Agnes and Arthur

Moorland View, Bradeley, Stoke-on-Trent ST6 7NG
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9.4 57 Reviews
  • Agnes and Arthur, Stoke-on-Trent
Agnes and Arthur is a fully refurbished and renovated care home for the elderly. Located in a quiet residential area of Bradeley, Stoke-on-Trent, Staffordshire. The home specialises in catering for people diagnosed with dementia.

Safe Harbor acquired the former Eardley House facility and have transformed and improved the home that has the affection of the local community.

There is welcoming accommodation, with a design that makes the most of natural light. There are new kitchen and laundry facilities, a wireless nurse call system, speakers in the corridors and wireless internet throughout.

All residential provision is personalised and the home employs over 50 experienced members of staff to care for residents.

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Care Provided by Agnes and Arthur

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Drug Dependence (past or present)
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Chamberlain (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Agnes and Arthur

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,200
    • Self-Funded Residential Dementia Care £950 – £1,200
    • RESPITE Self-Funded Residential Care £950 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,200

  • Fees include a full health needs assessment, accommodation, laundry service, meals, professional input from GP and other professionals, 24 hour care and weekly activities. We provide spacious rooms of which some are ensuite facilities.
  • (these prices are only a guideline, please contact Agnes and Arthur to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • If wishing to visit Agnes and Arthur, please call ahead. However, no appointment is necessary.


    The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home.


    When entering the home please sign into to Agnes and Arthur's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.


  • Parking

  • Free on-site car parking facilities in close proximity to the main entrance. Parking outside the reception doors is reserved solely for Emergency Services.


    Additional parking can be found at the rear of the building.


Agnes and Arthur Reviews (57)

Total of 57, showing 21-40
9.4

Agnes and Arthur has a Review Score of 9.4 (9.371) out of 10, based on 16 reviews in the last 2 years. Over all time Agnes and Arthur has 57 reviews.

Overall Experience

  • 35
  • 19
  • 2
  • 0
  • 1

Date Published

57
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1
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41

Review from Barbara K (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, they are so kind and caring towards the residents and their relatives. They work so hard and always have a smile on their face. We have attended a Jubilee party today for residents and their families, which has been fabulous and thoroughly enjoyed by everyone. The activities coordinator
and all the staff did a brilliant job.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Hi Barbara, thank you so much for your lovely review. I will agree our staff work so hard and will continue to do so. The Jubilee party was a very special day for many as this was the first time we could socially get together. Thank you once again. Kindest regards.


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Review from Tracey M (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When attending all staff are polite and caring. Mum looks well looked after and happy.

Reply from Philip Morris, Director at Agnes and Arthur

Thank you so much for your lovely review, we will inform the staff of your positive feedback you have about them.


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Review from Michael H (Brother of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very pleased with all aspects of her care which I can confirm. From my point of view, I think the home is run very professionally and nothing is too much trouble. I phone my sister every day and always get to speak to her. The staff who I have met are very helpful. I am extremely pleased
where my sister is.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Hi Michael, thank you so much for your lovely review and we are so happy your sister has settled in so well! We will continue to strive to give excellent care which is down to our team of dedicated staff members. Kind regards.


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Review from Nicholas M (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and helpfulness of all staff is second to none. They help as much as they can to ensure a stressless visit as possible and family.

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Review from R W (Granddaughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can see my nana is so happy living at Agnes and Arthur she says the staff are lovely. She is happy and the staff are nice and pleasant. Seeing my nana happy makes me happy even though I miss her so much. It's nice to see my nan enjoy all the activities.

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Review from Linda P (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst going through such difficult times, the staff at Agnes and Arthur made sure the residents took part in all pre-Christmas activities even though relatives were unable to join in. Regular updates and pictures were posted on Facebook to enable us to see our family were having a good time regardless
of the pressures Covid has put all under.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Hello Linda,
Many thanks for your lovely review and kind words. The staff are doing an amazing job here and residents and staff are upbeat and bright regardless of the current situation. They had a wonderful time pre and post-Xmas and we are so happy this was reflected in the photos you saw. We really can't wait to see you all at some point this year and I can ensure you we will have a big party.
Many thanks again,
Anita.


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Review from Alan W (Son of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted from hospital to Agnes and Arthur when Covid broke out. My mum sadly passed away in December at Agnes and Arthur. The staff were brilliant during these hard times and I knew Mum was looked after and cared for during her stay.

Reply from Philip Morris, Director at Agnes and Arthur

It was a pleasure and a privilege to look after your mum. She was such a gently lovely lady and she is very much missed by all of the team at Agnes.


