Review from S P (Respite Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience

I had a pleasant stay considering Covid conditions that the staff are working under I felt very safe from the risk of infection. This was my third visit.

Reply from Ryan Farrelly, Marketing Assistant at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park and for such lovely feedback. We are delighted that you are happy with the service we provide. Your kind words are truly invaluable to us, and our staff team will be glad to hear this. Best Wishes.

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Review from J D (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience

Dad had a stay for 5 weeks respite; he's always greeted warmly, and the staff always make sure he's comfortable. Dad has memory problems, so we are never sure what he gets up to, but we know he has been well looked after in a safe and comfortable environment.

Reply from Ryan Farrelly, Marketing Assistant at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park and for such lovely feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Our highly trained staff always ensure that all residents feel comfortable and at home in the loving community we create. Best Wishes.

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Review from M B (Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience

We had a friendly welcome and good attention during our stay, particularly after I had a fall and needed medical assistance. Our environment was lovely, peaceful and comfortable and staff very pleasant and polite at all times. It's very well placed and well managed. Thank you.

Reply from Ryan Farrelly, Marketing Assistant at Loxley Park - Avery Healthcare

Thank you for taking the time to review Loxley Park and for such lovely feedback. Your kind words are truly invaluable to us and our staff team will be delighted to hear this.

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Review from L W (Daughter of Resident) published on 5 September 2020
Submitted via Postal Card • Report

Overall Experience

You have done a great job of keeping residents free of COVID. I hope it will soon be possible to take my parent out for a few hours. The mental effect of being isolated in, I think, beginning to tell. However, they could not be in a better place at this time and at this time in their life.

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Review from P S (Respite Resident) assisted by family/friend published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience

It's all been very satisfactory. I had a lovely apartment. Everyone has been very kind and I have been well looked after. Highly recommended. Nothing was too much trouble for any of the staff they were all very caring and always cheerful, especially first thing in the morning.
The only downside was

that my apartment was not in the main building and I had to go outside in the cold to get to the restaurant, so I stayed in my apartment.

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Review from G S (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience

My 92-year-old mum spent a week here for respite care after a knee replacement operation. It was just what she needed after a dreadful six days in two hospitals. The staff were caring, encouraging, helpful and met all her needs. She certainly enjoyed the catering and being able to choose when she wanted

to have meals in her room or go to the communal dining room. Thank you.

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Review from B S (Resident) published on 1 November 2019
Submitted via Postal Card • Report

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A comfortable stay.

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Review from M H (Son of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience

My mother stayed at Loxley Park for 2 weeks in order to be provided with some respite care. She was very well cared for by all of the staff who were kind, polite and always willing to help.

My mother found her stay to be enjoyable and facilitated her recovery in a safe environment.

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Review from Clare (Daughter of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience

From the moment my Sister and I first visited Loxley Park with Dad, we all felt that the staff were very welcoming, caring, friendly, attentive and approachable.
Dad's flat is very comfortable and he keeps letting us know that he feels very at home.
A huge weight has been lifted from my Sister and

I, as we know our Dad is very safe, warm, well fed and extremely well looked after. This is all thanks to a combined effort from all the staff.
We would have no hesitation in recommending Loxley Park for the care of your loved ones.

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Review from Janet B (Daughter of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience

My parents moved to Loxley Park when my father's health was starting to fail.
Their apartment is lovely and we were impressed straight away by the friendly, helpful staff and the range of activities provided. Eventually, dad needed care and we were very grateful not only for the care he received also

but for the support that was given to Mum.

Mum has been on her own for a few years now and living at Loxley Park has enabled her to be pretty independent - going on shopping and theatre trips and joining the activities that interest her. She's recently started to need support herself and once again the staff have been wonderful. Living at Loxley Park enhanced the quality of my parent's' lives, the family are so pleased they chose to move here.

