Sandfields

St Georges Road, Cheltenham GL50 3EL
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9.8 142 Reviews
  • Sandfields, Cheltenham
Located in Cheltenham, Sandfields is a purpose-built care home providing quality residential, respite, nursing and dementia care.

Built over three floors, Sandfields is the epitome of comfortable living. The floors are divided into two suites, each benefiting from its own dining room, lounge and spacious en-suite bedrooms. Creating smaller communities in the home makes it easier for residents to get to know each other, and it keeps hustle and bustle to a minimum.

Sandfields also has a range of fantastic facilities including a café, hair and beauty salon and cinema room. The experienced team provides person-centred care based around residents' personal interests and hobbies, supporting them to live fulfilling lives.

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Care Provided by Sandfields

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Malaika Charles (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014

Funding & Fees Guide for Sandfields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,824
    • Self-Funded Residential Dementia Care from £1,914
    • Self-Funded Nursing Care from £2,064
    • RESPITE Self-Funded Residential Care from £2,034
    • RESPITE Self-Funded Residential Dementia Care from £2,124
    • RESPITE Self-Funded Nursing Care from £2,274

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Sandfields to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Sandfields Reviews (142)

Total of 142, showing 1-20
9.8

Sandfields has a Review Score of 9.8 (9.799) out of 10, based on 37 reviews in the last 2 years. Over all time Sandfields has 142 reviews.

Overall Experience

  • 130
  • 10
  • 1
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Date Published

142
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Review from Carol A (Niece of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I began my search for a Care Home for my aunt, I really didn't know where to begin as I lived a long way from Cheltenham and did not know the area. A friend of my aunt had recommended Sandfields so I began my search there. I didn't need to look any further. I was shown around by a very professional
lady who explained everything during my tour of the Home.
Having decided on the Home, a couple of staff visited my aunt with a brochure before she moved there to explain everything and reassure her. The transition went very smoothly and my aunt was extremely happy there for the final 2 years of her life.
The care she received was superb and the staff often went above and beyond. Unfortunately she was bed-bound for most of her stay so could not take full advantage of the activities, visits and outings that the home offered. The food was always amazing.
The quality of the food was excellent and the staff would often prepare special meals for her as she struggled to eat some food.

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Review from W H (Niece of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I have become extremely concerned about the lack of staff, non-existing activities (especially at Weekends) and lack of communication. I have reported this to management but have received no response. There appears to be great unhappiness in all care sectors and with the high fees charged and increase
in April, the issue is unacceptable.

Reply from Samantha Debenham, Reviews Team at Sandfields

Thank you for reaching out to express your concerns. I am genuinely sorry to hear about your dissatisfaction regarding staffing levels, activities, and communication at Sandfields. We understand how important these aspects are for resident wellbeing, and I deeply regret that we have not met your expectations. Please know that your feedback is extremely valuable to us. I am particularly concerned to hear that you feel there has been a lack of responsiveness from the management team regarding your concerns. I understand that you have already liaised with both the Deputy Home Manager and the Home Manager separately regarding these concerns. I would appreciate the opportunity to discuss your concerns in more detail so that we can address these matters promptly. If you feel comfortable, we would implore you to contact us via complimentsandcomplaints@careuk.com so we can investigate your concerns in more detail.


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Review from Claire W (Daughter of Resident) published on 1 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very well cared for at Sandfields. The staff quickly worked out how to deal with his needs. The care, support and attention to detail provided on his suite is outstanding. Everyone is so kind, very helpful and friendly. The team leaders run the suite very efficiently and the team works
extremely well together. The activities team are welcoming and runs a big program of activities for all abilities. They are brilliant with the residents, creative and welcoming. Everyone has been so kind and helpful since Dad arrived 6 months ago. It's a lovely care home with a very homely environment and a well-kept garden. Dad loves the food, afternoon tea and going to the cafe downstairs. His room is modern, clean, warm and safe.

Reply from William Parry, Reviews Team at Sandfields

Thank you for taking the time to review our home. It is amazing to hear about your experience with us at Sandfields.


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Review from Sue T (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been here over a year now and things are as good as they've always been. The staff are amazing. So caring. The home always has a friendly buzz for residents, family, staff, and friends. There's always things going on if Mum wants to join in.

Reply from William Parry, Reviews Team at Sandfields

Thank you so much for leaving such a kind review. At Sandfields, we pride ourselves on providing a care-centered approach. I'm glad that there are an abundance of activities that Mum can get involved in.


