Riverside House has a Review Score of 9.1 (9.143) out of 10, based on 5 reviews in the last 2 years. Over all time Riverside House has 5 reviews.
Review from Louise N (Son of Resident) published on 18 December 2024
Submitted via Website •
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Reply from Kerry Walker, Team Leader at Riverside House
We really appreciate the time you have taken to review our home, your feedback is important to us and helps us to continually improve the services we provide. Thank you for your kind words.
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Review from Gail H (Sister of Resident) published on 24 October 2024
Submitted via Postal Card •
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Reply from Kerry Walker, Team Leader at Riverside House
Thank you for taking the time to leave us a lovely review. We value your feedback to help improve our service where required. Thanks once again.
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Cleanliness
Treated with Dignity
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Review from Lynn H (Mother of Resident) published on 16 October 2024
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Reply from Kerry Walker, Team Leader at Riverside House
Thank you for taking the time to leave us a review. We value your feedback to help improve our service where required. Thanks once again for your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Phillip H (Resident) published on 15 October 2024
Submitted via Postal Card •
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Reply from Kerry Walker, Team Leader at Riverside House
Thank you for taking the time to write a review. Your feedback is important to us and will help us continuously improve the services we provide.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carl J (Resident) published on 2 October 2024
Submitted via Website •
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Reply from Kerry Walker, Team Leader at Riverside House
Thank you for taking the time to write a review. Your feedback is important to us and will help to continuously improve the services we provide.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.1 (9.143) out of 10 for Riverside House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.643 for Riverside House is calculated as follows: ( (44 Excellents x 5) + (5 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 56 Ratings = 4.643
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.5 Points relating to the number of positive Reviews for Riverside House is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 10 registered maximum number of service users is 2, which has been reached with 5 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Sep 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Support Worker
Hi, I'm Michaela, and I work at Riverside House and Victoria Street.
I am a mum of 3. I am bubbly and outgoing. I enjoy cooking, exploring new places and spending time with my family playing board games. My favourite animal is a turtle.
Job Title: Support Worker
Hi, I'm Teri, and I'm a support worker at Riverside House. I have 3 children and a little poodle called Ruby. I enjoy holidays in Cornwall with my family in the summer months and all things festive in the winter. I enjoy arts and crafts and all things creative.
Job Title: Key Worker
Hi, I'm Laura and I'm a key worker at Riverside House. I'm a mum of 1 boy and also dog-mum to my little dog Dexter. I enjoy spending time exploring the outdoors, hiking, waterfalls and sunsets. I also enjoy travelling and exploring new places. My favourite season is summer.
Job Title: Support Worker
Hi, I'm Emma and I work at Riverside House. I have a daughter and I'm an Auntie to many. When I'm not working I enjoy reading, shopping and going out for meals. My favourite place to visit is Scotland.
Job Title: Support Worker
Hi, I'm Jane, and I'm a support worker at Riverside House. I have a son and 2 Grandchildren. When I'm not working I enjoy making memories with my Grandchildren. I also like to spend time relaxing at the seaside with my family and my little cockerpoo Gizmo.