Croft Meadow

Tanyard Lane, Steyning BN44 3RJ
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9.9 75 Reviews
  • Croft Meadow, Steyning
Located in the pretty village of Steyning, Croft Meadow is purpose-built to provide comfortable, high-quality accommodation in safe and creative surroundings in the beautiful county of West Sussex.

The home covers three floors with spacious lounge and dining areas on each floor, along with single en-suite rooms.

Activities are an important part of each day for residents including engagement with the local community.
Person-centred care is at the very heart of everything they do at Croft Meadow.

The team of chefs are passionate about producing nutritious meals which are appetising and varied in choice. Mealtimes at Croft Meadow are a sociable occasion, encouraging laughter and conversation in several small areas throughout the home.

Please do not hesitate to contact the friendly team to arrange a viewing.

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Care Provided by Croft Meadow

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carmen Flueras (Service Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Number of floors: 1

Funding & Fees Guide for Croft Meadow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,512
    • Self-Funded Residential Dementia Care from £1,546
  • (these prices are only a guideline, please contact Croft Meadow to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Croft Meadow Reviews (75)

Total of 75, showing 41-60
9.9

Croft Meadow has a Review Score of 9.9 (9.940) out of 10, based on 14 reviews in the last 2 years. Over all time Croft Meadow has 75 reviews.

Overall Experience

  • 56
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Date Published

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Review from S H (Wife of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting Croft Meadow care home I find people very nice. The management and office staff are always very helpful. The residents have a lovely garden to sit out in. The home is light and bright with lovely pictures on the walls. The residents are very happy there.

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Review from J M (Son of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and father have been here for four years. The support they have received is excellent. The rooms and service are excellent. Sadly my father passed away last year but the support that was given I could not fault. I know these last few months have been difficult but have been kept informed all
the time.

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Review from D W (Wife of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Croft Meadow at the beginning of Feb. He took a while to adjust but then unfortunately then the lockdown kicked in and his behaviour became a bit of a problem. However, the staff were very kind and patient and I understand his medication has now been changed. We have been
very happy with the home and the support, especially from those in charge. Although it has been hard for all the staff in the current situation, I thank them all most sincerely for keeping my husband safe.

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Review from C H (Daughter of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft Meadow was my mother's and my first choice when selecting a care home and I'm very glad that a place was found for her. She has a lovely room overlooking the garden. The staff are always very friendly to her and she also likes them all, especially when banter is involved. The food I am told is
good along with the choices available and the little treats she has. During the COVID crisis, there have been many phone calls and Skype calls so we have been able to stay in touch. Thank you all so much.

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Review from Dorothy E (Cousin of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome to the home. My cousin always looks clean and well dressed and is happy. The rooms are nice and the cleanliness of the en-suite is good. The menu is varied. They always have plenty to drink. I usually visit three times a week. The staff is very caring and supportive. I thank them
all.

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Review from F G (Husband of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in care since December 2018; she has been well-cared for since then. She has dementia and is not the easiest to deal with. She is dealt with carefully with great patience.

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Review from T G (Nephew of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known Croft Meadow for more than two years. My aunt became a resident after a very difficult period, and the staff at Croft Meadow were unfailingly patient, kind and professional. I have found team leaders and carers to be well-informed, thorough and warm towards the residents. The place itself
has a friendly and warm atmosphere.

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Review from Natasza B (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Croft Meadow has consistently offered good care to my father. cares have always been cheerful and accommodating. Team leaders and the manager keep me involved in any changes and the team have gone out of their way to organise skype calls twice weekly to comfort my father so he can see me. Nothing ever
seems too much for this brilliant team.

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Review from Catherine E (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Croft Meadow for nearly nine years.
She has gone from being forgetful, but very active and wanting to get involved with everything that was going on, to having very little memory and needing help to stand and move around. Mum used to love music, singing, crafts, animals and more.
Mum still enjoys a little dance or a sing with the help of carers and her face reacts when she hears the staff talking to her.
Mum has always been a very happy, calm, smiley person and she has kept these traits.
The staff at Croft Meadow look after Mum very well, she is always clean and neat. They have organised someone to come in and feed Mum her dinner which frees staff to help others. They watch her weight and health and let us know of any problems.
There is always a warm welcome when my husband and I visit, either alone, with grandchildren or other family members.
All the family are grateful for the care the staff at Croft Meadow give and it is nice to know that Mum is safe and well there.

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Review from Pam B (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my mother's care. The staff have a good understanding of dementia. There has been a lot of changes in staff due to some staff retiring or changing roles. An excellent activity organiser left and has only recently been replaced. Now with Covid-19, I cannot visit my mother but the
staff reassure me that she is content. The staff have worked incredibly hard in very difficult circumstances. Their kindness and care is superb.

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Review from Simon G (Brother of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft Meadow is a lovely care home, the staff are excellent, caring professionals and the quality of accommodation is superb.

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Review from T M (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with how my mum is being cared for, the staff do a brilliant job. My mum is so much happier here than the home she was in before and that is all that matters to me

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Review from J H (Wife of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleasantly impressed when I was first shown round. My husband said on entering "This has a happy atmosphere" and he settled quickly and has been happy there for the past two-plus years. We were encouraged to 'personalise' his room and have done so, he enjoys the food and finds the staff kind and
efficient. The doctor is called promptly if any health problems occur and appropriate treatment is put in place. He is kept comfortable at all times.

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Review from D D (Brother of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister thinks all the nurses and carers are all nice and kind.
Exit door (2) security needs to be improved. Some residents already know which buttons to press.
Activities are varied and good. More animal visits would be an improvement.

