Sandfields

St Georges Road, Cheltenham GL50 3EL
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9.8 142 Reviews
  • Sandfields, Cheltenham
Located in Cheltenham, Sandfields is a purpose-built care home providing quality residential, respite, nursing and dementia care.

Built over three floors, Sandfields is the epitome of comfortable living. The floors are divided into two suites, each benefiting from its own dining room, lounge and spacious en-suite bedrooms. Creating smaller communities in the home makes it easier for residents to get to know each other, and it keeps hustle and bustle to a minimum.

Sandfields also has a range of fantastic facilities including a café, hair and beauty salon and cinema room. The experienced team provides person-centred care based around residents' personal interests and hobbies, supporting them to live fulfilling lives.

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Care Provided by Sandfields

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Malaika Charles (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014

Funding & Fees Guide for Sandfields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,824
    • Self-Funded Residential Dementia Care from £1,914
    • Self-Funded Nursing Care from £2,064
    • RESPITE Self-Funded Residential Care from £2,034
    • RESPITE Self-Funded Residential Dementia Care from £2,124
    • RESPITE Self-Funded Nursing Care from £2,274

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Sandfields to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Sandfields Reviews (142)

Total of 142, showing 101-120
9.8

Sandfields has a Review Score of 9.8 (9.799) out of 10, based on 37 reviews in the last 2 years. Over all time Sandfields has 142 reviews.

Overall Experience

  • 130
  • 10
  • 1
  • 0
  • 1

Date Published

142
7
20
37
105

Review from Rosemary B (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Approachable, friendly and caring staff provide very good care in a homely environment.

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Review from Helen G (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit to look around Sandfields, we have been most impressed with everything. The staff were very welcoming and the lifestyle team have gone the extra mile to involve our mother who is blind and deaf, in many varied group and individual activities.
All is first class - carers who really
care, good food, excellent range of activities, lovely rooms, cleanliness and a homely atmosphere.

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Review from Sarah I (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am visiting my mother at Sandfields from the USA. It is my first visit since she came to the home in June 2017. I am very impressed with the quality of care, the cleanliness and overall appearance of the facility compared to several other care homes I have visited in the area. Sandfields is outstanding.

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Review from William S (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, unfortunately, died on 1st December 2017 but during the 18 months she lived at Sandfields she was very happy, she was very well looked after, treated with great care and respect. She felt she was one of the "Sandfields Family" and much loved. You should be very proud of the staff at St Georges
Road. I can never thank them enough for the love and care they gave mum to the very end. Thank you all.

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Review from Alex K (Son-in-law of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very start, Sandfields staff have been so caring and kind that my mother-in-law has transitioned to living here without even asking to come home. We are so relieved that she is so safe and well cared for and her daughter and I have no hesitation in recommending Sandfields to anyone who asks.
The atmosphere is more friendly and warm than any other care home we visited.

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Review from Ray G (Son of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandfields are wonderful! Although they have up to ninety residents in one building. My mum lived in a self-contained home with fifteen residents and has been there for nearly two years. Her own room is large, light, clean and airy. The management of the unit is excellent.


All levels of care are

what you would hope for. Individual needs are paramount and Mum has everything she asks for as well as a changing and varied program of daily activities and events to choose from.


It has been a great comfort to me to know that mum is constantly cared for and with no set visiting times, that I can visit whenever I like.


All aspects of general living are like a five-star hotel with everything well taken care of from reception, admin, maintenance, cleaning through to gourmet food.


The communal areas and facilities are well thought out and intelligently used providing an overall modern, homely and relevant lifestyle.


Many, many thanks to all that have contributed.


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Review from Eileen K (Daughter-in-law of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My fiance's mother has Lewy Bodies Dementia, which took some time to diagnose due to other medical conditions.
After in-depth research into care homes in the Cheltenham and Gloucester general area, Sandfields was the most informative, welcoming and clean facility. The rooms spacious and airy, the
food tasty and plentiful and most importantly, the staff are caring, helpful, sympathetic and gentle. Highly recommend.

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Review from Susie (Daughter of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been a resident at Sandfields for nearly three months. After living on her own for nearly four years in a fairly isolated village, I was apprehensive as to how she would adjust to ‘institutionalised’ care. However, she has settled in well - due to the fantastic support and kindness
of all the staff. Her overall state of mind is so much better and she seems to have a much more positive approach to life generally. She loves the activities, particularly the music and animal related ones. Her physical health has improved and she tells me on every visit I make - how good the staff are.


I am particularly impressed with the cleanliness and ‘fresh smell’ of the Sandfields environment. Its location is ideally situated for both local rail and motorway links.


Thank you to Sandfields.


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Review from Sally G (Friend of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very kind and efficient. I think this is one of the best care homes I have been in.

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Review from Patricia K (Resident) assisted by family/friend published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round care.
Excellent care home manager.
Excellent staff.

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Review from Susie H (Daughter of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, my sister and I would like to give our whole and heartfelt thanks to everyone at Sandfields in Cheltenham, where my wonderful daddy spent the last two weeks of his life.
He was so wonderfully cared for by the superb staff. He was kept comfortable and pain-free, by the most lovely, kind and
caring people. They treated him with the utmost respect, and we had absolute trust in them. During his last few days, they unquestioningly supported us to be with him, always checking to see if we (and he) had everything we needed, from a spare duvet to a hug or a cup of tea. I had never thought that care homes care could be like this, and now I think that we are very lucky to have found Sandfields when we did, and to have been able to spend these last few days with my dad, surrounded by so much love and support.
Thank you to everyone, from the manager, receptionist, activities coordinators, handy man, and of course all the remarkable nurses, all of whom we knew by name in that short time.

