Riverside House

38 North Street, Goole DN14 5RA
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9.1 5 Reviews
  • Riverside House, Goole
Riverside House is home to up to 10 adults, providing a safe environment for people affected by Autistic Spectrum Disorder and associated complex needs. It is found in a central part of Goole town, close to local amenities including a Leisure centre and shopping precinct, along with all the main supermarkets.

Riverside offers single ensuite bedrooms, which are decorated to meet the individual’s needs, as well as a communal lounge, gaming room, relaxing room, gym, laundry room and fully-equipped kitchen and larger bathroom.
Service users are encouraged to reach their full potential and experience a full and wide range of activities and learning experiences within the home and community. They are supported to make their own decisions throughout their daily life through effective and efficient goal setting, including taking informed risks while ensuring safety and well-being. Respite care is also offered if people meet the criteria for a placement.

Service users are supported to take part in outdoor pursuits and sports in the local community. Riverside has its own vehicle to support this. When the summer months come, they like to have barbecues and relax in the garden playing games. The home has themed evenings, and the service users are always encouraged to help with meal prep and cooking.

Riverside House ensures that all service users, their family and significant others have an active role in person centred care plans, that are tailored to meet their individual needs. This may be regarding health care, nutrition and everyday living needs while respecting individual choice and paying due regard to and respecting people’s diversity.

Through efficient monitoring and keeping abreast of current legislation they make certain the staff team have a diverse and varied combination of skills. They provide access to appropriate training to support staff and enable them to meet the varying needs of the service user.

Care Provided by Riverside House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 10 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Person in charge
  • Kerry Walker (Acting Registered Manager)
  • Admission Criteria
    • Ages from 18 to 70
  • Room Information
    • Single Rooms (10)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Riverside House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
9.1

Riverside House has a Review Score of 9.1 (9.143) out of 10, based on 5 reviews in the last 2 years. Over all time Riverside House has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
5
5
5
0
Overall Experience  Overall Experience 5.0 out of 5

Lovely place to be, the staff is extremely friendly and welcoming and they work very hard to make sure their residents are safe and protected and looked after with their needs. And you can talk to them if you are worried about anything and you're always involved with what is happening.

Reply from Kerry Walker, Team Leader at Riverside House

We really appreciate the time you have taken to review our home, your feedback is important to us and helps us to continually improve the services we provide. Thank you for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

We're happy with the care provided by staff at Riverside House. My sister always looks well looked after and happy here.

Reply from Kerry Walker, Team Leader at Riverside House

Thank you for taking the time to leave us a lovely review. We value your feedback to help improve our service where required. Thanks once again.


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Overall Experience  Overall Experience 5.0 out of 5

My son goes to Riverside House for respite care every other weekend. The home is beautiful, a real home from home, my son is made very welcome. The staff are friendly and helpful and go above and beyond to make sure he's happy and comfortable, he is happy and I am happy in the knowledge that he's getting
the best care.

Reply from Kerry Walker, Team Leader at Riverside House

Thank you for taking the time to leave us a review. We value your feedback to help improve our service where required. Thanks once again for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

Riverside House is a home-from-home. The staff are incredible. Everything we do here is enjoyable. I have a job in a care garage and I also play for a local football club where I have made some really great friends and have really loved living at Riverside House and I enjoy my time with the staff who
work here.

Reply from Kerry Walker, Team Leader at Riverside House

Thank you for taking the time to write a review. Your feedback is important to us and will help us continuously improve the services we provide.


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Overall Experience  Overall Experience 4.0 out of 5

I went to a game centre with the staff and it was good and had dinner out afterward. I also go out every Wednesday and Thursday which the staff encourage me to do so because it helps with my social skills.

Reply from Kerry Walker, Team Leader at Riverside House

Thank you for taking the time to write a review. Your feedback is important to us and will help to continuously improve the services we provide.


Facilities

Care / Support

Cleanliness

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Food & Drink

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Current Review Score: 9.1 (9.143)

Overview of Review Score

The Review Score of 9.1 (9.143) out of 10 for Riverside House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Riverside House is calculated as follows: ( (44 Excellents x 5) + (5 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 56 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Riverside House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 10 registered maximum number of service users is 2, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Micheala

Micheala Taylor

Job Title: Support Worker

Hi, I'm Michaela, and I work at Riverside House and Victoria Street.


I am a mum of 3. I am bubbly and outgoing. I enjoy cooking, exploring new places and spending time with my family playing board games. My favourite animal is a turtle.


Teri

Teri Beggs

Job Title: Support Worker

Hi, I'm Teri, and I'm a support worker at Riverside House. I have 3 children and a little poodle called Ruby. I enjoy holidays in Cornwall with my family in the summer months and all things festive in the winter. I enjoy arts and crafts and all things creative.


Laura

Laura Kittridge

Job Title: Key Worker

Hi, I'm Laura and I'm a key worker at Riverside House. I'm a mum of 1 boy and also dog-mum to my little dog Dexter. I enjoy spending time exploring the outdoors, hiking, waterfalls and sunsets. I also enjoy travelling and exploring new places. My favourite season is summer.


Emma

Emma Redmile

Job Title: Support Worker

Hi, I'm Emma and I work at Riverside House. I have a daughter and I'm an Auntie to many. When I'm not working I enjoy reading, shopping and going out for meals. My favourite place to visit is Scotland.


Jane

Jane Newsham

Job Title: Support Worker

Hi, I'm Jane, and I'm a support worker at Riverside House. I have a son and 2 Grandchildren. When I'm not working I enjoy making memories with my Grandchildren. I also like to spend time relaxing at the seaside with my family and my little cockerpoo Gizmo.


Frequently Asked Questions about Riverside House

What types of Care is Riverside House registered for?

Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverside House provide?

Day Care, Independent Living Training, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Riverside House have?

There are 10 Single Rooms.

What are the Facilities & Services at Riverside House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverside House to the centre of Goole?

0.5 mile(s) as the crow flies, distance by road may be significantly further.