Maple Leaf House

1 Dunsmore Avenue, Willenhall, Coventry CV3 3AG
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13 Reviews
  • Maple Leaf House, Coventry
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Care Provided by Maple Leaf House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Gladys Besa (Manager)
  • Admission Criteria
    • Ages from 18 to 99
  • Room Information
    • Single Rooms (30)

Funding & Fees Guide for Maple Leaf House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Wheelchair Access
  • Visiting

  • If you wish to visit maple leaf house and have a walk round please contact us.


  • Parking

  • 3 on site parking spaces and electric charger availible


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Maple Leaf House Reviews (13)

Over all time Maple Leaf House has 13 reviews.

Overall Experience

  • 9
  • 3
  • 1
  • 0
  • 0

Date Published

13
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13

Review from Tracey G (Daughter of Resident) published on 11 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has given our father so, so much care. He was placed here as part of an NHS 6 week assessment. We are only 4 weeks in, but the care has been truly exemplary. Whilst our father will never be 'cured' of his dementia, we have seen such an improvement in his overall state. He is so much more settled.
As a family, we had already chosen a care home we had hoped he could live at post assessment, but such is the care he receives from absolutely every member of staff at Maple Leaf House, that we hope to secure a permanent placement once the assessment is over.

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Review from Emma B (Great-Niece of Resident) published on 1 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is completely amazing. I cannot do it justice in words for the care and support they have for my relative and his wife of 73 years, a regular visitor. The care and support was unique, personal, dignified, kind and respectful. From housekeeper cleaner, chef, carer, nurse and manager everyone
plays a part in making care completely special. Life is unique and precious and this home attempts to respect and reflect that in its care.

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Review from M C (Daughter of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received excellent care since the day he arrived in February 2019.
The staff are exceptionally caring and attention to all patients. The food is varied, nutritious and residents are given choices. The environment is friendly and clean at all times. It's nice to see a care home look more
like a home than an old people's place.
I would not hesitate in recommending Maple Leaf to anyone.
The management and staff are first class.

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Review from G C (Son of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was a resident for the last 9 months of her long life. Though she was suffering from advanced Alzheimer's the staff always treated her with care and kindness. I was a regular visitor and always found the staff friendly and courteous, almost like friends. Thanks again.

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Review from John G (Son of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my father was at the home I found all the staff to be professional in the care they gave to my father. I was always greeted with a smile and would you like "a cup of tea". My mother was always made welcome when visiting her husband. The sensory room was great to sit with my dad. I would not hesitate
in recommending the home. I sincerely thank all the staff for the care my father received.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thanks for your very positive review. It is much appreciated and will be passed on to the team there.


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Review from P L (Wife of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were always helpful and prepared to listen to any concerns and more importantly address these concerns. They gave support to both my husband and myself helping us through a very difficult emotional time.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you for your review. I’m glad we could be of service for you and your family. Best wishes


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Review from Muriel G (Wife of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit regularly to see my husband. Staff are always supportive and caring. Very happy with husbands care. Rooms are always clean and tidy. I would like to thank all the staff for all their hard work, I can leave the home knowing that my husband is getting the best. The new manager is very approachable
and always has time for a chat.

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Review from Omar P (Partner of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a regular visitor at Maple Leaf House, I am very pleased to see every single staff are working at their best of ability looking after my partner who is suffering from dementia. I'm very impressed with their hard work and caring and understanding.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you very much for your kind review.


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Review from Carole G (Wife of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy with the care my husband has. He is rather difficult and has been handled well. Staff are always very pleasant with me. I cannot comment on the activities as my Husband doesn't seem to want to be involved but I hope he will. He has always been good at art.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you Carole your feedback is very welcome.


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Review from Kathleen F (Wife of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Extremely kind devoted staff. My husband is very well looked after.

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Review from David G (Grandson of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem friendly and competent and were helpful in answering queries. A more personal approach to the individual would be nice. I have never seen Grandma in red nail varnish! Helping by putting up photo's would also be appreciated. Also, could a haircut be arranged? Many thanks.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you for your review David and your observations about the individual approach required for your grandmother, we will endeavour to ensure this happens.


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Review from Maureen B (Partner of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everything at Maple Leafe first class. The rooms are clean and roomy, the staff are the most caring and helpful people I know. The food is great, I visit daily and the menu is varied and appetising - first rate in my opinion. My partner is always clean and smart. All in all, it's a very good
home from home, cosy and homely.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Thank you very much for your kind review.


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Review from Suzi G (Friend of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been extremely well looked after. His care needs and general well-being have been fulfilled. He is very happy here and the nursing and care staff have been wonderful. I am very happy and pleased to see him being looked after so well.

Reply from Mike Higginson, Director of Clinical Operations at Maple Leaf House

Dear Suzi, thank you so much for your positive review of Maple Leaf, I am pleased to say we are reviewing the activity provision and looking to improve it so your comments are noted and will be acted upon, thank you so much.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Maple Leaf House

What types of Care is Maple Leaf House registered for?

Older Person Care, Dementia, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maple Leaf House provide?

Palliative Care is an additional type of care provided.

How many Rooms does Maple Leaf House have?

There are 30 Single Rooms.

What are the Facilities & Services at Maple Leaf House?

Own Furniture if required, Close to Local shops, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Maple Leaf House to the centre of Coventry?

2.3 mile(s) as the crow flies, distance by road may be significantly further.