Greenacres

Huddersfield Road, Meltham, Holmfirth HD9 4AG
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9.8 131 Reviews
  • Greenacres, Holmfirth
Greenacres in Holmfirth gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided by Greenacres

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah Tomczynski (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Greenacres

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,478

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Greenacres to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Greenacres are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Greenacres has plenty of onsite parking for visitors.


Greenacres Reviews (131)

Total of 131, showing 81-100
9.8

Greenacres has a Review Score of 9.8 (9.771) out of 10, based on 30 reviews in the last 2 years. Over all time Greenacres has 131 reviews.

Overall Experience

  • 88
  • 39
  • 4
  • 0
  • 0

Date Published

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Review from Gayle O (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff team, really helpful. All very kind, caring and compassionate towards my mum. I know I can go to any of them if I have a problem. The home is welcoming and friendly. I loved the home as soon as I walked in.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you so much for your kind review of Greenacres and the lovely way you have described our home. We pride ourselves on treating each resident with care and compassion at all times and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from P H (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I place my Mum into Greenacres for respite care for 2 weeks while my husband and I went on holiday. We did this with a view to a permanent stay. Mum was looked after very well, apart from a slight problem with not changing her underwear. But she continually asked to go home. After a further weeks trial,
we decided it was too soon for her to go into permanent care. When, and if, she deteriorates to the point when she can't stay in her own home we would be happy to place her in Greenacres full time.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you for taking the time to review our home. We understand that any move is a big step and we do all that we can to support residents and their families during this time. We are pleased to hear that you will consider Greenacres in the future and we would be happy to welcome you and mum back for events or for a cuppa in the meantime.


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Review from J A (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff do a very good job, kitchen, laundry, care, cleaning and office staff. Palliative care is very good and the staff are loving and compassionate to residents and family.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you so much for your lovely review about our home and the Greenacres team. The staff team will be delighted to hear your kind words which I shall be sure to pass along.


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Review from Elaine O (Sister of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has a good standard of care. The staff are wonderful with all the residents. Lots of entertainment for the residents. The home has a good standard of hygiene and care and a good standard of staff.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you so much for your lovely review about our home and the Greenacres team. We are so pleased to hear that your sister is enjoying the daily activities and entertainment. The staff team will be delighted to hear your kind words which I shall be sure to pass along.


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Review from Lisa T (Granddaughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad has been well cared for. I was worried at the beginning of his stay when he as falling (never done so at home). I feel his pull up pants should be changed more often during the day. The night shift changed him on every 2-hour check, I feel he is left sometimes a whole morning or afternoon
unchanged. On the whole, the staff are amazing and attentive, caring and respectful the treat my mum and me the same.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you for taking the time to review our home. All feedback is important to us and we will ensure that our Home Manager looks into the points you have raised and shares them with the team to help us to continually improve. We pride ourselves on treating each resident with respect and dignity at all times and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Review from Sarah G (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Greenacres for the last four years and in this time I have seen great improvement in the management of the home itself and the management of the staff. Much more consistency in staffing allowing the staff to become more familiar to the residents - very necessary to the
dementia sufferers. All staff good with my mother some excellent going above and beyond their duty.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you so much for your review of Greenacres. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. We are very proud of our staff team, many of whom have been with us since our home opened and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.


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Review from Tim T (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am comfortable with Greenacres as a place for my mum to live and believe it compares favourably with other homes in the area. Staff are competent and approachable, cleanliness and the general atmosphere of the place is good.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you for taking the time to review our home. I shall ensure that your kind comments are passed on to the whole staff team.


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Review from Joanne C (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant!
Mum's quality of life has gone up no end since arriving at Greenacres. She feels safe and happy here, which is a huge relief, both for her and the family.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you so much for your review of Greenacres. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. It is comforting to hear that you have peace of mind that she is safe and well cared for and I will be sure to pass your comments on to the whole staff team.


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Review from Terry C (Son-in-law of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident for around 12 months, she has settled in well, although she is not a socialising person, she prefers to be alone and stays in her room most of the time. The only thing that I find is that there appears to be a shortage of staff lots of times on my visits, otherwise
all is OK.

