Langley Oaks

2 Langley Oaks Avenue, Selsdon, South Croydon CR2 8DH
Submit a Review
9.0 26 Reviews
  • Langley Oaks, South Croydon
Langley Oaks is a modern, welcoming care home in Croydon close to attractive parks and woodland. The skilled team offers a high standard of residential and dementia care, with respite and permanent options available.

Throughout the home are a number of dining rooms and lounges, as well as a hair and beauty salon. Residents' bedrooms are spacious and fully furnished, with en-suite facilities. The home also has large, wheelchair-accessible gardens, which include quiet seating areas, a large, natural eco-pond and many mature trees and nesting boxes for birds.

The activities team ensures there is something to look forward to every day, from arts and crafts sessions to coffee afternoons and gentle exercise, or even visits from professional entertainers or therapy animals.

Show Langley Oaks on the Map

Care Provided by Langley Oaks

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Josette Leon (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Langley Oaks

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Langley Oaks Reviews (26)

Total of 26, showing 1-20
9.0

Langley Oaks has a Review Score of 9.0 (8.987) out of 10, based on 5 reviews in the last 2 years. Over all time Langley Oaks has 26 reviews.

Overall Experience

  • 18
  • 7
  • 1
  • 0
  • 0

Date Published

26
1
1
5
21

Review from Ray P (Son of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been at the home a year. Mum originally wanted to say in her own home with Alzheimer's and vascular dementia. I was able to look after her and allow her the freedom she enjoys. Then out of the blue I was diagnosed with cancer and no longer in a safe condition to keep mum safe in her own
home.
Mum has enjoyed being in Langley oaks and has wanted to remain there. It's become a home from home and with so much to keep her occupied during her time there and trips out has been really supportive for her. In the times I have visited her, mum has been laughing, interested in her surroundings, taking part in activities, chatting and loving her cup of tea. The staff have been approachable, friendly, helpful and professional.
It has made me feel that I have been able to focus on my recovery a lot easier without worrying and concerned and that mum even with her diagnosis can live life and have a quality of life she deserves.
Well done to everyone there for making this happen, Thank you.

Reply from Fiona Madder, Reviews Team at Langley Oaks

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katy H (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a wonderful care home. Staff are superb and the surroundings are kept clean and bright and decorated for special days. Whenever I visit Dad always has a glass of juice or a cup of tea and a biscuit on the table. Residents have activities set up for them and taken care of as you would your own family.
Safety is excellent and my mind is at rest knowing he is taken care of and safe. Management is always on hand and so kind and helpful. Can’t fault this home feel very lucky to have a space there for Dad.

Reply from Reviews Team, Reviews Team at Langley Oaks

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frederick B (Son of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only here for a short while, I cannot praise Langley Oaks team highly enough.
They have been so kind and caring especially as my mother is blind and her numerous ailments make her very challenging to care for.
An excellent care home.

Reply from Fiona Madder, Reviews Team at Langley Oaks

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim T (Daughter of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather has been at Langley Oaks for two years now. He is well cared for by the caring staff. I am contacted about any issues or concerns, appointments, etc. His room is always clean and tidy. He is well-fed, and his medication is controlled, both of which, were major issues before moving to Langley.
On a negative side, it would be nice to see the grand floor rooms that open up onto the secure garden used more in the summer months, I would like to see the residents make use of the outdoor space. I also feel there could be a few more activities organised to stimulate residents, although I guess that's down to funding. Also, for visitors getting in and out of the building (at weekends) can be an issue.
I understand the new manager is making changes, and I hope this feedback will be helpful.

Reply from Samantha Debenham, Reviews Team at Langley Oaks

Thank you for taking the time to share your feedback and for your kind comments about the care provided for your stepfather. We are currently revisiting how we engage residents with activities and the community whilst encouraging a whole-home approach to help support this. We will be working with families to understand their expectations and recommendations, as well as inviting families to access the app so they can see their loved one’s involvement in activities happening in the home. We are also looking into how we can improve and speed up access for visitors whilst emphasizing to the team the importance of being prompt in letting visitors in and out of the building in a timely manner. We hope this helps, but we welcome you to get in touch directly should you want to discuss your concerns further.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane G (Daughter of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of Langley Oaks since 2019 and I have only the highest praise for all the staff. They really have worked miracles with their professional care and empathy. He's happier and more youthful than ever. It's a testament to the kindness of staff, and the time they take to interact
and encourage my dad to take part in events. He often says it's like staying in a hotel. The staff are great at communicating and keeping residents' families involved. There's always a smile and so much warmth at Langley Oaks that I can rest easy my dad is in the best of hands. The highest accolade I can give it's the sort of place you don't want to leave when you visit. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Betsy C (Daughter of Resident) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and team leaders are an absolute credit to Langley Oaks. Any concerns were always dealt with robustly, the food was great, the rooms are lovely and clean and the entertainment is fantastic! The activities team go above and beyond to keep the residents engaged and stimulated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D A (Daughter of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I were very pleased with my mum's care at Langley Oaks. She only lasted as long as she did because of the staff. Very well-run home with very friendly and helpful staff. I was not worried at all when we could not see mum during the covid times as I know they would have done anything they
could to still look after our mum. I do recommend this home. They do the very best for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K D (Niece of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently due to unforeseen circumstances I had a family member be moved there and I must say the staff have been so kind, thoughtful in making my family member supported and settled. When I visited they were all so friendly and positive and were willing to help at all times. I seen how they interacted
with the residents and it gave me validation that my family member is safe and well take care off. Thank you to all the team there you are doing an extremely amazing job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Wife of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was done to help my husband under difficult circumstances.
All staff are very and and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sanda L (Daughter of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Langley Oaks are amazing. Each member of staff treat the resident as if they are one of their own family. Those that provide the entertainment for the residents work tirelessly to ensure there is something going on to stimulate the residents, from silent discos to pantomimes at Christmas
and so much more. Whenever I visited Mum she was happy and content and dressed in clean clothes. Before my experience of Langly Oaks, I had such a negative preconceived idea of a care home. Langley Oaks changed that view totally and was 100% the right place for Mum to be at that time in her life. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H M (Daughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent just over 4 years in Langley Oak and always received outstanding care from the super team. They never failed to treat her with the utmost respect and sometimes, even love.
I believe her life was enhanced while there and she was happier than when living alone. She and the family became
very attached to the carers and I'm confident that could not have been in a better place

