Hilton House

Hilton Road, Hartshill, Stoke-on-Trent ST4 6QZ
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9.6 44 Reviews
  • Hilton House, Stoke-on-Trent
Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double bedrooms), large, welcoming communal areas, and 1.1 acres of accessible gardens.

At all times, the team at Hilton House care home goes to great lengths to promote the comfort, safety and wellbeing of their residents. From impeccable standards of care to regular engagement with the wider community, person-centred care that respects the rights, choices, dignity, privacy and independence of residents is always at the heart of their work.

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Care Provided by Hilton House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Jones (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (15)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Funding & Fees Guide for Hilton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £980
    • Self-Funded Residential Dementia Care from £980
    • RESPITE Self-Funded Residential Care from £980
    • RESPITE Self-Funded Residential Dementia Care from £980

  • Fees are subject to assessment
  • (these prices are only a guideline, please contact Hilton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to tour the home or visit loved ones


  • Parking

  • Plenty of parking available on site, please press the buzzer for the gates to open.


Hilton House Reviews (44)

Total of 44, showing 1-20
9.6

Hilton House has a Review Score of 9.6 (9.595) out of 10, based on 17 reviews in the last 2 years. Over all time Hilton House has 44 reviews.

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Review from J A (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's carer's do a brilliant job, understaffed some days but always go above and beyond for mum and her family.

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Review from S W (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the home has helped Mum through some not-so-easy times. They've treated Mum kindly and with respect and understanding. They've taken great care of her when she's not been well. My thanks go to all the staff here.

Reply from Caroline Jones, General Manager at Hilton House

Thank you so much for your kind words. Providing compassionate, respectful, and attentive care is at the heart of what we do, and it means a great deal to know that it has made a difference. We will be sure to share your thanks with our team. If there's anything more we can do, please don't hesitate to reach out.


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Review from C G (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, residents are looked after, they look happy, and every time I visit it's clean. Any concerns, they are happy to help. I've never had any problems since I have been coming. It would be nice if they had free activity days out, because some people don't have the money to pay for
those kind of luxuries.

Reply from Caroline Jones, General Manager at Hilton House

Thank you very much for your feedback. We're delighted to hear your kind words and take on board your comments regarding the day trips. These will be increased when the weather warms up - we have plans to visit local parks, museums and even a farm in the Spring to see the animals. These will be free to join, with just a small optional cost to feed the animals (only a few pence) or browse gift shops. There is lots coming up! Thanks again and take care.


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Review from Natasha C (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is settled and happy, staff are friendly and very helpful. I cannot find anything bad to say about the home. The activities are also spot on. I can't speak highly enough of all the staff at Hilton House.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your kind words about the care and support your mum receives. We are delighted with how well she is doing at Hilton House. Thank you again and take care.


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Review from K C (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well looked after and I know she is safe, fed and clean. All staff are excellent.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you so much for your kind words about our home. We pride ourselves on delivering the very best care and support and it is lovely to hear how happy you are with everything.


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Review from Sarah Jane P (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff prepared to go out of their way to help or explain anything. They are always checking how the residents are and if they have any extra needs.
They are always up for a laugh and at the same time make sure everyone is safe. Could not find a better care home. The rooms are cleaned, laundry
done daily and residents are showered daily.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for taking the time to review our home. We pride ourselves on delivering exceptional care, so thank you for acknowledging the team, they'll be so happy to hear your feedback. Thanks again.


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Review from D K (Husband of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is inviting and I am always made to feel welcome, I visit everyday.
The staff are caring and always look after the residents. I have no concerns with the home and would recommend to others.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your wonderful review of Hilton House! Our team will be so pleased to read your comments. Thanks again and take care.


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Review from S S (Granddaughter of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad's care was outstanding, he was treated with dignity and respect and really enjoyed the daily activities. When my grandad's needs changed, he went to a nursing care home, we as a family were sad to be leaving Hilton House.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for the lovely review of our home, we are thrilled to hear how happy you are with everything. We pride ourselves on delivering exceptional care and will share your feedback with the team.


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Review from Sharon D (Granddaughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad came to Hilton House following a fall and has not been able to walk again, he also has dementia and parkinsons disease. The care he receives is outstanding, nothing is too much trouble, all the staff are very friendly and helpful. He's very settled and made a few friends whom he enjoys playing
dominos with. Well done to all the staff, you are amazing.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your kind words about the care and support your Grandad receives, we are delighted with how well he has settled into his new home.


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Review from E B (Friend of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend in this home is loving her time there. She enjoys the activities and going out to pub lunches. The staff are really helpful and the manager is helpful and always has time to answer any concerns.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for taking the time to review our home. It is lovely to hear how happy you are with the care and support your friend receives. We look forward to seeing you soon.


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Review from Susan L (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into Hilton House in December 2023 and is still there! He is cared for very well the carers know him well and get him to join in with activities! He loves colouring, playing games and teasing the staff which they find funny! He is now unable to walk so is in a wheelchair he is 91 years old
and has several disabilities but he gets taken out for lunch and depending on the weather gets to go on other trips! Dad doesn’t communicate with others very well unfortunately but the caring staff are always willing to make him comfortable. He’s now in a safe environment and has lovely meals and snacks! And has full care 24/7 I highly recommend Hilton House so if you’re looking for a home for a relative rest assured this is home from home! Relatives are always made very welcome too.