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Review from Christine I (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care received by my father.

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Review from Steven R (Friend of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am very disappointed with the management of Greenacres so couldn't recommend it to anyone. I feel we have been badly let down.

Reply from Kristyna Hunt, Communications Executive at Greenacres

At Greenacres we constantly strive to meet and exceed the high standards we set ourselves so we are sorry that you feel let down. If you would like to discuss this further, please contact our home directly or you can speak to our Head Office on 0113 385 3800.


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Review from Andrew L (Son-in-law of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenacres provided the most outstanding, loving care for my mother-in-law in the nine days before she sadly died. The staff were always there when they were needed and were always looking to see if they could help. The care was second to none.

Reply from Kristyna Hunt, Communications Executive at Greenacres

Thank you so much for reviewing our home at what must be a very difficult time for you and your family. It is pleasing to hear that our staff team provided you all with support and care throughout your mothers-in-law's stay. Feedback is extremely important to us and we will make sure that your comments are passed on to the whole team.


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Review from C P (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was at Greenacres for approximately 10 months until, sadly, she passed away January 2018. The care staff were outstanding, they couldn't do enough for my Mum whilst she was living there and up to the last few days of her life. Absolutely brilliant. We then got a place for our Step-father in February
2018. We wouldn't think of putting him in any other residential home. Good food, great staff and exceptionally helpful.

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Review from Amanda P (Goddaughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really grateful for the care provided. All staff are friendly, caring and attentive. As we liver over 200 miles away this is really reassuring.

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Review from Anthony S (Brother-in-law of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the front of house staff very friendly.
Rooms are lovely.
Everybody tries hard with my brother in law who is quite awkward.

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Review from Chris T (Nephew of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been well cared for during his 2-year stay at Greenacres and would certainly recommend the home to my family looking for residential or respite.


Unfortunately, he passed away in March with dignity with the wonderful care from all staff. Thank you.


If I had to mention a slight negative,

It would be more regular activities for residents but understand that staff are always busy.

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Review from J H G (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming place. All residents cared for with utmost respect by caring staff. Food all cooked on premises and appetising. As I write we are being entertained by a very good singer for the homes open day that's open to everyone. I recommend this home from home to anyone.

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Review from Richard H (Son of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring. There is always a happy atmosphere. Residents are seen to be very happy.

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Review from Katie T (Niece of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was here for two years and in that time we found the standard of accommodation, food, etc excellent but above all the standard of care and attention to the resident's needs was very, very good.
My uncle passed away in February this year but myself and family still visit frequently to see other
residents who we got to know and nurses too.
Very pleasant atmosphere to be in. The regular activities and parties we attended, together with sing songs and choir visits etc, were particularly nice occasions too.

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Review from T E (Son of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after and the staff genuinely care about her.
Greenacres is head and shoulders above a lot of the local homes.

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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Greenacres is calculated as follows: ( (279 Excellents x 5) + (70 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 354 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenacres is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

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Meet the Team (3)

Sarah

Sarah Tomczynski

Job Title: Registered Home Manager

Joined: 2012

“I love working at Greenacres, we are all like a big family with our residents at the centre of everything we do”


Sarah has worked in care for over 18 years and has been at Greenacres for eight and has recently been promoted to Registered Home Manager. Sarah ensures that she is available to help lead the staff team to provide aspirational lifestyle choices for every single one of our residents. Sarah is on hand to answer any queries from our resident’s family and friends and will ensure that anyone coming to live with us can move in with as little disruption as possible. She constantly promotes independence for our residents and works with the Lifestyle Manager to provide regular exciting activities both within the home and on external trips.


Sarah has a certificate in Health and Social Care Management from Leeds Metropolitan University and has recently completed her NVQ Level 5 in Management of Adult and Children’s Services. Sarah is extremely passionate about her role and finds that Greenacres is a huge part of her life – why not pop in and say hello to the Greenacres family next time you are passing?


Maria

Maria King

Job Title: Front of House Manager

Joined: 2022

Maria is Front of House Manager at Greenacres.


Verity

Verity Taylor

Job Title: Regional Director

Joined: 2019

Verity Taylor is now the Regional Director of the West Yorkshire Region.