Sandfields

St Georges Road, Cheltenham GL50 3EL
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9.8 142 Reviews
  • Sandfields, Cheltenham
Located in Cheltenham, Sandfields is a purpose-built care home providing quality residential, respite, nursing and dementia care.

Built over three floors, Sandfields is the epitome of comfortable living. The floors are divided into two suites, each benefiting from its own dining room, lounge and spacious en-suite bedrooms. Creating smaller communities in the home makes it easier for residents to get to know each other, and it keeps hustle and bustle to a minimum.

Sandfields also has a range of fantastic facilities including a café, hair and beauty salon and cinema room. The experienced team provides person-centred care based around residents' personal interests and hobbies, supporting them to live fulfilling lives.

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Care Provided by Sandfields

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Malaika Charles (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014

Funding & Fees Guide for Sandfields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,824
    • Self-Funded Residential Dementia Care from £1,914
    • Self-Funded Nursing Care from £2,064
    • RESPITE Self-Funded Residential Care from £2,034
    • RESPITE Self-Funded Residential Dementia Care from £2,124
    • RESPITE Self-Funded Nursing Care from £2,274

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Sandfields to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Sandfields Reviews (142)

Total of 142, showing 61-80
9.8

Sandfields has a Review Score of 9.8 (9.799) out of 10, based on 37 reviews in the last 2 years. Over all time Sandfields has 142 reviews.

Overall Experience

  • 130
  • 10
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Date Published

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Review from Ernest D (Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.
I love living here.

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Review from Janet C (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision to place your loved one in a care home is hugely difficult. Having explored options at other care homes Sandfields was head and shoulders above others for their personal yet professional approach. Excellent communication and support as a family member is important to me. Any issues
are discussed and rectified, plus the new Manager is absolutely a breath of fresh air and so very kind and diligent. I am able to have peace of mind and know my loved one is happy, stimulated and content. That's priceless, and something I feel other homes I looked at promised but wouldn't have delivered once the razzle and dazzle wore off if I had been blinded by so many promises and publicity. At the end of the day, I needed somewhere that gave superb care and I found it. Thank you, Thank you, Thank you.

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Review from Lisa (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff and helpful. My relative has settled in very well and is very happy there. He is enjoying the activities and my relative enjoys the food there. Very clean and tidy place as far as I can see. The staff follows policy and procedures very well.

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Review from R M (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's simple. Sandfields gave my father a reason to go on living. Within a very few months he recovered from being an anxious, depressed and frail old man to the Father I'd known for the previous 85 years or so. You can't single out any one thing - I think it's down to the very positive atmosphere about
the place.

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Review from J B (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very relieved that we found such a lovely home for Dad, and all the more so during the current coronavirus crisis. I had experienced a lot of doubt and guilt last year during the early weeks of Dad's residence and was comforted and reassured by advice and support given by care staff and by the
other residents' families that I had met at the beginning of the process. As the pandemic spread, my feelings of guilt increased, but I can see now that there is no way that we could have looked after Dad at this time in the way that the team at Sandfields have looked after him. Not only are his care needs met and I can see that infection control is taken very seriously, but Dad is surrounded by team members who are all trying to make life as normal as possible and have stepped in to become Dad's extended family at a time when sadly we cannot visit. Every day a team member patiently helps Dad to call us by Skype and that daily connection has been a huge comfort to us all.

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Review from Byron C (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Sandfields now for a year and she is clearly very happy in the environment there. The staff on her unit and throughout the building are all caring and compassionate and all treat residents and visitors with the upmost respect. There is a true 'family ' atmosphere there.
Everyone is
knowledgeable and understands the individual needs that various conditions bring. I cannot remember ever seeing any resident there without a bright smile on their face.
The facilities are second to none and maintained to a high standard. Rooms are able to be personalised and this enhances the well-being of any resident.
Especially in these strange times, I can say hand on heart that I would trust no other home to be looking out for my mum as they do at Sandfields

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Review from Linda M (Daughter-in-law of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my father-in-law has been extremely good at all times. When he had a bit of a temperature and requested a COVID-19 test he had this and the result was passed on to us as soon as it was available as well as to him personally.
Having the company of other people to communicate with, both
staff and residents has greatly improved his mental wellbeing.

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Review from L W (Daughter of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic home, with the most caring and wonderful staff.
I can’t thank you enough for the time you have spent looking after my dad on Austen Suite for the last 16 months. You have all been truly amazing.

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Review from M E (Husband of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased we picked Sandfields to look after my wife. Thanks again.

