Canal Vue

Awsworth Road, Ilkeston DE7 8JF
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8.8 37 Reviews
  • Canal Vue, Ilkeston
Canal Vue, located in Ilkeston, opened in March 2014. A skilled team of professional care workers offer residential care for older people and those who require dementia care.

The facility has all en-suite rooms and modern care capabilities, with the additional benefit of a canal-side setting giving a tranquil environment and super views.

The home is spacious and open, with large bedrooms and good design features, making a lovely living environment for residents, plenty of activities and a pleasant site for staff too.

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Care Provided by Canal Vue

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Francesca Elverstone (Registered Manager)
  • Admission Criteria
    • Private and NHS referrals welcomed
    • Ages 40+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Canal Vue

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,100
  • (these prices are only a guideline, please contact Canal Vue to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are made welcome at Canal Vue, they encourage everyone to come and have a look!
    Please get in contact with the home to ensure someone is available to give you the time needed.


  • Parking

  • There is on-site parking


Canal Vue Reviews (37)

Total of 37, showing 1-20
8.8

Canal Vue has a Review Score of 8.8 (8.845) out of 10, based on 11 reviews in the last 2 years. Over all time Canal Vue has 37 reviews.

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Review from Paul C (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Canal View for two years now. The care given to her has been very good. She is loved, safe and well cared for. The whole team from cleaners, catering, carers and management all show dedication, love and work to a high standard. My mother has been on end of life care for 4 months
now. This care my mum has received now extends to supporting myself. I cannot thank the team enough, their excellent.

Reply from Macie Cox, Marketing Executive at Canal Vue

Thank you so much for your kind words. Mum is a huge part of our family here and she is very loved. It means a lot to us that you are pleased with the care mum receives.


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Review from Geoffrey G (Son of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went in Canal Vue for respite care whilst I was away on holiday. Mum was very well looked after and the staff made her very welcome. She is happy to return when I next go on holiday.

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Review from D C (Son of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reasonably happy with mums care, although she has had too many hearing aids go missing, as well as both top and bottom sets of her false teeth!! Which we still haven't replaced due to them being over £800 per set and despite putting names in the majority of mum's clothes, she still gets other peoples
clothes.

Reply from Macie Cox, Marketing Executive at Canal Vue

Thank you so much for your feedback, I'm sorry you have had these experiences - we are always looking at ways to improve. Please raise any concerns with the manager who will be able to help you resolve these issues.


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Review from C W (Wife of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had a fantastic time while in respite here. He was looked after so well and the staff fell in love with him. He has befriended many of the staff and got on well with other residents in the home. On a personal note, I want to thank the staff for all they have done for both, my husband
and I during his stay here.

Reply from Macie Cox, Marketing Executive at Canal Vue

Thank you so much for your lovely review, we are so glad you are pleased with Canal Vue and you will both always be part of our big family here!


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Review from S F (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was placed there as he kept having bad falls at home very regularly and it was very hard to manage anymore. He has dementia and Alzheimers he has settled in. I can not fault the home at all. The staff are always friendly and available if they are needed. Keep up the good work. What I like is
there is always some kind of activity happening, so much better than another care home my Dad temporarily stayed in.

Reply from Macie Cox, Marketing Executive at Canal Vue

Thank you so much for your lovely review of Canal Vue, this will be passed on to our fabulous team and we are so lucky to have such a dedicated activities team!


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Review from R H (Husband of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Canal Vue R/H to everyone, my wife is being looked after wonderfully well, she suffers from vascular dementia. So it's not easy for anyone, but the staff are all amazing with her. I can't thank them enough.

Reply from Macie Cox, Marketing Executive at Canal Vue

Thank you so much for your lovely review of Canal View, we are so pleased that you are happy with the care your wife is receiving! Thank you so much for your support!


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Review from C B (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is in a nice location for access and a lovely outlook for the residents. The staff are very caring and very friendly. Mum has been very happy here and I would definitely recommend it.

Reply from Francesca Elverstone, Acting Manager at Canal Vue

Thank you very much, we really do appreciate your feedback and look forward to sharing it with everyone.


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Review from H M (Friend of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly kind caring staff. Lots of activities for the residents to take part in. They even do the ladies' hair and nails which I know made my friend feel so much better about herself. Safe environment just like one big family. Excellent food especially teatimes with at least 6 sandwich fillings
to choose from and homemade cake. Very clean, all rooms are cleaned daily. The office staff helped us a lot and the carers are second to none. The grounds are kept nice, good parking, and safety measures are always in place. Never saw a member of staff sat down unless doing paperwork. Lots of fundraising events and hard work put into these and planning. Even had an ice cream van visit during hot months. A great home with the best of carers and office staff.

