Review from Margaret S (Respite Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience

My husband and I spent 9 days for respite and recovery from 6 months of hospitalisation after brain surgery and a heart attack (which my husband suffered). At his age of 90 and my age 87 it was a real 'respite' time. Unfortunately my husband was not too well for four days of the eight, but it was a

real tonic to be in the beautiful home and surroundings. The price we felt was very high and we would not be able to make it our home unless a miracle took place!
Thank you!

Reply from Naomi Roberts, Manager at Loxley Park - Avery Healthcare

We are sorry that both you and your husband had been through a terrible time prior to your respite stay with us, and unfortunately, ill health continued for your husband during the early part of his stay. However, thankfully things improved quickly with the care and support provided and we’re glad that we could help you on the road to recovery. As you say Loxley Park gave you the chance to relax and let us look after you. We are delighted by your words ‘a tonic’ as we aim to do our utmost to ensure everyone who stays with us benefits from our care. It was nice to read you enjoyed the beautiful apartment along with the landscaped gardens. With regards to our weekly fee, we do believe we have a very competitive rate for couples on respite, with this in mind we do hope to see you again in the future.
Take care and thank you for choosing Loxley Park.

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Review from Jo M (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience

Great clean place, staff looked after my mum really well, would highly recommend for anyone looking for great care and facilities, taken out for trips and lots of activities to do, nice location too.

Reply from Naomi Roberts, Manager at Loxley Park - Avery Healthcare

Thank you for your kind words. The team are happy your mother had a pleasant stay, we will be sure to pass on the feedback to the whole team.

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Review from E C (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience

Mum's transition into Loxley Park (Lakeside) was made easy by the reassurance and information we (Mum) received during our initial visits. Didn't feel any pressure to commit to the move.

Reply from Rachel Aran, Marketing Administrator at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park Care Home in Sheffield and for your amazing 5-star rating. We are delighted to hear that your mum's transition into care went smoothly due to the information and reassurance provided from our dedicated staff team. We are pleased that this gave you and your family the peace of mind you deserve. It is a pleasure to have your mum living with us as part of the Loxley Park family. Best wishes.

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Review from P T (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience

From the first time we entered the building, we were treated warmingly by professional efficient staff. My mum has now been at Loxley Park for five weeks. During that time the care she has received has been outstanding. Everyone she has met has gone out of their way to help her settle in and feel at

home. She often says "nothing is too much trouble for the staff" which is high praise indeed. We feel so fortunate to have found Loxley Park for my mum and cannot recommend it highly enough.

Reply from Sarah Goswell, Marketing Assistant at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park Assisted Living in Sheffield. We are delighted to hear that your mum has settled into her new surroundings and to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. Your feedback is invaluable to us. Best wishes.

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Review from K W (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother moved into Loxley Park only recently and she has settled in extremely well. Although she is still very independent the time was right to make the decision to move. My mother is enjoying the food in the beautiful restaurant and sharing a table with others. She also enjoys sitting in Reception

having a coffee and watching the world go by. I feel she is safe and happy and I can relax having peace of mind. On another note, all the staff are so friendly and caring I also feel at home when I visit mum.

Reply from Rachel Aran, Marketing Administrator at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park Care Home in Sheffield and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mother has soon settled into the loving care community that we create, giving you and your family peace of mind. It is also lovely to hear that the choice of meals provided by our talented culinary team are so well received. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from Karen S (Son of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience

My mother moved into Loxley Park in February this year and from the very first contact with the home, the help and guidance have been first class. They made everything so easy which gave me peace of mind. My mother has settled in extremely well and she says the staff are all delightful and helpful.

I would definitely recommend anyone who is looking to visit Loxley Park before they make the move as I visited lots of homes prior to finding this one. Mum loves the activities and company too. She was lonely prior to moving to this home.

Reply from Rachel Aran, Marketing Administrator at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park. We understand that moving a loved one into care can be an overwhelming experience for all parties and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mum soon settled into the loving care community that we create, giving you and your family the peace of mind you deserve. We are also pleased to hear that the daily activities provided by the talented well-being team are so well received. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.

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Review from Jackie D (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience

My initial contact with Loxley Park was by telephone, as I needed to arrange a respite stay for my mother on immediate discharge from hospital. She had been admitted to hospital unexpectedly only for a few days, so respite needed to be in place swiftly. All the staff I had contact with about my mother's

situation, both before and during her stay, were very warm and helpful, making the transition from hospital to respite as smooth as possible. They clearly understood what was required and did their utmost to accommodate my mother's needs. She was even able to move apartments during her two-week stay, to find one which would be more to her liking. Any question I had was answered and any request I made on my mother's behalf was dealt with - nothing was too much trouble.
The facilities at Loxley Park are excellent, because of Covid restrictions, family were understandably unable to view or experience the full range of facilities, but what we were able to see was of a very high standard.

