Apple Trees Care and Reablement Centre

Arlington Gardens, Grantham NG31 7GQ
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9.6 73 Reviews
  • Apple Trees Care and Reablement Centre, Grantham
Apple Trees Care and Reablement Centre offer residents a real home from home in a modern environment. Spacious bedrooms with en-suite facilities look out onto landscaped gardens with raised planters, vegetable patches and water features, whilst comfortable lounges and friendly dining areas ensure residents can relax and enjoy all the usual home comforts.

A varied programme of events and activities mean that residents can continue to pursue hobbies they enjoy, and also try out something new. The home also has strong links with the local community, and school children and other community groups are regular visitors to the home.

Fresh, seasonal produce is a key ingredient for the home-cooked meals and snacks prepared by the talented chef and kitchen team, who always take into account individual dietary requirements and preferences. Relatives and friends are always welcome to join in at meal times.

The team is available 24 hours a day, seven days a week to ensure that residents have care and support as and when they need it.

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Care Provided by Apple Trees Care and Reablement Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Gill Clark (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Apple Trees Care and Reablement Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,110 – £1,185
    • Self-Funded Residential Dementia Care £1,240 – £1,335
    • RESPITE Self-Funded Residential Care £1,185 – £1,260
    • RESPITE Self-Funded Residential Dementia Care £1,290 – £1,365

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.
    We currently have a welcome offer available for new residents funding their own care at Apple Trees. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.
    Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Apple Trees Care and Reablement Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access
  • Visiting

  • Visitors welcome into the home at any time.


  • Parking

  • There is plenty of free parking on site at the home, including disabled spaces.


Apple Trees Care and Reablement Centre Reviews (73)

Total of 73, showing 1-20
9.6

Apple Trees Care and Reablement Centre has a Review Score of 9.6 (9.615) out of 10, based on 16 reviews in the last 2 years. Over all time Apple Trees Care and Reablement Centre has 73 reviews.

Overall Experience

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Review from S B (Respite Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been in hospital for 8 weeks. Apple Trees Care and Reablement Centre really helped me progress ready to go home. I felt safe and cared for. The staff were really kind and patient. Some of the other patients were so helpful too and in turn, when I was more able I felt able to help and encourage
others. Carry on with your supportive work.

Reply from Anna Jennings, On Behalf of The Team at Apple Trees Care and Reablement Centre

Thank you for taking the time to write your kind review. We are pleased that you felt safe and supported while at Apple Trees Care and Reablement centre.


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Review from Adrienne R (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother has dementia and has been a resident since January 2024. Mum has now been itching for 8 months as there have been repeated outbreaks of scabies and in my mother's case these have been identified not by staff who see her everyday, but by visiting family who have demanded attention from a medic.
She has been covered in insecticide so often to deal with scabies (which has made her unwell) that last time the doctor prescribed a drug so vicious she had the paramedics out twice when she collapsed.
My mother was always smartly dressed, when she moved into the home she had many clothes. Almost all of them have either disappeared or been destroyed - when I visited at the weekend she was in bed because she was cold and she had no warm base layers of clothing left and was dressed in someone else's pyjama top.
The home claimed daily activities and trips out in the home's minibus - there haven't been organised activities for months and my mother has never been out in the minibus.

Reply from Anna Jennings, On Behalf of The Team at Apple Trees Care and Reablement Centre

Thank you for your review and for bringing your concerns to our attention. In line with our values, we welcome your feedback on any aspect of the services we offer, regardless of whether it is positive or negative. We always aim to provide a high standard of care in all our services but recognise that despite our best intentions we may not always meet your expectations. I believe these matters have recently been addressed under our Feedback and Complaints Procedure. Please be assured that your feedback is important to us, and we will use your valuable information to put matters right, to apologise, and to help us to improve the services we provide.


