Apple Trees Care and Reablement Centre

Arlington Gardens, Grantham NG31 7GQ
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9.6 73 Reviews
  • Apple Trees Care and Reablement Centre, Grantham
Apple Trees Care and Reablement Centre offer residents a real home from home in a modern environment. Spacious bedrooms with en-suite facilities look out onto landscaped gardens with raised planters, vegetable patches and water features, whilst comfortable lounges and friendly dining areas ensure residents can relax and enjoy all the usual home comforts.

A varied programme of events and activities mean that residents can continue to pursue hobbies they enjoy, and also try out something new. The home also has strong links with the local community, and school children and other community groups are regular visitors to the home.

Fresh, seasonal produce is a key ingredient for the home-cooked meals and snacks prepared by the talented chef and kitchen team, who always take into account individual dietary requirements and preferences. Relatives and friends are always welcome to join in at meal times.

The team is available 24 hours a day, seven days a week to ensure that residents have care and support as and when they need it.

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Care Provided by Apple Trees Care and Reablement Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Gill Clark (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Apple Trees Care and Reablement Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,110 – £1,185
    • Self-Funded Residential Dementia Care £1,240 – £1,335
    • RESPITE Self-Funded Residential Care £1,185 – £1,260
    • RESPITE Self-Funded Residential Dementia Care £1,290 – £1,365

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.
    We currently have a welcome offer available for new residents funding their own care at Apple Trees. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.
    Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Apple Trees Care and Reablement Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access
  • Visiting

  • Visitors welcome into the home at any time.


  • Parking

  • There is plenty of free parking on site at the home, including disabled spaces.


Apple Trees Care and Reablement Centre Reviews (73)

Total of 73, showing 21-40
9.6

Apple Trees Care and Reablement Centre has a Review Score of 9.6 (9.615) out of 10, based on 16 reviews in the last 2 years. Over all time Apple Trees Care and Reablement Centre has 73 reviews.

Overall Experience

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Date Published

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Review from S G (Daughter of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Took my father at short notice for care following a fall. Extremely helpful and caring staff who made him feel welcome straight away. Took care of him at all times including hospital visit and kept me informed of all his needs and treatments. He enjoyed his stay.

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Review from V T (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum needed residential care suddenly after a period of hospitalisation left her unable to help. She settled well and now is very content. The staff are very friendly and happy, despite the difficulties of Covid. Her room is kept reasonably clean and the carpet was cleaned recently. She is happy despite
memory problems causing her to feel disconnected at times.

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Review from M H (Son of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for one week respite in March. When we picked her up one week later she seemed perfectly happy and well turned out. There is no doubt we will be using Apple Trees on a regular basis for future respite breaks.

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Review from Karen P (Daughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was moved to Apple Trees from hospital after a TIA and also has mixed dementia too. The care staff were amazing with him from the moment he arrived to the moment he left this morning. He was well cared for and the facilities are great, we are just sad he couldn't stay there full time.

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Review from Barbara B (Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely well run and comfortable care home. I found all staff to be friendly, caring, and helpful. Nothing was too much trouble, whatever the time, day or night. I had mobility problems and they encouraged me without being pushy, giving me confidence in myself. I really cannot fault Apple Trees in
any way and would have no hesitation in recommending them.

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Review from S S (Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers must be well trained. I was a trained nurse many moons ago, their duties are carried out professionally and competently. They are always ready to help me as I am nearly 90 and arthritic, so movement and mobility are difficult. They are all most helpful.

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Review from Michelle R (Niece of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty lived in America she is living with dementia. We had to bring her back to England due to a breakdown in her relationship, three days before she was due to return her place in a care home fell through. We contacted Apple Trees and they have gone above and beyond in making her feel safe and loved.
The deputy manager has especially given up her time to help her. The support staff are really wonderful. We couldn't be more grateful.

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Review from J P (Brother-in-law of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only a brief visit. The staff are pleasant and helpful.

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Review from Neil T (Husband of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was resident in Apple Trees for almost 4 years during which time she received excellent care. Having chosen Apple Trees, at first for respite care and then for permanent residence, I never had reason to doubt that she was in the right place. The staff have been wonderful. During the past 15
months the Covid pandemic has made things especially difficult, but through all that time Apple Trees kept her safe.
I think that the level of skills needed to care for patients with dementia is just not appreciated by society in general, and these skills are certainly in evidence at Apple Trees. I was particularly grateful for the kindness and support of staff during the days leading up to my wife's death.
So, my thanks go to all staff at Apple Trees whose kindness, patience and dedication have been truly inspiring; and if anyone asks me to recommend a care home, I know what I will be saying - Apple Trees, simply the best!

