Field Lodge

London Road, St Ives PE27 5EX
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9.9 83 Reviews
  • Field Lodge, St Ives
Field Lodge is a purpose-built care home on the outskirts of St Ives in Cambridgeshire. The home offers a range of high-quality services from residential and nursing care, to respite and specialist dementia care.

Field Lodge boasts a range of amenities for residents to enjoy, no matter their likes and interests. From a tuck shop and contemporary café to an in-house cinema and hair salon and nail bar, there is always something on offer.

Each bedroom has been designed and decorated to offer ultimate comfort, they are spacious and complete with a widescreen TV and en-suite bathroom. Residents can also enjoy weekly activities in the lively home atmosphere.

At Field Lodge, there is a person-centred approach to care. The team takes time to get to know each resident before they move in to deliver individual care and lifestyle plans to suit their unique needs.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Field Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Martinez (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014

Funding & Fees Guide for Field Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,687
    • Self-Funded Residential Dementia Care from £1,699
    • Self-Funded Nursing Care from £1,884
    • Self-Funded Nursing Dementia Care from £1,959
    • RESPITE Self-Funded Residential Care from £1,896
    • RESPITE Self-Funded Residential Dementia Care from £1,909
    • RESPITE Self-Funded Nursing Care from £2,094
    • RESPITE Self-Funded Nursing Dementia Care from £2,169

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Field Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Parking

  • On site


Field Lodge Reviews (83)

Total of 83, showing 41-60
9.9

Field Lodge has a Review Score of 9.9 (9.872) out of 10, based on 15 reviews in the last 2 years. Over all time Field Lodge has 83 reviews.

Overall Experience

  • 64
  • 17
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Date Published

83
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15
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Review from J T (Sister of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in Field Lodge since 28th October 2019 and has experienced excellent care and treatment. The carers and medical staff have been very good, pleasant and helpful. She enjoys the activities especially anything musical which is well provided.
The facilities available to residents and
visitors are very good.

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Review from J P (Son of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Field Lodge is a very good care home in my opinion. My mother's care was very good and the care staff and nurses looking after her were always pleasant and helpful. The facilities available to residents and visitors were also very good.

Reply from Jo Hancock, Customer Relations Manager at Field Lodge

Thank you for your feedback, it was a pleasure for us to care for your lovely Mum.


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Review from Brian L (Husband of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well run care home. The management and staff are very helpful and look after the residents in a kind and friendly manner. The residents are encouraged to take part in daily activities. The garden is well kept and we spend a lot of time there.
My wife has dementia and is very well cared
for and I feel happy that she is in a friendly and safe environment.

Reply from Jo Hancock, Customer Relations Manager at Field Lodge

Thank you for this lovely feedback, the whole team will be thrilled to hear you are so happy with our care provision.


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Review from D H (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated with care, respect and dignity during his stat at Field Lodge Care Home. The staff are lovely the care they had for my father was extended to the whole family. I cannot recommend the home highly enough.

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Review from Shona J (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted some respite care for my mother so that we could go away for a break. Field Lodge was the only place we could find that would consider us more than two weeks ahead of our holiday. The certainty of care is one of the most stressful elements for carers trying to have a break. The staff were very
welcoming and understood exactly the issues. I really like the smaller lounges, offering different experiences, and allowing visitors to chat with residents outside their rooms, rather than one single large lounge. Also liked the "memory walk". Staff were caring and very efficient.

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Review from Diana H (Daughter of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Field Lodge proved to be an outstanding port in a storm when my mother suddenly needed full-on support: here we found care and kindness. The surroundings are bright and pleasant, the staff are engaged, kind, professional, and friendly; there are stimulating activities every week; the food is varied,
well-balanced with flexibility and choice; the garden is accessible and charming; family and friends were made very welcome at, it seemed, any time. The administrative staff, in addition, were very helpful in making what needed to happen, happen, taking the stress away.

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Review from Alison F (Daughter of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Field Lodge deserves the highest possible praise. We looked after my lovely Dad for as long as we could at home, it was with great sadness and reluctance that we admitted him into care. However, Dad immediately perked up in the sociable environment where nothing is too much trouble and he was given
very personal attention. He has now been at Field Lodge for several months and is very, very happy. I can't fault the staff's attention to him (even when he is playing up) and to us (when I have asked question after question!) It feels like nothing is too much trouble and everyone in the team, from reception to all the wonderful carers on Buttercup are personable, friendly and professional. The team's calm and compassionate understanding has made such a huge impact on our family. My Dad has given his life to our family over the years and deserves the very best. I can say hand on heart that this is what he receives at Field Lodge.

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Review from C L (Sister-in-law of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Field Lodge a warm, friendly welcoming home for my brother-in-law who seems very happy here. The staff are so kind and helpful.

