Greenacres

Huddersfield Road, Meltham, Holmfirth HD9 4AG
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9.8 131 Reviews
  • Greenacres, Holmfirth
Greenacres in Holmfirth gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided by Greenacres

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah Tomczynski (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Greenacres

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,478

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Greenacres to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Greenacres are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Greenacres has plenty of onsite parking for visitors.


Greenacres Reviews (131)

Total of 131, showing 121-131
9.8

Greenacres has a Review Score of 9.8 (9.771) out of 10, based on 30 reviews in the last 2 years. Over all time Greenacres has 131 reviews.

Overall Experience

  • 88
  • 39
  • 4
  • 0
  • 0

Date Published

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101

Review from Linda T (Daughter of Resident) published on 16 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Greenacres for 5 years and has always been very happy there. The staff are very caring and do all they can to make my mother comfortable. The extended family are always made welcome.

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Review from M B (Wife of Resident) published on 18 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in care at Greenacres since 2011. The food is very good and care he gets is very good when he lets them. Only thing I will say as a negative is not enough staff, they seem to have a lot leave and then new ones come and go. For the residents this is not good. If this can be addressed
it would be better as then the residents would have more one to one care.

Reply from Helen Chermside, Customer Service Executive at Greenacres

Thank you for taking the time to review Greenacres. We are pleased to learn that you are happy with the care your husband receives and you think the food is very good. We appreciate it can be unsettling for residents when staff change happens and we always seek to recruit quality staff as quickly as possible, when these vacancies arise. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Pauline T (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I are very pleased with the care my mother receives. The carers are very considerate and encouraging, always cheerful and keep us well informed. Although there are a lot of resources for activities no one seems to have the time to encourage the residents to participate. My mother complains
that she doesn't know what activities there are and is unable to comprehend the very complicated spreadsheet outlining the weekly activities. A daily board which the residents could easily see would be a bonus. My 'excellent' score for staff refers to the carers. Sometimes the front of house staff can be unwelcoming and offhand.

Reply from Helen Chermside, Customer Service Executive at Greenacres

Thank you for taking the time to review Greenacres. Ideal Carehomes appreciates all feedback about our homes and following your review, we have contacted our Home Manager who will communicate directly regarding your concerns. Ideal Carehomes has recently employed three Regional Activities Executives who are tasked with assisting our homes to organise a varied range of activities including trips out for residents. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Linda F (Daughter of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Greenacres for two years in a residential unit and then onto a E.M.I residential unit. All members of staff have given patience, understand and concern, showing always their full commitment towards the care, safety, comfort and well being my mother. The meals are excellent and
she has the freedom of choice to eat with other residents in the dining area or else on her own in her room. Greenacres is light and spacious, clean and well maintained. I have never felt any anxiety for my mothers welfare in the home, I trust the care there completely. Any problems have always been readily respected and dealt with.

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Review from Margaret C (Sister of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff good at telling me how my sister has been and if she needs anything and what she has been up to. I am a bit concerned that when I visit she is sometimes wearing clothes that don't belong to her.

Reply from Helen Chermside, Customer Service Executive at Greenacres

Thank you for taking the time to review Greenacres. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Carehome Manager to inform her of the point you have raised. The team at Greenacres will contact you directly to discuss this further. Alternatively please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Michael R (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum is well looked after and cared for. The staff keep me and the family well informed of any problems either by telling us when we visit or by telephone. The new manager never seems available when we would like to see her and the receptionist seems to fob us off and says I can help you with any problems.
The staff in general, do an excellent job, but being refused to see the manager, I do not like. We were always able to see the previous manager.

Reply from Helen Chermside, Customer Service Executive at Greenacres

Thank you for taking the time to review Greenacres. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Carehome Manager to discuss the points you have raised. We understand the team at Greenacres have contacted you directly, and will discuss your concerns with you, to ensure they are resolved to your satisfaction. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from Joan P (Daughter of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As mums behaviour has become more challenging, her care has stepped up to cope with it. All relevant outside agencies have been contacted and recommendations put in place. Staff could not have been more caring and kept me informed. Mum responds best to known staff.

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Review from S F (Daughter of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I are very happy with the care our mum gets at Greenacres, she has now been there for five and a half years suffering with dementia. All the staff are really friendly and we class them as friends as well as carers. Mum hasn't much quality of life but the staff try their best to keep her
cheerful and seem to love her. The food is always good and there are always plenty of drinks available. Mum is always clean and her dignity kept as much as possible. We have no hesitation in recommending this home to people who have parents in the same position

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Review from Dorothy (Wife of Resident) published on 1 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After considerable research of care homes in the area we chose Greenacres for my husband who suffered from dementia. This was undoubtedly the best decision we could have made. The staff showed him such care, kindness, and affection. He was treated with total dignity and visiting relatives now count
the staff there as friends. We would highly recommend Greenacres to anyone in a similar situation.

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Review from Julie W (Daughter-in-law of Resident) published on 18 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, very helpful, during very difficult family situations. The staff and care home were there to help us when times felt that nobody else cared. Could not have done without the support care and friendliness of a fantastic team.

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Review from Ian J (Son of Resident) published on 28 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a rapid deterioration in my elderly fathers condition we were fortunate to obtain a residency for him at Greenacres.


The communal facilities and his room were modern, well decorated and to a satisfactory standard but the most important factor was the care and respect shown by the staff

who showed a genuine interest in my father.

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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Greenacres is calculated as follows: ( (279 Excellents x 5) + (70 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 354 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenacres is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Sarah

Sarah Tomczynski

Job Title: Registered Home Manager

Joined: 2012

“I love working at Greenacres, we are all like a big family with our residents at the centre of everything we do”


Sarah has worked in care for over 18 years and has been at Greenacres for eight and has recently been promoted to Registered Home Manager. Sarah ensures that she is available to help lead the staff team to provide aspirational lifestyle choices for every single one of our residents. Sarah is on hand to answer any queries from our resident’s family and friends and will ensure that anyone coming to live with us can move in with as little disruption as possible. She constantly promotes independence for our residents and works with the Lifestyle Manager to provide regular exciting activities both within the home and on external trips.


Sarah has a certificate in Health and Social Care Management from Leeds Metropolitan University and has recently completed her NVQ Level 5 in Management of Adult and Children’s Services. Sarah is extremely passionate about her role and finds that Greenacres is a huge part of her life – why not pop in and say hello to the Greenacres family next time you are passing?


Maria

Maria King

Job Title: Front of House Manager

Joined: 2022

Maria is Front of House Manager at Greenacres.


Verity

Verity Taylor

Job Title: Regional Director

Joined: 2019

Verity Taylor is now the Regional Director of the West Yorkshire Region.