Kenton Hall

Kenton Lane, Newcastle upon Tyne NE3 3EE
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9.1 27 Reviews
  • Kenton Hall, Newcastle upon Tyne
Kenton Hall looks to a supportive and versatile environment for adults with nursing care needs, where all care is personalised to suit their requirements.

A trained team of professionals focus on the individual, looking to tailor a service that suit them while meeting high standards and taking a friendly approach to personal preference and loved ones.

The home has strong community links, including with related health professionals.

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Care Provided by Kenton Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Malcolm Hanson (Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1996
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Kenton Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,500
    • Self-Funded Residential Dementia Care £1,270 – £1,500
    • Self-Funded Nursing Care £1,270 – £1,500
    • Self-Funded Nursing Dementia Care £1,270 – £1,500
    • RESPITE Self-Funded Residential Care £1,270 – £1,275
    • RESPITE Self-Funded Residential Dementia Care £1,155 – £1,500
    • RESPITE Self-Funded Nursing Care £1,270 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,270 – £1,499

  • Residents who require nursing care will be reviewed and referred to the NHS for funded nursing care (FNC). The funding is will be added to the weekly fee agreed.
  • (these prices are only a guideline, please contact Kenton Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available


Kenton Hall Reviews (27)

Total of 27, showing 1-20
9.1

Kenton Hall has a Review Score of 9.1 (9.073) out of 10, based on 7 reviews in the last 2 years. Over all time Kenton Hall has 27 reviews.

Overall Experience

  • 15
  • 9
  • 2
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  • 1

Date Published

27
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7
20

Review from R L (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kenton Hall has a nice atmosphere and friendly staff who are approachable and lively. Just what the residents need. Since my mother has been there, while it was a difficult transition to start with, being an independent lady, she enjoys it. Lovely garden, lots of activities, a hairdresser, sing-alongs,
communal dining room and lounge, she has a good opportunity for socialising.

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Review from J C (Niece of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative was in Kenton Hall, she had a lovely bedroom on the ground floor. Staff and management were very friendly and caring and looked after her to the end. They welcomed us as family, day or night, and looked after us as well. I would recommend Kenton Hall to anyone.

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Review from G C (Nephew of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our auntie was in Kenton Hall for over a year. She was cared for and looked after professionally, courteously and most of all lovingly. The staff and management were brilliant and very accommodating to us as her family. I would recommend Kenton Hall to anyone.

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Review from B D (Sister of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister resided in Kenton Hall for over a year, the staff cared for her very professionally, courteously and most importantly lovingly. All staff and management were very accommodating to us as a family and we thank them for that.
I would wholeheartedly recommend Kenton Hall to anyone.

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Review from E A (Wife of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Leaving my husband at Kenton Hall on his first day was one of the hardest things I have experienced. However, after two weeks he has settled well. The staff, without exception, have been helpful and caring. Nothing is a bother and the phrase 'you are welcome' is a common response to thanks for their
helpfulness. The premises are beautifully clean and the rooms attractive and comfortable. There is a comprehensive programme of activities, with something to suit everyone. I am so glad that we decided on Kenton Hall for my husband, whose nursing and social needs are being met.

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Review from Jackie G (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very unhappy experience in a previous care home, it was a relief to get Mam into Kenton Hall Care Home. The manager has always been very supportive and happy to listen to any concerns.
Staff are very kind and caring, even the kitchen staff have put themselves out for Mam.
Mam's room is kept
incredibly clean, as are her clothes. Kenton Hall has lovely gardens.
The only negative, it's often difficult to get small jobs done but not the end of the world.

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Review from Janice P (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother was admitted to this home, her care has been outstanding. Although she stays in her room and reads. Nothing is too much trouble for the staff and there is always somebody around to help and answer questions.
I highly recommend Kenton Hall and my mother loves it, 100%.

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Review from Joan T (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mam needed to have residential care as she could not be looked after at home. Myself and my husband looked at Kenton Hall first and were very impressed by the warm welcome of the staff. We took Mam to look at it and she liked it. She was allowed to take some of her own furniture to help her
settle in. The manager is very approachable as are all the staff nothing is a problem. Sadly after 3 weeks, Mam's health deteriorated due to her heart failure and her age of 99. As she only had a few days left I was allowed to stay overnight with her and was looked after and supported by all the staff. Everyone was very kind and kept an eye on Mam. If I had to leave the room someone would sit with her. Sadly, Mam passed away on 3rd December. Myself and my husband can not thank the staff, from the cleaners to the manager, for the care given to Mam and the support given to us. I would not hesitate to recommend this care home. Well run lovely staff good food. Thank you

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Review from Elizabeth B (Daughter of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has suffered a severe stroke, is now unable to mobilise but is still able to speak and has reasonably good cognition. Since entering Kenton Hall he has been on two trips into the community, which he really enjoyed recounting to the family, and he has made several friends with whom he can sit
and have some discourse. The staff are polite and attentive to his needs. They respect his wishes but encourage him to leave his room and engage with others. He enjoys reviewing the weekly activity sheet and joining in when he can - particularly the Pat dog and bingo - in which he has won a prize! His friends are comfortable visiting him in this facility and they and other family members have also, independently, commended to me the staff's attitude towards both them and him in their presence. They are polite and respectful and there is a good family atmosphere amongst them, which is management-led. I would, and indeed have, recommend this home to others, who have also placed family here.

