Willowbrook Care Home

363 Aldridge Road, Perry Barr, Birmingham B44 8BW
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7.7 3 Reviews
  • Willowbrook Care Home, Birmingham
Willowbrook is a specialist care home providing long-term nursing care for people living with complex conditions. It caters for people with advanced dementia, mental health needs and challenging behaviours.

This purpose-built care home offers calm and comfortable spaces including lounges, dining areas, a sensory room and landscaped gardens. Careful attention has been paid to residents' needs and comfort throughout, and its rooms are designed with dementia care in mind. All bedrooms have an en-suite bathroom and ground floor accommodation is available.

Willowbrook's experienced team combines their expertise with an empathetic and supportive approach. Person-centred care plans are tailored to residents' needs and wants, prioritising their dignity, happiness and overall wellbeing. Residents are treated as individuals and supported to live healthy, fulfilling lives. This extends to nutrition, with freshly prepared meals served daily by an in-home kitchen team.

Visitors are welcomed throughout each day and residents enjoy a varied schedule of activities. Those who can, are supported to explore the local community for day trips. Willowbrook residents are encouraged and supported to maintain connections and continue hobbies they enjoy.

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Care Provided by Willowbrook Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Willinbrook Healthcare Ltd
  • Person in charge
  • Aaron Rendell (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (77)
  • Care Home Design/Build
    • Number of floors: 2

Funding & Fees Guide for Willowbrook Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Willowbrook do not have any protected times, guests welcome to visit every day of the week.


  • Parking

  • Free parking is available for visitors.


Willowbrook Care Home Reviews (3)

7.7

Willowbrook Care Home has a Review Score of 7.7 (7.733) out of 10, based on 2 reviews in the last 2 years. Over all time Willowbrook Care Home has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
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Date Published

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Review from S L (Wife of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff on floor excellent, so caring to my husband and always ask how I am. They are so busy, more staff may help them. Food made to suit the residents' needs. Ladies clean the rooms every day (bedrooms) and all things are safe. Clothes are changed every day and washed and put back in room, sometimes
only clothes go missing. They have people in to cut hair and nails. Activites are satisfactory but need more helpers so they can stay longer. Willowbrook is like a second home to me when I visit.

Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care Home

Thank you for taking the time to leave a review and for your feedback. We welcome all feedback and take all comments on board so as we can strive to achieve 5* across all areas. We are delighted to read you view Willowbrook as a second home.


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Review from C G (Wife of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband has moved into Willowbrook after a rocky road with going in and out of hospital he has settled really well with the care and attention he has been getting, although he's been in only 4 months but what a difference, really pleased.

Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care Home

Thank you for taking the time to leave a review. We are delighted to read your experience has been positive and you can see a difference in your husband due to the care and attention he receives.


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Review from Leanne R (Granddaughter of Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

5 star for being caring, considerate and non-negligent. They put the safety and wellbeing first they are people friendly and very approachable. My grandad has come on miles through the assistance and support from their team.

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Current Review Score: 7.7 (7.733)

Overview of Review Score

The Review Score of 7.7 (7.733) out of 10 for Willowbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.478 for Willowbrook Care Home is calculated as follows: ( (13 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 23 Ratings = 4.478

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.255 Points relating to the number of positive Reviews for Willowbrook Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 2 Positive Reviews ÷ 15.4 = 0.13

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 04 Mar 2025

Please contact the home directly for details of the vacancy


Awards / Recognitions (0)

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Meet the Team (2)

Aaron

Aaron Rendell

Job Title: Care Home Manager

Joined: 2023

An experienced professional in the care sector, Aaron combines a wealth of expertise with a compassionate and empathetic approach to lead Willowbrook's team in delivering exceptional care.


Shelley

Shelley Turner

Job Title: Deputy Manager

Joined: 2023

Shelley is a highly skilled nurse, with a broad range of experience in the care sector. Her warm and caring approach is underpinned by many years of knowledge and experience.


Frequently Asked Questions about Willowbrook Care Home

What types of Care is Willowbrook Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willowbrook Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Willowbrook Care Home have?

There are 77 Single Rooms.

What are the Facilities & Services at Willowbrook Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willowbrook Care Home to the centre of Birmingham?

3.4 mile(s) as the crow flies, distance by road may be significantly further.