Reply from Jodi Corbishley, General Manager at Hilton House

We pride ourselves on delivering the very best care and support to our residents so it is always lovely to receive feedback acknowledging this. Thank you for your lovely review I will share it with the team.


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Review from Hellen W (Friend of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend was permitted to remain in his room as much as he wanted to.
The carers understood his nature and reluctance to "join in" and seemed to respect that.
He was treated with respect. He did not like being woken up before 7:30am!

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your lovely review. It is lovely to hear how happy you are with our home.


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Review from Carole S (Sister of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in Hilton House for almost 10 years. During his time here, he has been settled and for the most part been very happy. And the staff are very good.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your lovely review. It is lovely to hear how happy you are with our home.


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Review from Jackie G (Relative of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my aunt arrived at this home, I can say that she settled in straight away and is very happy and content. The staff and management team are committed and friendly and nothing is too much trouble. There is always something for the residents to get involved in if they wish as well as frequent
days out including pub lunches. My aunt is well cared for, happy and moving here has made a huge difference to her life.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your lovely review. It is lovely to hear how happy you are with our home.


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Review from Patricia W (Friend of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The person I visit has all her mental faculties but is unable to walk and her eyesight and hearing are poor. As a result, she does not have much stimulation and feels depressed and bored. She can just about make out some of the activities provided but cannot see or hear the television. She sits in a
chair all day long and says that she just wishes for death. She is unable to fully interact with other residents due to her hearing and usually cannot understand them if they try and talk to her, as they have their own 'problems'. The staff are kind and helpful but obviously, they have many other residents to assist. A set of headphones linked to a radio would perhaps help to make her life and others in a similar situation more meaningful.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for sharing your feedback. We pride ourselves on delivering person-centred care and will review your comments.


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Review from Anita W (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My beautiful Mum was accepted for an urgent assessment when my dad was admitted to hospital. All the staff were amazing and happily Mum settled very quickly. After her trial, she was accepted permanently. During this time my dad has been having an assessment elsewhere.
My dream was to get them both
settled, together.
They are now both together and settling within Hilton House - thanks to all the care and support from the staff. Fairytales do come true!

Reply from Teresa Lynskey, Regional Manager at Hilton House

Thank you so much for your kind words, we are delighted to hear how happy you are with the home and how well your parents have settled. It is so important that couples can stay together and we are thrilled this has happened.


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Review from P W (Son of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately, things took a very negative turn when my father’s behaviour was affected as a result of a UTI. Despite remaining compliant and the odd behaviour not recurring following a course of antibiotics, he was served notice on his stay here. The notice was preceded with a phone call telling me
not to be concerned as it was being served to “get the right support from Social Services”.
Forcing a 91 year old man to leave is not what I expected of this care home.

Reply from Stephanie Sheer, General Manager at Hilton House

We are extremely disappointed to hear of your concerns regarding your fathers’ support here at Hilton House.
As an organisation we pride ourselves on delivering exceptional care and support and we are confident that we have acted appropriately in the circumstances.
Our priority is ensuring that the care and support provided to all of our residents is in line with the individual's care plan and our registration with the Care Quality Commission (CQC). Unfortunately there are situations where we feel that we cannot meet a resident’s needs and in their best interests an alternative placement that is more suitable needs to be found.


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Review from Ann J (Sister of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is new to Hilton House, and from the moment she walked through the door, we cannot be any happier with the care she is receiving. The atmosphere and the care staff are second to none, the manager is always on hand. So clean. I would highly recommend it to anyone looking for a home for their
relative. Her daughter is so pleased with her care and knowing she is safe.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you for taking the time to review our home. We are delighted to hear how happy you are with the care and support provided, and I will share your comments with the team.


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Review from Lisa B (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely dad came into your care home for respite to start with and he loved it so much. He thrived in your care from eating regular meals at proper times going on outings and taking part in the activities that were on offer there. He had a hair cut and was looked after so much by your wonderful staff.
My dad was going to stay with yourselves as a permanent resident but unfortunately, he gained his angel wings in August. I was thankful that he enjoyed his 8 weeks of being with you and your wonderful staff who couldn't do enough for him and us as a family thank you and you all work really hard.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you so much for sharing your thoughts on our home. It was an absolute privilege to be able to care for your father and support you all.


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Review from Stephanie T (Daughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Hilton House after the care home she had been in for four years closed down suddenly. The staff were very reassuring and supportive of the move and helped Mum settle. I was very anxious and upset about how Mum will manage a move but the staff always kept me informed as she settled and
the manager came out to give me a hug and talk to me when she could see I was visibly upset and worried.
Mum was only at Hilton House for a few weeks as she sadly passed away, however, during that time the staff were great. During her last few days the staff were very caring they made sure Mum was as comfortable as possible and were very kind to us as a family. They were very flexible for all the family to come and be with Mum and even offered to set a bed up in her room for me to stay in if needed.
Staff are knowledgeable and supportive to both residents and families. If you are looking for a care home for a family member have a look at Hilton House.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you so much for your kind words, we really do appreciate you taking the time to review us at this difficult time for you


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Current Review Score: 9.6 (9.595)

Overview of Review Score

The Review Score of 9.6 (9.595) out of 10 for Hilton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.595 for Hilton House is calculated as follows: ( (130 Excellents x 5) + (62 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 200 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hilton House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Hilton House

What types of Care is Hilton House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hilton House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hilton House have?

There are 47 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hilton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hilton House to the centre of Stoke-on-Trent?

1.9 mile(s) as the crow flies, distance by road may be significantly further.