Greenacres

Huddersfield Road, Meltham, Holmfirth HD9 4AG
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9.8 131 Reviews
  • Greenacres, Holmfirth
Greenacres in Holmfirth gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided by Greenacres

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah Tomczynski (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Greenacres

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,478

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Greenacres to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Greenacres are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Greenacres has plenty of onsite parking for visitors.


Greenacres Reviews (131)

Total of 131, showing 21-40
9.8

Greenacres has a Review Score of 9.8 (9.771) out of 10, based on 30 reviews in the last 2 years. Over all time Greenacres has 131 reviews.

Overall Experience

  • 88
  • 39
  • 4
  • 0
  • 0

Date Published

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Review from Hazel D (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum feels safe and well looked after.
As a family, we are happy in the knowledge Mum is cared for well. This is a huge relief for us.

Reply from Charlotte Jackson, Customer Care Administrator at Greenacres

Thank you for taking the time to leave a review, we are pleased we can offer your family the relief and reassurance you need.


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Review from Susan B (Friend of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always received a warm welcome from staff. They are very helpful. My friend likes it here and is looked after well. Greenacres is clean, it doesn't smell. Plenty of activities for residents. The rooms are homely. I have been to the Chatty Cafe with my friend today, the buns were to die for!

Reply from Terri Kidd, PR Executive at Greenacres

Thank you for taking the time to write a review, we are always happy to welcome visitors and we are very glad your friend is happy with us in Greenacres and we look forward to seeing you again at the next Chatty Café!


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Review from Richard M (Brother of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything looks ok so far. My brother has only been here for a week and is on a two-week trial. Very impressed so far compared to others which my father-in-law was in a few years ago.

Reply from Terri Kidd, PR Executive at Greenacres

Thank you for taking the time to write a review, we realise it’s still early days but we hope that we can continue to impress you and that your brother will be very happy with us at Greenacres.


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Review from Carol M (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenacres provides great professional duty of care.
Mum is cared for to the highest standard and I am always kept informed of anything that happens and the staff also support me in the difficult dementia journey we are on.
The staff are caring and patient and treat residents with warmth and compassion.
The
activities are varied and the activities coordinator is always working hard to find new and enjoyable things to do that suit such a variety of residents.
I highly recommend Greenacres as a great home for your family member.

Reply from Terri Kidd, PR Executive at Greenacres

Thank you for taking the time to write such a thorough and lovely review. We know that as a family member it can be difficult to navigate the ‘dementia journey’ and we strive to use our experience to not only care for our residents but support their loved ones every step of the way.


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Review from Charlotte H (Daughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used many homes with other members of our family and not having had a great experience you always worry about finding the right home, but I can't complement this team enough. The home is always clean and tidy, it is homely, when you walk in you nearly always see staff sat with the residents doing
something not just sat watching them. Not once have I had to ask them to get a GP for my mum, they always beat me to it, they are incredibly vigilant, caring and professional. They very quickly got to know mum and provide any support that she needs in a way that she can manage, which can be a challenge due to her dementia.

Reply from Terri Kidd, PR Executive at Greenacres

Thank you for taking the time to write this lovely review. Our person-centred approach is key to helping us get to know our residents which, in turn, helps us to meet their needs quickly and effectively. The team enjoy building bonds with our residents, truly getting to know them and, often, picking up some tips and skills from them!


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Review from B T (Grandson of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was great to see Grandad settled and well cared for in a warm, comfy and clean home. The staff are friendly, professional and helpful. The whole home felt so welcoming and I'm happy he was happy.

Reply from Terri Kidd, PR Executive at Greenacres

What wonderful feedback for our caring team at Greenacres, thank you! We’re also very happy that your grandad was happy in our beautiful home, but we hope he’s just as happy in his new home. Our doors are always open, so please feel welcome to pop in anytime for a cuppa with your grandad.


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Review from Glenn W (Son of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenacres provides a clean, well maintained environment. Staff are helpful, friendly and caring, treating their residents with dignity. Rooms are spacious and set up so that they can be adapted to the needs of the occupier.

Reply from Terri Kidd, PR Executive at Greenacres

Thank you for taking the time to leave this review. We’re glad to hear that you’re happy with the care provided at Greenacres, and we’ll be sure to pass your message on to the team.


