Addington Heights

1 Milne Park West, New Addington, Croydon CR0 0DN
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9.3 19 Reviews
  • Addington Heights, Croydon
Addington Heights, in the quiet borough of New Addington, near Croydon, is a modern care home providing high-quality, personalised residential and nursing care, as well as dementia care, on a short-term and permanent basis.

The warm and inviting home has been designed with stylish furnishings and tasteful decoration to be a relaxing home-from-home. As well as lounges, activity rooms and a hairdressing salon, the home has secure gardens with flower beds, a fish pond and lawns.

The hard-working team works closely with the local authority and health trusts and is always pleased to offer professional advice to residents and their loved ones. Their aim is to enable each person to enjoy as much independence as possible.

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Care Provided by Addington Heights

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ashura Mwilima (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Addington Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Addington Heights Reviews (19)

9.3

Addington Heights has a Review Score of 9.3 (9.314) out of 10, based on 7 reviews in the last 2 years. Over all time Addington Heights has 19 reviews.

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Review from Subhashinie W (Niece of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy about the overall care home service received by my aunt. The staff are very caring and kind to her. Also, the manager is available to listen to any queries about the resident. Very kind person.

Reply from Fiona Madder, Reviews Team at Addington Heights

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from H S (Son of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally happy with the service.
Rooms are clean.
The staff are friendly and helpful.
The staff manages Mum's complicated health condition well.
The staff keeps me up to date with Mum's hospital appointments.
The team are able to attend to Mum's needs.

Reply from Fiona Madder, Reviews Team at Addington Heights

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Tony A (Son of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful accommodation and staff are second to none, sometimes not easy to enter premises but understand the reasons. The food is 5 star and the premises are so clean and the care is top drawer, much better care than Mum was getting and the people who live there are very nice as well.

Reply from Fiona Madder, Reviews Team at Addington Heights

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Caroline R (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for 3 years. I can not fault the care my mum is given.
The staff are amazing, dedicated and compassionate.
We are so very grateful for the care our mum receives.
Thank you all so much for everything.

Reply from Fiona Madder, Reviews Team at Addington Heights

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Hadija J (Friend of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you to Addington Heights staff, for their hard work and outstanding care they provided to their service users. I visited my friend's mother and I was amazed by the care they provided to her, she was very happy and never stopped praising the staff. I will not hesitate to recommend
anyone who would like to bring their loved one to this home.

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Review from Kim W (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are truly grateful for the friendship and care given by the carers during the last stages of our father's life life. I always felt he was looked after very well and was in a safe place. Sadly he had severe dementia and had mobility issues so it must have been challenging for the staff
but they always showed patience and kindness to him and treated him as a friend.
Love and respect to you all.

Reply from Reviews Team, Reviews Team at Addington Heights

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Wendy P (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of the staff and their caring work is excellent. Perhaps a few more staff would help at busy times. The friendly ‘open’ approach of all staff is heartening and makes both residents and relatives feel comforted and relaxed. Special needs for mum’s food and drink are well catered for

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Review from Gemma B (Granddaughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is not enough I can say about this care home that can truly reflect how amazing it is! My Nan is the happiest I have seen her in a long time and that is due to the absolutely incredible staff that care for her. The staff are not only professional but also make everyone, including visitors, feel
welcomed with their outgoing and caring nature. You will never truly know how much it means to me and my family, that we have been able to see my Nan so happy and settled and this all down to you guys! Thank you from the bottom of my heart.

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Review from Craig (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Addington Heights for the past 3 years. The staff at the home do a first-class caring job looking after Elderly Dementia residents. The staff work extremely hard delivering a positive and professional service. One member of staff, in particular, is in constant contact
with me arranging visits and updating me re my Mother's care. She has been a godsend throughout the Pandemic. I would have no hesitation at all recommending both the Home and its caring staff to anyone requiring Dementia care. I can't thank them enough for the way they have looked after not only my Mother but also my family during a very difficult time.

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Review from Sue J (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was referred to Addington Heights after a stay in hospital last May. Everyone has been really helpful and friendly. They allowed me to go in to see her on her first day to settle her in. Since then myself and my sister have been able to see mum in the garden and once in the visitors' room when it
got too cold to visit outside. Mum has settled in very well and is happy to to be left when we go.