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Review from Mel F (Respite Resident) assisted by family/friend published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just completed a four-week active recovery bed course at Apple Trees Care and Reablement Centre. When I first arrived, I could barely stand but now thanks to the incredible help and support from the carers at Apple Trees I am leaving with the confidence to walk independently and even prepare
my own drinks and snacks. My experience has been exceptional. They treated everyone with dignity, always remaining friendly and offering excellent care and support. The food and drink were also of a high standard. I would highly recommend this course to anyone in need of recovery assistance.

Reply from Anna Jennings, On Behalf of The Team at Apple Trees Care and Reablement Centre

Thank you for taking the time to write your kind review. The team were honoured to be able to care for you and help gain your confidence and independence back.


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Review from Sandra H (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Apple Trees Reablement Home and was very ill, she was able to rest and recover and the care she received from all the staff was amazing. Her medication was given at regular times and food in the dining room meant interaction with other people. After the 20+ days she was well enough
to be discharged and enjoyed her 90th birthday at home with family, she is continuing to eat well and is looking forward to her holiday in August. The family thank Apple Trees for their dedication and care to all your residents.

Reply from Anna Jennings, On Behalf of The Team at Apple Trees Care and Reablement Centre

Thank you for taking the time to write your kind review, and we are so pleased to hear how well your mother is doing after her stay at Apple Trees.


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Review from J H (Daughter of Resident) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for four weeks, she was so poorly when she arrived but the care and respite she received at Apple Trees completely transformed her. We loved the homely atmosphere, access to the kitchen for pots of tea and cake. Flexibility over visiting times was wonderful allowing us to drop
in any time of the day. We can't thank Apple Trees enough for enabling Mum to return to her own home.

Reply from Anna Jennings, On Behalf of The Team at Apple Trees Care and Reablement Centre

Thank you for taking the time to write your kind review. We are happy to hear the care your mum received at Apple Trees has enabled her to return home, and that you enjoyed your time spent within the home.


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Review from Nigel S (Son of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother left hospital in very poor health and luckily got a room in Apple Trees. Within 7 days her health picked up along with her morale.
The staff were so helpful and understanding.
From being extremely nervous about going into a home she has now recovered a lot of her confidence as well as her
health improving. Even though the final outlook for my mum is not great I cannot emphasize how good my mum's care and treatment has been in Apple Trees.

Reply from Anna Jennings, On Behalf of The Team at Apple Trees Care and Reablement Centre

Thank you for taking the time to write your kind review, and we are glad to hear your mum's health, and confidence, has improved since her arrival at Apple Trees care and reablement centre.


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Review from Linda B (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was so well looked after. Staff could not do enough for her absolutely fantastic. Would recommend to anybody.

Reply from Anna Jennings, On Behalf of The Team at Apple Trees Care and Reablement Centre

Thank you for taking the time to write your lovely review, and we will pass your feedback onto the team.


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Review from Janet L (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and has been a resident at Apple Trees since May 2023. My daughter and I viewed a couple of care homes in the area and Apple Trees was the one that stood out. I'm pleased to say Mum has settled down really well and loves taking part in the various activities and going out on supervised
outings. The areas within the care home are always clean, the rooms are very comfortable and all the staff, whether it be carers, domestic or office staff are second to none. Everyone is always so cheerful and nothing is too much trouble. I would thoroughly recommend Apple Trees and I know I made the right choice for Mum.

Reply from Anna Jennings, On Behalf of The Team at Apple Trees Care and Reablement Centre

Thank you for taking the time to write your kind review. We are pleased to hear your mum has settled in well and is enjoying taking part in activities, and we are happy to hear you feel like you made the right choice by choosing Apple Trees.


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Review from J W (Husband of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife came to Apple Trees on a reablement program with a view to engage again so she would be able to return home after 4 weeks of care. However, due to cognitive impairment, she refused to eat and latterly drink and passed away on the 21st of December. We would not fault the efforts made by staff
to try and get her to eat. Her room was well appointed, perhaps cot sides to the bed would be a useful addition?
The lounge, dining room and kitchen areas were all good and initially, she enjoyed being in the lounge with the other residents and staff. She felt comfortable at Apple Trees and in fact, referred to it as 'home'.

