Agnes and Arthur

Moorland View, Bradeley, Stoke-on-Trent ST6 7NG
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9.4 57 Reviews
  • Agnes and Arthur, Stoke-on-Trent
Agnes and Arthur is a fully refurbished and renovated care home for the elderly. Located in a quiet residential area of Bradeley, Stoke-on-Trent, Staffordshire. The home specialises in catering for people diagnosed with dementia.

Safe Harbor acquired the former Eardley House facility and have transformed and improved the home that has the affection of the local community.

There is welcoming accommodation, with a design that makes the most of natural light. There are new kitchen and laundry facilities, a wireless nurse call system, speakers in the corridors and wireless internet throughout.

All residential provision is personalised and the home employs over 50 experienced members of staff to care for residents.

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Care Provided by Agnes and Arthur

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Drug Dependence (past or present)
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Chamberlain (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Agnes and Arthur

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,200
    • Self-Funded Residential Dementia Care £950 – £1,200
    • RESPITE Self-Funded Residential Care £950 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,200

  • Fees include a full health needs assessment, accommodation, laundry service, meals, professional input from GP and other professionals, 24 hour care and weekly activities. We provide spacious rooms of which some are ensuite facilities.
  • (these prices are only a guideline, please contact Agnes and Arthur to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • If wishing to visit Agnes and Arthur, please call ahead. However, no appointment is necessary.


    The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home.


    When entering the home please sign into to Agnes and Arthur's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.


  • Parking

  • Free on-site car parking facilities in close proximity to the main entrance. Parking outside the reception doors is reserved solely for Emergency Services.


    Additional parking can be found at the rear of the building.


Agnes and Arthur Reviews (57)

Total of 57, showing 41-57
9.4

Agnes and Arthur has a Review Score of 9.4 (9.371) out of 10, based on 16 reviews in the last 2 years. Over all time Agnes and Arthur has 57 reviews.

Overall Experience

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Review from Renate (Daughter of Resident) published on 14 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home a friendly and welcoming atmosphere.
The staff are always at hand if any questions or concerns about my mother.

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Review from Sharon B (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled so well into her new home. Now we are so reassured that she is happy and content and its down to the fabulous staff - their happy personalities project onto Mum. It is a comfort to know that she is safe, warm and happy. A testament to her comfort is having to buy her bigger size clothes
#big fat chocolate cake!

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Review from Sheila (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to the staff for providing such loving and considerate care. I live abroad so it is very reassuring to know my Mum is in such good hands. My Mum has settled in well and enjoys the food. Thank you so much.

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Review from Yvonne T (Daughter of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is a recent resident - settled in well. Friendly staff, good facilities. Good choice in food. Room kept clean and tidy. The manager is lovely!!

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Review from Julie B (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Agnes and Arthur has a warm friendly atmosphere. The staff are amazing with the residents and visitors who are treated with dignity, respect and kindness and the support they offer to the residents and visitors is outstanding. There is a good selection of food on offer. The resident's rooms are spacious
and they can take in personal belongings to decorate them. The residents are given various activities to try on a daily basis keeping their minds stimulated. In the garden, there are sheltered tables and chairs for you to use and the cleanliness and security are of a high standard.

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Review from Alison (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really worried about my dad being admitted to a care home but the staff here have been brilliant. The care shown not only to my dad but to all of the family has been first class. Dad is treated with dignity and the staff are always on hand if we have any issues.
Thank you to all staff for making
a very traumatic time for us much easier.
Special thanks to a few ladies who have been just wonderful!!!
The staff at Agnes and Arthur are a credit to your organisation.

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Review from Marie B (Daughter-in-law of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very experienced and caring staff. Our first experience in this situation and we couldn't be more impressed.

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Review from Gaynor S (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad was admitted for respite in June 2016 we were all devastated, however, we can all honestly say that this has been the best place for him. He seems so happy, healthy and looks clean and tidy all the time. Dad has built a rapport with all the staff and he constantly says how brilliant they
all are and we have to agree.
The home is very helpful with everything whether that be doctors appointment or supporting dad through his low moods. The home always has activities on to give dad the happiness he deserves. My two daughters both work in care and are also extremely impressed with the care dad receives. Thank you to all staff at Agnes and Arthur.