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Review from Wendy P (Daughter of Resident) published on 1 January 2019
Submitted via Postal Card • Report

Overall Experience

My father moved to Loxley 2 months ago after a very difficult year. He was in an emotionally fragile state. I was impressed and relieved that the staff very quickly assessed the situation and his needs. He has been treated with kindness and understanding of high quality. I am sure he will be happy in

this environment and I will have peace of mind. Thanks to all.

Reply from Helen Hall, General Manager at Loxley Park - Avery Healthcare

Hi Wendy, thank you for your review, we are really enjoying your Fathers company, he has settled in and I think really starting to feel at home.

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Review from F Renee M (Respite Resident) published on 1 January 2019
Submitted via Postal Card • Report

Overall Experience

We were there for 2 weeks while our kitchen was being modernised. Very satisfied with the place, the food, and the most helpful staff.

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Review from Doris F (Wife of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience

My husband is 92 and not very mobile. I do have help caring for him but I needed a break. I had heard very good reports of Loxley Park and booked a week. We were both very pleased with the accommodation, the food, the facilities and we found all the staff very friendly and helpful. I would love to go

again but my husband needs more care.

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Review from Brian A (Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience

Glad to be home.

Reply from Helen Hall, General Manager at Loxley Park - Avery Healthcare

I am sure you are delighted Brian to be back home with your wife, following your short break at Loxley Park. I am really pleased that you were able to come and enjoy a respite stay and wish you both all the very best. Thank you for taking the time to review our service.

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Review from J W (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience

I now can go away and relax knowing mum is safe, happy and well stimulated. If mum, who is close to 100 years old, was to have a mishap, I know that everything will be dealt with in a highly professional and sensitive way.
Thank you Loxley Park.

Reply from Helen Hall, General Manager at Loxley Park - Avery Healthcare

We look forward to your Mothers stays with us and indeed when she visits for the day. We are excited about celebrating her 100th birthday in December. Thank you for your great review.

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Review from H H (Daughter of Resident) assisted by family/friend published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience

No problems, quite happy with service and care.

Reply from Helen Hall, General Manager at Loxley Park - Avery Healthcare

Thank you so much for your review, we love to see your Mother each Wednesday when she joins us to take part in the activities and visit the hairdressers. I know she enjoys our company as much as we enjoy hers when she comes to stay, whilst you go on holiday.

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Review from John W (Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience

Had a 10 day stay to aid recovery after a knee operation. I was particularly impressed by the caring, friendly, competent staff.

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Review from Marie W (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience

This was a respite stay for my Mom and it exceeded all my expectations. The beautiful surroundings and the friendliness and care and the staff was excellent.
The apartment was clean and well furnished. Mom did not settle initially and was getting upset. It must have been daunting, the first time away

from home on her own.
However, over the next few days, Mom settled and was more comfortable in the new environment.
Upon leaving, we could see the change in Mom and how content she had become. In fact, Mom wanted to stay a little longer.

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Review from Judith M (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience

All areas, both public and private, that I visited were immaculate, spotless and beautifully decorated. My mum hasn't eaten so well in ages. The food was beautiful, well presented and courteously served. All the staff were polite, caring and gave a really personal service. It was my mum's first visit

and everyone was so welcoming and got to know both my mum and myself very quickly. The entertainment and activities were also excellent and stimulating.

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Review from Bev W (Daughter of Resident) published on 19 May 2018
Submitted via Website • Report

Overall Experience

Our parents immediately felt welcomed into the warm and friendly environment. With staff available to meet and support their needs, they feel safe. The staff are cheerful, helpful, approachable and respectful, always having a friendly word to say and happy in their work at Loxley Park. Showing passion

for delivering a high-quality service and going the extra mile is a daily event.
Staff promote independence whilst maintaining dignity, giving residents a feeling of well being. Care services are tailored to individual needs, delivered in a flexible way with feedback from residents and relatives being actively invited. High-quality food is served in a bright, airy restaurant. Providing the ambience of a hotel with help and personal attention given by Loxley’s dedicated staff. Multiple activities and trips give residents plenty to do, encouraged by the staff.
With a shop and hairdressers, as well as beautiful grounds to walk in, it’s no wonder the residents are so happy.

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