Sandfields

St Georges Road, Cheltenham GL50 3EL
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9.8 142 Reviews
  • Sandfields, Cheltenham
Located in Cheltenham, Sandfields is a purpose-built care home providing quality residential, respite, nursing and dementia care.

Built over three floors, Sandfields is the epitome of comfortable living. The floors are divided into two suites, each benefiting from its own dining room, lounge and spacious en-suite bedrooms. Creating smaller communities in the home makes it easier for residents to get to know each other, and it keeps hustle and bustle to a minimum.

Sandfields also has a range of fantastic facilities including a café, hair and beauty salon and cinema room. The experienced team provides person-centred care based around residents' personal interests and hobbies, supporting them to live fulfilling lives.

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Care Provided by Sandfields

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Malaika Charles (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014

Funding & Fees Guide for Sandfields

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,824
    • Self-Funded Residential Dementia Care from £1,914
    • Self-Funded Nursing Care from £2,064
    • RESPITE Self-Funded Residential Care from £2,034
    • RESPITE Self-Funded Residential Dementia Care from £2,124
    • RESPITE Self-Funded Nursing Care from £2,274

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Sandfields to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Sandfields Reviews (142)

Total of 142, showing 121-140
9.8

Sandfields has a Review Score of 9.8 (9.799) out of 10, based on 37 reviews in the last 2 years. Over all time Sandfields has 142 reviews.

Overall Experience

  • 130
  • 10
  • 1
  • 0
  • 1

Date Published

142
7
20
37
105

Review from Nick B (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very skilled capable and caring. The final few months of my father's life were as peaceful and comfortable as possible

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Review from Angela H (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy here. Her room is great and night staff are helpful and always helping. Food is good and home is nice and warm. The only downside is car parking.

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Review from Simon B (Son of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Sandfields in August 2016 after a very disappointing experience in another care home in the area. She was immediately impressed and made to feel very welcome.


Mum liked the bright coffee shop area, was also enthused by the activities laid on, and took up some old hobbies again.


The

staff on her wing looked after her very well and were very proactive in dealing with problems. On the couple of occasions that I noticed something troubling Mum, I mentioned it to the staff and discovered that they were already aware and actively dealing with it. Bell rings were answered promptly and the room was always clean and the equipment well-maintained.


Sadly, her health declined over Christmas and she passed away in January. However, on several occasions beforehand she told me how well-cared for and safe she felt at Sandfields. It is a comfort that she spent her last months in such a pleasant environment and I would recommend Sandfields wholeheartedly.


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Review from J S (Daughter of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my father's death, my mother moved into Sandfields care home in February 2016. She was 87 years old, frail and after 65 years of married life quite lost. The accommodation, lounges, cafe, layout of the home all wonderfully arranged. She had a lovely private space with her one en-suite, shower
room and yet just outside her room she had a very comfortable and inclusive lounge and dining room to make friends with other residents. The staff are caring and helpful and she enjoyed their company as well as their care. She was nursed through her final illness with people she knew, in her own room and this meant a lot to her and her family.

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Review from Jill R (Wife of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well run, always clean and friendly.
The staff are amazingly kind, understanding and helpful. Their patience is amazing. There are many activities available to the patients. My husband and I value the monthly communion service.
The food is well cooked and delicious particularly the
home made cakes. My only complaint is that the laundry service often mislays the patient's clothes.

Reply from Samantha Debenham, Marketing Support Administrator at Sandfields

We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. I understand that the home manager has already been in touch to discuss the issues regarding the laundry service. Unfortunately, in this instance, the iron-on labels in your husband’s clothes washed off after several washes and it took a little while to reconcile the unlabelled items back to your husband. We are pleased this has now been resolved and to ensure this does not happen again, we are advising all residents and their families to opt for sew-on- labels. Your feedback is important to us and helps us to make improvements and so we thank you for taking the time to share your views.


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Review from Sandra A (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Sandfields for 16 months. She is extremely happy here. the care ana attention she receives is second to none. As her daughter, I have a really good relationship with many of the staff including her main carers, management, activity reception and kitchen staff. They are always cheerful
and willing to go that extra mile to make residents feel at home and importantly safe. The home is kept very clean and it is a pleasure to visit. I am very pleased we chose Sandfields for my Mum.

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Review from John A (Son-in-law of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial impressions were and still are very good. I am certain that Sandfields outperforms other homes in this town. I cannot really fault the service provided. The quality of care seems top notch and all the staff treat Mum so well and they display care, understanding and empathy for her situation.
The bottom line is that Mum feels happy and importantly very safe and she is very content. I am a strong advocate for Sandfields and it is a pleasure to visit.

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Review from G H (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Sandfields since April 2016. She went there from hospital, very reluctantly, following a fall at home. She has Parkinson's and Lewy Body Disease and was no longer able to live at home safely even with a live-in carer. She has been treated with respect since the day she
was admitted. The home is modern and maintained to a high standard. The rooms are very comfortable and residents are encouraged to personalise them.
The staff, from the manager down to the cleaners, are professional and caring. Her physical and mental health have improved immensely despite the unrelenting progress of the disease. We are able to raise any issues or problems in the knowledge they will be considered and actioned.

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Review from Geraldine R (Wife of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived at Sandfields in December 2016. The attention he receives is unquestionable. The care, devotion and consideration are excellent. The cuisine would do any top restaurant proud, both in flavour and variation. We are 100% fully satisfied with all the medical expertise he is receiving.

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Review from H M (Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is kind. I am well looked after. Staff are pleasant and I enjoy living here. It's taken time to settle in but you get there is the end.
Plenty of activities and events that we can take part in.

