Lilleybrook Care Home

Pilley Lane, Leckhampton, Cheltenham GL53 9ER
Submit a Review
8.5 48 Reviews
  • Lilleybrook Care Home, Cheltenham
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Royal Court Care Home
Royal Court Care Home
9.5
Group Logo
Care Homes belonging to Edwardstow Court
Edwardstow Court
9.6
Member Logo
Care Homes belonging to Whittington House Nursing Home
Whittington House Nursing Home
9.4
Member Logo
Care Homes belonging to The Hollies Care Centre
The Hollies Care Centre
9.8
Member Logo
Care Homes belonging to Richmond Villages Cheltenham
Richmond Villages Cheltenham
9.9
Group Logo
Care Homes belonging to Edwardstow Court
Edwardstow Court
9.6
Show Lilleybrook Care Home on the Map

Care Provided by Lilleybrook Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kim Chance-Dundas (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Grange Care Centre welcomes visitors at any time


  • Parking

  • The Grange Care Centre has its own large car park


Are you the Owner/Manager of Lilleybrook Care Home? View your Advertising Options

Lilleybrook Care Home Reviews (48)

Total of 48, showing 1-20
8.5

Lilleybrook Care Home has a Review Score of 8.5 (8.466) out of 10, based on 7 reviews in the last 2 years. Over all time Lilleybrook Care Home has 48 reviews.

Overall Experience

  • 34
  • 13
  • 1
  • 0
  • 0

Date Published

48
0
4
7
41

Review from D S (Daughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old mum has been a resident of the Lilleybrook for 6 years. Over the years we have seen many changes in staff and management. We can honestly say that the current Manager has improved the care home greatly. Any problems and queries are addressed immediately and taken care of. The carers are
wonderful and genuinely care for and about the residents. The nurses are involved, sincere, and on hand at any time. Leisure activities have improved with the current co-ordinators who are brilliant in engaging residents daily in some activity to enhance their otherwise lonely days.
We need to mention the kitchen, cleaning staff and maintenance staff who together help to ensure the facilities are of a very good standard.
We know Mum is happy here and the lovely staff and management have made her feel she is part of a big family, which is comforting for us. We enjoy visiting and are welcome any time of day or night.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy C (Daughter of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lilleybrook Care Home provided excellent care to our Dad/Bamp throughout his time there. They treated him with such dignity, respect and compassion and made him comfortable in his last few days. The staff are such a credit, showing empathy and care to the family too. Special thanks to one staff member
in particular who went above and beyond. We can't thank the home enough for the care provided and would highly recommend (especially after experiences at other local care homes).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T E (Daughter of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been in residential care for several years, she has good care, all the staff are kind and very caring. The nursing staff are excellent, they make contact at all times, when needed to update the family. There are very good activities, which my mum enjoys. As a family we are hugely grateful
to all the staff at Lilleybrook, we feel our mother is in safe hands and being well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has lived at Lilleybrook I have seen how relaxed and happy she has become. Her room is decorated with her own things and has a calm welcoming feel. The staff are fantastic. The manager has made Lilleybrook a good place to be and created a warm and welcoming environment. The activities coordinator
is miraculous at engaging with and supporting residents. The nurses and all staff are warm-hearted and friendly. The lounge is a pleasant place to be. I'm relieved that Mum has found somewhere that has welcomed her and where she can feel part of a community.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P F (Niece of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the caring staff and manager at Lilleybrook Care Home. Everyone was understanding of her needs always positive but real in the circumstances and took time to spend with my aunt in spite of busy schedules. The staff were amazing and are caring heroes for the difficult job
they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Daughter-in-law of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The latest care home manager is working hard to improve things at this home which has been less than satisfactory since my mother-in-law entered the home in February 2020. Most of the regular long-term staff are very good but retaining staff seems to be an issue and there is heavy reliance on agency
staff who are unfamiliar with the home and the residents. There have been a number of issues which when brought to the attention of the new manager have been addressed. However, the cleanliness of rooms remains an issue.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D D (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for two years. In that time several managers have come and not stayed long. The new manager now called a meeting for relatives, it was a positive experience and I think she is a person who will get things done. I emailed her and got a reply within an hour. All the staff
are caring and I have peace of mind that my mother is in the right place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol G (Sister of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all the staff at Lillybrook for the care and attention they gave to my sister in her final weeks. Anyone who knew her would know that she rarely minced her words so, In my sister's own words " l love it here they are so good to me, I'm spoilt". I know that there
was one of her carers that was a particular favourite of hers I hope she knows who she is. Again I cannot thank you enough for making what time she had left more bearable.
We often hear quite negative things about care homes but my personal experience of this care home was very positive for myself and my family. Thank you

