Hilton House

Hilton Road, Hartshill, Stoke-on-Trent ST4 6QZ
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9.6 44 Reviews
  • Hilton House, Stoke-on-Trent
Hilton House Care Home is a modern, spacious and inviting residential care home in Stoke on Trent. Having recently undergone a huge refurbishment, Hilton House now boasts 51 rooms (including 4 double bedrooms), large, welcoming communal areas, and 1.1 acres of accessible gardens.

At all times, the team at Hilton House care home goes to great lengths to promote the comfort, safety and wellbeing of their residents. From impeccable standards of care to regular engagement with the wider community, person-centred care that respects the rights, choices, dignity, privacy and independence of residents is always at the heart of their work.

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Care Provided by Hilton House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Jones (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (15)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Funding & Fees Guide for Hilton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £980
    • Self-Funded Residential Dementia Care from £980
    • RESPITE Self-Funded Residential Care from £980
    • RESPITE Self-Funded Residential Dementia Care from £980

  • Fees are subject to assessment
  • (these prices are only a guideline, please contact Hilton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to tour the home or visit loved ones


  • Parking

  • Plenty of parking available on site, please press the buzzer for the gates to open.


Hilton House Reviews (44)

Total of 44, showing 41-44
9.6

Hilton House has a Review Score of 9.6 (9.595) out of 10, based on 17 reviews in the last 2 years. Over all time Hilton House has 44 reviews.

Overall Experience

  • 29
  • 13
  • 0
  • 2
  • 0

Date Published

44
7
8
17
27

Review from David S (Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were warm and friendly, nothing was too much trouble. My mum was on respite there and she was always smiling and saying how well she was being looked after, we will definitely be using Hilton House again whether it be for more respite or more of a permanent position for mum.

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Review from P G (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hilton House looked after my mum for 18 months. She thought it was a hotel and she loved the food, especially the fresh salmon. She loved going out for a pub lunch and at Christmas, to the pantomime. Last month, in May, she was taken ill, and with the Coronavirus, we put in place that she would stay
at Hilton House. The care, attention, updates and phone calls letting us know how she was were exceptional. We knew it was 'end of life' and they sent us a video showing us she was asleep and peaceful at the sad time. I would recommend highly the care and attention 100%. The staff were very caring. I couldn't ask for more.

Reply from Jane Mansell, Home Manager at Hilton House

Thank you so very much for your kind words, I appreciate it is a difficult time for you and am really grateful that you have taken the time to do that for us. It was a pleasure to care for your mum. I will ensure your lovely comments are passed on to the team.


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Review from Jayne W (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the service Mum receives and feel confident she is being well cared for at this difficult time. It has been lovely to receive photos, video calls and updates whilst we are unable to visit. The photos of Mum enjoying Mothers Day, VE Day and other planned activities were much appreciated
and it was lovely to see her looking so happy and well-groomed. When enquiring about Mum, the staff can always answer any questions and give a full and thorough handover of how she is. It is a very well managed service and the staff are always warm and welcoming. Prior to the current pandemic restrictions, we were in and out most days and could see some super practice and lovely interactions with Mum and the other residents.

Reply from Jane Mansell, Home Manager at Hilton House

Thank you so much for your lovely comments, we will, of course, continue to send updates often as we appreciate how difficult it is for our relatives and friends not being able to see their loved ones face to face at this time. It is a pleasure to provide care and support for your mother and I will share your lovely review with the whole team as they will really appreciate your kind words.


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Review from Sandra M (Cousin of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is new territory for us as our relative has only been at this home for a couple of weeks, and we are delighted with her care so far. The staff are attentive and friendly. We have witnessed staff taking extra steps to ensure the comfort of residents. Activities provided seem broad and varied and
our relative loves the food. Her room is spacious and airy, even though it is a shared double. The staff are prepared to answer all our questions.

Reply from Jane Mansell, Home Manager at Hilton House

Thank you for taking the time to submit your review of Hilton House, it is a privilege to provide care and support for your relative. It will mean a great deal to our team to read your comments, and I will ensure they are shared with everyone. Thank you for choosing Hilton House.


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Current Review Score: 9.6 (9.595)

Overview of Review Score

The Review Score of 9.6 (9.595) out of 10 for Hilton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.595 for Hilton House is calculated as follows: ( (130 Excellents x 5) + (62 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 200 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hilton House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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