Reply from Anna Jennings, On Behalf of The Team at Apple Trees Care and Reablement Centre

We are sorry for your loss and would like to thank you for taking the time to write this review. We are glad to hear your wife was able to feel at home within Apple Tree's Care and Reablement Centre through this difficult time, and we will pass your thoughts on to the team.


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Review from Val A (Sister of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has mixed dementia, depression and chronic pain. Despite this staff have worked hard to maintain her general happy disposition. This has made so much difference to her life. She now feels safe, supported and cared for in Apple Trees.
All of the staff know the residents and maintain supportive
relationships. This includes office, laundry, kitchen and maintenance staff. There’s an atmosphere of supportiveness and understanding among the staff teams and residents. The households are all separate but there’s freedom to move around the home for the residents. The staff are all kept updated with information on any changes or concerns quickly shared on the new electronic system for them to check regularly.
The food is freshly prepared and good quality, care is taken with the menus and resident's preferences and needs are individually catered for. There’s always something to eat and drink available.

Reply from Anna Jennings, On Behalf of The Team at Apple Trees Care and Reablement Centre

Thank you for taking the time to write your kind review. We are pleased to hear the home and staff have had a positive impact on your sister, and you are happy with the level of care and support she receives.


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Review from Malcolm S (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Apple Trees Care and Reablement Centre for rehabilitation care and was treated with respect but challenged, as appropriate, for her to improve her health and well-being to get back home, following a stay in hospital.

Reply from Anna Jennings, On Behalf of The Team at Apple Trees Care and Reablement Centre

Thank you for taking the time to write your review. We are pleased to hear that you were happy with the level of care and support your mother received during her time at Apple Trees Care and Reablement Centre.


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Review from Nikki D (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Apple Trees for over a year and a half. The home provides a safe and caring environment for my mum, who has dementia. Knowing the care home manager is a registered nurse gives us peace of mind that Mum's care is overseen by that of a trained clinician, and whilst the support workers
are supportive in their direct care, we feel assured that outcomes are achieved with other health care professionals with a much bigger emphasis on clinical care. The staff have become her extended family and offer support to both myself and my sister whilst catering to Mum's specific needs.

Reply from Anna Jennings, On Behalf of The Team at Apple Trees Care and Reablement Centre

Thank you for taking the time to write your lovely review. We are happy to hear the team is supporting you and your sister on this journey, and we are very proud of our team at Apple Trees and the level of care they are able to offer.


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Review from David O (Relative of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful building and interior.
Great atmosphere, very welcoming and helpful staff - very attentive.
Great rooms and food.

Reply from Helen Dearing, On behalf of the team at Apple Trees Care and Reablement Centre

Many thanks for taking the time to submit a review; we really appreciate it.


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Review from Michael S (Son of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Appletrees for 11 months up until early July 2023. During that time, the care that she received was fantastic. The staff were always welcoming, polite, smiley, helpful and professional, and always treated all of the residents with respect. If I ever had a query or problem
regarding my mother's care it would be discussed and a solution found and implemented quickly. I often quietly observed the dedication of the staff, doing what is often a challenging and difficult job; true affection being displayed for those under their care. I would thoroughly recommend Appletrees.

Reply from Helen Dearing, On behalf of the team at Apple Trees Care and Reablement Centre

Thank you for your kind feedback and for taking the time to write us a review. I'm glad your experience of our home was very positive when we cared for your mother. It was an honour to have her here as one of our residents. We will share this review with the whole team, they will be so grateful to read it. Many thanks!


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Review from Lauren A (Granddaughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall at home, my gran needed some time to rest and recover. Since day one, all of the staff at Apple Trees made sure she was comfortable and happy and had everything she needed to grow stronger and earn back as much independence as she possibly could. Nothing was too much trouble, all of the
staff were always happy to answer any questions we had or reassure us of any of our worries.
Special mention to one staff member, who always came over for a chat and offered us a hot drink, and made sure we were looked after and felt welcome. He is an asset to the team! Keep doing what you’re doing Apple Trees.

