Drovers House

Drover Close, Rugby CV21 3HX
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9.8 47 Reviews
  • Drovers House, Rugby
Drovers House is located on the old Cattle Market in Rugby, benefiting from being close to local shops, markets, a theatre, cinema, library, train station and bus route.

To ensure an active lifestyle, Lifestyle Coaches plan a range of activities and trips out in the community. There is also a café, shop, luxury spa bath and a beauty salon offering unisex hairdressing and manicures.

Drovers House offers long-term and respite care for older people across six households, each benefiting from its own communal open-plan lounge, dining area and kitchen, where people can make their own snacks and drinks and staff are always on hand to prepare hot refreshments if requested. All rooms have ensuite wetrooms, a personalised front door, plenty of storage and the facility to install a TV or phone. For couples, a double apartment can be created with a bedroom and private lounge, or adjacent bedrooms are available.

The home uses a range of technology to enhance the health and wellbeing of residents, including circadian lighting in one household and the reception area, and acoustic night-time monitoring.

The open living area is a central hub for each household where people can get together and socialise with other residents, family and friends. The garden includes a specially designed cycle path for a side-by-side bicycle for two, outdoor gym equipment, summerhouse, a tool shed, raised beds and varied planting which residents and staff take care of.

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Care Provided by Drovers House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Stephanie McElhatton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Drovers House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Drovers House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Drovers House at any time. WCS Care also has a relatives' gateway where relatives can view loved one's care notes online and share messages and pictures (appropriate consents are required).


  • Parking

  • Drovers House has its own car park.


Drovers House Reviews (47)

Total of 47, showing 1-20
9.8

Drovers House has a Review Score of 9.8 (9.846) out of 10, based on 17 reviews in the last 2 years. Over all time Drovers House has 47 reviews.

Overall Experience

  • 38
  • 7
  • 1
  • 0
  • 1

Date Published

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Review from Clare M (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father had been in Drovers for 2 years, and the care he received was excellent. His body and mind was kept as active as possible when possible. The staff made it feel like home even to the visitors, nothing was any trouble. He was loved and cared for in a really touching special way like he was
there family.
We insisted he was kept at the home right up until his passing. The carers made it very special and some of them went above and beyond at the end, even on there days off. We are so thankful to have found such an amazing home.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you for leaving a review for us - we really appreciate your feedback. It was our absolute pleasure to care for your father. With very best wishes.


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Review from Mark T (Son of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, excellent staff, Drovers clean and welcoming, mum very happy. Please keep up the excellent work!

Reply from Steph McElhatton, General Manager at Drovers House

Thank you for taking the time to leave us a review and for your wonderful feedback, it means a lot. I'll share this with the rest of the team. Best wishes.


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Review from A W (Relative of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with his care. The staff are kind and considerate to all his needs. I am always made to feel welcome on my visits. The activities for residents are amazing with great outings to interesting places and singing/garden walks/music and much much more. My concerns/questions etc have always been
addressed immediately. Thank you to you all. To see him settled and safe is wonderful and the Christmas decorations look amazing!

Reply from Steph McElhatton, General Manager at Drovers House

Thank you so much for taking the time to leave us a review and for your kind words - it's lovely to receive such a positive affirmation of what we do. I'll share your comments with the team. Best wishes.


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Review from Sarah W (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents were in Drovers House we were made to feel welcome as my parents had a lot of visitors. Every event that took place the staff involved the residents with. Can't fault all of the staff and management they took the time to get to know them, their likes and especially dislikes in my
dads case. Our memories of their last few months were mostly happy ones and that was because of Drovers House and its staff thank you to all of you and a merry Christmas.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you for your review. It was our pleasure to care for your parents. I've shared your lovely feedback with the rest of the team.


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Review from David A (Son of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Drovers House took great care of both of my parents when they needed it most. Staff were caring, friendly and professional, environment was very much home from home. When the sad day came for each of them, the staff were supportive and couldn't do enough for all the family.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you for taking the time to leave a review for us. We really do appreciate your kind words.


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Review from Joe H (Friend of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place. My friend is a resident here. He had been in a different home, but had been really unhappy. Now he's here at Drover Court he's very happy. He says the staff are friendly and attentive. They have arranged events and days out for him. The home is big and roomy. It's very clean and
well laid out.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you so much for taking the time to leave us a review - we really appreciate the kind feedback. Best wishes.