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Review from Hazel C (Wife of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Frist class in all departments. Made a very sad time bearable and went above and beyond the 'call of duty'. The whole family is cared for and made to feel most welcome. This is somewhere I would like to come to if and when I had the need. All my thanks to everyone concerned in the care of my beloved
husband.

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Review from M T (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of rooms, garden, food is excellent.
Some of the staff are excellent, and Mum is always brought in her wheelchair into the dining room and lounge areas.
I especially like the residents and visitors café downstairs with free self-service tea/coffee and cakes and patio doors to the garden.
At
mealtimes, it would be nice if there were extra staff on hand to help some residents eat and staff to push wheelchairs into the garden for residents who can't walk.

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Review from J I (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Sandfields for respite care following a stay in hospital. She was made to feel very welcome from the moment she arrived.
The staff cannot be praised highly enough for the care they provide and the respect they have for the residents.
they went out of their way to find out what Mum likes
in both the way she is looked after, her interests and the food she likes to eat.
Her recovery was nothing less than remarkable with her soon being able to enjoy the activities, the cafe and gardens.
It is great to see Mum happy again. So much so, she has decided to stay at Sandfields on a permanent basis. All the staff, without exception, go out of their way to get to know the residents and always have time to speak with them and help with whatever they need.
This includes management and admin staff who are very supportive and interactive with residents and family.
As soon as you walk in, the atmosphere is warm, welcoming and friendly.
Thank you so much for your help and support.

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Review from Christine S (Friend of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandfields is the best care home I have ever visited. The quality of care right from the managers to the cleaners are professional and caring. Nothing is too much trouble for them. My friend was there for thirteen months until she sadly passed away. She was lucky to have been in such a caring environment
for the last year of her life.

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Review from Gaynor S (Daughter of Resident) published on 12 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sandfields make this a home from home for the residents and the family. I am so thankful my mum spent the last 18 months of her life in a place that cared so well for her. From the lovely food, the range of brilliant activities to the lovely decor - all you could want. Yet, even more importantly
the greatest asset Sandfields has is the wonderful, kind, caring and lovely staff in every area of the home. It's a big decision choosing a care home and in my experience, Sandfields is the wisest most excellent choice you can make.

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Review from Sylvia M (Relative of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 4 months of excellent care, sadly he died early in March. Suffering from terminal advanced cancer, he was transferred from hospital and was nursed and cared for by an excellent team of nurses and care assistants, right to the end. Bedridden, he was unable to participate in the many well-organised
activities which were offered. The ambience of Sandfields was light and very modern and visitors were also welcomed by the entire staff with a lovely smile and comforted at the end. We are so glad we chose Sandfields.

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Review from Caryn W (Daughter of Resident) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We originally moved Dad in for some respite care following time in hospital, he was so well looked after on Dickens suite, all the staff were really helpful and ready to call in the district nurse and doctor as soon as was necessary. The food was lovely and the staff were really quick to get to know
him and ensure that his every need was catered for, he was only there for two weeks and then went back into hospital.
He was in hospital for 5 weeks and returned to the Nursing suite as he was really frail and it became apparent that he was on end of life care.
The nursing staff were so lovely with him he was treated with the utmost respect and kindness as were his whole family, we were fed and our every need was also taken care of at this difficult time. The nursing staff were excellent and made a sad event as lovely as it could be, when Dad passed away after a week we felt like we would miss the staff at Sandfields and that they had become friends.

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Review from Ron M (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandfields is excellent in every way.
Faultless.

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Review from S T (Wife of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the quality of care that my husband is receiving at Sandfields. There is a real sense of community in the home which has helped my husband to feel settled. Everyone is valued, be they residents, friends, family or staff. There are opportunities for everyone to have a say about
what goes on in the home. There is a sense that all the staff work as a team to achieve the very best for the residents, it is ongoing and means that there is a vitality and positivity about the home.
There is always a friendly welcome from the reception staff. I feel at home and comfortable when spending time with my husband. Our dog loves to visit too. As do our grandchildren. There is a large, light cafeteria conservatory area, ideal for residents and visitors to relax and enjoy the tempting homemade cakes and coffees, teas etc that are on offer. It is also an opportunity for visitors and residents to mix with others who are using the home.


Everywhere is well maintained, the resident's rooms are large and comfortable.
The activities staff work tirelessly and enthusiastically providing a wide range of things to enrich the lives of residents. Visitors are encouraged to join in too. My husband and I have been able to share in the pleasure of entertainments and activities organised by the team. Our grandchildren have enjoyed Victorian afternoons, Christmas decoration making sessions and more.


My husband is given the best of care. His many medical needs are attended to with diligence. During difficult episodes, the managers and staff have given me their time and support and my husband has been treated with respect, kindness and understanding.


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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Sandfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Sandfields is calculated as follows: ( (374 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 437 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandfields is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Malaika

Malaika Charles

Job Title: Home Manager

I'm a qualified and experienced nurse – I've worked in hospitals and care homes for over twenty years.


I joined Care UK in 2014 and have worked my way up to clinical lead, deputy manager and now home manager.


No two days are ever the same here at Sandfields. Every resident is treated as an individual and according to their changing needs. My favourite part of the day is meeting with my team at the start of the day, receiving handovers from each unit and supporting colleagues to make decisions that will make a difference in the lives of the residents.


Outside of work, I'm very connected with my church and the local community. I also like to spend my free time going camping, sightseeing and connecting with friends and families all over the world via social media.