Reply from Rowen Campbell, on behalf of the team at Apple Trees Care and Reablement Centre

Thank you for your kind words and for taking the time to share your experiences of Apple Trees. The team will be really grateful for your feedback and I'm glad we've been able to support you and your gran. If there is anything more we can do to help you, please just let us know.


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Review from K Y (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have noticed that the staff are arranging activities which are nice to see, my mum seems to enjoy these. There are also new jigsaws, again which Mum enjoys. The staff are very helpful and extremely patient with my dad who can be trying. There do seem to be more staff on duty than there used to be.
I don't know if this means there is a retention issue or if it is a reflection of the care sector in general, we are told, though we are very happy.

Reply from Rowen Campbell, On behalf of the team at Apple Trees Care and Reablement Centre

Thank you for taking the time to share your experiences with Apple Trees, we really do appreciate your comments and I'll make sure the team at the home sees them. If we can ever do anything else for you or your parents, please don't hesitate to ask.


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Review from Carole B (Resident) assisted by family/friend published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very courteous and caring, good food, comfortable room and facilities. Will be sad to leave after reablement stay. Staff incredibly helpful and happy to have a little chat as they're passing by.

Reply from Rowen Campbell, Regional Marketing Manager at Apple Trees Care and Reablement Centre

I'm glad to hear you've enjoyed your time at Apple Trees - you are welcome back anytime! Thank you for taking the time to write us a review; I will make sure the team sees your feedback.


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Review from John G (Husband of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite initial reservations about care homes in general (unfounded!) We have found Apple Trees to be a wonderful sanctuary for those people unfortunate to be able to live at home no longer. The staff are dedicated, hard-working, well trained and kind - more like old friends than just care workers.
The accommodation is excellent, roomy, cheerful and comfortable. The food is well-chosen, varied, well cooked and plentiful. Visitors are encouraged and made welcome - a home from home.

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Review from J S (Daughter of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been very impressed with the care and staff, my father took a bit of time to settle in but now feeling content with the care he is getting, the room is nice size and the facilities therein are excellent, staff are always attentive and kind, father is now looking and feeling better.

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Review from J W (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really happy with the home. We love the open plan layout. Everywhere is clean and well kept. All the staff have been very friendly and always helpful. We can always ask how our mum is and they either know or find out for us. The outside area has been great this summer, we can sit outside
under the shelter. We are delighted we have found a home that meets Mum's needs.

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Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for Apple Trees Care and Reablement Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.615 for Apple Trees Care and Reablement Centre is calculated as follows: ( (146 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 187 Ratings = 4.615

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Apple Trees Care and Reablement Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Lee

Lee Morgan

Job Title: Home Manager

Joined: 2024

Lee has worked in the care sector since 2009, during this time he progressed from care assistant to senior care, to deputy roles and in 2020 started to work in home management.


During this time working in the health care sector, I bring experience to the home, I like to build strong working relations with the team and stakeholders. I have managed large and small service in residential settings, and I promote an open-door policy for staff, residents, and families.


The quality of care that all residents receive is my passion, and I aim to ensure that all the residents in my care receive the best and most person-centred care possible.


We have a fantastic and caring staff at Apple Trees, and we would love to welcome you to our home.


Julie

Julie McGrath

Job Title: Activities Coordinator

Joined: 2016

Julie has worked at Apple Trees since June 2017, previously working at Vale Garden Houses.


Julie enjoys planning and facilitating a wide range of stimulating activities, promoting independence to meet our residents' lifestyle choices.


Julie has recently undertaken minibus training and takes the residents out on weekly outings.


Frequently Asked Questions about Apple Trees Care and Reablement Centre

What types of Care is Apple Trees Care and Reablement Centre registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Apple Trees Care and Reablement Centre provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Apple Trees Care and Reablement Centre have?

There are 64 Single Rooms.

What are the Facilities & Services at Apple Trees Care and Reablement Centre?

Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Apple Trees Care and Reablement Centre to the centre of Grantham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.