The Orchard Nursing Home

129-135 Camp Road, St Albans AL1 5HL
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9.7 99 Reviews
  • The Orchard Nursing Home, St Albans
The Orchard Nursing Home is located in a quiet residential area of St Albans, with a warm family atmosphere, highly trained staff are available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

Staff strive for a blend of compassion and commitment, while the home has many pleasing features to add to the satisfaction of daily lifestyles, including en-suite bedrooms, activity rooms and landscaped sensory gardens.

Following a refurbishment, the nursing home has combined services, furnishings and equipment to ensure a luxurious standard of resident comfort and care in an attractive and restful environment. A bright and spacious interior includes a choice of lounge and quiet areas.

The Orchard Nursing Home is part of Caring Homes, an established, family-run care company. Every team member receives their unique ‘Living in My World’ dementia training which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, as well as addressing clinical aspects of care.

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Care Provided by The Orchard Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Edwin Cabagui (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for The Orchard Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,900
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,900
  • (these prices are only a guideline, please contact The Orchard Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Visiting

  • Visitors welcome at any time, but The Orchard Nursing Home would encourage visitors to call in advance to ensure that any specific arrangements can be met.


  • Parking

  • The home has its own car park for visitors.


The Orchard Nursing Home Reviews (99)

Total of 99, showing 1-20
9.7

The Orchard Nursing Home has a Review Score of 9.7 (9.698) out of 10, based on 20 reviews in the last 2 years. Over all time The Orchard Nursing Home has 99 reviews.

Overall Experience

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Review from Alan W (Husband of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended a residents relative meeting at The Orchard Nursing Home.
A well presented and organised event.
Very informative with good dialogue.
My contribution was to commend the home on the excellent care my wife receives and the friendly approach of the staff.
I have commented prior to this review
but feel the need to provide further comments as the home has maintained a good standard.
I am absolutely impressed with how my wife's condition has greatly improved since becoming a resident at the home.
To find her so happy and content is a real joy for my family and friends to see.
Courteous staff as you enter and a fun environment all around, especially the activities.
I cannot recommend the Orchard more favorably and feel, we, as a family made a good choice placing my wife there.

Reply from Edwin Cabagui, The Orchard Nursing Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Orchard Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be delighted with your 5* review.


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Review from Marguerite H (Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very comfortable and well cared for. Food very good, portions are a bit too large, hate waste would prefer smaller portions.

Reply from Edwin Cabagui, The Orchard Nursing Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Orchard Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from Mandy M (Friend of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to Orchard after a knee replacement for some respite care. All the staff were so lovely and helped her during the early days post-op. I would recommend Orchard to others for similar care.

Reply from Edwin Cabagui, The Orchard Nursing Home Manager at The Orchard Nursing Home

Thank you for your kind words and recognition of the team at The Orchard Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from B H (Niece of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was moved to The Orchard at the end of May 2024. Since being there and visiting regularly the staff are extremely friendly, supportive and my aunt even says how lovely some of them are.
Unfortunately, my aunt is bed-bound so not able to access the activities they have. But as I joined the
social media group. The residents look so happy and it looks like they enjoy the activities.

Reply from Edwin Cabagui, The Orchard Nursing Home Manager at The Orchard Nursing Home

We would like to thank you for taking the time to leave us a review and positive comments about the home and team at The Orchard Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's wonderful to read your comments reflect this. Your comments have been shared with the team who will be delighted to hear your feedback.


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Review from E H (Daughter-in-law of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not rate the staff at The Orchard more highly and cannot thank them enough for their warmth and dedication. From the moment you enter it's evident that all staff have received high levels of training. Everyone, including cleaning, maintenance, reception and catering staff, interacts with residents
with empathy, sensitivity and respect, demonstrating an excellent understanding of dementia care which is very reassuring. Communication is always excellent, any queries are resolved immediately. The well-being co-ordinators are immensely creative; every week there is a varied programme of events covering every possible interest of the residents from arts and crafts to cookery and gardening, there's live entertainment, quizzes and pamper sessions plus regular trips to garden centres, parks and cafes. We have had two relatives at The Orchard so can vouch for both the nursing and residential care which is delivered holistically and with good cheer. Thank you Team Orchard!

Reply from Edwin Cabagui, The Orchard Nursing Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Orchard Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from Zoe P (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is a massive thank you to everyone who is involved in my mother's care, you all do an incredible job and provide a five-star service, my mother is treated with the utmost respect and dignity at all times. The professionalism shown by everyone at The Orchard is outstanding.

Reply from Edwin Cabagui, The Orchard Nursing Home Manager at The Orchard Nursing Home

Zoe, thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Orchard Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be passed on to the team.


