Agnes and Arthur

Moorland View, Bradeley, Stoke-on-Trent ST6 7NG
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9.4 57 Reviews
  • Agnes and Arthur, Stoke-on-Trent
Agnes and Arthur is a fully refurbished and renovated care home for the elderly. Located in a quiet residential area of Bradeley, Stoke-on-Trent, Staffordshire. The home specialises in catering for people diagnosed with dementia.

Safe Harbor acquired the former Eardley House facility and have transformed and improved the home that has the affection of the local community.

There is welcoming accommodation, with a design that makes the most of natural light. There are new kitchen and laundry facilities, a wireless nurse call system, speakers in the corridors and wireless internet throughout.

All residential provision is personalised and the home employs over 50 experienced members of staff to care for residents.

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Care Provided by Agnes and Arthur

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Drug Dependence (past or present)
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Chamberlain (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Agnes and Arthur

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,200
    • Self-Funded Residential Dementia Care £950 – £1,200
    • RESPITE Self-Funded Residential Care £950 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,200

  • Fees include a full health needs assessment, accommodation, laundry service, meals, professional input from GP and other professionals, 24 hour care and weekly activities. We provide spacious rooms of which some are ensuite facilities.
  • (these prices are only a guideline, please contact Agnes and Arthur to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • If wishing to visit Agnes and Arthur, please call ahead. However, no appointment is necessary.


    The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home.


    When entering the home please sign into to Agnes and Arthur's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.


  • Parking

  • Free on-site car parking facilities in close proximity to the main entrance. Parking outside the reception doors is reserved solely for Emergency Services.


    Additional parking can be found at the rear of the building.


Agnes and Arthur Reviews (57)

Total of 57, showing 1-20
9.4

Agnes and Arthur has a Review Score of 9.4 (9.371) out of 10, based on 16 reviews in the last 2 years. Over all time Agnes and Arthur has 57 reviews.

Overall Experience

  • 35
  • 19
  • 2
  • 0
  • 1

Date Published

57
0
1
16
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Review from Deborah C (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad was a resident at Agnes and Arthur for 1 week short of 1 year. He loved the staff and his room. He had dementia and was really going down bank. After a fall again in the home, my dad broke his hip, and sadly we lost my dad on the 20th of February.
Myself and my family were very disappointed
that no one from the home contacted us, sent a card of condolence, or attended his funeral. For me, I personally think it was so disrespectful.
I personally would not recommend this care home, seems to me it is just a job to the staff, and the residents are just part and parcel of it.
Just want to let you know my thoughts. Thank you.

Reply from Louise, Manager at Agnes and Arthur

Dear Deborah, Please can I introduce myself, I am the new manager of Agnes and Arthur. I am deeply saddened by the fact that none of the team attended your father's funeral, I can not comment on why this happened but I can assure you this is not what we expect from the team at Agnes and Arthur. I would also like to assure you that our residents are at the heart of everything we do, so again I am saddened by your comment. Please accept my wholehearted apology for any distress that we may have inadvertently caused you, as this was never our intention. Kind regards


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Review from T L (Son of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the best in the whole country. My mum has been here for over four years and I can only thank the staff for their hard job. The perfect atmosphere all the time, activities staff are the best and always meet you with a smile. I would want to thank all of you for your amazing work, most
of you have become friends and I am close to you. Can I just say that the activities ladies are all so good, doing a fantastic job here, keep up the good work, it is a great care home.

Reply from Philip Morris, Director at Agnes and Arthur

Thank you so much for your fantastic review. I will ensure your review is shared with the team.


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Review from Poppy M (Granddaughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very cosy/homely environment. My nan came on respite and potentially staying should she like it...and she loves it. She settled in so quickly and it's so lovely to see the extremely positive relationship she has with the staff and residents.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you so much for your lovely review. We are proud to have such a fantastic team here at Agnes and Arthur.


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Review from Louise L (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a new resident who has settled in well. The staff have made her and the family very welcome and nothing is too much trouble for them. I know my mum is safe and sound and being looked after. They have sorted out health referrals within days of Mum coming here. Thank you for your support.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you so much for your kind words, I will pass these on to the staff team.


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Review from Colette B (Niece of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the home is good but more money needs to be invested into activities by the management and not the staff. This has been an ongoing issue in the home. Residents need stimulation as part of their healthcare.

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Review from B N (Grandson of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grandmother looks well and well looked after. She has said she is well looked after and the meals are very good. The staff are very friendly and helpful.

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Review from Stephen P (Brother of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother receives excellent care and support. All his needs are catered for. Excellent and caring staff.

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Review from R P (Husband of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Agnes and Arthur since November 2021 during this her care has always been excellent and on many occasions above and beyond what is expected. I would not hesitate to recommend the care home to anyone. All the staff under sometimes difficult circumstances are always very
caring and understanding and always ready to listen to any concerns.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you so much. I will pass your lovely comments on to the team here at Agnes.


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Review from Angela T (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this care home for nearly a year now. I find it a very nice place and the staff are very friendly and helpful. My dad is always well looked after and always very clean.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you so much for your lovely review. I will pass your comments on to all of the staff here at Agnes and Arthur!


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Review from Jacqueline K (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears to be well cared for.

Reply from Philip Morris, Director at Agnes and Arthur

Thank you for your review.
Please pop in to let us know if there is anything we can do to improve your mum's care.


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Review from K O (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly, approachable staff. Nothing is too much trouble. Our dad is really well looked after.

Reply from Philip Morris, Director at Agnes and Arthur

Thank you so much for your kind review of our wonderful staff.


