Croft Meadow

Tanyard Lane, Steyning BN44 3RJ
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9.9 75 Reviews
  • Croft Meadow, Steyning
Located in the pretty village of Steyning, Croft Meadow is purpose-built to provide comfortable, high-quality accommodation in safe and creative surroundings in the beautiful county of West Sussex.

The home covers three floors with spacious lounge and dining areas on each floor, along with single en-suite rooms.

Activities are an important part of each day for residents including engagement with the local community.
Person-centred care is at the very heart of everything they do at Croft Meadow.

The team of chefs are passionate about producing nutritious meals which are appetising and varied in choice. Mealtimes at Croft Meadow are a sociable occasion, encouraging laughter and conversation in several small areas throughout the home.

Please do not hesitate to contact the friendly team to arrange a viewing.

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Care Provided by Croft Meadow

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carmen Flueras (Service Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Number of floors: 1

Funding & Fees Guide for Croft Meadow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,512
    • Self-Funded Residential Dementia Care from £1,546
  • (these prices are only a guideline, please contact Croft Meadow to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Croft Meadow Reviews (75)

Total of 75, showing 1-20
9.9

Croft Meadow has a Review Score of 9.9 (9.940) out of 10, based on 14 reviews in the last 2 years. Over all time Croft Meadow has 75 reviews.

Overall Experience

  • 56
  • 15
  • 4
  • 0
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Date Published

75
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Review from N R (Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to Croft from hospital as I am not to well.
Eveyrone is so nice and always happy to help me out. Enjoy activities all the other floors, made some new friends in the home. I settled so well here.

Reply from Carmen Flueras, Home Manager at Croft Meadow

Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you're enjoying the activities and have made new friends.


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Review from Daphne W (Respite Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had respite care in September and December 2024. Each time she has enjoyed her stay. Staff have made her stay very special. There are always so many activities going on to engage her! Whilst there I was able to attend a Christmas Carol service with her, which she thoroughly enjoyed and so did
I! Thank you for all your continued care and support.

Reply from Carmen Flueras, Home Manager at Croft Meadow

Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are truly grateful for your feedback and delighted to hear that you had such a positive experience with our care home. Our team is dedicated to providing compassionate, high-quality care, and knowing that our efforts have made a difference means the world to us. We will be sure to share your lovely comments with our staff-they will be thrilled to hear them! If you ever need anything or have any further feedback, please don't hesitate to reach out. We are always here to help and support you and your loved ones.


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Review from A H (Resident) assisted by family/friend published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident of Croft Meadow for a few months. I am feeling much better. The staff are all friendly and communicate. I have supportive help as I need it. Food and activities were of a good standard. I feel safe and happier.

Reply from Carmen Flueras, Home Manager at Croft Meadow

Thank you for leaving us this wonderful review, we are glad to hear that you feel safe and happier.


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Review from J F (Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have moved here recently.
I love the overall experience.
Activities are good and the care is good, I think I will be very happy here.

Reply from Carmen Flueras, Home Manager at Croft Meadow

Thank you for leaving us such a lovely review. We are delighted to hear that you are enjoying the activities and we think you will be very happy here too!


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Review from S S (Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living here at Croft Meadow, I have made lots of friends. The staff are happy - I try to join in activities.

Reply from Carmen Flueras, Home Manager at Croft Meadow

Thanks for leaving us this wonderful review, it means a lot to the whole team.


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Review from Richard C (Son of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mother’s 100th birthday on May 1st and the celebration that the home put on was wonderful for relatives friends and of course for mother. The lady who organised had done a wonderful job with pictures balloons birthday cake and the entertainment.

Reply from Carmen Flueras, Home Manager at Croft Meadow

Thank you for leaving us this lovely review, we are so pleased that your mother enjoyed her 100th birthday. I will pass your kind words on to the rest of the team.


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Review from Emily B (Friend of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and welcoming staff, shown around by the deputy manager was very informative. My friend has been living here for a while and loves the activities, very engaging. the deputy manager has gone out of her way to respond to our requests and put our minds at rest that our friend is in safe hands.

Reply from Carmen Flueras, Home Manager at Croft Meadow

Thank you for leaving us this lovely review, I will pass your kind words on.


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Review from Kirsty H (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum came to the home, she has settled in and really made friends. Food could be a little more fresh and more outings out. Very happy with the staff and the general keeping me updated with Mum. Was thinking if it would be good to have a meeting for families to attend on understanding dementia.

Reply from Carmen Flueras, Home Manager at Croft Meadow

Thank you for taking the time to leave us this lovely review; we really appreciate it. We have been introducing Dementia Information days in some of our other services, so I will pass this feedback on. We post regularly on our social media pages, so keep an eye on them!


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Review from A C (Husband of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been very happy at Croft Meadow. The staff go out of their way to look after her, meet her needs and keep her safe They respond quickly to requests and do their best to anticipate needs. The housekeeping staff are excellent too. My favourite thing is that everyone talks to her, uses her
name (and mine as well) and gives big hugs when she wants one!

