Chestnut Lodge

3 Woodfield Road, Ealing, London W5 1SL
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9.7 40 Reviews
  • Chestnut Lodge, London
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Care Provided by Chestnut Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Campion Mead (Manager)
  • Admission Criteria
    • Can except referrals' only through Ealing Council
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Chestnut Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ring the home to arrange visits.


  • Parking

  • Care Park outside the home.


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Chestnut Lodge Reviews (40)

Total of 40, showing 1-20
9.7

Chestnut Lodge has a Review Score of 9.7 (9.731) out of 10, based on 21 reviews in the last 2 years. Over all time Chestnut Lodge has 40 reviews.

Overall Experience

  • 32
  • 7
  • 1
  • 0
  • 0

Date Published

40
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3
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Review from J C (Sister of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was happy in Chestnut Lodge and had good care.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

Try to offer a homely environment and make people feel welcome


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Review from D H (Daughter-in-law of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Lodge was home to my Mother-in-law for eight years. The support for her and the family was excellent. Her final few weeks before she died were handled with great sensitivity and love. We will all be extremely grateful for making her passing from this life so stress-free and for being so supportive
to our entire family.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

We tried to manage End of Life with relatives' involvement every step of the way.


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Review from G G (Son of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive and caring staff on the second floor/Sinatra wing. Decent admin and communication. Overall, don't think Mother could be in a much better place - thanks to you all!

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

We always aim to have an inviting, welcoming and caring environment.


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Review from Carole B (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum arrived at Chestnut Lodge, she was very confused and upset, we were met as we arrived by a member of staff. She calmed Mum down and took her for a tour around the home, which really helped, Mum came back much more relaxed.
It is a fantastic place with so many lovely people. The staff and
management are very caring and lovely to my mum and myself, this is the best thing we have done and we are so grateful.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

We always like to assist whenever we can. Making people feel welcome is at the top of the list.


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Review from Ashley H (Son of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I fly back to England from Spain to Chestnut Lodge to visit my mum the staff have always been very welcoming, cheerful, helpful and always making sure I’m comfortable with my mum and the surroundings. My mum tells me she likes the staff and carers as they are very nice and kind to her all
the time.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards.


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Review from F P (Partner of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Lodge, I can honestly say I'm so happy with the care my partner is receiving from the staff. He is bed bound now and the staff keep him comfortable, clean, feed him and chat away to him. If I need to talk to the manager, or leading nurse, they always take time to reassure me. Overall, I am
100% happy.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you so much for your heartfelt review! We are truly grateful for your kind words and for taking the time to share your positive experience with us.


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Review from C H (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives excellent care in this home. She has a lovely room and the facilities (activities, lounge area, garden, etc.) are second to none. The staff treat all the residents with dignity and are considerate of their individual needs. The manager is wonderful and is always available for a chat
or a meeting. My mum is very happy, well looked after, and provided with many stimulating activities to improve her well-being.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you for your kind words. Your feedback is very much appreciated, and we are delighted to know your mother is doing well with us; we always maintain high care standards. I will forward your kind sentiments to the home team.
Kind regards.


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Review from Mouna A (Sister-in-law of Resident) published on 28 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The nurse in charge is very good. The staff are doing their jobs with love.
Sometimes my sister-in-law does not have matching clothes, I was told that my sister-in-law chooses the clothes she wants to wear and sometimes she wears the dirty ones from the basket.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you so much for your heartfelt review! We are truly grateful for your kind words and for taking the time to share your positive experience with us.


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Review from Paul P (Son of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring staff and management at all levels. We feel very lucky that my mother, who has advanced dementia, is cared for with such attention and compassion. She is always happy and content when we visit her and the staff are always friendly. The activities are also first rate.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

Thank you Paul, we are passionate about providing best care for all the residents.


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Review from Denise C (Daughter of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home. Great staff and management. The care home is updating facilities to keep it looking clean and safe. Lots of activities to stimulate and engage with residents. We are very happy with the care our loved one is receiving.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

Thank you for a kind comment. We try to keep residents well occupied with variety of activities.


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Review from Jayne R (Daughter of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and the manager is very hands-on. There are entertainment and activities for the residents, including day trips. Visitors are made very welcome. Families are kept well informed and invited to attend meetings. The staff respond quickly to any medical or social needs. It is the
people that make this home welcoming. We moved our mother here from another local home, where the management was hostile and families were not made welcome. We are pleased we moved our mother to Chestnut Lodge.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

Always a pleasure to look after the residents and relatives.