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Review from Sami S (Niece of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently, my Uncle spent time, after being in hospital, at Drovers House, in Rugby. The staff and Managers provided excellent care and kindness towards him. They also ensured that his rehab journey, was efficient, to help him "get home" asap. I honestly felt at peace knowing, that he was receiving the
best care, whilst I spent time there and when I wasn't! Thank you to each one of you who provided care and love.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you for taking the time to leave a review for us. We really appreciate your feedback. It was our pleasure to care for your uncle. Kind regards


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Review from P S (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Drovers home for a long time. The staff are kind, hard-working, caring and loving. The home is bright, and cheerful, with a friendly warm welcome. So important when visiting loved ones, particularly when they are very ill. Mum is treated with kindness, dignity and care, and lots of
cuddles and love. At very difficult times, staff have gone beyond the call of duty, visiting, supporting and staying well beyond their shifts. All staff are very supportive of us as a family, which we really appreciate. Regular meetings are organised and the management team are caring, approachable and supportive for any enquiries, and resolves any queries rapidly. The resident Gateway is really useful. Staff put residents' needs first and key carers and all staff are helpful, kind and warm. We appreciate all their hard work and kindness. Thank you.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you for leaving a review for us and your lovely feedback. We really appreciate your comments which I've shared with the rest of the team.


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Review from Paul H (Son of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother moved into Drovers House around 9 years ago. She has suffered from Dementia which has increased in its severity over the period of her time at Drovers. The facilities provided are very good with each resident having their own room with an en-suite shower room. In addition, there are some
excellent facilities in the central area with a shop, cafe and activity room. Mum has been looked after extremely well and has everything she needs to make life both comfortable and safe.
The staff throughout mums stay have been outstanding in their care and compassion. This was shown through the recent COVID pandemic when many of the staff went above and beyond in their dedication to the welfare of the residents. This was greatly appreciated by families who were unable to attend.
As a family, we are delighted we were able to find a place at Drovers for mum's care. Our thanks go to the Drovers Team and for all the care and support they provide.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you for taking the time to leave a review for us. We really appreciate your feedback. Kind regards


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Review from Clive D (Son of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved my mum to Drovers House recently from the local authority care home. Very friendly staff and lots of activities for the residents. My mum seems much happier since moving here. Would recommend it to anyone looking for an activity-led place for a loved one to stay.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you for leaving a review for us. We really appreciate your feedback. Best wishes


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Review from Andy S (Son of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bad fall and a couple of weeks in hospital, our 99-year-old mum was admitted to Drover House for six weeks of rehabilitation. We were concerned that she wouldn't receive the care that she needed - but we shouldn't have worried. Drovers were incredible. The staff were kind, the care was superb
and we couldn't have asked for more. Obviously, she wanted to go home to her bungalow - the staff encouraged her and enabled her to make her wish come true. Ironically, now she is home, she often harps back to the staff and people who she grew close to and wishes herself back in the safety of their care. If or when the day comes, we wouldn't hesitate to see her safely back in residence.
On behalf of mum and our family - 5 stars every time. Thank you.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you for taking the time to leave a review for us - your feedback means a lot to us. It was our pleasure to care for your mum and have her, and you, as part of the Drovers House family. With our very best wishes.


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Review from S C (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Drovers House since February and I am very happy with the standard of care she is receiving. The staff are friendly and cheerful and made time to get to know mum and help her settle into her new environment.
The competence of management and staff is excellent and professional
at all times. The staff are now like an extended family and I cannot thank them enough for the care they give to mum and the reassurance they have given me.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you for taking the time to leave us a review. It's our pleasure caring for your mum and we're so pleased you feel she's settling in well. I'll share your feedback with the rest of the team. Best wishes.


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Review from E R (Granddaughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a stressful long-term period of the family providing 24/7 care around the clock, unfortunately, the time had come to transition grandma and grandad together into a care home. From the initial contact made by visiting the family home they exceeded our expectations and more, they both reassured
and provided words of comfort when acknowledging that both grandma and grandad would be in the best possible place receiving the highest level of care. And that they have! Both moved into Drover's House on Thursday 23rd May 2024 and since we have had nothing but amazing from the team, they have updated us on all care via 'Relatives Gateway' and have personally spoken to myself, my mum and my aunt who have visited every day. Nothing is too much for the team at Drover's House and all care towards grandma and grandad has been nothing short of caring and loving. Thank you Drovers House for caring for them as though they were your own.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you so much for taking the time to leave us a review and your lovely feedback. It's our pleasure caring for your grandparents and we're really pleased to know that our relatives' gateway has been helpful to you. Best wishes.