Reply from Carmen Flueras, Home Manager at Croft Meadow

Thank you for leaving us this lovely review, it really means a lot to us. We are so glad your mum feels safe here, we love talking and hearing about all of our residents experiences. Your kind words will be passed onto the rest of the team.


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Review from Doreen C (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Considering the circumstances we are looked after well. None of us are as content as we would be at home.

Reply from Carmen Flueras, Home Manager at Croft Meadow

Thank you for taking the time to leave us a review. This is completely understandable, and we are glad you feel well looked after.


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Review from Janet K (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite happy to be living here with fellow residents. I feel safe and well looked after. Plenty to do and eat. So happy here!

Reply from Carmen Flueras, Home Manager at Croft Meadow

This is a great review to read, thank you. It is so great to hear that you are happy here and feel safe.


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Review from Michelle S (Daughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Croft Meadow since July this year. She has been very warmly welcomed and made to feel at home. As a result, she has settled in really quickly.
The staff have been really kind, caring and helpful. They have got to know my mum's needs and treat her respectfully and as an individual.
Any questions or concerns are dealt with/ answered quickly, which is excellent.
My mum enjoys taking part in the activities which are well run with lots going on. I also think it’s great that the website is updated regularly, as it’s nice to see what’s been happening and see photos (as my mum has dementia, she doesn’t remember what she’s been doing, so this is really helpful as a relative).
The home is bright, tidy, clean and homely and my mum is really happy there (which makes me happy too!).

Reply from Carmen Flueras, Home Manager at Croft Meadow

This is such a lovely review to read; thank you. Our team strive to achieve the best quality of care for all of our residents, so it's a delight to read reviews like yours. We are so pleased to hear that your mum is enjoying all of our activities and is happy here; we think it is really important to keep our residents stimulated and entertained. Your kind comments will be passed on to the rest of the team.


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Review from J W (Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy here. The staff are helpful and it is helpful that they care for my husband who is here as a resident with dementia.

Reply from Carmen Flueras, Home Manager at Croft Meadow

Thank you for leaving us this kind review, we really appreciate it.


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Review from Heide R (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been made very welcomed and safe at Croft Meadow. She was extremely unwell in hospital and subsequently couldn't go home.
All the staff have attended to her needs, both physical and mental. Her accommodation is warm, safe and secure. She has homely touches and very much feels at home.
The
facilities she uses are superb. Catering is varied and nutritious. She even had a cake made to celebrate her birthday.
Activities range from watching TV in the main room, to having animals and small ponies come in they can interact with. Weekly activities such as singing, food tasting, games quizzes and outings.
All staff are attentive, kind and have a sense of humour. My mother has commented she feels safe, warm well fed and above all happy. As a family, we couldn't wish for more. Thank you Croft Meadow for looking after our much loved mum.

Reply from Carmen Flueras, Home Manager at Croft Meadow

Thank you for your kind words. The team feel privileged to be able to make your mother feels as though she is at home here at Croft Meadow, we really do strive to achieve the best care for all of our residents. We are so pleased to hear that your mother likes to join in with our various activities and outings and it is a delight to know that she feels safe and happy. Your lovely review will be passed on to the rest of the team.


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Review from Gordon W (Husband of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife had recently been diagnosed with Lewy Body dementia, and after a couple of months in the hospital, a move to an appropriate care home was required. She was moved to Croft Meadow and, since then, has received excellent care in a "home-like" environment. The staff (both admin and care) have been
excellent. My only negative was the process of assessment which I found wholly inadequate and distressing as within a few hours of arrival, it was found Croft was unable to meet her needs. She has since been moved again!

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Review from Maureen A (Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made to feel at home. Everything included, meals are good, carers are good at their job. I love the activities.

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Review from E C (Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Supportive staff, great activities, life is good at Croft Meadow Care Home.

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Review from Jenni P (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for over eight years. Her complex needs have been successfully supported by all members of staff at all times. The administration team, carers and nursing sisters have been so supportive and professional at all times, their humour and compassion are a great help. The rest of
Croft Meadow Care Home is always polite and courteous. During lockdown, all staff were professional at this challenging time. I thank you all.

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Review from Julie E (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Croft Meadow for the past year and has received excellent care. The staff are unfailingly kind and patient. Despite her dementia, Mum appears content, well fed and is offered plenty of stimulation through the activities daily. Croft Meadow is bright, spacious and airy. Visiting
can take place in residents' own rooms, as well as the garden. Covid restrictions have been well managed. Relatives are valued and welcomed, just as the residents are.

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Review from Kelly S (Respite Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have complicated nursing needs and they have helped me every step of the way; whether it be with my physical needs or my dietary needs. They have gone above and beyond every step of the way. The staff are helpful and friendly and the food is great. Thank you so much, I feel good knowing I am safe
in their hands.

