Sandfields

St Georges Road, Cheltenham GL50 3EL
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9.8 142 Reviews
  • Sandfields, Cheltenham
Located in Cheltenham, Sandfields is a purpose-built care home providing quality residential, respite, nursing and dementia care.

Built over three floors, Sandfields is the epitome of comfortable living. The floors are divided into two suites, each benefiting from its own dining room, lounge and spacious en-suite bedrooms. Creating smaller communities in the home makes it easier for residents to get to know each other, and it keeps hustle and bustle to a minimum.

Sandfields also has a range of fantastic facilities including a café, hair and beauty salon and cinema room. The experienced team provides person-centred care based around residents' personal interests and hobbies, supporting them to live fulfilling lives.

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Care Provided by Sandfields

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Malaika Charles (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014

Funding & Fees Guide for Sandfields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,824
    • Self-Funded Residential Dementia Care from £1,914
    • Self-Funded Nursing Care from £2,064
    • RESPITE Self-Funded Residential Care from £2,034
    • RESPITE Self-Funded Residential Dementia Care from £2,124
    • RESPITE Self-Funded Nursing Care from £2,274

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Sandfields to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Sandfields Reviews (142)

Total of 142, showing 21-40
9.8

Sandfields has a Review Score of 9.8 (9.799) out of 10, based on 37 reviews in the last 2 years. Over all time Sandfields has 142 reviews.

Overall Experience

  • 130
  • 10
  • 1
  • 0
  • 1

Date Published

142
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20
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Review from W K (Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended Sandfields between 7/12/2023 and 19/1/24 after a light day stay in hospital for treatment for phenomia. I found the time at Sandfields very pleasant and comfortable. The frequent attendance of carers was very helpful and came out ready to go back to my home, living alone with carers coming
for 1 hour, night and morning each day since. I am happy to recommend the service and kindness at Sandfields to anyone needing similar help.

Reply from , Reviews Team at Sandfields

Thank you for taking the time to leave us this review, we do appreciate your time. We are glad that you enjoyed your stay with us and felt that the experience was worthwhile to your recovery. We hope you continue to stay fit and well.


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Review from C E (Niece of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandfields provided a room which they decorated with balloons and a banner for my aunt's 95th birthday party. All the staff we came into contact with were positive, engaged and extremely enthusiastic and supportive. It enabled us to give my aunt a memorable afternoon and we were left with an overwhelming
sense of kindness and care towards our very precious matriarch ( she would love this term!)
Thank you to everyone who made this occasion so very special for us all.

Reply from Mark Young, Reviews Team at Sandfields

It was our pleasure to make your Aunt's birthday a very special occasion, we are glad that you all enjoyed your afternoon. Thank you for taking the trouble to leave this lovely review.


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Review from Sarah C (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after in the home and is happy in her room. Staff are friendly and attentive and check her regularly. Food is lovely and residents have a choice each day as to what they can eat. For visitors there is a lovely cafe to and sit in with homemade cakes made each day and self-service
for a range of tea and coffees. When weather is warmer the well-maintained gardens are lovely to walk around.

Reply from Virginia Peachey, Reviews Team at Sandfields

We thank you for taking the trouble to complete a review for us. Also for all the lovely comments and we are glad that your mum is happy in her room.


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Review from David G (Son of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistently good care, in line with what I have come to expect over six years. Sometimes when members of staff from other units, or new staff, are on duty with my mother's care there is a slight drop off in performance due to unfamiliarity, as would be inevitable for any care home, but overall the
quality of care is outstanding.

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Review from D G (Relative of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial enquiry through to viewing Sandfields, we were very impressed with the quality of the care offered and the extent of their interest in everything that was needed to make our relative comfortable and at home.
Including their welcome to family members and also attending to anything that
we required to help us care for our sister.

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Review from F K (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Sandfields for a month and so far so good. He's still getting used to a care home after inability to live independently anymore. He has enjoyed the activities and food very much. The care he receives is good - the carers are friendly and kind and always remember the residents by
name. He loves walking in the garden area and is making new friends. He is treated with dignity and the home is comfortable and warm. Only downside is lack of parking during the week and laundry service needs improving.