Reply from Francesca Elverstone, Acting Manager. at Canal Vue

Thank you very much for leaving such a kind review about our care and home. As you know we take great pride in the care we deliver so it means a lot to us to read these words. Thank you.


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Review from Janet S (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has settled into Canal Vue very good. She doesn't ask if she's going home now. The carers are very good with Mum. The full-time carers that is, agency workers don't seem as caring, there is a language barrier with some of them and they don't interact with Mum as well as other carers.

Reply from Francesca Elverstone, Manager at Canal Vue

Thank you so much for your kind words, I will be sure to pass on to the team. I have taken on board your feedback concerning agency workers and will certainly address the points you have made. Thank you.


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Review from Julia H (Niece of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in Canal Vue Care Home for a few years and she is always happy and smiling.
The staff are so accommodating, caring and make time to talk with me. Lovely staff, all of them, from the head of care to the girls sorting the laundry.
My only concern is that some of the staff call my auntie
"sweetheart" and "darling", it's only small but I am so keen for her to keep her name.
Some pictures of old Ilkeston would be great too on the walls or a folder.
Thanks everyone, especially the staff on floor one.

Reply from Rachel Hammond, Manager at Canal Vue

Thank you very much for taking the time to review our services. I will be sure to share your comments with the team and also make a point of discussing using your aunt's name more.


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Review from K A (Relative of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Awful. My Father went to Canal Vue after leaving the hospital, he has mixed dementia and is non-mobile. During the first few weeks, he had a total of 3 falls from lack of supervision. I have never experienced a lack of caring like this setting and as a family, we found it very stressful that every time
we visited there seemed to be another issue, they lost his clothes and ruined his shoes and left him in a half-dressed, often dirty mess.
Needless to say, my father has now moved to a home that cares for his needs. On the day that he left some of the staff were not helpful and very rude.

Reply from Rachel Hammond, Manager at Canal Vue

We are incredibly sorry to hear this. It is a shame you didn’t take the opportunity to speak to me or take up our invitations to visit and discuss.
We would never show anyone lack of care, respect or dignity. In fact, our respect for his dignity extended to replacing his well-worn slippers - at our own expense.
We are very sad to see him leave Canal, but as his care needs developed he was transferred to a provider who could offer him the nursing care required, something we don’t provide. We hope he is happy in his new home.


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Review from Steven J (Son of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home literally helped my mum to get back on her feet.
My mum arrived at Canal Vue Care Home after a difficult time. She had recently been taken into hospital and she was discharged to help her to convalesce.
I personally found the staff always to be very helpful and they were always very nice
to my mum and in good spirits as they cared for her.
The home had a lovely atmosphere and would be somewhere that I would personally recommend.

Reply from Rachel Hammond, Manager at Canal Vue

Thank you very much for taking the time to review our service. The team will be very happy to read this review. It was an absolute pleasure to help.


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Review from Mel M (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were placed at Canal Vue in January 2022, temporarily for assessment. Throughout their stay my parents couldn't praise the staff enough, saying how kind they all were, how they only had to "ask and it was done", and they also commented regularly on how nice the food was and how much they
got LOL. We as a family were very reassured at this difficult time and can't thank the staff enough. From our experience, I would not hesitate to recommend Canal Vue.

Reply from Rachel Hammond, Manager at Canal Vue

Thank you very much for your kind words. We are all so very pleased to hear that your parents enjoyed their stay.
Once again thank you.


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Review from Lorraine A (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in Canal Vue Care Home temporarily after a fall. The staff were very kind, thoughtful and caring. Food was great. Nothing was too much trouble. Mum had a lovely view of the canal from her room and enjoyed watching the swans and ducks on the water. Lovely home.

Reply from Rachel Hammond, Manager at Canal Vue

Thank you very much for your positive feedback. It is so good to know you were happy with our care and attention.
Best wishes.


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Review from Yvonne S (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst having mum and dad in Canal Vue their care has been excellent. Caring staff. Always happy to update. Nothing is too much trouble. Food generous portions with good quality. Activities are very good. Overall excellent and would definitely recommend.

Reply from Laura Quince, Care Home Manager at Canal Vue

It's great that your Mum and Dad can stay with us and enjoy the care given and interaction with the staff. We thank you for your time completing a review and showing your appreciation.


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Review from Sarah B (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and the staff are lovely. The rooms are big. The food looks good and decent portions. Good security and the views are good.

Reply from Laura Quince, Care Home Manager at Canal Vue

We are proud of our lovely views, home cooking and friendly caring staff at Canal Vue, and we thank you for your time commenting and appreciating it.