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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Croft Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Croft Meadow is calculated as follows: ( (159 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croft Meadow is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (14)

Carmen

Carmen Flueras

Job Title: Service Manager

Joined: 2018

I began working for Shaw healthcare in November 2018 joining Hillside Lodge as a Home Manager. My first time as a home manager and the first time with Shaw, I am enjoying both very much.


Prior to joining Shaw, I enjoyed roles of clinical lead and deputy manager in three different homes, in the West Sussex area.
I originally trained as a nurse in Romania my homeland, where I worked in a cardiac clinic for several years.

Here at Hillside Lodge, I really like that I can make a change in people lives and I feel so privileged, to care for a generation to whom life was something you can only see in the movies.
Since becoming Manager, I have made a point of getting to know all the residents in the home, they all call me by my christian name.
My office door is open to residents whenever they would like a chat or sometimes, they just pop by for a coffee with me.


Memories of a special working day? Well, last year’s Christmas fair was something to remember, I was holding a snake weighting only few pounds less than me and the other reason I have to say is the joy in the residents faces whilst they shaved my hair for charity.


I really love my job!


Abbey

Abbey Williams

Job Title: Deputy Manager

Joined: 2018

I joined Shaw in 2018, working at Warmere Court, as an administrator, support worker, and then team leader. I have now progressed to Deputy Manager and transferred to Croft Meadow.
I enjoy making a difference in the residents' lives. I am constantly learning new skills and I love putting these into practice to improve residents' wellbeing.


Claire

Claire King

Job Title: Team Leader

Joined: 2010

Claire started at Croft as a support worker and has worked her way to a team leader. Claire enjoys making a difference in how people are feeling, whether it’s a smile, a conversation, reassurance, or assisting them with day-to-day life.


Paula

Paula Burt

Job Title: Team Leader

Joined: 2010

I have worked in care for many years. I have NVQ level 2 and 3 which I gained whilst in the community and here at Croft Meadow.


I enjoy being part of the team here at Croft Meadow and enjoy making a difference to our residents life’s and making sure that they are happy in their environment and well cared for.


Larisa

Larisa Stirbu

Job Title: RGN

Joined: 2016

I was a Staff nurse at Worthing Hospital then later in my career I was a registered General Nurse at Baytree’s Nursing Home before joining team Croft Meadow.


I was originally here on a bank contract but, now have a permanent contract at Croft Meadow as a Registered General Nurse which I really enjoy.


I have been working at Croft Meadow in both of my roles for close to 4 years and I thoroughly enjoy caring for the residents here and working with the staff. There is a definite family feel within the home.


Sarah

Sarah Hooper

Job Title: Activity Co-ordinator

Joined: 2021

Sarah has had 7 years experience in care and activities. Sarah says she loves her job and everyday is different, she enjoys encouraging residents to achieve their goals and enhance their lives.


Jenna

Jenna Cranford

Job Title: Support Worker

Joined: 2020

I like to go home knowing that I have made someone smile and made them happy.


Paulina

Paulina Coleman

Job Title: Support Worker

Joined: 2020

I love being with the residents, they have become my second family. I try to be kind and caring and do my best for the residents. it's rewarding to know you’ve made a difference.


Paula

Paula Kirk

Job Title: Domestic

Joined: 1989

After having my children, I started at Croft Meadow (age 24) as a care assistant then after 29 years as a carer I changed roles to domestic. I have an NVQ in care level 2. I love working in the home and it fits in well with my family life. The most thing i enjoy about my job is chatting with residents, and having a laugh with them and seeing them smile.


Alin

Alin Dima

Job Title: Support worker and Bank Team leader

Joined: 2020

Alin has had 5 years experience in care, Alin enjoys caring for the residents and doing his best each day.


June

June Maxwell

Job Title: Domestic

Joined: 2010

I enjoy my role and the team of domestics I have. I love meeting the residents every day, its like one big family


Lindsey

Lindsey Upfield

Job Title: Administrator

Joined: 2023

Lindsey says she enjoys helping people, this is the perfect role for her as she is supporting everyone within the service.


Christina

Christina Dordi

Job Title: Senior Cook

Joined: 2021

Christina says she enjoys making home-cooked meals for the residents and getting the residents involved in menu choices to ensure they enjoy all their meals and their nutritional needs are met.


Andrew

Andrew Taylor

Job Title: Maintenance Operative

Joined: 2023

Andy enjoys ‘all the little jobs’ that come up in the home, he loves the fact he can socialise with the residents whilst working.


Frequently Asked Questions about Croft Meadow

What types of Care is Croft Meadow registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Croft Meadow provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Croft Meadow have?

There are 60 Single Rooms.

What are the Facilities & Services at Croft Meadow?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Croft Meadow to the centre of Steyning?

0.2 mile(s) as the crow flies, distance by road may be significantly further.