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Review from Audrey M (Wife of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has stayed at Sandfields on three occasions for respite care. The last visit for three weeks. When 2 have "collected" him he has been happy - on very good terms with all the staff who were warm and supportive. The whole ambience of Sandfields is one of warmth, support, gentle humour and understanding
of both the residents and his/her relations.

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Review from Sandy G (Relative of Resident) published on 1 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank the staff of Sandfields for being so supportive and willing to help me when my 95 year old relative needed to go in for respite care after a fall which resulted in a hospital stay.
They assessed my relative in the hospital and facilitated her coming to stay at the Sandfields the next
day.
All the staff facilitating this were extremely helpful and efficient.
This was about our fifth stay at Sandfields over the last couple of years and I would not hesitate in recommending their care.
My relative is fiercely independent and they always treat her with respect and dignity.
They have helped me when we have reached crisis point and always help to calm the situation.
Thank you again to you all at Sandfields. We really appreciate your help and understanding.

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Review from Lawrence H (Husband of Resident) published on 15 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first visited Sandfilelds in July this year I was pleasantly surprised. It would have been easy to have been convinced by just the modern building and decor. However, I took the time to listen in to conversations between residents and staff in various settings whilst touring the carehome. The
level of respect was very reassuring. There was no patronising; I overhead genuine, considered and chatty conversations.


Since my wife has become a resident my opinion of it has increased. All the staff know her, will stop and chat and always with a smile. And this is not confined to the care workers but also to the management, administration, catering and maintenance staff.


Whilst my wife is not really aware of her change of home, for the family and me, it has not been so easy. Here again, the staff at Sandfields have been wonderful. They have taken time out to spend time with me to help me through my difficulties in coping with this massive change to our lives.


Thank you all!


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Review from Roy S (Son of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looking and responding much better than she has for the last 6 months. When she was in hospital, she became very withdrawn. But since she came to Sandfields, the staff have been so kind and encouraging, she has blossomed! She has become more like her old self. Even though her dementia seems to
have stopped her speaking. The staff have encouraged her to take notice and response to others. She is now eating and drinking almost normally and smiling at and acknowledging people.
I don't think she could get better care/nursing anywhere else. Everyone is so kind.

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Review from Sarah G (Daughter of Resident) published on 5 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother comes to Sandfields three days a week, she comes to give me a break (she lives with me) and she will be coming in for a respite break later this month. Sandfields staff are all lovely and very friendly and know her by name, as soon as she walks through the door she is greeted by all staff
who set eyes on her in a most affectionate manner and they treat her with respect and care. She is quite happy to come here and has made many friends.
I feel that by coming a few days a week she is getting to know her way around and should the need for her to come and live full time arise then it will not be such a change for her and the adjustment will hopefully be easier for her.

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Review from Ian B (Son of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several care homes for both my father and mother it is quite clear that Sandfields stands out. The accommodation is modern and bright but remains homely and welcoming. However, where Sandfields really stands out is the level of care which starts at the top and works all the way through
this very well managed care home. The resident's wishes are always at the top of all decisions made, so with my mum, this involved keeping her in her room and ensuring that the care she needed could be provided on her floor, from getting her hair and nails done even when she was too sick to move. The care extends not just to the resident but the family too and the support my brother and I were given at all times kept us going when times were hard. I would have no hesitation in recommending Sandfields.

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Review from Ann G (Daughter of Resident) published on 24 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with everyone at Sandfields. All the staff are kind, compassionate, professional and friendly with a sense of humour too! They all went the "extra mile" to care for my mother and also for my daughter and myself after she died. The standard of care was very much better than
any hospital's (I have been an NHS nurse for 30+ years).
Mum was very happy there and settled in remarkably quickly.
I would recommend Sandfields without any hesitation it is an exceptional care home of the highest quality.

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Review from Jane D (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A little more attention could be given to menu and food wastage. Senior citizens find it hard to digest Chilli's, Spaghetti Bolognese, Curries etc. Recently fish was served without bones being removed causing a problem. Hence all the lunches being returned. A less elaborate menu would be welcomed.

Reply from Samantha Debenham, Marketing Support Administrator at Sandfields

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch with you.


Thank you for your feedback around the choice of food available. We always welcome comments and are really keen to adapt menus to suit our residents’ needs. In fact we have regular monthly resident meetings with the Head Chef in attendance where we ask for feedback from everyone who is able to attend, ensuring that we adapt the menus to suit their needs and preferences. Many thanks also for your feedback regarding the fish. This was caused by a supply issue which we immediately rectified with the supplier.


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Review from Joan G (Resident) assisted by family/friend published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving in the relief of being looked after has made me and my family feel at ease. The staff are wonderful and it's nice to have a giggle with them everyday.

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Review from Howard H (Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very pleasant. I am very well looked after. I am taking part in the activities. Rooms are very comfortable.

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Sandfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Sandfields is calculated as follows: ( (374 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 437 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandfields is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Malaika

Malaika Charles

Job Title: Home Manager

I'm a qualified and experienced nurse – I've worked in hospitals and care homes for over twenty years.


I joined Care UK in 2014 and have worked my way up to clinical lead, deputy manager and now home manager.


No two days are ever the same here at Sandfields. Every resident is treated as an individual and according to their changing needs. My favourite part of the day is meeting with my team at the start of the day, receiving handovers from each unit and supporting colleagues to make decisions that will make a difference in the lives of the residents.


Outside of work, I'm very connected with my church and the local community. I also like to spend my free time going camping, sightseeing and connecting with friends and families all over the world via social media.