Reply from Samantha Debenham, Reviews Team at Sandfields

We are delighted to hear your father is enjoying his time at Sandfields and making new friends. Thank you for your lovely comments about the team, everyone works really hard to make Sandfields a lovely care home for residents to live. We would like to reassure you we are currently reviewing our laundry facilities and looking at external parking use for colleagues.


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Review from Ruth R (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend this care home and consider it to be one of the best in Cheltenham. Mum has settled well and feels safe and comfortable with wonderful caring and friendly staff. Comfortable room, great facilities for making your own cuppa, lovely visitors/residents lounge, nice outside space. So reassuring.

Reply from Virginia Peachey, Reviews Team at Sandfields

Your kind comments about Sandfields are very much appreciated and we are pleased to hear that your mum has settled well and feels safe and comfortable. Thank you for taking the time to send us a review, we are most grateful.


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Review from Sarah K (Granddaughter of Resident) published on 11 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so relieved to have found Sandfields, the staff have gone out of their way to help and my grandmother is very happy there while recovering from a fall. I would highly recommend Sandfields, thank you!

Reply from Reviews Team, Reviews Team at Sandfields

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Sandfields Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from M C (Friend of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend of 46 years has recently had to go to Sandfields. She is thriving under the care she is given. The staff and carers are really kind. They really look after her.

Reply from Virginia Peachey, Reviews Team at Sandfields

We are thrilled to receive your review for Sandfields. We always do everything we can to maintain our high standards and offer the best service we can. We do appreciate you taking the time to give us a review; thank you.


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Review from L B (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident at Sandfields for just under two months and we could not be more relieved with the decision to settle her here. Sandfields is an immaculate care home with dedicated and professional staff at every level. Regular daily activities are on offer for residents' interest which
include quiz mornings, live performances by visiting musicians and even film screenings in a designated cinema room. The bedrooms with ensuite bathrooms are spacious and cosy. Meals are well prepared and always with a choice of two options per course. There is a pleasant, social cafe area which can be enjoyed for family visits along with shaded seating in the well-kept garden for the warmer months. What also stands out is the organised, smooth-running way in which the home is managed and this is reflected in the calm, friendly interaction of the staff both towards the residents and family and friends. Thank you to all at Sandfields!

Reply from Virginia Peachey, Reviews Team at Sandfields

Thank you for taking the time to send a review for us. We are delighted to read your kind comments and we thank you for choosing Sandfields as a home of choice for your mum. We assure you that we will always do everything we can to continue our high standards.


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Review from J F (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Sandfields on emergency respite care. Since her arrival, she has been very well looked after and cared for by friendly supportive staff.
As her continuing needs change the staff have been able to adapt her care package to suit those needs.

Reply from Hannah Atherley, Reviews Team at Sandfields

Hi, thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from M P (Respite Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home staff can’t do enough for you, all so very helpful and very impressed the caring side is second to none and they are very good when it comes to bathing, they are very careful and very gentle.
The medical staff are A1 and always so helpful and if you need a doctor they will get one
ASAP.
The cleaning staff are again so very good, the place is spotless all the time plenty of freshly homemade cooked food and will take orders. Thank you so much really love it here.

Reply from Hannah Atherley, Reviews Team at Sandfields

That is very kind of you, we always do our best to maintain our high standards. Thank you for reviewing us.


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Review from J W (Son of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic with my dad. He's at a stage where he can be quite demanding; however, all his requests are met with a smile.

Reply from Caprice Geisha, Reviews Team at Sandfields

Thank you very much for taking the time to leave us feedback about your experience. At Sandfields Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Adrian G (Respite Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my experience was very pleasant. Everyone is so welcoming. I would like to thank one member of staff for his support and major thanks to one lady. They are absolutely brilliant.
I would like to thank the night staff. Thank you for all your help - two members of staff are exceptional.

Reply from Hannah Atherley, Reviews Team at Sandfields

Hi Adrian, thank you very much for your lovely review. We will be sure to pass on your thanks.


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Review from David L (Friend of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the excellent facilities and staff. After a warm reception for our initial visit, we have been so impressed with the speed and efficiency of the seamless transition from the lady's own home to this five-star care home, where she is extremely happy. A big thank you to all those
who contribute to this great service. I highly recommend it and would put my own name down to stay here!

