Sandfields

St Georges Road, Cheltenham GL50 3EL
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9.8 142 Reviews
  • Sandfields, Cheltenham
Located in Cheltenham, Sandfields is a purpose-built care home providing quality residential, respite, nursing and dementia care.

Built over three floors, Sandfields is the epitome of comfortable living. The floors are divided into two suites, each benefiting from its own dining room, lounge and spacious en-suite bedrooms. Creating smaller communities in the home makes it easier for residents to get to know each other, and it keeps hustle and bustle to a minimum.

Sandfields also has a range of fantastic facilities including a café, hair and beauty salon and cinema room. The experienced team provides person-centred care based around residents' personal interests and hobbies, supporting them to live fulfilling lives.

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Care Provided by Sandfields

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Malaika Charles (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014

Funding & Fees Guide for Sandfields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,824
    • Self-Funded Residential Dementia Care from £1,914
    • Self-Funded Nursing Care from £2,064
    • RESPITE Self-Funded Residential Care from £2,034
    • RESPITE Self-Funded Residential Dementia Care from £2,124
    • RESPITE Self-Funded Nursing Care from £2,274

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Sandfields to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Sandfields Reviews (142)

Total of 142, showing 81-100
9.8

Sandfields has a Review Score of 9.8 (9.799) out of 10, based on 37 reviews in the last 2 years. Over all time Sandfields has 142 reviews.

Overall Experience

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Date Published

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Review from Pippa V (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review regards the care of my father on his last days of his life. Firstly, the staff were brilliant. Kind, caring, respectful and helpful and showed us all quite remarkable kindness.
They took the most wonderful care of Daddy.
The room was done in such a way as to make us feel calm, peaceful
music, Daddy looking loved, clean, bedding clean, air into the room. We could not have asked for more in a terrible situation.

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Review from J E (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities and staff are excellent. The staff all know my dad and his like and dislikes so they can give details care. Apart from a minor bugbear with the parking (not enough spaces). I can't praise the home enough and am very happy with the care my dad is receiving.

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Review from M W (Son of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been resident here over two years and has been very content with the facilities. The carers have been excellent looking after all the residents, in fact, many go above and beyond requirements throughout Austin Ward where dementia is common in all residents.
A big thank you to all the staff.

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Review from Christina K (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad has been in care, his treatment has been exceptional. He is comfortable and safe, which is what he needed after his dementia progressed after losing our mother. The staff are absolutely amazing in every way and he has begun to settle a lot more. The unit team leaders have gone above and beyond
to keep Dad happy and safe. We will be forever grateful to them.

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Review from R P (Resident) assisted by family/friend published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not bad, actually nice windows. Good food, I like it. Staff are ok as far as I know. Very useful people. Kind and helpful. Quite a useful looking place, nice and clean.

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Review from C M (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father came to Sandyfields for short term respite care following a hospital visit. We were impressed by the general set up at Sandyfield, the kindness and professionalism of the carers. The rooms and the quality of the food. Areas, where there was room for improvement, were (1) staff cover over the
weekends and (2) need for more equipment (we ended up hiring a Sara Stedy as there were insufficient for all residents)

Reply from Samantha Debenham, Personal Assistant at Sandfields

Thank you for your lovely review of Sandfields. We are delighted that you were impressed with the care, the rooms and the food here. As you know, during your father’s stay here we had to assess his moving and handling needs on a daily basis and we were trialling various pieces of equipment. The Sara Steady which you brought in was also a trial as he was going home you would need the same equipment there.


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Review from Jenny G (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents reside at Sandfields on different units. They are both cared for amazingly and we are thrilled with the attention and support they get. The staff often organize for my mother to visit my father on his unit for coffee and meals. All the staff are amazing, cheerful, friendly and very supportive.
They couldn't be in better hands.

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Review from Susan W (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Sandfields for 4 years and has been well looked after and happy for most of the time.
Unfortunately, her dementia has got worse so unable to join in most things.

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Review from Sylvia D (Sister of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had been very impressed with the care and helpfulness shown by all the staff and carers. However, I was rather disturbed when I sat with my sister during a supper, to see the dining staff eating sandwiches, crisps and cake in between serving residents with bare hands, and then serving at the same
time. The supper that evening was rather sparse (one chipolata with mash, a sandwich wedge on a saucer with no salad or crisps as stated on the menu). I do not begrudge the kind carers picking at the food, but the cleanliness factor troubled me.