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Review from P C (Sister of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and supportive staff. The care for my sister is excellent and her needs are always met. My sister can be stubborn and the staff are always patient with her and understanding her mental health needs as well as physical. Her room is always clean and tidy and the fact there has been no covid cases
in the home shows commitment by all even though it is sad to not be able to hug our siblings.

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Review from Kerry G (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in well, friendly staff and helpful. Any concerns seem to be addressed.

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Review from S B (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since mum came to stay at Agnes and Arthur she's settled in nicely. I know she is well looked after by the staff even though sometimes there doesn't seem enough staff working when I visit, most staff are friendly and welcoming, It's clean though the toilets on the ground floor can be a bit unclean.
Entertainment and activities have got better and mum has gone out on day trips more. Overall happy for mum to stay here.

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Review from P M (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Happy with the care.

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Review from Susan W (Wife of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know my husband is being looked after very well.

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Review from J D (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is settled, always clean and presentable. Staff take interest in her and her needs. All things considered, mum is well.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you for your recent review. It is very much appreciated and we are happy that you are happy with your mums care. Kind regards the Home Manager.


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Review from J W (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is really nice and clean and everybody is very helpful.

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Review from S M (Sister-in-law of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and friendly arrival. The home was very clean, warm and inviting for my brother in law. The choice of menu is excellent and all the meals are cooked to a very high standard and presented beautifully. Great care and attention is given to all residents, I am very happy that my brother in law is
being so well looked after and cared for.

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Review from P S (Next of Kin) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff caring and concerned for the well being and safety of the clients. They are always treated with respect and if a problem arises, explanations are always dealt with calmly.

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Review from J B (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome - all the staff are lovely to not only my dad but to us too. The facilities are super and we love the squirrel visits. His bedroom is great - very posh! He's loving the food and gets double puddings if there are any spare! It's nice that we get a cuppa and a bite too. A few of us went
over the pub the other night and had a fab time. I can't name check any of the staff because they're equally all ace. All the admin we've done has been straight forward so no problems there. All good! I would definitely recommend. Thank you!

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Review from Jackie C (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They were all fantastic, could not ask for a better bunch of people. The home was well clean, there is nothing bad we can say. Certainly will be using them if we have to haha. Hope not. They were all great. A bunch of friendly people. The home was very big. The only thing we can say is they want a bigger
car park.

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Review from Janet S (Friend of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I come to visit a neighbour and friend.
Staff were very welcoming, was offered a drink, spoke to other residents who seemed to be happy to chat. Some residents were engaged in activities.
It was a beautiful day, so many were in the garden strolling.

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Review from Michelle S (Daughter of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was a resident for 3 years. When she first went into a care home, it was run properly and I had no issues, then the management changed and the whole place except for the kitchen and a few carers, it went downhill very quickly. My mum's personal care was none existent and I had to go every
day to give this plus senior carers gave 9 tablets in one go. The reason to refuse this many is that my mam has problems swallowing. When I complained, I was given 28 days notice. If you care for your loved ones, don't place them here.

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Current Review Score: 9.4 (9.371)

Overview of Review Score

The Review Score of 9.4 (9.371) out of 10 for Agnes and Arthur is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.371 for Agnes and Arthur is calculated as follows: ( (91 Excellents x 5) + (78 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 186 Ratings = 4.371

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Agnes and Arthur is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jul 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Anita

Anita Hopkins

Job Title: Registered Manager

Our registered Manager is Anita Hopkins


Anita’s background is a complementary therapy in which she has attained a degree which assists her regularly whilst overseeing the care of the residents in her home.


Anita started off as a care assistant in care, in a care home at an early age, and later on provided 1:1 care for individuals in the community with acute health conditions. With over 17 years of varied care experience working in care homes and community settings, Anita has plenty of experience in providing palliative (end of life) care and dementia care. The majority of Anita’s care experience is from care homes and has been a homegrown success story within our organisation, starting to work for the Safe Harbor group in March 2015 as a trainee Senior Carer and has progressed within our organisation through her hard work and dedication. Anita’s internal progression culminated in her achieving a CQC Registered Managers’ position in December 2017 and then moving to manage Agnes and Arthur in December 2018 where she has remained since.


Whilst working at Agnes and Arthur, Anita has trained to level 5 in Health and Social care and management. Anita’s future focus is to continue with the vast improvements she has implemented in the home and has plans to move the home to outstand with the compassionate care that is delivered to the home.