Review from S M (Daughter of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience

Having been discharged from hospital, I placed my dad into The Orchard (Camp Road) for him to convalesce for three weeks. Dad and I found the staff to be so caring and attentive to all of my dad's needs. I was always kept informed of how he was. The nursing staff were excellent. One staff member was

my first point of contact placing Dad into The Orchard. She was so kind and caring. I would highly recommend The Orchard (Camp Road) for it's caring, professional and kind ethos.

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Review from T D (Daughter of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

Dad was only at The Orchard Nursing home for a short time. Staff were very helpful and caring towards Dad, myself and the family. Communication was very good from the nursing staff and we were always kept in the loop. The home was always immaculately clean and great measures were put in place to keep

residents, staff and families safe. The activities are good for the residents with a wide range of things to do.

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Review from Alan H (Son of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience

Excellent and safe home with many activities, and very good care for the elderly. The food is very good, and the staff are very friendly and efficient. If you need nursing care, I recommend The Orchard where the residents seem very happy and comfortable; even throughout the recent pandemic.

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Review from John K (Husband of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience

I am very pleased my wife is being nursed and cared for in The Orchard Nursing Home. On entering the home it is clear that everyone is very friendly and welcoming. The standard of both care and nursing is first class. The home appears to be very well managed and I feel this is reflected in the staff

chosen to work there. The standard of care and friendliness towards the patients, some of whom can be trying at times, is outstanding. I have witnessed a very old and infirm patient being gently fed by a very young carer who did it with amazing care and concentration. It was emotional to witness. Inter-staff relations seem to be excellent. One never hears rude or angry discourse between members of the staff. Each is willing to help another if his/her own work at that moment permits. There is often laughter, not, I would hasten to add, at the expense of a resident or at the expense of attending to a resident who needs attention. It is a happy place to reside in and visit.

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Review from Stuart C (Son of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience

I feel that my mother is being well looked after. The management and staff are always polite and courteous and are well placed to provide the level of care appropriate to her needs. I realise that private health care can be quite expensive and getting the balance right is always a challenge.

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Review from Janet B (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience

My dad has only been at The Orchard Nursing home for a few months and suffers from Alzheimer’s. The home is very well run, from management, reception and nurses. The nurses are very helpful, supportive, and caring. I am very pleased that my dad is being nursed and cared for in The Orchard. On entering

the home, everyone is very friendly and welcoming, the home is also very clean. The standard of both care and nursing is first class. Unfortunately, Dad has not been able to get involved in the activities, but there are always things going on run by the wellbeing team. I would highly recommend The Orchard.

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Review from Christine F (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience

I cannot praise all the staff enough for their excellent care of my mother. During this difficult year of Covid, they have done everything possible to keep communications ongoing and visits open whenever possible. It has been a very difficult time for all made easier in the knowledge that my mother

is well cared for and the care home have kept me regularly updated with regards to my mother’s wellbeing. The staff are what make this care home a ‘home’, treating the residents with dignity and genuine care. I have no hesitation in recommending The Orchard.

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Review from Jane K (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience

As soon as I walked into The Orchard Nursing Home two years ago - I knew straight away it was the right place for my mother. My first impressions were how bright, cheerful and spacious it is. The rooms are very attractive and the beds comfortable and adapted for the elderly. All the staff are very professional

and helpful and there is always a smile and laughter echoing down the corridors. It was such a relief to know mother was in such competent and caring hands. The residents are entertained every day with new and interesting activities. The quality of all the staff is excellent. I would definitely recommend The Orchard Nursing Home in Saint Albans to any new residents.

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Review from Fiona K (Daughter of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience

My mother was a resident at The Orchards for nearly two years. During her stay, she always had excellent care from the nurses and carers. We had her first Christmas with her in the home, and everything was done to make it a special day for us. We had a private room, the food was very good and the wine.

The home is well run, the rooms reasonably spacious and it is surrounded by gardens. The activity staff are very involved in making sure there is always something to do for the residents, especially during these past months where the COVID has made their work even more difficult. I recommend this home without any hesitation and I'd like to thank the staff for all their help these past few difficult months.

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Review from M D (Son of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience

The staff at The Orchard were always friendly and efficient. They took excellent care of my mother in her final months. Thank you.

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Review from Elaine W (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

My mother has lived at The Orchard for 5 years and during that time I have always had any queries or questions answered giving reassurance to not only myself but my sister's also. This has been especially so during the current Covid-19 pandemic.
The staff show care and respect to our Mother and we

have been very appreciative with all that they do for her.
I have often spoken to people about The Orchard and have no hesitation in recommending it.
Words do not seem to express the gratitude I have for all that the staff do for my Mother. Thank you.

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Review from Nick H (Partner of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

My wife has suffered from Alzheimer's for approximately the last four years, exacerbated in 2018 by a fall requiring a general anaesthetic to rebuild her hip. Matters deteriorated thereafter and in April 2019 she entered another Hertfordshire home. Due to a poor entry assessment which underestimated

the severity of dementia, the staff at the home could not cope and she was moved to The Orchard in September 2019.