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Review from K S (Daughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Drovers House 4 days ago. She was very down after having spent 3 weeks in a local authority home on discharge to assess. Even after a few days, mum is almost back to her old self thanks to the wonderful attitude of the staff. I am so very very grateful.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you for taking the time to leave a review for us. We're pleased that your mum is settling in so well. Do let us know if there's anything that we need to be aware of as it can take time to get to know our new residents and for them to get to know us, but we want to make sure we're doing everything we can to make their everyday experience a positive one.


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Review from M S (Son of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved into Drovers House in December 2023, we have been impressed by the high level of care and commitment of all staff members. All staff members are attentive and caring. The managers are always available and willing to discuss honestly my mum's condition and the best way to move forward
with her care.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you so much for taking the time to leave us a review and for your lovely feedback. I'll share your comments with the rest of the team. Best wishes.


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Review from Susan H (Sister of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so comforted the moment I stepped inside and was greeted by staff. My worry about my brother's care eased as he was welcomed and settled, by what was obviously a caring staff. He needs were met with genuine caring, and as his time there continues, this high level of caring remains, which gives
the loved ones of the residents peace of mind, in a distressing situation. As I visit, I am welcomed also, and feel already part of this family. That basic feeling of peace of mind is very precious to me. Genuine warm feeling and true thanks to all at Drovers House. The staff are angels on earth.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you for leaving us such a warm review - it's our pleasure caring for your brother. I'll share your feedback with the rest of the team. Best wishes.


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Review from Keira W (Granddaughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, friendly residents and such a lovely atmosphere, nothing is too much for any of the staff, the cafe in the front of the care home is such a lovely touch so that you can still have one on one time with my grandma.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you so much for leaving us a review, we really appreciate your feedback. Best wishes.


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Review from Judith M (Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Drovers House is a very caring home, with a relaxed and chilled-out feeling. Very homely. I have settled in well. Flexible and helped me when I was in need. Drovers came to my rescue! I especially love the staff who are fun and attentive. I particularly like the new staff and helping them to develop.
I value it being central to Rugby as I am able to access the local area. I still maintain my freedom.
I enjoy plenty of laughter with the staff and the musician, this helps other residents.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you so much for leaving us a review and for your wonderful feedback - we really appreciate it. I'll share your comments with the rest of the team. Best wishes.


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Review from Sheila S (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Drovers for over two years now. She is very well cared for, and all her needs are met. If she needs or wants anything, the staff will do their utmost to fulfil it. She has her own home but is incapable of living on her own, and she classes Drovers as her "home" now. She
also can have regular outings with family members. She seems very happy and settled and would highly recommend Drovers to anyone in need of care for a family member.

Reply from Steph McElhatton, General Manager at Drovers House

Thank you so much for leaving us a review and for your kind words. We really appreciate it, and it's our pleasure to take care of your mum. I'll share your feedback with the team. Best wishes.


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Review from Philip W (Son-in-law of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Drovers House were fantastic in helping my father-in-law when he arrived from the hospital. The room was clean and provided all he needed. The meals were great, especially the cooked breakfast. Staff were excellent and caring.

Reply from Stephanie McElhatton, General Manager at Drovers House

Thank you for leaving us a review and for your lovely feedback, we really appreciate it. I'll share your comments with the rest of the team. Best wishes.


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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Drovers House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Drovers House is calculated as follows: ( (173 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 201 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Drovers House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 24 Mar 2025

Please contact the care home to find out about our vacant bedrooms.


Awards / Recognitions (7)

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Meet the Team (1)

Stephanie

Stephanie McElhatton

Job Title: General Manager

Joined: 2003

I’m the General Manager at Drovers House and have been with WCS Care since 2003.


I started as a Carer at Dewar Close in Rugby and soon aspired to be a Home Manager. In my journey, I’ve worked in various roles such as Senior Carer, Care Manager and Deputy Home Manager in our Rugby homes, before becoming Home Manager at Drovers in 2020.


I love how I can make a difference in our residents’ lives and share my knowledge with my team to help them deliver high-quality care.


Outside of work, I love taking part in quiz games or watching them on TV (from The Chase to Family Fortunes), reading fiction and watching documentaries.


Frequently Asked Questions about Drovers House

What types of Care is Drovers House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Drovers House provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Drovers House have?

There are 75 Single Rooms.

What are the Facilities & Services at Drovers House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Drovers House to the centre of Rugby?

0.2 mile(s) as the crow flies, distance by road may be significantly further.