lots of space to put his clothes etc,
the food was varied and good (and I was always offered a drink, or a meal if I was there). He did have a problem with the noise of other people's TV's, and the normal chatter etc., but that is bound to be found in a place like this - and which most people would find reassuring. But with the door shut, his room was pretty quiet. The staff were very attentive, kind and good humoured.

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Review from J B (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to see my mum flourish in the care of the wonderful staff at Castle View. She has so much more stimulation than we could have offered at home. She is such a sociable lady with a great sense of humour.
She seems to be shining here. Her appetite is better and she is drinking much more.
Thank
you.

Reply from John Adair, Home Manager at Castle View Care Home

Thank you for your feedback, we appreciate the time you have taken to do this.
It means a lot to the team to be able to assist both our residents and their relatives.


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Review from David B (Husband of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a very difficult time, finally admitting my wife needs more care than I could give her at home. I found the manager and his staff very supportive and caring. They put my wife and myself at ease and have made the transition from home to care as easy and with a lot of understanding and dignity.

Reply from John Adair, Home Manager at Castle View Care Home

Thank you for your feedback, we appreciate the time you have taken to do this.
It means a lot to the team to be able to assist both our residents and their relatives.


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Review from P Q (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall we are happy with the care my mother receives.


The only problems we came across are that her hearing aid battery is not always changed when required and so limits her interaction.


She has 'lost' her teeth on a number of occasions but if they were placed to soak overnight, this would not

happen!


We feel the food is of a high standard and staff are very good.


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Review from G H (Wife of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Shortage of staff bedevils all attempts to excel. Staff on duty make every effort to cover but find it difficult. Increased remuneration would undoubtedly improve recruitment and retention of well-qualified personnel.

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Review from Shona D (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am very happy with the care received by my Mum. The staff are well trained and extremely thoughtful, knowledgeable and compassionate. If I had had any concerns or worries staff are always helpful and spend the time to help. The manager is always available and approachable should I wish to speak with
him. My only concerns are the level of staffing does appear low putting staff under unnecessary pressure during busy periods and the home is in need of some decoration and remedial building works.

Reply from John Adair, Home Manager at Castle View Care Home

We are delighted to hear that you are happy with the care your relative is receiving at Castle View and you find our team to be well trained, extremely thoughtful, knowledgeable and compassionate. The care and wellbeing of our residents is always our top priority.


At Castle View, we take great pride in listening to our residents, relatives and friends and ensuring we deliver high-quality care and facilities. We run regular recruitment campaigns to build our care team thus ensuring they are able to provide person-centred care and spend valuable time with our residents. Rest assured that at all times we ensure we have the appropriate staffing levels and skill mix in the home. We always welcome the opportunity to improve and hope that you will continue to share your suggestions with us in the home in future.


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Review from M L (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased that mother has settled into Castle View Nursing Home. Initially, she was extremely poorly with vascular dementia, hip problem, she is now mobile with the use of a zimmer frame. She likes to be washed/dressed much earlier than 10:00 am lack of staff? She enjoys the afternoon activities
but would like them everyday, holiday, admin, illness means no activities some days. Appreciates the hairdresser service. Likes the current chef making fresh fruit salad for her.

Reply from John Adair, Home Manager at Castle View Care Home

We are delighted to hear that your mother has settled in well at Castle View and is enjoying the activities, care and food on offer here. The health and well-being of all our residents is our absolute priority and we work with every resident to ensure they get the care and attention they need. We are currently working to recruit suitable new colleagues to join our team, and in the very near future, all residents will see new faces offering care and support in the home.


Our home manager’s door is always open as we welcome the opportunity to improve, and hope that you will continue to share your suggestions with us in the home in future.


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Review from E C (Son of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied.

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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Castle View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.461 for Castle View Care Home is calculated as follows: ( (162 Excellents x 5) + (75 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 269 Ratings = 4.461

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castle View Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

* Isle of Man Inspection Unit is responsible for the registration and inspection of social care services in Isle of Man.

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Sam

Sam Koroma

Job Title: Home Manager

Joined: 2022

It is my responsibility to ensure that all residents in Castle View are provided with the very best care and that our staff team, work their hardest, with respect and compassion so that those we support can maintain their dignity and live a healthy and happy life.