Reply from Amy Wilson, AD at Sandfields

We are delighted to read your positive comments about the care and staff at Sandfields and are pleased that you would recommend our home. It is disappointing to hear your feedback about the dining experience. We sincerely apologise for the lack of attention of the staff on duty at the time of your visit and have reminded staff that our policies around service and hygiene must be adhered to at all times. The main meal is served in the middle of the day; at tea time there are both hot and cold options available for residents to choose from as well as an individual option if they prefer. Snacks are always available on the suites including crisps, fresh and packaged fruit, yoghurts, sweets and chocolate.


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Review from Mary P (Niece of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of Sandfields staff have been exceptional. They have helped us with every step along the way.


It is not an easy decision choosing a care home but we are very pleased that we chose Sandfields. If I need to move to a care home myself in the future then I would be delighted to move into Sandfields

because I would know I would be looked after with care and dignity.

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Review from Alan P (Nephew of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandfields is an exceptional care home. Rooms are very well laid out and to a high standard of decoration.
All the staff have been extremely pleasant and helpful.
The food is to a very high standard.
My wife and I are very pleased that we chose Sandfields for our elderly relative, knowing that she
will be looked after with care and dignity.

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Review from M L (Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting for the first time I was welcomed, this was before I had visited the resident's spacious accommodation. The staff were also friendly and helpful. Immaculately clean everywhere. The food is excellent. Overall perfect.

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Review from L J (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Sandfields for approximately 16 months. He suffers from dementia on visiting him I know he feels safe, is happy and well cared for. What more can I ask for as long as dads happy I'm happy. Smiles all round.

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Review from Anne M (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality of care is very good. There are lots of activities for the residents to enjoy. When dad arrived he was very poorly but since being here, he is back on top form. They support him in his hobby of photography. All the staff are wonderful and very caring.

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Review from Rosalind M (Daughter-in-law of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is cared for as well as she could be. She has a lot of needs because she is confined to a wheelchair and physically weak and staff are attentive and patient always willing to go an extra mile. We always find her clean and her room is clean. She continues to eat with great appetite and
clearly enjoys her food. We think the staff at Sandfields are doing a great job.

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Review from Pauline F (Wife of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Sandfields Care Home for four months now and it has made a tremendous difference for the best in both our lives. I had not realised how exhausted I had become in looking after him and he was sinking slowly and getting weaker each day. Now having received excellent 24-hour
care and attention with much going onto stimulate him he is so much better and happily settled. I have been able to rest and recover. I have been able to visit whenever I wish and welcomed by all the lovely staff. Our lives have happily resumed again.

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Review from Ronald D (Partner of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are positive - helpful - courteous and caring. Minor ergonomic issues.
The establishment is well organised and runs like clockwork considering this being over Christmas and New Year period.
My partner was well cared for. I would recommend Sandfield anytime.

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Review from Zena M (Respite Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the whole experience a delight and pleasure, better than any hotel. You became part of the family and I was sad to leave. All the staff were very helpful and nothing was too much trouble. Just wish I could afford to stay longer until my injury healed properly, but I hope to pop in and see everyone
from time to time.

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Review from Gillian J (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my mother on various occasions over the last few weeks and have been impressed with the facilities and the staff. I especially liked the café and imagine that in the summer the garden will be lovely too. There seems to be a variety of continue available which mum joins in when she wishes.
I believe there is good communication with my brother who is the family point of contact.

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Review from Elizabeth P (Sister of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The setting at Sandfields is wonderful but it is the care and attention given to residents and resident's family and visitors by all the staff I have encountered since my sister moved there in November. Nothing is too much trouble.

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Sandfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Sandfields is calculated as follows: ( (374 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 437 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandfields is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Malaika

Malaika Charles

Job Title: Home Manager

I'm a qualified and experienced nurse – I've worked in hospitals and care homes for over twenty years.


I joined Care UK in 2014 and have worked my way up to clinical lead, deputy manager and now home manager.


No two days are ever the same here at Sandfields. Every resident is treated as an individual and according to their changing needs. My favourite part of the day is meeting with my team at the start of the day, receiving handovers from each unit and supporting colleagues to make decisions that will make a difference in the lives of the residents.


Outside of work, I'm very connected with my church and the local community. I also like to spend my free time going camping, sightseeing and connecting with friends and families all over the world via social media.