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Review from John G (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Canal Vue for a year now following a spell in hospital and we have been extremely pleased with the way the home have looked after her. She was struggling in her own home, but since moving to Canal Vue her disposition has improved immeasurably and she is now very calm and seems
reasonably happy, having always said she wanted to stay at home.
The activities coordinator has been particularly helpful to both Mum and ourselves in arranging chats over Zoom as we live in Guernsey and are unable to get over to the UK due to the Covid travel restrictions in place. Mum seems to have struck up a friendship with the activities coordinator despite her loss of memory and depends on her for our chats which is much appreciated by ourselves. A big pat on the back to her.

Reply from Caroline Carraher, Care Manager at Canal Vue

We are pleased to hear that your mum has settled so well with us, it is a big step leaving your own home. It is good that she has been able to participate in the activities and that our extra efforts to ensure communications with relatives are working.
Thank you for completing the review. It is most important during these difficult times that the staff get the acknowledgements that they deserve.


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Review from Julie E (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff did a remarkable job looking after my father, from the outset, everyone worked together. Due to deteriorating health, the need for a care home was urgent. This was smoothly accommodated and he was made welcome in a lovely room overlooking the canal. This was really important, as leaving your
own home is a big ‘step’ (staff really made an effort to keep him company).
The activities lady was brilliant, she managed to engage him in gardening chat, he had lots of knowledge and sharing it was good for him, he even planted seeds. It meant a lot to the family at this very sad time, when he was not his usual able self, that she could spend time with him and involve him in some activities; iPad, planting, dominoes etc. He became bed-bound, the staff made sure he was well cared for, whilst preserving his dignity. He could not have managed at home and we are grateful for the care and consideration he was given by knowledgeable staff, experienced in looking after the elderly.

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Review from Luke M (Son of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been at Canal Vue, I have been impressed by the staff. They give me the confidence that Mum is always being treated well. They arrange video chats and send pictures of Mum doing activities and looking happy. She has also let me send her photos, so Mum can see her Granddaughters play. I
would definitely recommend Canal Vue to other families looking to put a parent or loved one in safe hands.

Reply from Caroline Carraher, Care Manager at Canal Vue

Thank you for reviewing, it is very important to us, especially now during these challenging times. It is great for the staff to know they are appreciated and that the extra effort all round and with the communications is worthwhile, it is so important for 'both sides' to maintain contact. Thank you for recommending.


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Review from Rachel H (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Canal Vue are always wonderful with Mum. This has been especially so during the Covid situation where they have always made sure that she is safe and happy.
Mum has been encouraged to do Zoom chats with me and these have always been set up with ease. They’ve been brilliant for both Mum
and myself. It’s lovely being able to see her smiling and looking so well. She’s obviously being well cared for; little things like having her hair brushed especially for the chat, help her maintain her dignity.
Mum particularly says how much she enjoys the food and that her room is always clean and tidy. It’s great that there are now more activities for her to take part in. It’s a wonderful idea that we are sent photos of her doing the activities.
All in all, I’m so pleased with Canal Vue. The staff are all so friendly and willing to help.

Reply from Caroline Carraher, Care Manager at Canal Vue

Thank you for showing your appreciation, especially during these difficult times, it is good to know the extra effort the staff put in is noticed, they really do care and it helps ensure satisfaction of daily life, an extra smile and maintaining dignity is so important too. It is pleasing to hear that the facilities and food are to your mum's liking and that communications are working to help you keep in touch when unable to visit.


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Current Review Score: 8.8 (8.845)

Overview of Review Score

The Review Score of 8.8 (8.845) out of 10 for Canal Vue is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.302 for Canal Vue is calculated as follows: ( (80 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 129 Ratings = 4.302

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.543 Points relating to the number of positive Reviews for Canal Vue is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 9 Positive Reviews ÷ 14 = 0.643

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Francesca

Francesca Elverstone

Job Title: Manager

Joined: 2017

Francesca Elverstone has been a vital asset to our company for over six years. Starting her journey at the head office, she efficiently served as a peripatetic administrator. In this role, she covered sickness and annual leaves, assisted with supplementary tasks and was instrumental in training new administrators. In July 2020, Francesca was promoted to the role of Deputy Manager at Canal Vue. During the challenging times of the COVID-19 pandemic, she expanded her skill set by completing medication training. This not only showcased her versatility but also her commitment to the company and the people we serve. Reaffirming her importance and dedication to our team Francesca has taken on the role of acting manager with the same level of dedication.


Frequently Asked Questions about Canal Vue

What types of Care is Canal Vue registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Canal Vue provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Canal Vue have?

There are 70 Single Rooms.

What are the Facilities & Services at Canal Vue?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Canal Vue to the centre of Ilkeston?

0.8 mile(s) as the crow flies, distance by road may be significantly further.