All Fees are subject to a full assessment by the care home
Stowford House has a Review Score of 9.6 (9.619) out of 10, based on 23 reviews in the last 2 years. Over all time Stowford House has 81 reviews.
Review from Paul S (Son of Resident) published on 2 April 2020
Submitted via Website •
Report
Reply from Aileen Nimmo, Sales & Marketing at Stowford House
Thank you for your kind words, it really is much appreciated. Our staff are committed to our residents and they always like knowing families understand some of the challenges they face. Especially during these unprecedented times.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane D (Niece of Resident) published on 28 January 2020
Submitted via Website •
Report
Reply from Aileen Nimmo, Sales & Marketing at Stowford House
Thank you for your kind words. Your review will be shared with the team who made your aunts experience of care such a positive move.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C A (Husband of Resident) published on 27 November 2019
Submitted via Postal Card •
Report
Reply from Tori Blackadder, Marketing Assistant at Stowford House
Thank you for taking the time to review Stowford House. We are pleased to hear that the care team are always kind and friendly and that the level of care provided has been of a high standard. We are glad to hear communication has always been maintained with you and that you have peace of mind knowing your wife is in our home. Thank you for your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L B (Daughter of Resident) published on 23 August 2019
Submitted via Website •
Report
Reply from Tori Blackadder, Marketing Assistant at Stowford House
Thank you for taking the time to review Stowford House. We are pleased to hear that you find our dedicated team caring and that you find the care are services provided are excellent.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth R (Wife of Resident) published on 13 June 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David A (Son of Resident) published on 24 May 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C R (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David S (Son of Resident) published on 12 March 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joanne S (Daughter of Resident) published on 4 March 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D E (Son of Resident) published on 7 November 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John S (Son of Resident) published on 31 October 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Vivien W (Friend of Resident) published on 24 October 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kelly D (Granddaughter of Resident) published on 17 October 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Katharine S (Daughter of Resident) published on 17 October 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Sister of Resident) published on 12 October 2018
Submitted via Postal Card •
Report
Reply from Aileen Nimmo, Sales & Marketing at Stowford House
We thank you for taking the time to review our home. We are pleased to announce that a full time second activity co-ordinator has been recruited to start in 2 weeks’ time. We look forward to a newly energised program with fresh ideas and outings. We aim to create purposeful activities for our residents and are always happy to hear suggestions from family members to help us deliver an activity programme that is fun for everyone.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Teresa E (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card •
Report
Reply from Aileen Nimmo, Sales & Marketing at Stowford House
Thank you for taking the time to submit a review. We are delighted you like our beautiful garden and that your mother is enjoying the pottery club. We would love to hear of any suggestions you may have to further enhance the activity offering as our aim is to create moments of joy for everyone at Stowford House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L G (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gwen G (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maurice R (Brother of Resident) published on 17 January 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John E (Friend of Resident) published on 16 January 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.619) out of 10 for Stowford House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.619 for Stowford House is calculated as follows: ( (180 Excellents x 5) + (83 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 273 Ratings = 4.619
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Stowford House is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2023
After training to become a registered nurse, I specialised in the care of the elderly, working as a nurse consultant and a modern matron. This involved overseeing a couple of community hospitals, as well as an NHS nursing home.
The nature of the work meant that I subsequently progressed naturally into the management of care homes, all the while ensuring high standards of care.
Residents deserve a high standard of care and support – this is a matter that I am deeply passionate about.
Consequently, I ensure that all policies, procedures, values, and the ethos of the Future Care Group are adhered to. These aspects assist me in cultivating a highly skilled team capable of enhancing the lives of our residents. This enables the team to lead happy and fulfilled lives, all the while retaining the freedom to choose the care and support the residents wish to receive.
I firmly believe in nurturing strong relationships with residents and their relatives. I acknowledge the crucial contribution that these relationships make to the effective operation of a care home. My door is always open should you wish to come and have a conversation.
Job Title: Deputy Manager
Joined: 2023
I have been working in the field of Adult Social Care since the early 2006s. I began as a Health Care Assistant and gradually progressed into a managerial role starting in the early 2020s.
Throughout my career, I have gained experience in both Public and Private services, primarily in Nursing and Residential Homes.
My background is in nursing, which has allowed me to expand my knowledge and understanding of the clinical aspects of care.
I am deeply passionate about supporting older individuals and delivering care that truly centres around their needs. To achieve this, I believe in involving individuals whose personal values align with mine and the ethos of the Future Care Group.
I am dedicated to supporting my colleagues in their personal and professional growth through coaching, mentoring, and training. Empowering them to be their best not only benefits them individually but also has a positive impact on the quality of care provided in our home.
Job Title: Administration Manager
My name is Kellie Shiers and I am the Administrator of Stowford House Care Home. I have worked at the Home for 3 years, starting my journey with the admin team.
I found Stowford House while looking for 24-hour care for my Grandparents who I was caring for at home. As soon as I met the team, I knew I not only wanted my Grandparents to live here, I wanted to join the team and be part of making a difference in people’s futures.
Outside of work, I love spending time with my little boy doing various activities like baking and crafts. I also enjoy playing/listening to music, singing and reading.
Job Title: Receptionist
My name is Tina Jones and I am the Receptionist at Stowford House Care Home.
Stowford House is a great place to work; it has a warm, welcoming and friendly atmosphere.
It’s wonderful to be part of a team that helps each other.
I really enjoy meeting the residents and their families as well as getting to know them. I feel it is a valuable part of my job.
When I’m not working, I like to do jigsaw puzzles, reading and spending time with my family including my Budgie called Bobby.
Job Title: Lifestyle Assistant
I have been dedicated to the care sector since 2020, where my experiences have honed my ability to communicate effectively and understand the distinct and varied needs of individuals.
This commitment aligns seamlessly with my journey through university, where I acquired valuable insights.
My focus is on cultivating positive emotions daily, leaving behind a trail of uplifting feelings and cherished memories.
Outside of work, I enjoy activities like painting, dancing, and listening to music.
Job Title: Lead Nurse
Joined: 2011
I am Paula, and I am the Lead Nurse at Stowford House.
Since joining Stowford House when it opened in 2011, I have enjoyed every day! Days are always different, and I enjoy making sure our residents are healthy and cared for.
When i'm not at work I enjoy gardening and spending time with my family.
Job Title: Senior Health Care Assistant
I'm Laura and I'm a Senior Health Care Assistant, where my role is to take care of residents on a day to day basis.
I love my job - I enjoy caring for people! I've been at Stowford house since it first opened and have loved every minute of it!
Job Title: Maintenance Manager
Joined: 2016
My name is Andy, I’ve worked at Stowford House for 3 years. I am responsible for health & safety, fire checks, and all other general repairs. I enjoy the variety of my job and the different challenges it presents.
Job Title: Head of Housekeeping
Joined: 2012
Hello, I'm Mel. I have worked at Stowford House for 7 years. I started my job here as a Kitchen Assistant helping prepare delicious meals for residents, but soon found myself very interested in maintaining a safe and clean home for our residents.
I very much enjoy working here as everyone is very friendly and welcoming.
When I'm not working I love spending time with my grandson!
Job Title: Head Chef
Joined: 2018
Since joining the team at Stowford House in 2018, I have gained experience working in a variety of pubs and restaurants. My job is very rewarding as I get to see the residents smile when they eat the meals prepared by me! No two days are the same as Stowford. I love daily interactions with the residents and colleagues.
In my free time, I enjoy making new memories with my family.