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Review from K L (Daughter of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a useful pre-visit, Dad was welcomed into Croft Meadow where he was quickly made to feel at home. The staff were friendly and attentive and took great care with his medicines and ensuring his safety. He enjoyed mealtimes where he was encouraged to mix with the other residents and interact
(albeit in a limited way due to his dementia). He thoroughly enjoyed his visit!

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Review from Jan H (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed here for respite care whilst he awaited a long term becoming available. Our experience of Croft Meadow was a really positive one. We found all the staff to be excellent, caring and helpful in the extreme. I really could find no fault with the care home please keep it up.

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Review from Christine P (Daughter of Resident) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went to Croft Meadow. She loved the entertainment after a few years of not leaving her room at a previous home. However mum was at Croft Meadow for six months and sadly passed away. The staff were great and showed great care in some difficult situations with some of the residents. Thank you all.

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Review from Nicholas B (Son of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly staff.

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Review from P B (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the home in general very good, but items from Christmas are missing. I think more staff are needed. The activities coordinator is amazing with the residents, they love her so much. She is so good for the home.

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Review from S C (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and very friendly care. All the staff have a caring attitude. The home is clean and spacious, light and airy. Staff are helpful.

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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Croft Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Croft Meadow is calculated as follows: ( (159 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croft Meadow is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (14)

Carmen

Carmen Flueras

Job Title: Service Manager

Joined: 2018

I began working for Shaw healthcare in November 2018 joining Hillside Lodge as a Home Manager. My first time as a home manager and the first time with Shaw, I am enjoying both very much.


Prior to joining Shaw, I enjoyed roles of clinical lead and deputy manager in three different homes, in the West Sussex area.
I originally trained as a nurse in Romania my homeland, where I worked in a cardiac clinic for several years.

Here at Hillside Lodge, I really like that I can make a change in people lives and I feel so privileged, to care for a generation to whom life was something you can only see in the movies.
Since becoming Manager, I have made a point of getting to know all the residents in the home, they all call me by my christian name.
My office door is open to residents whenever they would like a chat or sometimes, they just pop by for a coffee with me.


Memories of a special working day? Well, last year’s Christmas fair was something to remember, I was holding a snake weighting only few pounds less than me and the other reason I have to say is the joy in the residents faces whilst they shaved my hair for charity.


I really love my job!


Abbey

Abbey Williams

Job Title: Deputy Manager

Joined: 2018

I joined Shaw in 2018, working at Warmere Court, as an administrator, support worker, and then team leader. I have now progressed to Deputy Manager and transferred to Croft Meadow.
I enjoy making a difference in the residents' lives. I am constantly learning new skills and I love putting these into practice to improve residents' wellbeing.


Claire

Claire King

Job Title: Team Leader

Joined: 2010

Claire started at Croft as a support worker and has worked her way to a team leader. Claire enjoys making a difference in how people are feeling, whether it’s a smile, a conversation, reassurance, or assisting them with day-to-day life.


Paula

Paula Burt

Job Title: Team Leader

Joined: 2010

I have worked in care for many years. I have NVQ level 2 and 3 which I gained whilst in the community and here at Croft Meadow.


I enjoy being part of the team here at Croft Meadow and enjoy making a difference to our residents life’s and making sure that they are happy in their environment and well cared for.


Larisa

Larisa Stirbu

Job Title: RGN

Joined: 2016

I was a Staff nurse at Worthing Hospital then later in my career I was a registered General Nurse at Baytree’s Nursing Home before joining team Croft Meadow.


I was originally here on a bank contract but, now have a permanent contract at Croft Meadow as a Registered General Nurse which I really enjoy.


I have been working at Croft Meadow in both of my roles for close to 4 years and I thoroughly enjoy caring for the residents here and working with the staff. There is a definite family feel within the home.


Sarah

Sarah Hooper

Job Title: Activity Co-ordinator

Joined: 2021

Sarah has had 7 years experience in care and activities. Sarah says she loves her job and everyday is different, she enjoys encouraging residents to achieve their goals and enhance their lives.


Jenna

Jenna Cranford

Job Title: Support Worker

Joined: 2020

I like to go home knowing that I have made someone smile and made them happy.


Paulina

Paulina Coleman

Job Title: Support Worker

Joined: 2020

I love being with the residents, they have become my second family. I try to be kind and caring and do my best for the residents. it's rewarding to know you’ve made a difference.


Paula

Paula Kirk

Job Title: Domestic

Joined: 1989

After having my children, I started at Croft Meadow (age 24) as a care assistant then after 29 years as a carer I changed roles to domestic. I have an NVQ in care level 2. I love working in the home and it fits in well with my family life. The most thing i enjoy about my job is chatting with residents, and having a laugh with them and seeing them smile.


Alin

Alin Dima

Job Title: Support worker and Bank Team leader

Joined: 2020

Alin has had 5 years experience in care, Alin enjoys caring for the residents and doing his best each day.


June

June Maxwell

Job Title: Domestic

Joined: 2010

I enjoy my role and the team of domestics I have. I love meeting the residents every day, its like one big family


Lindsey

Lindsey Upfield

Job Title: Administrator

Joined: 2023

Lindsey says she enjoys helping people, this is the perfect role for her as she is supporting everyone within the service.


Christina

Christina Dordi

Job Title: Senior Cook

Joined: 2021

Christina says she enjoys making home-cooked meals for the residents and getting the residents involved in menu choices to ensure they enjoy all their meals and their nutritional needs are met.


Andrew

Andrew Taylor

Job Title: Maintenance Operative

Joined: 2023

Andy enjoys ‘all the little jobs’ that come up in the home, he loves the fact he can socialise with the residents whilst working.