they go above and beyond the job role to ensure that residents are all cared for.
R O (Granddaughter of Resident)
a very friendly, personal and a caring home from home
Rosemary C (Sister-in-law of Resident)
Mum has thrived at L'Hermitage. She talks about the residents and staff as her 'family'.
Julie B (Daughter of Resident)
L'Hermitage Care Centre has a Review Score of 8.4 (8.357) out of 10, based on 3 reviews in the last 2 years. Over all time L'Hermitage Care Centre has 25 reviews.
Review from Judy S (Daughter of Resident) published on 10 July 2017
Submitted via Website •
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Treated with Dignity
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Review from Sandra A (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card •
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Treated with Dignity
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Review from Ingrid B (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card •
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Treated with Dignity
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Review from L S (Friend of Resident) published on 28 March 2017
Submitted via Postal Card •
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Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from Daphne L (Sister of Resident) published on 6 January 2017
Submitted via Postal Card •
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Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
The Review Score of 8.4 (8.357) out of 10 for L'Hermitage Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.750 for L'Hermitage Care Centre is calculated as follows: ( (27 Excellents x 5) + (9 Goods x 4) ) ÷ 36 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.607 Points relating to the number of positive Reviews for L'Hermitage Care Centre is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 3 Positive Reviews ÷ 8.4 = 0.357
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Please Contact Us for Latest Vacancies
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Job Title: Home Manager
Joined: 2023
Ronan is our Home Manager at Beaumont Villa, here’s a little bit more about himself and the home in his own words:
“I have 40 years of experience in a variety of fields, from paediatrics at Great Ormond Street Hospital to overseas work in Palestine, South Africa, and Thailand. For 20 years of experience, I have worked in Care Home facilities with an emphasis on promoting excellence, adopting a more personalised and holistic approach.
I work in my residents’ home; they have chosen to live here and it is a privilege for me to be a part of their life and contribute to their overall wellbeing. I hope I make a positive change that the residents can relate to, even the smallest gesture is important. Seeing our residents and my team laughing and smiling brings me a lot of joy!
I believe in a kind and calm approach, as it is essential to imbuing a sense of tranquillity. It resonates with all who live and visit Beaumont Villa and L’Hermitage, and this translates to improved relationships with all who visit the community.”