All Fees are subject to a full assessment by the care home
Stowford House has a Review Score of 9.6 (9.619) out of 10, based on 23 reviews in the last 2 years. Over all time Stowford House has 81 reviews.
Review from Debra L (Friend of Resident) published on 3 February 2025
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Review from Julie B (Daughter of Resident) published on 3 February 2025
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Review from S S (Son of Resident) published on 29 January 2025
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Reply from Stephanie, Home Manager at Stowford House
Many thanks for taking the time to leave us a review about our home, our team is dedicated to ensuring every resident feels safe, happy, and well looked after, we value the feedback received and truly believe this enables continuous improvement.
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Review from Alison R (Daughter of Resident) published on 29 January 2025
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Reply from Home Manager, Home Manager at Stowford House
It is wonderful to hear that your mother is happy and feels a part of the family at Stowford House, also that the varied activities are warmly received. We are pleased you could join us for our festive events and enjoyed them as I know we did and look forward to our future events.
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Review from Barbara S (Daughter of Resident) published on 29 January 2025
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Reply from Home Manager, Home Manager at Stowford House
Thank you for your kind words about the care your Mum has received at Stowford House. Caring for our residents with compassion and empathy is so important to us and we are pleased the varied programme of activities including the panto are well received by our residents and loved ones. It is wonderful that you see it as a home from home as that is all we want for everyone at our home.
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Review from G M (Wife of Resident) published on 29 January 2025
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Reply from Home Manager, Home Manager at Stowford House
Thank you for taking the time to complete a review and for all your feedback. It is important to us to listen and action requests for our residents and their loved ones and we are pleased this has been your experience, it is great to hear that the varied activities are well received and that the in person exercise class is preferred.
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Review from Andrew L (Son of Resident) published on 29 January 2025
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Reply from Home Manager, Home Manager at Stowford House
It is wonderful to hear that you have seen an improvement in your father's health since he has been with us and cared for at Stowford House and to hear he is enjoying the food as well is great. The whole team will be delighted to receive this feedback.
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Review from W R (Friend of Resident) published on 27 January 2025
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Reply from Home Manager, Home Manager at Stowford House
Thank you for taking the time to leave a review. It is lovely to hear that you enjoy your visits to our home and they make you happy, the care and interactions with our residents including your friend is so important to us on a daily basis.
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Review from L C (Daughter of Resident) published on 27 January 2025
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Reply from Stowford House, Home Manager at Stowford House
Thank you so much for your review. We're truly touched to hear how you saw improvements in your mum after she joined us at Stowford House, following your previous experience and the care your parents received with us. Our team is dedicated to ensuring every resident feels safe, happy and well looked after. We appreciate you sharing your feedback at this difficult time for you and your family and we are glad we could support you all.
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Review from Gillian M (Daughter of Resident) published on 1 November 2024
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Reply from Stuart Lamacraft, Marketing Assistant at Stowford House
Thank you so much for your heartfelt words. It means a great deal to our team to know that the care and compassion you've seen during your father's lunchtime have brought you comfort. Supporting residents like your dad with the attention and gentleness they deserve is truly important to us, and we're touched to know it left such an impression on you. If there's ever anything more we can do to support you and your family, please don't hesitate to let us know.
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Review from Nigel M (Son of Resident) published on 19 September 2024
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Reply from Stuart Lamacraft, Marketing Assistant at Stowford House
Thank you so much for your kind words. We're delighted to hear that our staff at Stowford House treat your dad with respect and care and that their efforts have made a positive impact on his well-being. It means a lot to us that both you and your family feel supported. Your appreciation is truly valued by our entire team!
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Review from G B (Daughter of Resident) published on 13 August 2024
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Reply from Monika Jankauskaite, Digital Marketing Manager at Stowford House
Thank you so much for your heartfelt review and for sharing your experience with us. We're glad our team could provide the support your dad needed during such a difficult time. Your mum's presence will be missed by all of us. Please know that we're here for you and your family-if you ever need support or just want to chat, don't hesitate to reach out at any time.
