Review from Denise M (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience

My mum went to live at The Grange Care Centre just 8 weeks ago. I can honestly say that care, love and trust they have shown my old mum is a million percent. I wished so very hard that she could have been living here all the time she's has to stay in a care home. My mum was in a terrible place and when

she moved into The Grange, they brought life back into my mum's soul. She talks, sings, smiles and looks at least 2 years younger, in just 8 weeks. I will be grateful for life to all staff members at The Grange for giving my mum back to me.
Love, care, respect, kindness, time, that's what they give.

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Review from S C (Friend of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience

I', especially impressed by the care and dignity shown towards the residents. I find the residents genuinely happy and comfortable. I', always made welcome when I visit by the carers and staff. I also noticed to rooms are tidy and carers seem to know the residents well.

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Review from I G (Cousin of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience

This was my first experience of a care home and from day 1 I was completely satisfied. The staff went above and beyond to help my Cousin settle in and not once did we have any reason to doubt that she was extremely happy there. Despite the loss of most of her speech following a stroke she managed to

communicate with the staff and other residents and loved to join the singing group, the birthday celebrations and other events organised by staff. Management were wonderful and were always forthcoming about her condition throughout her 14 month stay.

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Review from Doriana S (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience

In my opinion, this is an extremely well-run care home. Management is dedicated, totally involved and easy to approach. Staff are friendly and caring. We do feel mum is well looked after and cared for. Meals are very good and rooms are spacious, private and clean as is her bedding. We are happy to recommend

this care home to friends.

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Review from Mark K (Grandson of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience

I've just been with my Fiancee to visit and introduce myself to her Granny residing here. In comparison to a different Care Home I used to visit back in the days I was expecting grumpy residents living in an aged and smelly environment. I was pleasantly surprised to find the complete opposite. We stayed

and chatted for the better part of two hours and all had a lovely time. Overall, I left feeling inspired and impressed. Will certainly be visiting again soon.

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Review from Mike P (Stepson of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience

My stepmother suffering from advanced Alzheimer's was placed in The Grange Care Centre once it became apparent that providing care within her own home was no longer a viable option. From the very beginning, staff showed compassion and understanding of her situation. They encouraged her to eat and take

interest in her surroundings which she had previously not done.

Her room with its en-suite facilities was always in immaculate condition and her own pictures and memorabilia were prominently displayed. Great care was taken to keep her clean and well dressed in her own clothes. Staff seemed to have a good understanding of her needs and medical condition. There was a welcoming atmosphere whenever we visited. As her condition deteriorated, we were kept well informed and she was treated with kindness and dignity during her end of life care plan.

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Review from C B (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience

My Mum regards The Grange as 'home'. Although her ability to express herself is now limited, she describes the carers as 'family'. She is very content and appreciates the way the activities coordinators chat with her and read her favourite poetry to her. I see that she is treated with love and respect

for her individually. It is such a relief for me to know that she is safe, well looked after and encouraged to mobilise and socialise. The manager has an excellent team of staff and is always happy to discuss mum's needs or take on any suggestions; she is personally interested in all the residents and their relatives.

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Review from Laura C (Niece of Resident) published on 18 May 2017
Submitted via Website • Report

Overall Experience

I wanted to write a review as a way of thanks to The Grange, for looking after my Uncle. I especially want to commend the way they looked after him, in the weeks leading to his recent death. Staff went above and beyond to ensure his wife could be by his side in the last days of his life. They were careful

to be sensitive to her loss and made my Uncle's last few days as comfortable a possible.
We were both touched by their kindness, and will be forever thankful.

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Review from Rebecca C (Daughter of Resident) published on 17 May 2017
Submitted via Website • Report

Overall Experience

Very happy with all the care Mum is receiving. Mum's room is very comfortable.

The home generally is very clean. Staff are fantastic with my mother, very polite. Have noticed they have lots of care for all services users.

I never visit at meal times so can't give my opinion about the food, however,

Mum very often compliments her dinner.

It is a lovely and caring environment.

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Review from J R (Daughter of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience

Dad is being very well cared for. The staff are very attentive and nothing is too much to accommodate dad.
Any issues I have had, have been promptly dealt with and resolved by the manageress and her team.
Thank you to The Grange. My siblings and I appreciate your dedication.

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Review from T B (Friend of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience

My friend spent her last year at The Grange where she was looked after very well and once settled, she was happy and content. It has a lovely calm and friendly atmosphere and I was always offered a cup of tea whenever visiting. What really impressed me was the patience, love and empathy that the young

carers (some foreign) had for the residents.

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Review from Arnold R (Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience

A truly wonderful home! The care team do everything to make me comfortable. They are worth their weight in gold.

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Review from Daniella F (Sister of Resident) published on 3 January 2017
Submitted via Website • Report

Overall Experience

My sister is extremely happy and feels very comfortable at The Grange.
The home has many unique qualities it can pride itself with. If I was to pinpoint the area that in my opinion shines brightest of all, it is the limitless warmth, care, dignity and devotion that this fantastic team offer its residents.

I think its fair to say they treat my sister as if she were their own!!

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Review from Alan C (Friend of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience

Welcoming and warm environment.
Staff exhibit totally devoted care.
Plenty of activities.
Beautiful building.
Tidy and well kept.
Residents always appear upbeat and content.
I have always immensely enjoyed my visits to The Grange!

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Review from S I (Daughter of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience

My mother spent 2 years and 3 months at The Grange. During that time she was well cared for and treated with great dignity. The last year of her life was extremely difficult but I always felt she was safe and in good hands. Her death was not easy, but their love and support to myself and my mother was

wonderful. The team on duty on the day of her death could not have done more. There are always things that could be improved - food, more 1 to 1 activities, but the care could not be better.

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Review from Steve H (Son of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience

We found the care home to be very well run, with experienced staff who were so attentive to all my mother's needs. In fact, she was very popular with them because she was always smiling "Thank you" and calling then "Darling"!! Given her last days of life, they were popping into her room to observed

every ten minutes, nurses and or carers! I would certainly recommend the home to any family who had a loved one who needed special care in Dementia or Alzheimer's.

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Review from Kenneth P (Husband of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience

My wife needed constant care as she became ever more frail with Alzheimer's dementia and two nurses were always nearby to fulfil all of her needs at all hours of the day and night.

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Review from Vicky B (Daughter of Resident) published on 5 July 2016
Submitted via Website • Report

Overall Experience

I want to say the care my dad received while being in The Grange was amazing.
He hadn't been there very long before he was taken away from us suddenly. He was starting to enjoy life again and that was all to do with the amazing staff they have.
The hardest thing was putting my dad into a home, but

I know it was the right thing, when I see him so happy.
I can't praise the staff enough when we lost dad, the support we were given and the staff came to his funeral, this is what makes you feel you are part of an extended family.
I wish my dad could of enjoyed more time in The Grange, he loved the staff, and they say they miss him still, he was one of a kind.
Thanks to everyone at The Grange, and keep the good work up, we need more places and people like you all.

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Review from Nora B (Partner of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience

The Grange Cheltenham is taking a lead on improving care for their residents. They have a lot more to offer than simply bed and board. By choosing the Grange you can give them a new lease of life, and have peace of mind that they are being well looked after.

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Review from Stuart A (Brother of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience

There used to be some organisation problems but since my brother returned there from hospital in a semi comatose condition (February 2016) the standard of care has been quite exceptional in every way.

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Lilleybrook Care Home

Care Provided by Lilleybrook Care Home

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