Reply from Rachel Aran, Marketing Administrator at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park and for your amazing 5-star ratings. We are delighted to hear that your mother thoroughly enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. We highly appreciate your kind words about our dedicated staff team, and I will be sure to pass on the positive feedback to the rest of the team. Best wishes.

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Review from Ian F (Nephew of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience

Made to feel very welcome, offered tea/coffee and cake on arrival.
All facilities are described in full within the apartment and the meal service ie within the apartment or restaurant. Shown around the home, lounge and activity room etc very professional. All staff and management made Aunty very welcome.

Reply from Ryan Farrelly, Marketing Assistant at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park and for your amazing 5-star review. We are so delighted to hear how satisfied you are with our community and with the hotel-like hospitality that comes with it. It is a pleasure to have your aunt live with us here and you are welcome any time to visit. Best Wishes, Ryan.

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Review from Shelagh B (Friend of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience

The care attention to members is outstanding. The staff are all fully up to date with Covid standards and restrictions. Care and consideration in these difficult times is obvious. A great selection of activities are available although curtailed somewhat by the current situation.
The restaurant in

the conservatory is a lovely setting for the excellent meals.
I would certainly recommend Loxley Park.

Reply from Rachel Aran, Marketing Administrator at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park. It is a true pleasure to have your friend as part of our loving, care community here and we are delighted to hear how satisfied you are with our home. The highly trained staff team has continued to work hard to provide and maintain a good standard of care and have adapted well to the ongoing challenges presented to the care sector over the last 12 months Best wishes, Rachel

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Review from Tracey H (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience

I would certainly recommend Loxley Park Care Home as a very friendly and an extremely caring place to live.
All staff, whether or not they are official carers, demonstrate care, support and assistance to the residents, encouraging their participation in the varied timetable of activities. Members

of the activities team include the residents, but do not pressurise them into activities. The carers themselves show a high level of care and show real affection towards the residents. They are sensitive to any limitations and health difficulties of the individuals and maintain a good sense of humour.
Loxley Park itself is a lovely place, in a lovely setting, and residents are encouraged to use the beautiful gardens and the walks around Loxley Park.

Reply from Rachel Aran, Marketing Administrator at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, giving you and your family the peace of mind you deserve. The well-being of our residents is our primary concern, and we host a variety of activities daily; we are so pleased that the activities are well received. As we enter the warmer summer months, we certainly will be spending lots of time in our gardens, with plenty of outdoors well-being activities taking place or simply soaking up the sun with an ice cream or two. Best wishes, Rachel.

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Review from Megan S (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience

Loxley Park is a very friendly and caring home. All the staff are very kind and treat my father with dignity and respect at all times, nothing is too much trouble for them.
They maintain the individual properties and the grounds to a high standard and the food is very good.

Reply from Rachel Aran, Marketing Administrator at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park and for your kind feedback. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, whose well-being is our primary focus. Residents are spoilt for choice with our talented culinary team offering the finest meals at each mealtime, we are so pleased your father is enjoying the food. Best wishes, Rachel.

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Review from Simon P (Son of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience

The colleagues at Loxley Park are fantastic. They continue to support and look after Dad with anything that's needed. They are all so friendly and helped Dad settle into his new home. Dad is a new man since moving to Loxley Park and that's totally down to the colleagues there supporting him. Can't thank

them enough.

Reply from Rachel Aran, Marketing Administrator at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, giving you and your family the peace of mind you deserve. We are delighted to hear that your father's health has improved and he is happy and settled in the loving community that we create. Best wishes, Rachel.

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Review from Michelle C (Friend of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience

My friend moved into Loxley Park in October 2018. From her initial visit when she came to look around to moving in she has been made to feel very welcome, Loxley Park is a lovely warm and friendly environment. The staff are always happy and smiling and very approachable but respectful. The food is of

a very high quality with a good choice at all meal times served in a beautiful dining room by very helpful and courteous staff. The activities on offer are brilliant and cover all areas residents are never short of things to do. The facilities at Loxley Park are second to none, it is set in beautiful surroundings by a river. All communal areas and individual apartments are of an extremely high standard. It is a pleasure to visit Loxley Park. Even during lockdown Loxley Park were in constant contact and giving regular updates on residents health and well-being.