Since then she has been well looked after - the staff are able to cope with her frustrations and have made these last seven months much more bearable for all concerned. Further, my family and I are welcomed and invited to join in activities. Regrettably, due to the pandemic, visiting has been suspended but the staff will bring her to her bedroom window once a week to wave to us in the car park below.

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Review from Diana A (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

During the lockdown, all staff have gone ‘over and above’ to keep families in contact with their loved ones and to give comfort and support to all residents. Video calls have been particularly important at this time. The Well Being Team, in particular, has constantly thought up innovative ways to keep

residents occupied and happy. I would have no hesitation in recommending The Orchard, to any family considering such a move.

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Review from E B (Son of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

My mother suffers from Dementia and has lived here for over 2 years. The care home is well managed and clean. Of particular note, it is pleasing to see the same staff faces every time we visit. This shows they are not reliant on a constant stream of temporary staff, and there is no indication of a high

turnover of staff Indeed the staff appear to all know my mother well.
They have an activities coordinator and activities team who lay on regular activities for the residents. I work full time so can only visit once a week. But they post activity updates on a closed Facebook page, so we can follow activities or news. This is appreciated.
When Coronavirus triggered changes to how people in the UK'S live, The Orchard was well organised restricting access immediately and enabling relatives to video call residents. Not what anyone wants, but necessary at this time.

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Review from Sarah (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

The caring staff are the Homes best asset. We have been touched deeply by the care and kindness of all staff. My Mother has advanced dementia but on weekly video calls, she says how lovely it is there and that she is happy. I’m particularly impressed with how the home have managed Covid - The manager's

background as a nurse has I’m sure been a key part of her leadership in this situation, providing clear protocols and guidance for all, it feels good and all under control. I’ve appreciated her compassionate and professional approach such as assessing Mum in hospital and our phone conversations. The lead nurse on Mums floor is delightful demonstrating compassion and understanding at all times, most memorably when we completed together the advanced care plan for Mum. I appreciate knowing she is well cared for and the staff are responsive to any concerns I may have.

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Review from Andy P (Son of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

Since her admittance to The Orchard in January 2019, Mum has received the very highest standard of care from the team. Mum has multiple issues with communication and thanks to the dedicated work and attention of the staff has been in a place where she is happy and relaxed. The attention to detail,

not just within the current complex situation, but as a matter of good practice is exceptional. My sister and I are very happy and content in the knowledge that our Mum is in the best place and being cared for by carers of the very highest and best standard. Although we have not been able to visit, The Orchard have constantly kept us informed of their situation and how Mum is coping and have been wonderful in their communication to us, with empathy, understanding and concern for our well being as well. The Home Manager sets a very high standard and every member of her team seek to achieve that level with marvellous results.

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Review from Dennis L (Husband of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

I have always found the staff and management to be very caring and efficient. The well-being team have also been fantastic during this difficult time. They have made sure I have been able to see my wife twice a week via FaceTime, which is very reassuring. The standard of housekeeping at all times has

also been very good (also catering and maintenance).

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Review from Christine (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

I cannot speak too highly of The Orchard.
In this current pandemic situation they have been ahead of the curve in terms of processes to keep Covid-19 out of the home; testing staff and residents and especially agency staff and new residents.
The staff treat the residents as friends - they really

do care.
They have put on an amazing range of activities and relatives can see what their loved ones are up to on the Facebook group. They started to do video calls for Mothering Sunday and it was so popular they have continued to offer this a couple of times a week. I see more of my Dad now than I did before the lockdown, without the 300 miles round trip!
I am so pleased that Dad is at The Orchard where he looks happy and comfortable and I know he is safer here than (probably) anywhere else. Thank you, guys!

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Review from P W (Wife of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience

My husband was admitted to The Orchard having been in hospital after he had a fall and broke his hip. He was there for just two happy months, as he needed two people to assist him. I was able to go in each day to help with his lunch until lockdown. Sadly his Parkinsons restricted him badly but the nursing

care was superb. I cannot thank them enough for all his care - next best thing to home.

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Review from Patricia K (Wife of Resident) published on 25 May 2020
Submitted via Postal Card • Report

Overall Experience

We arranged to visit The Orchard when we realised I could no longer manage the care of my husband. We were very impressed with the way we were greeted and shown around the home and with the general atmosphere. We decided immediately that this was the right place, especially as it was so close to home.

Unfortunately within a week he was taken into hospital where we were told that they could do nothing more for him.
He didn't understand why he was there, because of Alzheimer's, he didn't accept that he needed help I couldn't provide. The staff were very caring and patient with him. The staff are excellent, always friendly, and caring to patients and their families.

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The Orchard Nursing Home

Care Provided by The Orchard Nursing Home

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Funding & Fees Guide for The Orchard Nursing Home

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