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adam Y (Grandson of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I have seen, I can wholeheartedly say the care the staff and home gave to my Grandma care and compassion. She wasn't in the home for long, but the care staff definitely did try their very best and went above and beyond to make her comfortable in her final hours. As a family can't thank all
the staff enough.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Daughter of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has continued to be cared for, for over two years and has built great relationships with the care staff and manager. The manager is very approachable and understanding of my mums care needs. My mum feels safe, cared for and continues to enjoy living at Lilleybrrok Care Home. I would like to thank
the team and the manager for their continuous kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip F (Brother of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad we were able to get a place in The Grange for our sister. Since she became a permanent resident, the care, both for her and us, when visiting received has been excellent.
The staff have always been very caring and have always been fast to react whenever a request was made.
Well done to The
Grange Care Center, and thank you for everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela T (Friend of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most friendly care home I have visited. The standards and facilities are excellent, and I don't say that lightly. I have visited many care homes and this tops the lot. Urgent, short notice care was needed for my neighbour and The Grange Care Centre came up trumps. The manager was so amenable, nothing
was too much trouble. Care was arranged at very short notice with very little fuss. Ongoing care is also good. Ten stars would not be enough!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gilbert W (Husband of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife's stay was pleasant and the staff were very caring. My words cannot explain the care she had from all the staff and I would recommend the Grange to anyone. If my time comes, I hope my stay will be here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wilma C (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made my mother feel welcome, she settled in very quickly. Such a homely feeling about the home, all the staff are really caring.
My mum is only disabled and partially sighted, she does not have any dementia.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B J (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father who suffered severe dementia was a resident for over 3 years, passing away at the end of June.
He was looked after by a dedicated team of carers with kindness and dignity. They have been a great source of understanding and support to me as well as Dad.
Carers do not get enough credit and
you should be extremely proud of your Team.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R K K (Friend of Resident) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is quite exceptional. I have recently had to (regretfully) visit frequently as my friend's dementia progresses.
The carers are positive and always soft-spoken and friendly. They will try and bring out a smile from the resident even on the worst of days.
When I chat with my friend
about her day, she often doesn't always remember how she spends her day but always remembers having enjoyed her time.
The building is spacious, immaculate and inviting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charlie M (Wife of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care assistants were very accommodating to my husband's needs. The food was fantastic however, I was very disappointed in the lead nurses diagnosis that my husband would never return home and I should start to carve a life for myself! The manager was very kind and in the future, I am going to volunteer.
The whole experience was fine just not the right place for my husband, not the home's fault.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Daughter of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Has changed my view on care homes. All the staff are lovely and friendly. Treat my Dad and other residents like family. Would like better and more varied food and more activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Morris M (Grandson of Resident) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank all the staff at The Grange Care Centre on behalf of Grandad who spent nearly three months in the home. He was so well looked after by all the staff. It was quite emotional when he left the home on his last day on the to move to his permanent residence. Every time we left
after visiting we could always relax at home knowing that my Grandad was in very safe and capable hands and would be well looked after. Please pass on our thanks and appreciation to all the staff who my father and myself could rely on 100%. Thank you so much. Thank you all from our family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jossie R (Friend of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found The Grange to be an outstanding care home. The staff are without exception, kind, caring, thoughtful and understanding. They cope wonderfully with amazing patience and tolerance despite the challenges they face with dementia.
The home provides a range of environments and activities for
residents. They make use of their magnificent grounds for parties and utilize any opportunity to stimulate residents. I love their new parrot too!
The atmosphere is more friendly and warm than many other care homes we visited.
We are so relieved and thankful for the care and have no hesitation in recommending The Grange to anyone who asks.
Many, many thanks to those that have contributed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.5 (8.466)

Overview of Review Score

The Review Score of 8.5 (8.466) out of 10 for Lilleybrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.366 for Lilleybrook Care Home is calculated as follows: ( (47 Excellents x 5) + (23 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 82 Ratings = 4.366

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.1 Points relating to the number of positive Reviews for Lilleybrook Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Lilleybrook Care Home

What types of Care is Lilleybrook Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lilleybrook Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lilleybrook Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Lilleybrook Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lilleybrook Care Home to the centre of Cheltenham?

1.7 mile(s) as the crow flies, distance by road may be significantly further.