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DIL Home (Thornton-Cleveleys) has a Review Score of 8.3 (8.333) out of 10, based on 1 reviews in the last 2 years. Over all time DIL Home (Thornton-Cleveleys) has 3 reviews.
Review from Jacqui S (Friend of Resident) published on 11 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nathan C (Son of Resident) published on 4 December 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sonia Solanki, Owner at DIL Home (Thornton-Cleveleys)
Thank you so much for your kind words, we greatly appreciate your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Yunus S (Friend of Resident) published on 8 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.3 (8.333) out of 10 for DIL Home (Thornton-Cleveleys) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for DIL Home (Thornton-Cleveleys) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.333 Points relating to the number of positive Reviews for DIL Home (Thornton-Cleveleys) is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3. 1 Positive Reviews ÷ 3 = 0.333
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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