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sonia D (Daughter of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's first stay was for one week. During her stay, I noticed that she was happy. Her mood was stable. On collecting Mum one week later I saw she was looking healthy, well cared for in every aspect. The staff truly have a heart for caring and this was reflected in how well our Mum looked. On her arrival,
Mum fitted right in and felt at home at Langley Oaks. The rooms, facilities and overall environment are kept clean and tidy to an extremely high standard. The residents are treated with genuine love and care. Thank you to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patrick A (Husband of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife, who suffers from dementia and Alzheimers was in respite care at Langley Oaks for initially two weeks extended to three. During this time she was made welcome and cared for by the very friendly staff, with excellent food, freshly cooked on the premises, so that it was almost like a hotel. However,
she tended to get isolated and depressed - not only because of the nature of her illness but also because there was often not very much for her to do as the capabilities of most residents were limited (I imagine this is a problem for those in respite compared to residents who have a routine they are happy with). The special events e.g. Silent discos, were very good when they happened but she needed more of them.

Reply from Samantha Debenham, Personal Assistant at Langley Oaks

Thank you so much for your review - we loved reading your kind comments, particularly regarding the care and food at Langley Oaks and will pass them onto the team who I'm sure will be delighted with the feedback. However, I was very sorry to hear that your wife did feel a little isolated at the home. We do realise, even for short-term respite care, it can sometimes be a little difficult to get comfortable in a new environment with new people. I believe that the team did try and encourage your wife to join in some activities and visit other areas of the home, but she often didn't feel like this was something she wanted to do - in this case, we would always respect the resident's wishes, but of course offer one-to-one activities, and always try to encourage them along to the next activity taking place instead. I'd like to reassure you we do have lots of activities taking place every day in the home, as well as lots of outings (recent trips have included Brighton, for afternoon teas and to local parks) - perhaps if she came back for another stay with us, now she is more familiar with the home and team, she may feel more able to join in. Of course, if there's also an activity that you think your wife would enjoy that is not in our schedule, we would be more than happy to look at adding this for you too. Many thanks again, and please do not hesitate to contact us if we can be of help in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina S (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Langley Oaks is amazing all of the staff are caring, helpful and so patient. Mum is always clean and so very happy when I visit. I am always made welcome whatever time I visit.
The care home is always clean and the food is amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susie R (Daughter of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has just spent the week at Langley Oaks for respite care and loved her 'holiday'. The staff were fantastic and totally put us at ease as a family and were all very kind, caring and friendly to my Mum. She has dementia but said everyone was so nice to her. We were very apprehensive as a family
as this was Mum's first respite visit or stay in any care home. We were totally put at ease from the home visit by the Care Manager and by all the staff we met during the look around.
The home is lovely and homely, clean and well maintained. The staff and are very friendly and helpful and I wouldn't hesitate to send mum there again for another holiday.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie D (Daughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was always calm and happy when we visited. He connected with the staff who seemed genuinely caring and respectful. The standard of the lunches on offer seemed very nutritious, delicious and of generous portions.
He benefitted from the outings, special days and visitors to the home.
Overall,
I know dad was very well cared for and his needs met by lovely staff and management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark M (Son of Resident) published on 13 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Langley from the management down, were lovely, nothing too much for them. They made the last six months of my frail mothers life a very happy one. It was always clean and so was she, if she wanted company, they gave it and if she wanted privacy they just popped in to check on her all
day. Always plenty of food and drink given, all the staff work very hard to cater to all residents needs to make it a happy stay. Would highly recommend Langley Oaks, it gave my wife and I peace of mind during her stay there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kalyani P (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Langley Oaks for 3 weeks. She really liked the place. It was stimulating her, mom said it is a celebration daily. We are very happy to see my mother so happy and lively. Staffs are friendly and very kind. Hardly any complaints to make.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane D (Wife of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had initially stayed at Langley for respite care, which went very well. Gradually his needs increased and he required full-time care. Luckily there was a bed and they knew him and he knew them, it worked really well. I was really pleased with his care and the help and support for me too.
I felt "at home" there too. I am so pleased with the care, kindness and support that Langley provided - I can't recommend Langley enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E T (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One word only, excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.0 (8.987)

Overview of Review Score

The Review Score of 9.0 (8.987) out of 10 for Langley Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Langley Oaks is calculated as follows: ( (51 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.125 Points relating to the number of positive Reviews for Langley Oaks is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Josette

Josette Leon

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.


Frequently Asked Questions about Langley Oaks

What types of Care is Langley Oaks registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Langley Oaks have?

There are 40 Single Rooms.

What are the Facilities & Services at Langley Oaks?

Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Langley Oaks to the centre of South Croydon?

1.4 mile(s) as the crow flies, distance by road may be significantly further.