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Review from S O (Son of Resident) published on 8 August 2024
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Reply from Monika Jankauskaite, Digital Marketing Manager at Stowford House
Thank you so much for your kind words and for taking the time to share your experience. We're truly grateful that you've entrusted us with your mother's care during this challenging time. It's heartening to hear that our staff's support has made a positive impact on both your mother's transition and your own experience.
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Review from J W (Sister of Resident) published on 31 July 2024
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Reply from Monika Jankauskaite, Digital Marketing Manager at Stowford House
Thank you so much for your heartfelt review. We're delighted to hear that your sister's stay at Stowford House has been a positive experience. Our team is dedicated to providing the highest level of care, and it's wonderful to know that their efforts have made a difference for your sister and your family. The team will miss seeing you, we are also glad that your sister is finally able to go home. Please don't hesitate to reach out if you need anything in the future.
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Review from Karen C (Daughter of Resident) published on 29 July 2024
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Reply from Monika Jankauskaite, Digital Marketing Manager at Stowford House
Thank you for your lovely feedback. We're thrilled that your dad has settled in well and enjoys his spacious room, good food, and varied activities. It's great to hear that the social media updates are comforting for you. If you need anything, we're always here to help.
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Review from Carol F (Daughter of Resident) published on 20 June 2024
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Reply from Monika Jankauskaite, Digital Marketing Manager at Stowford House
Thank you for taking the time to share your experience at Stowford House Nursing Home during such a poignant time for your family. We are deeply sorry for the loss of your mother and understand how challenging this period must have been. It is touching to know that your parents could remain close to each other in their final days together. We are also pleased to hear that our team could offer superb care and support to your father during this difficult time. Thank you once again for sharing your heartfelt feedback. Our thoughts are with you and your family.
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Review from S L (Wife of Resident) published on 15 March 2024
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Reply from Sydney Lyttleton, Marketing Assistant at Stowford House
We are deeply sorry for your loss, but we are glad to hear that your husband received such compassionate care during his final weeks at Stowford House. Our dedicated carers strive to provide not only medical assistance but also emotional support, ensuring that residents are treated with the utmost respect and gentleness. Your kind words mean a lot to us, and we are honoured to have been able to support you and your husband during this difficult time. If there is anything else we can do to assist you, please do not hesitate to reach out.
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Review from P W (Daughter of Resident) published on 6 March 2024
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Reply from Sydney Lyttleton, Marketing Assistant at Stowford House
Thank you for sharing your positive feedback about Stowford House. We're pleased to hear that you feel your father is well looked after and that the care provided is good. It's reassuring that our staff is proactive in notifying you of any changes in his health promptly. The friendly and familiar environment, with key staff who know your father well, adds a personalised touch to his care. We appreciate your gratitude and acknowledgement of the hard work put in by the staff.
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Review from Clare P (Daughter of Resident) published on 14 July 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Stowford House
Thank you for your kind words. We're glad to hear that you appreciate the great facilities and care we provide for your loved ones. Our aim is to create an enriching environment through a variety of activities tailored to individual preferences. It's heartening to know that these efforts make a positive impact. Your gratitude means a lot to us, and we'll continue to work hard to ensure the well-being and happiness of all our residents.
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Review from Tazmin R (Granddaughter of Resident) published on 16 May 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Stowford House
Thank you for your lovely review. The care services we deliver as a team to our residents at Stowford House are extremely important to us and we are very proud of our home and the team who look after our residents. Our varied activity programme helps to create a happy and friendly environment for residents and staff alike. Not only this but these activities are aimed to reflect the passions and interests of our residents, making each day more meaningful. Your feedback will be shared with the team.
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The Review Score of 9.6 (9.619) out of 10 for Stowford House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.619 for Stowford House is calculated as follows: ( (180 Excellents x 5) + (83 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 273 Ratings = 4.619
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Stowford House is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
After training to become a registered nurse, I specialised in the care of the elderly, working as a nurse consultant and a modern matron. This involved overseeing a couple of community hospitals, as well as an NHS nursing home.
The nature of the work meant that I subsequently progressed naturally into the management of care homes, all the while ensuring high standards of care.
Residents deserve a high standard of care and support – this is a matter that I am deeply passionate about.