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Review from L B (Niece of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle came to Apple Trees because he was unable to look after himself at home. Having experienced several other care homes my sister and I were very impressed with the en-suite bedrooms, the lounges and kitchen within the different home areas. Apple Trees is light, bright and clean and perhaps most
importantly always smells sweet. The staff have been lovely, caring and attentive and my uncle is very happy at Apple Trees. It is wonderful being able to visit now but my uncle was quite content during the Covid lockdowns and when we were finally able to visit, he looked well. We are very grateful to all the staff who care for our uncle and would recommend Apple Trees without hesitation.

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Review from E W (Daughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision to make but when we realised that mother needed full-time care we could not have placed her in better hands. Mother has thrived. We know she is safe, well-fed, and well looked after. Mother lives in what can only be described as a family environment, which gives her company
and security at all times, which we can only be grateful for. Apple Trees has maintained its high standards throughout the covid crisis. Has kept the family informed every step and we cannot speak too highly of the care provided. A big thank you.

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Review from R G (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid 19 I have been unable to go into the care home. My review is therefore based purely on my interaction with staff on the telephone for the last 4 months. I cannot fault the proactive care provided for my very elderly mother. Any issues were dealt with immediately and I was kept informed
at every turn. The admin staff are excellent nothing is too much trouble for them. The care staff got to know my mother quickly and were well informed when I phoned to ask how she was. They were as patient with me as the residents! I feel my 95 year old mother has been looked after in a gentle, caring and dignified way.

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Review from Richard M (Son of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first visit to this care home, we knew it was the right place for our mother to be. There was a lovely atmosphere and a relaxed, calm yet attentive feel, it was spacious with good outdoor gardens, that weren't just for show. The one enduring point about this home, is, without doubt, the
outstanding team of people that work here, from the reception team to the manager. The care was always exceptional. It is rare to experience a level of commitment and professionalism throughout every team member, every time we either visited or spoke on the phone. With the awful Pandemic and visiting restricted, I had no doubt my mother was in the best place and being looked after by the best people. The compassion and thoughtfulness shown towards the end of my mother's life was truly memorable. I recommend Apple Trees to everyone I speak to.

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Review from L P (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were long term residents. Father 5 years and Mother 3 years +. Standards of cleanliness and housekeeping, laundry and nutrition were always excellent. Care very good. Staff mostly very friendly and communicative. Biggest problem was the information stream. No one person ever took role of
communicator. We were not local, visited 3 weekly. Always had to phone leave message, wait for feedback, always lengthy and never a simple path. Why no relative answerphone line?

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Review from Patricia I (Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always considerate and very obliging. Having an intolerance to dairy products, they manage to find things for me to eat and drink.

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Review from Paul I (Son of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with all aspects of the care provided.

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Review from S O (Wife of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness and dignity shown to my husband and ourselves were beyond measure. If I had had to choose where my husband would spend his final days it could not have been bettered anywhere.

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Review from D S (Daughter of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum was exemplary. The care staff were always able to explain mum's care needs and how she had been. They obviously 'knew' her and she was more than just another body. I always visited unannounced, and mum was always well turned out and sweet-smelling, and most importantly, she
was happy and content. Having worked as a social worker and visited many residential care homes, I understand some of the demands and difficulties, and some of the concerns, but I can truly say that I was totally happy with my mum's placement.

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Review from Karen Y (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled extremely well to his new environment. This is because it is friendly and relaxed with caring staff who have time for the residents. There is also a well-organised activity calendar.

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Review from Peter M (Son of Resident) published on 15 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Apple Trees for over 3 years. She arrived with dementia. I visited regularly and she always seemed much calmer and less anxious than she had been in her own home. Towards the end of her life I was spending 6 or 7 hours a day with her, as a result I got to see the staff very close up across
all their shifts. The way they dealt with Mum and all the other residents was just amazing! I have nothing but praise for all of the staff without exception. They are totally focused on the residents and their needs. Always a quiet word and always reassuring. Residents are always clean and well turned out.

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Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for Apple Trees Care and Reablement Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.615 for Apple Trees Care and Reablement Centre is calculated as follows: ( (146 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 187 Ratings = 4.615

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Apple Trees Care and Reablement Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Lee

Lee Morgan

Job Title: Home Manager

Joined: 2024

Lee has worked in the care sector since 2009, during this time he progressed from care assistant to senior care, to deputy roles and in 2020 started to work in home management.


During this time working in the health care sector, I bring experience to the home, I like to build strong working relations with the team and stakeholders. I have managed large and small service in residential settings, and I promote an open-door policy for staff, residents, and families.


The quality of care that all residents receive is my passion, and I aim to ensure that all the residents in my care receive the best and most person-centred care possible.


We have a fantastic and caring staff at Apple Trees, and we would love to welcome you to our home.


Julie

Julie McGrath

Job Title: Activities Coordinator

Joined: 2016

Julie has worked at Apple Trees since June 2017, previously working at Vale Garden Houses.


Julie enjoys planning and facilitating a wide range of stimulating activities, promoting independence to meet our residents' lifestyle choices.


Julie has recently undertaken minibus training and takes the residents out on weekly outings.