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Review from D M (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say, thank you so much for your care of Dad, who it seems everyone adores. Your care is excellent; to all staff, we as a family, say thank you. It's been tough as we cared for dad until we just couldn't cope, this broke us all to see him in a home, but at the end of the day, Dad now
thinks he owns the home; and that's fine. A great big thank you, from all of us and our families.

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Review from B W (Respite Resident) assisted by family/friend published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall disappointing, especially given the fee. Service not responsive. Not a stimulating or enriching environment.

Reply from Samantha Debenham, Personal Assistant at Sandfields

Many thanks for your review of Sandfields. We are very sorry that you felt disappointed with the service provided during your respite stay. Sandfields prides itself on the high level of care and lifestyles on offer. Our busy activities programme is developed around residents’ preferences. Whilst we persuade residents to join in, we cannot force this if they don’t want to. Residents’ happiness is our number one priority and we encourage feedback from residents to ensure we are doing the best we can. Unfortunately, we didn’t hear any negative comments from you when you stayed.


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Review from D F (Son of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't praise the staff and carers enough at Sandfields for the care, support and consideration they gave my mother over the 3 years she was there. Lovely people and always had confidence that they had my mother's best interests at heart. My only criticism is directed at the broader company and their
administration team, getting account information or making any changes to funding was painful and extremely slow. It needs to be improved to match the professionalism of the care staff in the home.

Reply from Samantha Debenham, Personal Assistant at Sandfields

Thank you for your positive review of Sandfields and the excellent level of care your mother received. It is lovely to hear your comments about the care team there, their professionalism and the personalised care they provided. As you have stated, the financial administration is not carried out by the home itself but your comments have been passed to our support office to review.


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Review from L J (Partner of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent food, care and services.

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Review from N W (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I doubt being in care can ever be perfect, but the care Mum gets in Sandfields is as good a second-best to home as we can get. She is treated by all the staff as if she were a member of their own family. We cannot ask for more.

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Review from J M (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is clearly well looked after and feels comfortable in his new home, he is always nice and clean and well dressed, and I can tell he is happy. The staff have also made me feel comfortable and reassured me at sucha hard time during our dads settling in period, and now feel that they have become
a massive part of our lives, which is inevitable for me and my sister who visit most days - but fills us with confidence.

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Review from B K (Granddaughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad has settled in very well into Sandfields. The other residents and staff have made him feel very welcome and out worries are no longer. He is a lot more settled compared to when he was at home, we are very pleased with him being here.

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Review from S B (Sister of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has dementia (Alzheimers and vascular). Members of staff are excellent! They communicate very well. I visit daily. My sister cannot communicate. She cannot move without a hoist. She eats well but has to be fed. I am satisfied with her care. I find the agency staff ineffective (often language
barrier). Entertainment very good for those who are able to enjoy it! Hairdresser excellent.

Reply from Samantha Debenham, Personal Assistant at Sandfields

Thank you for your very positive feedback about Sandfields. We are delighted to hear your sister’s care is of an excellent standard and that she eats well. We are trying to minimise the use of agency staff. Those we use are regular so they know the residents and their standard of English is good.


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Review from T K (Son-in-law of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home excellent, the staff in the unit always polite and friendly, considering the pressure they are under.

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Review from I R (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have been very happy with the care that the team give to Dad. He is extremely well cared for and encouraged to take part in activities where appropriate. I cannot recommend Sandfields enough and especially under the care of one particular member of staff, who is an inspiration to her team.
I wouldn't want Dad to be anywhere else.

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Review from M C (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at sandfields for almost five years. We have always been extremely happy with every aspect of her care and the overall Sandfield experience. There is a lovely family feel to Sandfields and every member of staff regardless of their position is very friendly, helpful and supportive.
They all greet mum by her first name. All the staff on Bronte Unit have become like family members to us. Their care and kindness towards mum is exceptional. We can relax knowing she is in safe and reliable hands.

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Sandfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Sandfields is calculated as follows: ( (374 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 437 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandfields is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Malaika

Malaika Charles

Job Title: Home Manager

I'm a qualified and experienced nurse – I've worked in hospitals and care homes for over twenty years.


I joined Care UK in 2014 and have worked my way up to clinical lead, deputy manager and now home manager.


No two days are ever the same here at Sandfields. Every resident is treated as an individual and according to their changing needs. My favourite part of the day is meeting with my team at the start of the day, receiving handovers from each unit and supporting colleagues to make decisions that will make a difference in the lives of the residents.


Outside of work, I'm very connected with my church and the local community. I also like to spend my free time going camping, sightseeing and connecting with friends and families all over the world via social media.