Highlands Care Home

La Rue du Froid Vent, St Saviour, Jersey JE2 7LJ
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7.5 7 Reviews
  • Highlands Care Home, Jersey
Highlands Care Centre

Highlands Care Centre is a place that you can call home, whether you are looking for supported independence or require more hands on care. With their approach, whatever your needs are, they will be met. Their 43-bed Highlands Care Centre provides a range of options depending on your needs.
These include:
•        Old age
•        Physical disability
•        Learning disability
•        Autism
•        Mental Health
•        Complex Care

In Bon Air Court they offer a number of self-contained residential apartments; this allows residents a balance of independent living with the knowledge that there is help on hand if it is needed. For residents requiring more care, or a more communal living experience they have a number of rooms available in the residential home; Highlands. Highlands has a beautiful dining room with a vaulted ceiling, a coffee lounge, library and the popular spa baths. Residents in both areas of the complex have access to all the facilities.

A varied and inclusive life is offered at Highlands, with a range of activities all co-ordinated by the onsite activities coordinator. The activities are chosen depending upon the residents’ own interests and requests are always welcomed!

Highlands Care Centre is run by St Philip’s Care Group. They believe that all care should be given with dignity and compassion. Their staff are all trained and supported to ensure that the care they give is second to none. They provide 24-hour care to all residents. They use modern technology to increase the amount of time that staff can spend with residents, giving them company and support, to brighten their days.

They have a minibus on site, which provides regular trips out and about, as well as professionals visiting the home on a regular basis, providing care such as chiropodists and hairdressers. Family and friends are always welcome to come and visit.

They offer care for both funded and private residents.

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Care Provided by Highlands Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 45 Service Users
  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Agnieszka Gurgielewicz (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (7)
  • Care Home Design/Build
    • Last Refurbishment: 2004

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Highlands Care Home Reviews (7)

7.5

Highlands Care Home has a Review Score of 7.5 (7.547) out of 10, based on 2 reviews in the last 2 years. Over all time Highlands Care Home has 7 reviews.

Overall Experience

  • 4
  • 1
  • 2
  • 0
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Date Published

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5

Review from H R (Sister of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All very friendly and obliging. I go very often to see my relation and they all make it feel that it’s home from home. It’s a shame it so short-staffed they so rushed off their feet and also more activities and outings could be arranged.

Reply from Ann Farrow, Regional Manager at Highlands Care Home

Thank you for taking the time to leave your review of Highlands.
I will pass your comments on to the home manager.


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Review from A L (Sister of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All are very friendly and very caring. I do feel that on this review security and safety are together safety is excellent but security is poor with many personal items and money have been stolen out of the resident's rooms which is unfortunate but disgusting, therefore strongly feel more action with
this is needed to be put in place.
Meal options are to be reviewed for those who need to watch their calorie intake.

Reply from Ann Farrow, Regional Manager at Highlands Care Home

Thank you for taking the time to review Highlands.
St Philips Care strives to achieve and maintain an excellent level of care and support for all of our residents and I apologise that this has not been yours and your relative experience of Highlands.
I would ask that you please contact the home manager to discuss the issues you have raised within your review as the safety and security of our residents are paramount and all feedback is welcomed to ensure we are able to continuously improve our service.


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Review from J B (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Highlands are exceptional. The manager and her staff are fully invested in supporting their residents and it has been a pleasure to see how dedicated and caring they are. I look forward to continuing to work with them.

Reply from Ann Farrow, Regional Manager at Highlands Care Home

Thank you for your wonderful review; I know how much this will mean to the manager and the team at Highlands.


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Review from Janine L (Respite Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been residing here for four months awaiting a flat. I think the staff do their best and are very attentive, but being allocated to the residents for showering and care is not always at set times. I have had several times when I've had to wait until late morning for a shower. I have mobility problems
but can still drive, I am very independent with doing my own shopping, and tidying my flat, doing the dishes, etc. I get very frustrated at having to wait for a shower. There are a lot of things that need repairing when I've asked over and over again. I am not sure why it is called a Luxury Care Home, as that it isn't. The flats are nice but basic. The food is adequate but could do with specials, the same menus week in week out. The laundry, well I would not advise wearing anything of good quality as it will be ruined, either shrunk or baggy. I am situated by the main access door, after complaining for some time, it was properly fixed.

Reply from Ann Farrow, Home Manager at Highlands Care Home

Thank you for your review. I am sorry to hear that you are dissatisfied with the service you are receiving. I very much welcome an opportunity to discuss your concerns at your earliest convenience to ensure a swift resolution can be achieved.
We appreciate you taking the time to submit your review and find reviews an invaluable tool to ensure consistent care and support within our service.


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Review from C T (Resident) assisted by family/friend published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are friendly. There aren't any activities as far as I know but if I do arrange any myself outside the home they do organise travel.
The food is satisfactory, soup is literally half a cup, ingredients of meals are cheap quality and there are never any special meals i.e. steak dinner (something
fancy now again would be nice). You're only supposed to ask for milk and bread on Mondays and Friday which would be fine if you got enough to last that long and had a good memory, not good if you don't remember what day it is or that you need some but this is not a strict rule.
Would be nice to have a satellite dish to get satellite TV. This is a luxury care home, expect more for the price.

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Review from S J (Mother of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finally! A care home that has provided my son with a safe, happy and beautiful home. What a delight this care home is. The staff are well trained, and their obvious job satisfaction is evident, always willing to keep and ensure their first priority are those they care for. The management takes every
effort to ensure that a happy environment is essential. Thank you!

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Review from S C (Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living in 'Highlands' for several months. Whilst I hope to move into my own accommodation in the near future; the care and consideration shown to me by the staff are beyond compassion. I would very happily recommend Highlands to any prospective occupant and a valuable asset to the community.
Long may it prosper and blossom even further.

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Current Review Score: 7.5 (7.547)

Overview of Review Score

The Review Score of 7.5 (7.547) out of 10 for Highlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.200 for Highlands Care Home is calculated as follows: ( (9 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 20 Ratings = 4.2

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.347 Points relating to the number of positive Reviews for Highlands Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 2 Positive Reviews ÷ 9 = 0.222

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

* States of Jersey Health and Social Services Department is responsible for the registration and inspection of social care services in Jersey.

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Agnieszka

Agnieszka Gurgielewicz

Job Title: Home Manager

Agnieszka is our brilliant home manager at Highlands She is very experienced and passionate about delivering first-class care to all our residents.


Frequently Asked Questions about Highlands Care Home

What types of Care is Highlands Care Home registered for?

Older Person Care, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highlands Care Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Highlands Care Home have?

There are 31 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Highlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highlands Care Home to the centre of Jersey?

3.1 mile(s) as the crow flies, distance by road may be significantly further.