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Review from L L (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to live at Greenacres Care Home at the end of April following some changes in her health which had impacted on her independence. From the first visit to look around to the daily visits we have been making to settle Mum in, every member of staff has been warm, kind, caring and considerate. We
feel totally secure knowing that Mum is receiving the very best possible care and all her needs are being met. We know we have made the right choice.

Reply from Terri Kidd, PR Executive at Greenacres

Thank you for taking the time to write a review. It’s really important, as part of our person-centred care, that not only is your mum well looked after but that her loved ones get the support and reassurance they need. We will be sure to pass your kind words on to the whole team at Greenacres!


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Review from C P (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been warm and welcoming. The premises are clean and well cared for. This has obviously been a big change for our family as well as Mum and the staff have shown a deep understanding of our feelings. I cannot fault the care being offered.

Reply from Terri Kidd, PR Executive at Greenacres

Thank you for taking the time to write a review, we know that when a loved one moves into care it can be a worrying and stressful time, we are glad that we could ease some of that stress and hope that you are reassured that your mum is in great hands.


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Review from Mark M (Son of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Greenacres since February 2022 and has been looked after brilliantly. The decision was very difficult for us to move her in the care home but the result has been unbelievable. From the moment we took her in she has become calm, never has she mentioned going home, always looks fresh and
dressed nice. She has a good appetite and told she eats all meals. The care she is given is lovely. The staff who work at Greenacres are so helpful, friendly and always notify us if needed. If sometimes we cannot visit thru work difficulties we can ring to check on Mum and they always let us know how she is doing, which is very reassuring. Knowing Mum is being looked after 24/7 is the best feeling. Thank you to all staff.

Reply from Terri Kidd, PR Executive at Greenacres

Thank you for leaving such a positive review. We pride ourselves on our person-centred care and the relationships we build with our residents and their loved ones. It’s so wonderful to hear that your mum is happy living with us and that our caring team is able to give you and your family peace of mind knowing that your mum will always be given the excellent care she deserves. It goes without saying that you and your family are welcome anytime at Greenacres – we always have the kettle on!


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Review from Philip M (Husband of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming. Lovely surroundings.

Reply from Terri Kidd, PR Executive at Greenacres

Thank you for taking the time to write this great review.


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Review from S R (Friend of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenacres has the feel of a hotel and is very welcoming. My friend settled in surprisingly quickly and is enjoying life, with just the right care and support. Meal times are always looked forward to!

Reply from Terri Kidd, PR Executive at Greenacres

We always hope that our home strikes the right balance between homely and luxury and it sounds like we have achieved that here! Thank you for taking the time to let us know.


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Review from Janet M (Daughter-in-law of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good on the eye on arrival and all the way to her room. The staff are friendly and nothing is too much trouble. Thank you.

Reply from Terri Kidd, PR Executive at Greenacres

We are pleased to hear that Greenacres has left such a great first impression, thank you for your review.


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Review from I J (Son of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall impression is one of a positive, caring environment in which residents are treated with kindness and respect. The home is generally well presented with a rolling programme of decoration but the rooms are a little 'tired' with carpets that need cleaning/replacing. Food appears to be good and
appropriate. It is always possible to be critical of staff attentiveness, particularly where there is quite high staff turnover. Greenacres Care Home is no exception where continuous staff training is essential to provide tailored care for each resident - this doesn't always happen.

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Review from Robert M (Brother of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was my first visit to Greenacres, so I cannot comment on all areas. Everyone seemed very pleasant and treated my sister well. Whilst she would prefer to be living in her own home, she is (perhaps!) starting to accept her new surrounding. Her room seemed to be of a reasonable size, with decent
ensuite facilities. The bed looked comfy. All in all, I was quite impressed.

Reply from Charlotte Jackson, Customer Care Administrator at Greenacres

Thank you for sending your review, it’s lovely to hear that your sister is starting to settle - we can assure you the whole team will do all they can to support her in her transition.


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Review from R M (Daughter-in-law of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited Greenacres for the first time in January 2023. I have been very impressed by the care and support from the staff towards myself and the resident/service user. It has made the transition into Greenacres a less daunting experience for all of us.