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Review from P W (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are welcoming and nice atmosphere. The food menu is lovely, Mum seemed happy and cared for and seems very incontinent which is a path for the course. Mum chatted about her garden and old neighbours, would like to visit more but because of health commitments, find it hard to visit, so do worry
if she's happy but seems to be.

Reply from Philip Morris, Director at Agnes and Arthur

Thank you for your review, we are happy to help facilitate visits to our residents with the use of a transport company we use. Please pop into the office and let us know if we can be of any assistance with facilitating this.


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Review from J N (Partner of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Main concerns with incontinence issues. He has been referred but there are delays, I provide incontinence pants but they run out quickly (not informed if none are left). Otherwise, all the staff are brilliant, doing a great job. I'm happy everything is done to make a good life for residents, very clean
everywhere.

Reply from Philip Morris, Director at Agnes and Arthur

Thank you for your kind review.
We are so sorry about the delays which we are facing with the continence service. Unfortunately, this is an issue for all care homes in the area and we are experiencing delays of up to a year. We are working closely with GPs and other healthcare professionals including the continence team however there isn't much we can do to speed up the continence team's timescales.


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Review from L W (Granddaughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home very welcoming, the staff are amazing. The home is clean and tidy.

Reply from Philip Morris, Director at Agnes and Arthur

Thank you for your review, we have discussed that we would be happy to support you to make your nan's room more homely and we believe this might help. We will continue to improve our facilities and rooms one at a time.


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Review from V H (Friend of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my friend each week since January. She enjoys sitting in the dining room. She is settled and happy. The staff are caring and always find time for myself and my friend.

Reply from Sarah Smart, Manager at Agnes and Arthur

Thank you so much for your kind words, we as a team will continue to strive for excellence.


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Review from Lynne S (Niece of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunty is settling in well. The carers are very cheerful and are caring towards my aunty. She seems to be eating well and I have seen her doing activities like painting etc. It's good to see her being busy. She seems happy.

Reply from Sarah Smart, Manager at Agnes and Arthur

Thank you so much for your lovely review. We have a fantastic team here at Agnes and Arthur.


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Review from S C (Daughter of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise all the staff at Agnes and Arthur enough. They have gone above and beyond to care for our mum for the last 18 months despite how her dementia affected her behaviour at times. The staff are friendly, professional and caring towards our mum and us and all the residents. They treated mum
with respect and dignity and worked with us to ensure mum was as settled and as happy as she could be. The manager is fantastic, approachable and listens and always acted promptly on any queries or concerns that we have had. She seems to have a really good relationship with her staff and therefore this makes them a fantastic team. The domestics also do a fantastic job. Mum's room was always clean, tidy and smelt fresh. Well done to all the staff and a massive thank you for all the love and care you have shown during Mum's stay and at the time of her death.

Reply from Anita Hopkins, Home Manager at Agnes and Arthur

Thank you so much for your lovely, heart-warming review. We will miss your mum very much and although it has been a sad occasion, we shared a lot of happy memories with yourself and her. I will pass on your beautiful words to every staff member of our team. Take care.


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Review from Lili R (Granddaughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always go above and beyond to care for and entertain the residents.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Hi Lili, thank you so much for your wonderful review! We plan for a lot more entertainment this year and it would be lovely to see you again. Kind regards.


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Review from Morgan R (Grandson of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan is always extremely well cared for and really enjoys her time at the home.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Hi Morgan, thank you for your lovely review of the home. We are working on improving facilities further this year so hopefully, you will see some positive changes. Kind regards.


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Review from Leanne K (Granddaughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had such a lovely day celebrating the jubilee with all the residents and staff. The staff are just amazing, friendly, and caring. Today was just what was needed.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Hi Leanne, it was such a lovely day and we were so happy to see so many family members having such a lovely time. Thank you for your lovely review. Kind regards.


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Current Review Score: 9.4 (9.371)

Overview of Review Score

The Review Score of 9.4 (9.371) out of 10 for Agnes and Arthur is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.371 for Agnes and Arthur is calculated as follows: ( (91 Excellents x 5) + (78 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 186 Ratings = 4.371

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Agnes and Arthur is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jul 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Anita

Anita Hopkins

Job Title: Registered Manager

Our registered Manager is Anita Hopkins


Anita’s background is a complementary therapy in which she has attained a degree which assists her regularly whilst overseeing the care of the residents in her home.


Anita started off as a care assistant in care, in a care home at an early age, and later on provided 1:1 care for individuals in the community with acute health conditions. With over 17 years of varied care experience working in care homes and community settings, Anita has plenty of experience in providing palliative (end of life) care and dementia care. The majority of Anita’s care experience is from care homes and has been a homegrown success story within our organisation, starting to work for the Safe Harbor group in March 2015 as a trainee Senior Carer and has progressed within our organisation through her hard work and dedication. Anita’s internal progression culminated in her achieving a CQC Registered Managers’ position in December 2017 and then moving to manage Agnes and Arthur in December 2018 where she has remained since.


Whilst working at Agnes and Arthur, Anita has trained to level 5 in Health and Social care and management. Anita’s future focus is to continue with the vast improvements she has implemented in the home and has plans to move the home to outstand with the compassionate care that is delivered to the home.


Frequently Asked Questions about Agnes and Arthur

What types of Care is Agnes and Arthur registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Agnes and Arthur provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Agnes and Arthur have?

There are 38 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Agnes and Arthur?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Agnes and Arthur to the centre of Stoke-on-Trent?

2.5 mile(s) as the crow flies, distance by road may be significantly further.