Reply from Caprice Geisha, Reviews Team at Sandfields

Hi David, thank you very much for taking the time to leave us this lovely feedback about your experience. At Sandfields Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Jenny D (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very unsure about whether our father was ready to go into a care home, but having placed him at Sandfields, we realise it was the best decision. His health, both physically and mentally, has improved since being there for the last three months. He is happy and never gets bored, as he loves all
the activities that are laid on, and he gets to socialise regularly. The stress of having to go shopping, cook his meals, do washing, etc is gone enabling him to enjoy life. All the staff at Sandfields are friendly and always happy. No regrets on his and our side.

Reply from Caprice Geisha, Reviews Team at Sandfields

Hi Jenny, thank you very much for taking the time to leave us feedback about your experience. At Sandfields Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are always here for you and the family.


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Review from R F (Nephew of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care and help our auntie gets at Sandfields. What can be a difficult time has been managed with compassion and support by everybody at Sandfields. Thank you.

Reply from Caprice Geisha, Reviews Team at Sandfields

Hi, thank you very much for taking the time to leave us feedback about your experience. At Sandfields, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Julie J (Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Sandfields in February 2023 from another care home in Cheltenham, where they had been awarded a CQC outstanding award. Her care there (and mine as a relative) at this home was much less than outstanding. Having never been through a care home selection process, I thought a CQC outstanding
level denoted a greater level of care, but it appears not.
I'm so pleased with how well Mum has settled in, the staff are caring and compassionate, and I feel Mum's needs are fully met. Mum has dementia, is immobile and struggles to communicate her needs, but the staff understand and work with her to reassure her and ensure her comfort.
I visit Mum sometimes daily. Unlike the previous care setting, I'm made to feel very welcome and part of the family at Sandfields. This matters very much to me as I had looked after Mum at home for a long time prior to her needing a care home setting.
In my opinion, I feel that Sandfields deserves a CQC outstanding!

Reply from Hannah Atherley, Reviews Team at Sandfields

Hi Julie, thank you very much for taking the time to leave us feedback about your experience. At Sandfields, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Philip G (Son of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Sandfields work hard to create a safe and comfortable home for residents. Key staff have been in post for years, creating a warm and caring environment. Communication with relatives is good, and we always enjoy our visits to Sandfields, including time spent with Mum in the excellent care,
or when the weather is good, in the lovely garden.

Reply from Hannah Atherley, Reviews Team at Sandfields

Hi Philip, we are delighted to read your review. Thank you very much for highlighting our long-standing staff members and our communication.


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Review from Nicola H (Daughter-in-law of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has lived at Sandfields now for seven months. Her physical health continues to be well, and her mental health has gotten better; she is witty, humours the staff, has established relationships with the carers and trusts and allows them to take her on walks, activities and showers regularly.
We receive regular feedback, and even at the first sign of a cold coming, we were notified and continued to be updated as it developed to a sore throat but reassured it was not Covid and her temperature was regularly taken. If we take Mum out and we've asked for warmer clothing, we have gone in and found her dressed suitably, and her coat, hat, scarf and gloves are all laid out beautifully for us to assist Mum to be ready and warm on a cold winter's day. We could not be happier as the quality of care continues not only for Mum, but the staff take care of us also - nothing is ever a bother. If only all care homes were as genuinely compassionate and thoughtful and constantly considerate.

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Sandfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Sandfields is calculated as follows: ( (374 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 437 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandfields is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Malaika

Malaika Charles

Job Title: Home Manager

I'm a qualified and experienced nurse – I've worked in hospitals and care homes for over twenty years.


I joined Care UK in 2014 and have worked my way up to clinical lead, deputy manager and now home manager.


No two days are ever the same here at Sandfields. Every resident is treated as an individual and according to their changing needs. My favourite part of the day is meeting with my team at the start of the day, receiving handovers from each unit and supporting colleagues to make decisions that will make a difference in the lives of the residents.


Outside of work, I'm very connected with my church and the local community. I also like to spend my free time going camping, sightseeing and connecting with friends and families all over the world via social media.