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Review from A M C (Husband of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very friendly and helpful. The security is excellent, has an area downstairs to have a cup of tea and cake and choices for food.

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Review from Rosemary R (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was given the best care we could have ever wished for. From the day she moved in, we had complete peace of mind that she was in safe and cared for and we were able to sleep at last and not wait for the am calls. This is the friendliest place anyone can have loved ones cared for and we will forever
be eternally grateful.

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Review from Rose (Daughter of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a two week respite break at Field Lodge following an episode of serious illness. She had a lovely room which was freshly decorated, clean and user friendly. The carers were kind, treated my mother with dignity and respect and made the effort to make sure she felt welcome as they realised
that she felt anxious and homesick at times. My mother was able to enjoy the activities organised for the residents and appreciated the company of the staff and residents during her stay. Meal times were sociable and the meals were excellent. The administration staff were helpful and also concerned to make her stay as smooth as possible.

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Review from Margaret F (Daughter of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcoming place, clean, well designed, lovely gardens and very friendly staff. Really loved the idea of The Cafe, a super meeting place for residents and visitors. Our mum was only in for 2 weeks for respite but will return if long-term care is needed.

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Review from Sandra C (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care mum received at Field Lodge was exemplary. Family visits were welcome at any time and the peace of mind we had about mum living there cannot be exaggerated. All of the staff helped in making her last months as good as they could possibly have been.

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Review from Malcolm H (Son of Resident) published on 5 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and carers are caring and attentive. The standard of all facilities (care, catering, social, entertainments etc) is high.

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Review from Sarah B (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from receptionists, chefs, entertainment organiser, carers, nurses, secretarial and management are always friendly and helpful.
Everyone smiles when you enter the door and makes you feel welcome.
This attention to visitors is even more important when it's given to residents. My mum
was at Field Lodge for 3 months until the end of her life. She had the best possible care and was very content and settled in her lovely, bright room with delicious food and friendly, chatty carers and nurses.

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Review from T R (Daughter of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst my Mother seems comfortable and cared for there have been some issues regarding care and cleanliness. Bath/showers are not often enough. I have asked these to be at least every 2/3 days for someone with incontinence. This is of vital importance and ideally, should be daily.
I don't blame the
staff but rather the need for more, 2 carers for a unit of 11 residents is NOT enough and those that think this is adequate should spend a day on the unit themselves.
The carers are very good with Mum but I have noticed turnover of staff increasing recently which is quite worrying and heard inadvertently of staff dissatisfaction with management, hours and pay.
The work they do is extremely taxing both physically and mentally but as is the usual case those at the coalface get paid the least.
When Mum first came to Field Lodge, the previous manager and customer relations, I must say both had a much more hands-on approach and in general, the whole atmosphere of Field Lodge was better then.

Reply from Samantha Debenham, Marketing Support Administrator at Field Lodge

Thank you for your comments and positive scores on facilities, care, activities and staff. We appreciate all feedback and take concerns raised very seriously. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident, which is used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs, 24 hours a day, seven days a week.


I know that we have seen changes in the team recently and we can confirm that we have now recruited some fantastic new colleagues, which should provide even more stability over coming months. With regards to your comments about your mother’s personal care, I understand that the home manager is aware of your concerns and has met with you personally to come up with an action plan to address these. Thank you again for taking the time to share your views and please do not hesitate to contact the home if you wish to discuss this matter further.


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Review from Mandy (Daughter of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The facilities at Field Lodge are good. There are activities going on quite frequently. Staff are friendly. Food is good with a variety of choices. However, I feel some aspects need improvement, Mum's personal hygiene is not good enough. Showers are hardly ever given, just body washes. The room is kept
fairly tidy. The bathroom needs a lot of improvement hygiene wise.

Reply from Samantha Debenham, Marketing Support Administrator at Field Lodge

Thank you for your review of Field Lodge care home and for taking the time to share your feedback. We are glad to hear that you have witnessed our full activities schedule. The lifestyle team support residents to continue with their own hobbies and interests, with daily activities that residents can choose from. It is also great to hear that the food is of good quality and that you feel that there is a choice for residents.


With regards to your comments about care quality and the cleanliness of the home, I am very sorry to hear these have not been meeting your expectations. I understand that the home manager is aware of your family’s concerns and has met with some members to come up with an action plan to address these issues; however, should you want to discuss anything in further detail please contact the home manager who will be more than happy to speak with you.


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Review from Maureen C (Niece of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Field Lodge has exceeded my expectations as a care home. When I took my uncle to stay at Field Lodge the staff were and are very supportive. They are all very caring and despite some of my uncle’s challenging behaviour they care for him, and I believe really love him. It is wonderful for me and the
rest of the family to entrust my Dear Uncle in your tender and loving care. Thank you so much for everything.