Reply from Rachel Aran, Marketing Administrator at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park. We are delighted to hear how satisfied you are with our home. Our highly trained staff team do a fantastic job in creating a warm and welcoming environment for all our residents and their loved ones. The well-being of our residents is our primary concern and therefore we host a variety of activities daily. Residents are spoilt for choice with our talented culinary team offering the finest meals at each mealtime, we are so pleased that your friend is enjoying the food. It is a true pleasure to have her stay with us in the loving community that we create.
Best wishes, Rachel.

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Review from Wendy G (Niece of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience

There's a warm welcome every time I visit Loxley Park from all the staff, and nothing is too much trouble for them. The home is exceptionally clean and there are always some activities taking place that residents can choose to join in with, if they wish. It's now 3 years since my relatives moved there

and I've never worried that they are not safe or being well cared for.
In my experience of care available for the elderly over the last 10 years, Loxley Park is very unique - it is not at all like the care homes many of us know, or have heard about.

Reply from Rachel Aran, Marketing Administrator at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park. We are delighted to hear how satisfied you are with our home. Our highly trained staff team do a fantastic job in creating a warm and welcoming environment for all our residents and their loved ones. The well-being of our residents is our primary concern and therefore we host a variety of activities daily. As we enter the warmer months we will certainly be spending lots of time in the gardens with plenty of outdoor activities taking place or simply soaking up the sun with an ice cream or two. Best wishes, Rachel.

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Review from E G (Daughter of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience

We (my sister and I ) are so glad that Dad came to live at Loxley. It always has a happy and well cared for feel, although, with the pandemic, we haven't been in the main building for a while. The staff are always caring and have smiles for everyone; they treat the residents with lots of respect and

dignity and really seem genuine. During the last year, we are in their debt for keeping Dad safe and well. He is happy and that is, to us, very important. A huge thank you!

Reply from Ryan Farrelly, Marketing Assistant at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park. Your kind words about our staff team are truly invaluable to us. Our highly trained staff team go above and beyond each day to create the warm and welcoming community our residents live within, whilst strictly following our stringent hygiene routine to keep all of our residents safe. We are so delighted to hear how satisfied you are with our home, and we look forward to inviting you for more regular safe visiting now the Government lockdown restrictions have eased. Best Wishes.

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Review from Daniel C (Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience

I came to Loxley Park to recuperate from knee surgery. Room was nicely appointed with good views. All staff very friendly, going over and above when requests were made. Food was very well prepared and plenty of it. I would not hesitate to recommend Loxley Park to people in a similar position to myself.

Reply from Ryan Farrelly, Marketing Assistant at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park. We are delighted to hear that we were able to provide a welcoming and comfortable environment for you to recover within. Our highly trained staff team go above and beyond daily, and no request is ever too much. Best Wishes.

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Review from J H (Civil Partner of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience

When in need of medical advice, I receive prompt service from staff and contact was made with the doctor.
In general, all staff are willing and helpful whenever necessary.

Reply from Ryan Farrelly, Marketing Assistant at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park. Our highly trained staff team are always on hand to support you with your needs. We are delighted to hear that you are satisfied with our service and feel comfortable living within the Loxley Park community.

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Review from Timothy W (Friend of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience

Loxley Park is a beautiful place. The surroundings are fantastic. All the staff from cleaners to management are polite. The residents are all relaxed. 5 stars all the way.

Reply from Rachel Aran, Marketing Administrator at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park and for your lovely feedback. We are delighted to hear how happy you are with our home; our housekeeping team takes great pride in providing a clean and safe environment for our residents to live in.
Best wishes, Rachel.

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Review from R B (Respite Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience

I came for respite care after a heart valve operation on November to a kind welcome, help with my case and lovely warm rooms. From then on it was all luxury and just what I needed. Delicious food bought to me by happy caring staff. My washing was taken and brought back ironed (what a treat!). Everything

I could possibly want. I have already told many people how satisfied I was!

Reply from Ryan Farrelly, Marketing Assistant at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park. We are so delighted to hear how satisfied you are with the hotel-like service and exceptional care our highly trained staff team deliver on a daily basis. It is also great to hear that even though your stay was short, you felt comfortable and a part of the loving community that we create at Loxley Park, and it was a true pleasure to have you stay with us for your respite care. Best wishes, Ryan.

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Review from Joe S (Son of Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience

During my Dad's stay, it has been during Covid and lockdowns, so I haven't really had much chance to visit, however, we feel Dad is safe and well cared for during these hard times. The staff have helped us with little jobs for Dad if we have had to call for help.

Reply from Ryan Farrelly, Marketing Assistant at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park. Our staff team will be delighted to hear how satisfied you are with Loxley Park and the care that your Dad is receiving. Even during these uncertain times, one thing you can be certain of is the exceptional level of care our team provides to all of our members. Best Wishes, Ryan.

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