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Review from Diane J (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the management are brilliant. The care home manager knows all the residents by name and all their relatives. The care staff on my dad's floor are brilliant. They look after the residents as if they were their own family. My dad loves the home and he thinks he is in a hotel. Whenever there
is an issue with dad (e.g. he's had a fall), the home always inform me by email or phone. I could not hope for a safer, happier and more caring place for my dad to live.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you so much for your heartfelt review! We are truly grateful for your kind words and for sharing your positive experience with us. Kind regards.


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Review from Annette C (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always on hand when I attend with my daughter, attentive to clients and I am happy that there is a diverse team. The nursing home offers a host of activities, foods and things to do for the clients.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

Always a pleasure to assist residents and families.


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Review from Sarah W (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great support and accommodation for my father. He’s settled with ease and is involved in different activities.
The food, room and general features of the home are brilliant.
The care staff are very accommodating.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you for sharing your heartfelt feedback about your dad's experience at Chestnut Lodge. We're delighted to know that he is comfortable and at ease. I will forward your kind sentiments to the home team.
Kind regards.


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Review from Barbara A (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Lodge is the ideal care home for my stepfather. It is a small home which equates to quality of care. The quality of care is very good. The staff know my stepfather well and show him care and respect.
Prior to becoming a resident at the home, he had been living with ulcers on both legs from
the ankle up to the knees for nearly 4 years. He had district nurses who would visit his house at least twice a week but the ulcers never healed. Within 4 months of living at Chestnut Lodge, his legs were completely healed. The manager and his deputy are extremely helpful and listen to any concerns I have raised and have acted immediately. His nurse is also wonderful.
My stepfather is clean, healthy and presents as happy most of the time. He is living with dementia and this is becoming progressively worse but the care team knows his likes and dislike and support him well.
I have given a top rating because, I know that my stepfather is in good hands.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you for sharing your thoughts with us. We are happy that your stepfather is progressing with the care provided; our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards.


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Review from Maria E (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t say how happy I am that Mum is in Chestnut Lodge. She has been here for 1 year now and the transformation is amazing. The carers are wonderful and treat her with respect and humour. Nothing seems to get them down. They cope with her moods (and she has many) with a smile and gentleness. The entertainment
organiser is amazing and she provides activities and outings and shows some days morning and the afternoon. The manager is also amazing. Mum loves him as he always says good morning each day and again he is always smiling and kind.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

Very important to have a smile on your face to show good intentions, when caring for people with symptoms of dementia.


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Review from Wayne J (Son of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This year I believe my mother's health and well-being have been well looked after. The standard of cleanliness in the home has been very good staff and carers are very attentive. I’m very happy with the security that the home provides.
The manager and his staff have kept me informed about my mum’s
well-being at all times.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

It is a pleasure to care for your mum, and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards.


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Review from Simon G (Son of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very happy home from the management downwards, with smiley faces from all the staff!
I know my mother albeit in the final stages of Dementia still feels the love and care the staff provide and that is priceless in my opinion! Thank you.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you for your kind feedback. We appreciate you recognising our staff's efforts, and we wish to provide the best care for your mother. I'll forward your warm sentiments to our home team.


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Review from Lesley C (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a lovely, safe place, with a high standard of trained staff. It's always clean, tidy and welcoming.
The care home is very active, with trips out and has a year-round calendar of events, as well as a lovely garden for summer activities.
The staff and management are very supportive
and caring for relatives, which is very important.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you for sharing your thoughts with us. We are happy to know that your loved one is comfortable and satisfied with the care provided; our team's hard work is to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards.


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Review from Julie V (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Lodge provides the care and compassion that you would wish for any loved family member. Over the last few years whilst my mum has been resident I have visited weekly and always, without exception, receive a warm and caring welcome. The manager and staff are so kind and considerate and I could
not wish for my mum to be in a better place. The atmosphere is like being in a family home, full of fun, laughter, energy and inclusion. Every effort is made to adapt to the needs of the residents and families. I cannot speak highly enough of all the staff and kindness is at the core of everything. For the first time in many years I can sleep at night knowing my mum is safe and well cared for and that comfort is priceless. Thank you to the manager and all the staff who contribute to this. I will be forever grateful.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Chestnut Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Chestnut Lodge is calculated as follows: ( (190 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 249 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Chestnut Lodge

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Chestnut Lodge

What types of Care is Chestnut Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chestnut Lodge provide?

Palliative Care is an additional type of care provided.

How many Rooms does Chestnut Lodge have?

There are 64 Single Rooms.

What are the Facilities & Services at Chestnut Lodge?

Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chestnut Lodge to the centre of London?

7.0 mile(s) as the crow flies, distance by road may be significantly further.