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Review from E T (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, we as a family, and especially for Mum moving to Orchard from independent living, have always been given the warmest welcome. Mum settled in well, thanks to the excellent nursing care she needed after a couple of months in hospital, and the friendly staff who look after her. It gives us
great peace of mind that Mum is safe and happy in her new home. Thank you Orchard!

Reply from Edwin Cabagui, The Orchard Nursing Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Orchard Nursing Home. It is wonderful to hear that your mum is settling in at the home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from Caroline B (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father opted to come to The Orchard after my mum had been looked after there, he was very impressed by the care. He's on palliative care and the staff have been excellent at keeping in touch with me, keeping him comfortable and being proactive about his needs. The team are very kind and the standard
of personal hygiene for the patients is excellent.

Reply from Edwin Cabagui, The Orchard Nursing Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Orchard Nursing Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from Simon M (Son of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident at the Orchard for over 18 months now. It is very comforting for us to know that Mum is in such a safe environment. She is very fond of all the staff in respect of the care, activities and nursing teams. When me or my sister visits, we are always treated in a friendly,
reassuring and helpful manner. We always feel comfortable when there are aspects of mum's care that need addressing as everyone responds in a positive way.

Reply from Edwin Cabagui, The Orchard Nursing Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Orchard Nursing Care Home. We are pleased to hear your mother is getting the care she deserves. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. All comments will be passed on to the team.


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Review from Denise I (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been in the Orchard for about 18 months, and everyone has been very caring and kind. It's good to know she is safe and being cared for. All the staff are friendly and professional and as well as helping Mum it’s nice to go and see everyone.

Reply from Edwin Cabagui, The Orchard Nursing Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about your mum's care at The Orchard Nursing Home and it is lovely to hear she is settling in at the home. Your feedback will be passed on to the team.


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Review from Mark S (Son of Resident) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my mother every 4 - 6 weeks for over 5 years since she was moved to the Camp Road Care Home, St Albans. She is now totally immobile and depends totally on staff care. I am very impressed by the help of the care home staff and grateful for all that the staff do for her. I typically
see her for 45-60 minutes each visit. At 91, she had coped very well. I value the doctors and staff who care for her medically as well as pastorally. I accept that limited intervention may help a little in due time to bring a good end to her very limited life.

Reply from Edwin Cabagui, The Orchard Nursing Home Manager at The Orchard Nursing Home

Dear Mark, we would like to thank you for taking the time to leave us a review and positive comments about the home and team at The Orchard Nursing Home. Also, we continually strive to improve the care and service we provide and appreciate your feedback relating to 'activities'. All comments will be passed on to the team and discussed fully. The care and services we deliver as a team to our residents and families are extremely important to us and your feedback will be shared with the team.


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Review from Gillian A (Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here.

Reply from Edwin Cabagui, The Orchard Nursing Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about the care you are receiving and recognition of the team at The Orchard Nursing Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it's lovely to see your comments reflect this. Your feedback has been passed on to the team.


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Review from Sheila W (Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a fainting and sickness bug and the staff could not have been more caring.

Reply from Edwin Cabagui, The Orchard Nursing Home Manager at The Orchard Nursing Home

Sheila, we would like to thank you for taking the time to leave us a review and positive comments about the home and team at The Orchard Nursing Home. All comments will be passed on to the team.


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Review from Dennis P (Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose The Orchard having visited five others. I do not regret this at all. We are treated as people and receive first-class care.

Reply from Edwin Cabagui, The Orchard Nursing Home Manager at The Orchard Nursing Home

Dennis, we would like to thank you for taking the time to leave us a review and positive comments about the home and team at The Orchard Nursing Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it's lovely to see your comments reflect this. Your feedback will be shared with the team.


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Review from S E (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to The Orchard Nursing Home from a residential home as her needs changed dramatically. Having spent just a month in The Orchard both her physical and mental health have improved far beyond expectations. I believe it to be due to the whole team approach which is very caring
and planned around the individual needs. I feel very much part of the team supporting her to be happy relaxed and out of pain so that she can enjoy the short time has had. There is a relaxed compassionate and caring feeling around the whole plan that mum is now part of.

Reply from Narcis Militaru, The Orchard Nursing Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your mother is receiving and recognition of the team at The Orchard Nursing Home. Your feedback has been passed on to the team.


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Review from Emmeline A (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so kind and caring. Always a warm welcome on arrival. My mum is very happy and I wouldn't want her being looked after anywhere else. Outstanding in all areas.

Reply from Narcis Militaru, The Orchard Nursing Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mother’s care at The Orchard Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, so it’s lovely to hear your mother is happy at our home. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from Linda G (Regular Volunteer) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is such a wonderful place to come into. Everyone is so friendly and happy. It’s a pleasure to visit. The best bits are the activities which are so well run and managed. They really make an effort for all the residents and think of so many unique and interesting things to do.