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Review from Elaine S (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It broke my heart to make the decision to place our lovely mam into care. Would staff look after her like I wanted her to be looked after? After careful consideration and touring of the suitable care homes to fit mam's needs, we chose Kenton Hall, Newcastle. I cannot speak highly enough of all the
staff and not only was I impressed with the friendliness of the staff, the quality of the food, daily activities, cleanliness of all areas, the well kept gardens and the social interaction gave me the assurance that I know mam is in good hands. We still visit mam daily and are welcomed every time. The staff are open to all comments and I know for the short time mam has been a resident, she is settled and happy.

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Review from J A (Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kenton Hall is a pleasant care home with friendly staff. It is set in pleasant grounds with flowers and a fish pond with attractive koi fish. The staff have built strong relationships with their service users. Kenton Hall has a strong group of music and current days enjoying the memories eg, V-Day.
Food is pleasant here and showed off excellent meals.

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Review from Claire A (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mam was admitted to this care home from the hospital, previous to admission a pre-assessment took place with the manager from the home at the hospital. I and both my sisters were present at the pre-assessment and of course my mam. The manager was advised and fully informed of my mams current health
conditions and her needs. At the pre-assessment, as a family we requested a pressure mat as my mam was a high falls risk, to cut a long storey short this pressure mat was only put in place after 17 falls over a period of four days, in fact, on one occasion the care staff were unaware of one fall until my sister called the home to get someone to help as luckily my mam could reach her phone to ring my sister. Due to this home's failings, we had to take my mam out to ensure her safety.

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Review from Anne (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam went to Kenton Hall in a fragile state, mentally and physically. She was there for 5 months, with the care, kindness, patience and support they gave her and us. We now have Mam home but to be honest we think she is missing everyone and may be returning there.

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Review from J N (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was poorly and underweight when she entered the home last August. We brought her home on Monday 3rd February 2020. The care has been really good and the staff caring.
We would use the home again for respite care. Also, mum wants to visit her friends.

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Review from Les B (Nephew of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care at all times was compassionate. Everyone tried their very best for our aunt, to make her safe and comfortable.

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Review from G H (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Kenton Hall for 4 years. There were teething problems but she has now settled well. Her mobility has improved vastly and although she has poor short term memory, she is happy and interacts well with other residents and staff. When we have raised concerns there has been a positive
response. My siblings share my appreciation of the care provided for our mother.

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Review from M D (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother appears to be settled and accepts she is now in a home.
Our family are happy with her care and it is good to know that she is cared for 24 hours a day.
We like her taking part in activities which she enjoys.

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Review from M A (Brother of Resident) published on 8 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As my sister who is a patient has only been in the home for about 12 months. I, as a brother, only visit once a month. I can not really be able to give an honest opinion as I only visit her room. I have not seen any of the services that the staff do!

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Review from C G (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam had to go into a care home with nursing care at 94 years old. She has lived in her own home before a fall.
Kenton Hall made her extremely comfortable with a great welcome. All of mam's many needs have been met wonderfully. Now all her own photos and home items are there.
Meals are wonderful,
entertainment is very varied.

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Review from Tracy P (Daughter of Resident) published on 7 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum resides in Kenton Hall at present and will be receiving end of life care whilst there as she was admitted after returning to the northeast with an illness whilst residing in South.


As a Registered Manager myself in a home in Somerset, I travel frequently to visit but the girls do a fantastic

job and nothing is too much trouble.


There is a new manager in post whom we’ve yet to meet yet as staff inform me a few of them haven’t met their new manager yet so I can’t comment on the current Management but the previous manager was very effective and reactive when I had any questions.
It is for ours and that’s a credit to the hard work of the carers day in and day out. Mum has lasted 3months longer than she was originally given but still the staff display empathy, calm and also a sense of humour when attending to mum's needs. We are always greeted with a smile and a “hello”. Thank you to the whole team.


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Current Review Score: 9.1 (9.073)

Overview of Review Score

The Review Score of 9.1 (9.073) out of 10 for Kenton Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Kenton Hall is calculated as follows: ( (64 Excellents x 5) + (17 Goods x 4) ) ÷ 81 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.283 Points relating to the number of positive Reviews for Kenton Hall is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 7 Positive Reviews ÷ 12 = 0.583

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Steven

Steven Robson

Job Title: Home Manager

Joined: 2021

Steve is a very experienced senior manager having held many key positions in social care. He leads a strong team in the home ensuring the top level of care is delivered.


Frequently Asked Questions about Kenton Hall

What types of Care is Kenton Hall registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kenton Hall provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Kenton Hall have?

There are 60 Single Rooms.

What are the Facilities & Services at Kenton Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kenton Hall to the centre of Newcastle upon Tyne?

2.7 mile(s) as the crow flies, distance by road may be significantly further.