Owen Mor Care Centre

167 Culmore Road, Londonderry BT48 8JH
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2.0 5 Reviews
  • Owen Mor Care Centre, Londonderry
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Care Provided by Owen Mor Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 79 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joy Hynds (Home Manager)
  • Admission Criteria
    • Private referrals and NHS
    • Ages 64+
  • Room Information
    • Single Rooms (79)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • (As per current Public Health covid 19 regulations) The home operates an open visiting policy when available due to current restrictions. Please contact the home directly to confirm visiting arrangements as these are open to a change in circumstances.


  • Parking

  • Visitor parking is available and no fee applies.


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Owen Mor Care Centre Reviews (5)

2.0

Owen Mor Care Centre has a Review Score of 2.0 (2.000) out of 10, based on 1 reviews in the last 2 years. Over all time Owen Mor Care Centre has 5 reviews.

Overall Experience

  • 3
  • 0
  • 1
  • 0
  • 1

Date Published

5
0
1
1
4

Review from D M (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Recently moved our loved one out after 3 years to a nearby nursing home.
Individually staff are doing their best but the culture is poor - little to no stimulation and staff run off their feet. Feels like the focus is on ‘the business’ and not the residents.
In the new home, my loved one has been
referred to external support services including a dentist and optician - this never happened in Owen Mor and they have benefited from weekly trips to shops/church/tea dances and taken part in daily activities and lovely family celebrations including music/tea parties/sensory actives/pet therapy. Overall they have a much better quality of life.

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Review from E M (Sister of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find management at Owen More excellent and nursing staff. I find staffing of carers very limited, and not enough continuity of care. Too much movement of staff between units. Young carers too young and inexperienced so they don't stay.

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Review from Angela C (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and management very professional and friendly. The care given to my mum is outstanding. I am kept informed if there are any issues or concerns regarding my mum. My mum has settled in well and she also thinks highly of the staff and the care given. I would highly recommend the care home
to anyone!

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Review from Liz B (Daughter of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was very unwell when he came to Owen Mor Care Centre. All of dads needs are met 100%. He has been here a year now and they have Dad eating so well and Dad is so well looked after. He has put on weight and is more responsive. His room is like it was at home. All the staff are really approachable
and helpful

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Review from F M (Daughter-in-law of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Given the current circumstances and the restrictions surrounding visiting, the staff at Owen Mor have been so helpful and reassuring over the phone. We know our family member is being well looked after and we have full confidence in all the staff. We appreciate all your hard work, especially in the
current climate. Thank you.

Reply from John Coyle, Human Resources Manager at Owen Mor Care Centre

Thank you for your kind review the staff team appreciate the support and endeavour to continue to provide the highest standard of care for all our residents' care and comfort.


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Current Review Score: 2.0 (2.000)

Overview of Review Score

The Review Score of 2.0 (2.000) out of 10 for Owen Mor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.000 for Owen Mor Care Centre is calculated as follows: ( (1 Goods x 4) + (1 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 12 Ratings = 2

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Owen Mor Care Centre is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8. 0 Positive Reviews ÷ 15.8 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Owen Mor Care Centre

What types of Care is Owen Mor Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Owen Mor Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Owen Mor Care Centre have?

There are 79 Single Rooms.

What are the Facilities & Services at Owen Mor Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Owen Mor Care Centre to the centre of Londonderry?

4.3 mile(s) as the crow flies, distance by road may be significantly further.