Reply from Narcis Militaru, Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave us a review Linda, we are so pleased to read your positive comments about The Orchard and recognition of the team. Your feedback will be passed on to the team who will be delighted with your 5-star review.


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Review from C B (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orchard Nursing Home is a home-from-home for my mum.
She is completely settled and so comfortable.
Mum is a type one diabetic with increased dementia issues so needs care in maintaining her diabetes.
The staff care for her with such kindness and professionalism.
She has the opportunity to join
in daily activities and has made friends.
Never an easy decision to have a loved one move into a care setting but The Orchard has made it so much easier for us.

Reply from Narcis Militaru, Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at The Orchard, we’re very happy that your mum is settled and feels comfortable here. Your positive feedback will be shared with the team.


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Review from Diana A (Daughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother suffered from Vascular Dementia and moved to The Orchard Nursing Home in January 2020. We were so thankful that she was being looked after by such kind and caring staff, in all departments, throughout the Pandemic, and the Orchard won an award for its care during this period. Despite being
bedridden, all of her needs continued to be met throughout her time in the Home, including spiritual ones, as the Well-Being Team ensured that she continued to have Bible and prayer readings on a regular basis. She finally passed away in her own, lovely room, with family by her side in March, aged 96. The care not only for my Mother but also for family members during her last days was outstanding, ensuring that she passed peacefully without any pain. I would not hesitate to recommend the Orchard to anyone requiring any level of care. All residents receive one-to-one attention, not just for physical needs, but for social interactions as well, ensuring that each person still has a quality to their life.

Reply from Kay Wainwright, Home Manager at The Orchard Nursing Home

Thank you, Diana, for taking the time to leave us a review and for your kind words and recognition of the team at The Orchard. We are sorry for your loss and we are pleased that your mother received the care that she deserved while she was staying with us. Your comments and five-star review will be passed on to the team who will be delighted.


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Review from K N (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The Orchard has definitely improved in the 9 months.
There is greater stability of staffing: the good staff seem to be rostered more frequently.
After 6 months of almost daily complaints about my father’s care plan not being followed - food he can’t eat/would choke on, pills found on the bedroom
floor, sitting rooms unsupervised, low standards of cleaning, my father unshaven, ulcer on toe as foot checks not regular, things are now much better.
The nursing staff always were very good.
Some of the care staff are very good.
Food is noticeably improved.
Activities were always very good, now even better: more outside talks and regular exercise on the programme.
Cleaning is getting better.
Love that they sit friends together at mealtimes.
Only marked safety as poor as the movement sensor isn’t always on in my Dad’s room and there are not always staff with the residents in the sitting room - so my father has had more falls/been discovered later than would otherwise be the case.

Reply from Narcis Militaru, Home Manager at The Orchard Nursing Home

Thank you for taking the time to leave a review for The Orchard Nursing Home and for your comments about our home and team. We are pleased to hear that you have observed improvements to our service since your dad moved in as we continually strive to improve the care and service we provide. I know we have already spoken about the safety and security of the home and I appreciate your thoughts on this area as well as your feedback here, which will be passed to the team.


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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for The Orchard Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.698 for The Orchard Nursing Home is calculated as follows: ( (177 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 235 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Orchard Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

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Edwin Cabagui

Job Title: Home Manager

As the Home Manager, I believe that our residents should be treated with the highest quality of care possible and I have the responsibility to ensure the safety and well-being of our residents. I lead by example and involve myself in the day-to-day life of the home as well as making The Orchard a happy and enjoyable place in which to live and work.


Agnes

Agnes Petu-Stiles

Job Title: Deputy Manager

Our carers and nurses are highly skilled, with qualifications to manage all types of care, including residential, nursing and dementia. Within each team we’re able to offer specialist care for complex conditions. I have many years nursing experience it is great to work with such a friendly team who deliver the highest standard of care for all our residents.


Vicky

Vicky Ashby

Job Title: Senior Wellbeing Co Ordinator

I have been a Well Being Co-Ordinator for 8 years and love my job. I am also the Regional Well Being Ambassador for all the Homes in our Region. My passion is to enhance the daily wellbeing of each of our residents with person-centred engagement and activities.


Frequently Asked Questions about The Orchard Nursing Home

What types of Care is The Orchard Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Orchard Nursing Home provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does The Orchard Nursing Home have?

There are 63 Single Rooms.

What are the Facilities & Services at The Orchard Nursing Home?

Gardens & Bar/Café are some of the Facilities & Services.

How far is The Orchard Nursing Home to the centre of St Albans?

1.0 mile(s) as the crow flies, distance by road may be significantly further.