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Review from John H (Husband of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came into the care home in December 2016. Since then I have found that she has received the correct care she needs. I have been totally satisfied with the care she has had. The staff have been lovely, always keep me up to date of how she is. They are very approachable and when I have been there
are great with all the patients.
I am extremely satisfied with the care she has had so far and she is settling really well.
My overall impression in just under a month of her being there is excellent.

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Review from Geoff B (Husband of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It took a few days for my wife to settle but she's settled really well and her eating has got better and all the staff dress her all clean and lovely. She looks well and clean. Everything has been very much appreciated by all staff. Thank you.

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Review from N B (Son of Resident) published on 13 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Agnes and Arthur for two weeks respite due to her partner not being well enough to care for her. In the 2 weeks she has been here she has been cared for by the fantastic staff. I have seen my mother interacting better than I have seen in months as if she has come out of her shell.
The place is clean, friendly and nothing is too much for them to help. All in all, she has been cared for at the highest level and we will hopefully be booking mum in again if the need arises.

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Review from Tracey B (Daughter of Resident) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be very respectful, friendly, polite, very caring and efficient. Excellent with my father.

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Review from Ivy S (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Agnes and Arthur has been a lifesaver for me I cannot praise the staff enough they are very caring and attentive to my mums and residents needs at all times. It's a home away from home very welcoming, you are immediately made comfortable in their surroundings. I felt at peace of mind leaving my mum
here and I thank all staff sincerely and management.

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Review from Elizabeth M (Daughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my dad is receiving, the home is clean and pleasant and has a warm and friendly environment. The staff are very efficient and make sure that my dad and the other residents are well looked after, nothing is too much trouble. There are lots of activities and entertainment on daily
and tea, biscuits, fruit are given throughout the day, as well as meals. Overall I am very satisfied with how the home is run and my dad is happy and settled.

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Review from Sheila (Daughter of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has now been in this home for 15 months. She is well looked after and her medical needs are very well taken care of. Like many people with dementia she can be stubborn and the staff are good at dealing with her. My only concern is the residents tend to sit around not talking to anyone and
the staff have to much paperwork to fill in, when that time would be better spent talking to the residents.

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Review from P N (Daughter of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care at Agnes and Arthur. My mother has thrived since being here. She has gained weight, made friends and is much happier than previously. The facilities and rooms are excellent. Garden is lovely.
The staff are brilliant. Lots of open days at Agnes and Arthur for the residents
family etc with lots of activities. I really cannot praise the staff enough for what they do.

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Review from Gwen T (Daughter of Resident) published on 2 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Agnes and Arthur since 1st May 2015. He settled in well when he first arrived and continues to be happy. He mixes well with other residents and seems happy and content in his new home.

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Current Review Score: 9.4 (9.371)

Overview of Review Score

The Review Score of 9.4 (9.371) out of 10 for Agnes and Arthur is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.371 for Agnes and Arthur is calculated as follows: ( (91 Excellents x 5) + (78 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 186 Ratings = 4.371

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Agnes and Arthur is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jul 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Anita

Anita Hopkins

Job Title: Registered Manager

Our registered Manager is Anita Hopkins


Anita’s background is a complementary therapy in which she has attained a degree which assists her regularly whilst overseeing the care of the residents in her home.


Anita started off as a care assistant in care, in a care home at an early age, and later on provided 1:1 care for individuals in the community with acute health conditions. With over 17 years of varied care experience working in care homes and community settings, Anita has plenty of experience in providing palliative (end of life) care and dementia care. The majority of Anita’s care experience is from care homes and has been a homegrown success story within our organisation, starting to work for the Safe Harbor group in March 2015 as a trainee Senior Carer and has progressed within our organisation through her hard work and dedication. Anita’s internal progression culminated in her achieving a CQC Registered Managers’ position in December 2017 and then moving to manage Agnes and Arthur in December 2018 where she has remained since.


Whilst working at Agnes and Arthur, Anita has trained to level 5 in Health and Social care and management. Anita’s future focus is to continue with the vast improvements she has implemented in the home and has plans to move the home to outstand with the compassionate care that is delivered to the home.