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Review from C F (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted for respite care after being in hospital very ill. The staff made the transition quick and gave us lots of help and advice. A stressful time made it a little easier.
Excellent facilities, clean, welcoming amazing carers. Dad even likes the food after nearly 2 years of eating very poorly,
he was malnourished.

Reply from Virginia Peachey, Reviews Team at Sandfields

It is very kind of you to do a review for us, we are so pleased that your father enjoyed the food. Thank you for your very kind words.


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Review from E F (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the team and Sandfields for making the transition into care for my Dad so seamless. Every single member of staff I have met has been so friendly, knowledgeable and caring and the facilities are always spotlessly clean and of a very good standard.

Reply from Virginia Peachey, Reviews Team at Sandfields

We are so pleased to receive your review, thank you for your kind words and for taking the time to do this.


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Review from A F (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the ambience, the staff is friendly and helpful. Love the Cafe area and think the garden area is well thought out. Staff always have time to talk to me and I have no concerns regarding Mum's safety and wellbeing. As an ex-nurse - the place smells nice! No stale urine or cabbage!

Reply from Virginia Peachey, Reviews Team at Sandfields

Thank you for taking the trouble to complete a review for us.


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Review from Trudie M (Daughter-in-law of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law joined the Sandfields community only recently but has already made it her home and is very happy. The staff are all amazing and always have time for her with lots of activities she can join in with, her favourite being art where she has hours of fun. The whole of Sandfields feels inviting,
homely and comforting. Mum has commented that it's lovely to have company and not be on her own but has the space to do so if she wants time in her room. Not that she is ever there, we usually have to take a tour to find her as she may be in the Art room, the Cinema, the Cafe or even the hairdresser. Thank you to Sandfields for putting our minds at rest and caring for Mum in a dignified and special way that we no longer can. And putting the smile back on her lovely face and hearing her laugh again.

Reply from Virginia Peachey, Reviews Team at Sandfields

We are so pleased to read the lovely comments in your review, thank you for taking the time to do this for us. We do appreciate it.


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Review from Dave M (Son of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was not at all well when we decided she (and we) needed respite care. We selected Sandfields based on recommendations from others and arranged a two-week stay in August. Mom was welcomed, shown to her room and helped to settle. She was helped to organise herself and taken to dinner with the
other residents. Over the two-week period of care, Mom became very settled and her health improved. She decided that she was very happy at Sandfield and wanted to stay. She has made friends with quite a few of the residents and carers and will happily tell anyone (and everyone) how nice it is not to worry about anything anymore. Mom really enjoys the activities and events that happen daily. On the health and well-being side, it is clear that now Mom has a healthy, well-balanced and well-cooked diet her health has improved considerably. Regular Doctor/Nurse visits and very well-trained care staff are very reassuring. We are very happy with the choice of the care home and everything it offers to Mom.

Reply from Virginia Peachey, Reviews Team at Sandfields

Thank you for giving us such a wonderful review, it is very kind of you and we are pleased that it has worked out so well for your mum.


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Review from A F (Daughter of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident of Sandfields for some 3 years and it has been her home in the true sense of the word. All the staff have become like family to her and us (including my siblings) - her actual family. She has always been treated with dignity and respect, always clean, dressed, groomed with
hair and nails looking immaculate. The staff, those involved in her personal care and those behind the scenes are very special people - kind and considerate, nothing is too much trouble. The lifestyle team have a full programme of events for all the residents, everything from quizzes, films, trips out in the minibus, craft projects, baking, animal visits etc. They do all they can to make sure there are social events for a whole range of activities without ever forcing anyone to attend. Sandfields is an amazing and very special home - care - they absolutely do 100 per cent every day. I could not have wished for a better place for Mum to have enjoyed her final few years.

Reply from Virginia Peachey, Reviews Team at Sandfields

Thank you for your wonderful comments and for taking the time to complete this review for us.


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Review from James A (Brother of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always helpful. Feel my sister is well cared for. Nice garden to wander in. Activities are very good to keep my sister active. Very good coffee lounge for meeting other people. All in all, excellent.

Reply from Virginia Peachey, Reviews Team at Sandfields

Thank you for your wonderful comments and for taking the time to do this review for us.


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Review from C L (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents now live at Sandfields. Dad (93) has very severe dementia and it is such a relief to know he is safe and cared for 24/7. The staff are so kind and patient and I can't imagine a better environment for him to be in.
Mum (90) has been suffering badly from all sorts of age-related conditions
for years and severe depression. She was having carers at home twice a day at £35/hour. After 6 months at Sandfields, she is really thriving. A combination of proper care, proper hygiene, proper food, kind staff, a community of other people around her, lovely spaces (garden and coffee shop), a variety of activities she sometimes joins in, kindness and attention. All family members that visit cannot believe the change in her health and mood. For less than £11/hour too!