Reply from Charlotte Jackson, Customer Care Administrator at Greenacres

Thank you for taking the time to write a review. We know it can be a daunting experience moving and we aim to make that transition as smooth as possible, from first enquiry to admission and beyond. It’s lovely to hear that you have been impressed with your experience and we will pass your praise on to the team.


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Review from Claire L (Daughter of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked into Greenacres we felt so welcome, the place is beautifully clean and there were flowers on the desk, Mum's room has a door to the garden and the staff explained that we could move the bed or bring our own furniture, whichever suited Mum best. All the staff are friendly, the
food is amazing and the lady who organises the activities has gone out of her way to accommodate Mum's hobbies. I couldn't be happier with the service.

Reply from Charlotte Jackson, Customer Care Administrator at Greenacres

Thank you for your lovely review, it’s wonderful to hear that the home is exceeding your expectations and your mum has been able to settle well. It’s important to us that our residents feel at home from the moment they join us and we will do whatever we can to support that. And thank you for the shout-out to our lifestyle manager who does such an amazing job!


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Review from Lorna C (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Greenacres Care Home are simply fantastic! My ninety-three year old mother moved into their dementia wing in November 2022. Unfortunately, her stay turned out to be shorter than anticipated as she passed away just after New Year. The care, dedication, kindness and patience shown to her
throughout her time there was wonderful. They were always welcoming to me on my regular visits and their communication on any issues or concerns they had about her was excellent. During Mum's final few days and hours, the respect and dignity shown to her and the care and kindness shown to me in the long hours I spent with her were second to none. And someone was always on hand with tea and biscuits and well as offering toast and sandwiches! I can absolutely recommend them. A huge thank you to everyone there.

Reply from Charlotte Jackson, Customer Care Administrator at Greenacres

Thank you for writing this lovely review for our team at Greenacres - during such a difficult time for you and your family – please accept our deepest sympathies to you all. We’re so sorry for your loss, but we’re glad you feel your mum was well cared for and respected during her time with us.
We are proud of the care and compassion that our staff show to our residents and their families and we can only thank you for acknowledging this here. Please remember you will always be a part of the Greenacres family and you will always be welcome to pop in for a cup of tea and a reminisce about your mum – she will be sadly missed.


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Review from S N (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has received excellent care during his stay. The staff are caring, professional and supportive of my dad and all the relatives who visit him. They really try to treat him as an individual and meet his needs.

Reply from Terri Kidd, PR Executive at Greenacres

Thank you for your review, we are really pleased to hear that your dad is getting all the care and support he could need.


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Review from T T (Son of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Room door to the garden was not closed one night and blew open.
Overall, very good.

Reply from Terri Kidd, PR Executive at Greenacres

Thank you for your review. We really appreciate you leaving this feedback for the team at Greenacres. Please be assured that we take all feedback seriously and will look into these concerns about the door to the garden. If you wish to speak to someone about your experience, please contact the home manager at Greenacres, who would be happy to arrange a meeting with you. Alternatively, you can contact our customer care team on 0113 465 4000.


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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Greenacres is calculated as follows: ( (279 Excellents x 5) + (70 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 354 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenacres is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Sarah

Sarah Tomczynski

Job Title: Registered Home Manager

Joined: 2012

“I love working at Greenacres, we are all like a big family with our residents at the centre of everything we do”


Sarah has worked in care for over 18 years and has been at Greenacres for eight and has recently been promoted to Registered Home Manager. Sarah ensures that she is available to help lead the staff team to provide aspirational lifestyle choices for every single one of our residents. Sarah is on hand to answer any queries from our resident’s family and friends and will ensure that anyone coming to live with us can move in with as little disruption as possible. She constantly promotes independence for our residents and works with the Lifestyle Manager to provide regular exciting activities both within the home and on external trips.


Sarah has a certificate in Health and Social Care Management from Leeds Metropolitan University and has recently completed her NVQ Level 5 in Management of Adult and Children’s Services. Sarah is extremely passionate about her role and finds that Greenacres is a huge part of her life – why not pop in and say hello to the Greenacres family next time you are passing?


Maria

Maria King

Job Title: Front of House Manager

Joined: 2022

Maria is Front of House Manager at Greenacres.


Verity

Verity Taylor

Job Title: Regional Director

Joined: 2019

Verity Taylor is now the Regional Director of the West Yorkshire Region.