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Review from Susan D (Daughter of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Noticeably over the last year, the care home has declined rapidly since the change of manager. Although the staff still are attentive to my mother, they have less time as there is so fewer staff. How 2 staff can be expected to cope with 11 beds is beyond me. There seems a weekly exodus of staff which
for Mum in her condition is very confusing.


I have also been waiting for 4 days for an email reply from the manager about serious concerns I have raised about my mother which to date I have still not received.


Overall the caring staff you have are great but I am worried how long this will last as the numbers are dwindling.


Reply from Amy Wilson, AD at Field Lodge

Hi Susan,
Thank you for taking the time to post this feedback. I am very sorry to hear that we have not been meeting your expectations of late, and even more so, that our process for responding to your feedback has fallen down in this instance. I have been working with the home manager, to look into your specific concerns regarding your mother’s care and if you haven’t already, I would encourage you to pick up with her directly when next you are in the home. Regarding your comments below, I know that we have seen some changes in the team in the last few months, but looking at our rotas, I can assure you that we have always had each suite staffed to a safe and appropriate level. More importantly though, we have now recruited some fantastic new colleagues which should stabilise the team again over the coming months. Either the home manager or I would be very happy to talk this through with you in more detail. I am confident we can address your concerns between us, but if you would like to raise a more formal complaint at any point, you can find details of how to do so on our website.
Kind regards.


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Review from Chris S (Relative of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I first made contact with the home, the management team at the time were exceptionally helpful, understanding and extremely skilled at handling difficult personal situations. They made a transition in lifestyles as painless as it could be. The staff, particularly the team leaders are generally
outstanding and do their very best to ensure a safe and loving environment. The staff from the team leader down cannot be faulted for their dedication.
The lifestyle lead is a great credit to the home and puts a huge effort into meeting the resident's wishes. The reception staff always make you feel welcome. The food is varied and good. The car park is too small and crockery could be cleaned better.

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Field Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Field Lodge is calculated as follows: ( (160 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 179 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Field Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (94)

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Meet the Team (4)

Linda

Linda Martinez

Job Title: Home Manager

Joined: 2004

As a Home Manager, I am constantly striving to make the home a better place. At Field Lodge, we’ve been a part of several firsts for Care UK, which I’m really proud of. We were the first Care UK home to provide residents with Namaste care and the first to be awarded the ‘Care for VIPs’ accreditation from Worcester University.


I’m very passionate about supporting individuals living with dementia, both initiatives acknowledge a gold-tier level of care as well as heightening support for relatives thanks to a strong focus on person-centred care. From the levels of support and care, I have been shortlisted for ‘Dementia Care Manager of the Year’ at the National Care Awards 2023.


I am keen to create an inclusive environment for everyone, we celebrate all cultures and LGBTQ+ with a variety of activities. Field Lodge has a homely atmosphere, I’m incredibly proud of the whole team who make the home such a comfortable place for everyone.


Keri

Keri Barker

Job Title: Lifestyle Coordinator & Dementia Care Coach

I love the family feel of our care home and enjoy getting to know the residents and their families. Knowing I’ve made a difference in the resident's lives, especially those living with dementia, is the highlight of my day.


I’m a trained namaste practitioner, as part of my day I run namaste sessions which include hand or foot massages, music therapy, and themed sensory and gentle movement sessions. I’m very passionate about namaste as it gives people living with advanced dementia a way to communicate, it brings dignity, connection, and comfort, embracing the essence of each individual within the environment of the home.


Field Lodge is like no other care home, I love working here, and I’ve been at the home since 2014.


Sam

Sam Shepherd

Job Title: Lifestyle Lead

Joined: 2014

I put on a programme of activities every week, I love organising fun and exciting things for residents to do, whether that’s out in the minibus, or entertainment and activities in the home. Our location is a real treat as in a couple of minutes residents are in St Ives, where we can stop and get a coffee and feed the ducks.


But not everyone likes going out or group activities, I find it just as important to have a cup of tea and a natter, this can be about their life history or life at home, I always ensure activities are resident-led, to ensure maximum enjoyment and engagement.


I have worked at Care UK since 2014, it’s a fantastic organisation, everyone cares about delivering the highest quality care.


Donna

Donna Tattersall

Job Title: Head Chef

Joined: 2020

I have over 30 years’ experience in catering in hotels and restaurants, when I joined Field Lodge in 2020 it was my first experience of working in a care home.


I’m passionate about great food and about delivering interesting, satisfying meals to residents. My favourite part of the day is serving the meals, seeing happy faces and gaining feedback from residents.