Reply from Virginia Peachey, Reviews Team at Sandfields

Thank you for your very kind words and for taking the time to complete this review for us.


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Review from L M (Sister-in-law of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Sandfields highly enough. The staff are all dedicated to giving the residents the quality of life they deserve. The management team are highly visible and are always ready to listen and help.

Reply from Virginia Peachey, Reviews Team at Sandfields

Thank you for your kind words and for taking the time to do this review for us.


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Review from A A (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly, attentive, approachable and kind. Great activities and an inclusive atmosphere for all. Clean and organized, though sometimes Dad's clean laundry ends up with others! The cafe is comfortable and welcoming for visitors.

Reply from Virginia Peachey, Reviews Team at Sandfields

Thank you for taking the time to do this review for us and for your very kind words.


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Review from K B (Son of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff who go the extra mile. Mum is very well cared for, secure, safe and happy. The entertainment programme is excellent. I can't think of anything they could improve on. Overall the experience has been wonderful - as a family member you are always made welcome - and the cafe is a great environment
to meet others and socialise.

Reply from Virginia Peachey, Reviews Team at Sandfields

Thank you for taking the trouble to send a review for us and for your very kind words.


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Review from Mike K (Son of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Sandfields for respite but chose to stay as her mobility wouldn't' allow independent living in her own house.
We initially visited a few care homes in the area and Sandfields was the only one where all members of staff smiled and/or spoke to us.
Mum was very anxious about moving from
her family home; Sandfields' staff have been brilliant at reassuring her and making her feel welcome.
Sandfields is clean, bright and alive. Events and trips are put on for the residents, but Mum especially likes the café area near reception, spending most of her free time there, watching people come and go. We particularly like the free drinks and cake!
Mum misses old neighbours but, with no visiting restrictions, rarely has a day without family or friends.
The food is good and varied but what really makes the place home is the staff. Our family are so grateful to the staff who are caring, compassionate, empathetic and understanding to each individual resident in a fun, respectful way.

Reply from Virginia Peachey, Reviews Team at Sandfields

Thank you for taking the time to do this review for us. We do appreciate it and thank you for your kind words.


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Review from Lloyd T (Son of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff and facilities, my father receives outstanding care. I have no hesitation in recommending Sandfields.
All the staff are very friendly and show high levels of care.
Superb location in central Cheltenham with lovely outside space and convenient on-site parking.

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Review from Richard P (Friend of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming to us and our dog! Felt more like a hotel than a care home. Plenty of attentive friendly staff. Beautiful outdoor space. The cafe area is an especially useful space for visitors and residents to socialise.

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Review from A T (Grandson of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff seem lovely and all take the time to speak to my Grandma. The garden is a lovely space which I know she appreciates as she spent a lot of time on her own. The activities available seem to be well run. She seems to settling in nicely.

Reply from Virginia Peachey, Reviews Team at Sandfields

Thank you for your review it is very kind of you, we are happy to have our lovely gardens. Activities are a very important part of our residents daily lifestyle at Sandfields.


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Review from Paul D (Son of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since November 2022. The staff are always friendly and helpful. Activities are great and always encourages Mum to partake and sit in the lounge. The food is good and varied. Critical staff are attentive and focused and cared for by management to the resident's benefit!

Reply from Virginia Peachey, Reviews Team at Sandfields

We are always pleased to get a review, and therefore, we would like to thank you for taking the time to do this for us.


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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Sandfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Sandfields is calculated as follows: ( (374 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 437 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandfields is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Malaika

Malaika Charles

Job Title: Home Manager

I'm a qualified and experienced nurse – I've worked in hospitals and care homes for over twenty years.


I joined Care UK in 2014 and have worked my way up to clinical lead, deputy manager and now home manager.


No two days are ever the same here at Sandfields. Every resident is treated as an individual and according to their changing needs. My favourite part of the day is meeting with my team at the start of the day, receiving handovers from each unit and supporting colleagues to make decisions that will make a difference in the lives of the residents.


Outside of work, I'm very connected with my church and the local community. I also like to spend my free time going camping, sightseeing and connecting with friends and families all over the world via social media.


Frequently Asked Questions about Sandfields

What types of Care is Sandfields registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sandfields provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sandfields have?

There are 90 Single Rooms.

What are the Facilities & Services at Sandfields?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sandfields to the centre of Cheltenham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.