Consequently, I ensure that all policies, procedures, values, and the ethos of the Future Care Group are adhered to. These aspects assist me in cultivating a highly skilled team capable of enhancing the lives of our residents. This enables the team to lead happy and fulfilled lives, all the while retaining the freedom to choose the care and support the residents wish to receive.
I firmly believe in nurturing strong relationships with residents and their relatives. I acknowledge the crucial contribution that these relationships make to the effective operation of a care home. My door is always open should you wish to come and have a conversation.
Job Title: Deputy Manager
Joined: 2023
I have been working in the field of Adult Social Care since the early 2006s. I began as a Health Care Assistant and gradually progressed into a managerial role starting in the early 2020s.
Throughout my career, I have gained experience in both Public and Private services, primarily in Nursing and Residential Homes.
My background is in nursing, which has allowed me to expand my knowledge and understanding of the clinical aspects of care.
I am deeply passionate about supporting older individuals and delivering care that truly centres around their needs. To achieve this, I believe in involving individuals whose personal values align with mine and the ethos of the Future Care Group.
I am dedicated to supporting my colleagues in their personal and professional growth through coaching, mentoring, and training. Empowering them to be their best not only benefits them individually but also has a positive impact on the quality of care provided in our home.
Job Title: Administration Manager
My name is Kellie Shiers and I am the Administrator of Stowford House Care Home. I have worked at the Home for 3 years, starting my journey with the admin team.
I found Stowford House while looking for 24-hour care for my Grandparents who I was caring for at home. As soon as I met the team, I knew I not only wanted my Grandparents to live here, I wanted to join the team and be part of making a difference in people’s futures.
Outside of work, I love spending time with my little boy doing various activities like baking and crafts. I also enjoy playing/listening to music, singing and reading.
Job Title: Receptionist
My name is Tina Jones and I am the Receptionist at Stowford House Care Home.
Stowford House is a great place to work; it has a warm, welcoming and friendly atmosphere.
It’s wonderful to be part of a team that helps each other.
I really enjoy meeting the residents and their families as well as getting to know them. I feel it is a valuable part of my job.
When I’m not working, I like to do jigsaw puzzles, reading and spending time with my family including my Budgie called Bobby.
Job Title: Lifestyle Assistant
I have been dedicated to the care sector since 2020, where my experiences have honed my ability to communicate effectively and understand the distinct and varied needs of individuals.
This commitment aligns seamlessly with my journey through university, where I acquired valuable insights.
My focus is on cultivating positive emotions daily, leaving behind a trail of uplifting feelings and cherished memories.
Outside of work, I enjoy activities like painting, dancing, and listening to music.
Job Title: Lead Nurse
Joined: 2011
I am Paula, and I am the Lead Nurse at Stowford House.
Since joining Stowford House when it opened in 2011, I have enjoyed every day! Days are always different, and I enjoy making sure our residents are healthy and cared for.
When i'm not at work I enjoy gardening and spending time with my family.
Job Title: Senior Health Care Assistant
I'm Laura and I'm a Senior Health Care Assistant, where my role is to take care of residents on a day to day basis.
I love my job - I enjoy caring for people! I've been at Stowford house since it first opened and have loved every minute of it!
Job Title: Maintenance Manager
Joined: 2016
My name is Andy, I’ve worked at Stowford House for 3 years. I am responsible for health & safety, fire checks, and all other general repairs. I enjoy the variety of my job and the different challenges it presents.
Job Title: Head of Housekeeping
Joined: 2012
Hello, I'm Mel. I have worked at Stowford House for 7 years. I started my job here as a Kitchen Assistant helping prepare delicious meals for residents, but soon found myself very interested in maintaining a safe and clean home for our residents.
I very much enjoy working here as everyone is very friendly and welcoming.
When I'm not working I love spending time with my grandson!
Job Title: Head Chef
Joined: 2018
Since joining the team at Stowford House in 2018, I have gained experience working in a variety of pubs and restaurants. My job is very rewarding as I get to see the residents smile when they eat the meals prepared by me! No two days are the same as Stowford. I love daily interactions with the residents and colleagues.
In my free time, I enjoy making new memories with my family.