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Review from Denise J (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum got poorly the back end of 2019 I knew she would never be able to live independently again and the only option was for her to go into care, this was very daunting for the family. Mum has lived in New Addington for the last 60+ years and as I still do I thought I’d like her to still be near
me and the family. I decided to look at Addington Heights Care Home and this is where she has lived since. What can I say about the home? Well, the staff are absolutely amazing, nothing is ever too much for them. During lockdown when I’ve not been able to visit mum very often we have been kept updated with videos and pictures of mum through the app and if mum gets agitated myself or my brother are contacted so we can talk to her and calm her down. Mum has thrived living in the home, putting on weight and is always happy and smiling when we have zoom meetings. I would like to thank all the staff for all they’ve done for mum and for them always being cheerful and welcoming.

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Review from Diane L (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the management and staff have been extremely helpful during these hard times. The home has been vigilant to ensure that my mum and all residents are covid free, which we are all very appreciative of. This is an excellent care home. I would 100% recommend anyone looking for accommodation and care
to come here. They really do their utmost to help and keep everyone safe. Well done to all at Addington Heights!

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Review from Terry H (Son of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never written a review before but I feel it is import to write this one. I would like to thank all Addington Heights staff for an outstanding job that they do day in and day out. They have changed my mum's life. They have turned my negative thoughts on care homes to positive ones. My family and
I could not be happier with the care and support that not only my mum receives, but that we receive as well. I can not remember my mum being so happy. She is being so well looked after. Her room is spotless as is everything else in the building. She loves the food and is even putting weight on. She gets the best care you could ask for. The staff are so friendly polite and professional. I am amazed at how happy the residents and staff are. My mum feels very safe and is in the best hands. Keep it up guys you're amazing. She loves her own room and you have made it home from home for her. Thanks to all the managers, staff, cleaners and catering staff.

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Review from Nasser E (Son of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely well cared for and the Addington Heights staff, across the board are outstanding. The Covid pandemic has tested everyone, but throughout, to date, I have been informed on how my Mum is coping, her welfare, her mindset and overall well being. A shout out especially to the ground
floor nurse in charge and the nurse in charge of arranging visits/Zoom. Very good communications from the administrative staff, especially the manager. Highly recommended in my opinion.

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Review from Ann S (Niece of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two Aunts in this care home. The care and attention they receive is excellent. Management and carers are professional and kind and my Aunts are treated with the utmost consideration and respect. If they want to, my Aunts can join in with the various activities and are encouraged in many ways.
Communication between myself and the home is excellent. I am extremely happy with the running of this home and both Aunts' care.

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Review from Ian B (Son of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was treated with respect, aided and assisted when required and given an excellent quality of life by all of the staff, within a safe and warm environment during her time at Addington Heights.

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Review from J B (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for here. Any concerns that our family raises are listened to and acted on. The night staff are not as consistent or professional as the day staff which is a shame as it reflects on the scores below.
Apart from that, we are very pleased.

Reply from Samantha Debenham, Personal Assistant at Addington Heights

Thank you very much for your lovely review of Addington Heights – we were very happy to read your comments and see your good and excellent scores for the home. In regards the team during the night, the home manager is looking into the issue and speaking with them to make sure that the high levels of care we provide at the home are in place 24 hours a day, seven days a week. Please do let us know if you have any questions or suggestions now or in the future and we will be happy to help and thank you again for taking the time to feedback about the home.


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Review from F G (Resident) assisted by family/friend published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All aspects overall are good and loving with good care.

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Review from Tina D (Daughter of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother is getting at Addington Heights. The staff are very good with my mum and you can see they all like with her. The activities staff are fantastic with her.
Many thanks for looking after my mum so well.

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Current Review Score: 9.3 (9.314)

Overview of Review Score

The Review Score of 9.3 (9.314) out of 10 for Addington Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Addington Heights is calculated as follows: ( (74 Excellents x 5) + (7 Goods x 4) ) ÷ 81 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.4 Points relating to the number of positive Reviews for Addington Heights is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 7 Positive Reviews ÷ 10 = 0.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Ashura

Ashura Mwilima

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.


Frequently Asked Questions about Addington Heights

What types of Care is Addington Heights registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Addington Heights provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Addington Heights have?

There are 50 Single Rooms.

What are the Facilities & Services at Addington Heights?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Addington Heights to the centre of Croydon?

4.6 mile(s) as the crow flies, distance by road may be significantly further.