Apple Trees Care and Reablement Centre

Arlington Gardens, Grantham NG31 7GQ
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9.6 73 Reviews
  • Apple Trees Care and Reablement Centre, Grantham
Apple Trees Care and Reablement Centre offer residents a real home from home in a modern environment. Spacious bedrooms with en-suite facilities look out onto landscaped gardens with raised planters, vegetable patches and water features, whilst comfortable lounges and friendly dining areas ensure residents can relax and enjoy all the usual home comforts.

A varied programme of events and activities mean that residents can continue to pursue hobbies they enjoy, and also try out something new. The home also has strong links with the local community, and school children and other community groups are regular visitors to the home.

Fresh, seasonal produce is a key ingredient for the home-cooked meals and snacks prepared by the talented chef and kitchen team, who always take into account individual dietary requirements and preferences. Relatives and friends are always welcome to join in at meal times.

The team is available 24 hours a day, seven days a week to ensure that residents have care and support as and when they need it.

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Care Provided by Apple Trees Care and Reablement Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Gill Clark (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Apple Trees Care and Reablement Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,110 – £1,185
    • Self-Funded Residential Dementia Care £1,240 – £1,335
    • RESPITE Self-Funded Residential Care £1,185 – £1,260
    • RESPITE Self-Funded Residential Dementia Care £1,290 – £1,365

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.
    We currently have a welcome offer available for new residents funding their own care at Apple Trees. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.
    Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Apple Trees Care and Reablement Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access
  • Visiting

  • Visitors welcome into the home at any time.


  • Parking

  • There is plenty of free parking on site at the home, including disabled spaces.


Apple Trees Care and Reablement Centre Reviews (73)

Total of 73, showing 41-60
9.6

Apple Trees Care and Reablement Centre has a Review Score of 9.6 (9.615) out of 10, based on 16 reviews in the last 2 years. Over all time Apple Trees Care and Reablement Centre has 73 reviews.

Overall Experience

  • 58
  • 14
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  • 1

Date Published

73
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Review from Pamela M (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Apple Trees for just over a month before he died and the care and attention were brilliant. My father was completely comfortable and he felt safe and was treated with respect.
For me, this care and compassion was essential and was not only for him but myself.
I heartily recommend
this home and all the staff one hundred per cent.

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Review from Pam M (Daughter of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Apple Trees for around 16 months until his recent death. He was at all times treated with dignity, compassion and kindness. The staff have all been kind and caring and have done their best to make his last year of life as comfortable as possible.

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Review from Angela C (Niece of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has received exceptional care since moving to Apple Trees in November 2017. She has dementia and had become isolated and quite withdrawn. Almost a year later, she is more confident, chats to people as her condition allows and loves the outings and entertainments. She often tells me what good
care she has from all the staff. I'm impressed by how quickly staff respond to anything I ask and how well they relate to and help my aunt and I'm amazed at how well she now looks and how happy she is. The calm friendly, homely atmosphere really make her feel secure and looked after. I'm very grateful for her care as I live away from Grantham and have absolutely no worries about her well-being.

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Review from H W (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Apple Trees Care and Reablement Centre you feel very welcomed and homely. Staff in this care home are absolutely fabulous and nothing is too much trouble for the residents from the staff in the kitchen to management they all deserve a big thank you for what they do daily. As a relation to
the resident (my father who was in for rehabilitation after a knee replacement), I would highly recommend a stay or permanent residency here. Beautiful place.

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Review from Derek P (Partner of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From entering the reception area there is a friendly and welcoming atmosphere. The caring staff are extremely caring and considerate of each individual's requirements. You can safely leave your loved one at Apple Trees and know they will be well cared for.

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Review from Susan H (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care has been exemplary. She has been treated with dignity and respect at all times. The staff and management are superb and always give 100% - nothing is too much trouble and they are always on hand to chat to if needed. Mum's room is always clean and tidy as are all the lounges and dining
rooms. A marvellous place!

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Review from Michael I (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that my dad gets. He is well fed and when looked after the staff are excellent (though at times I think they are understaffed). On the whole, I am very impressed with the quality of the home itself and the care it provides.

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Review from Helen S (Daughter of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are helpful and kind, facilities are excellent and my mother enjoys the food. I was very worried about my mother going to live in a residential home but she’s been much happier since she more in.

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Review from Alison H (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apple Trees was recommended to me for mum following the sudden death of my father. At such a difficult time all staff have treated us with understanding and respect. All staff that look after mum are fabulous and I am so very happy with Apple Trees. Would not want her to be anywhere else.

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Review from A J (Relative of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and attentive to residents and clearly, take time to know and understand them and their needs. They are always very welcoming to family members too. A good range of activities is available for stimulation. There is a warm and welcoming atmosphere.

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Review from S M (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled so well, she is happy and contented. The staff are caring, helpful, pleasant and friendly. Happy staff: happy residents: happy home.

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Review from Stephen V (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly and comfortable environment. Staff are very approachable and responsive. They accommodate the vagaries of dementia sufferers and care for them in a kindly fashion. I could not be happier with my mother's care.

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Review from Jim W (Son of Resident) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On Dec 22nd Dad was transferred into Apple Trees. The day was a nightmare as the transfer was completely screwed up by the ambulance service....eventually he got to Apple Trees one and a half hours after their normal reception time had finished. Two of the day staff volunteered to stay on duty to receive
him. He arrived exhausted, upset and confused. The staff, who were absolutely brilliant settled him and me quite quickly. He got his cup of tea, a bite to eat and a big hug. For the following few days, he did little but eat and sleep which he clearly needed.....the staff let him do this and gently integrated him into the daily life of the home. By Xmas day he was up and enjoying his new home ....he loved the Xmas lunch and his visit from our 2 labs (which again was encouraged by the staff). We are now just over a month into his new adventure, he has had a birthday (and got cake and pressies from the staff), he is happy, his health has hugely improved and he seems reasonably content.

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Review from Philip S (Son of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We believe that our mother is in the very best care facility possible for someone with advanced dementia.
The staff and facilities are first class and they run the home with all protocols and safeguarding measures observed.
We love our mother dearly and it is so wonderful not to have to worry about
her knowing that she is being well cared for.

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Review from A H (Wife of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff in Apple Trees are wonderful, they are so kind and lovely.
I would recommend the home to anyone I knew, they are so caring and helpful and do everything they can to help the residents, they work very hard.
Sometimes could do with some more staff on for a little more help.

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Review from B D (Nephew of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant surroundings and carers that care. There is a nice atmosphere which my Aunt appreciates.

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Review from Cherry M (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Appletrees exceeded all expectations for the facility itself, the staff and the care provided. Nothing was too much trouble and the genuine care and compassion was something very special. I could not rate it highly enough.

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Review from G B (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my mother's cares are met. Staff very caring. Any problems, which have been small and not care related, have been quickly dealt with. I highly recommend this care home.

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Review from R T (Husband of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and welcoming There also seems to be good rapport between the members of staff. The staff are friendly disposed to the residents, giving direct help or simple encouragement according to need.

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Review from Sally W (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are mostly very impressed with Apple Trees. Most of the staff are hardworking and very caring. It is the best care home that I have ever visited. I feel the fees are very expensive. The costs increased over 10% this year, which feels exorbitant in the current economic climate.

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Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for Apple Trees Care and Reablement Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.615 for Apple Trees Care and Reablement Centre is calculated as follows: ( (146 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 187 Ratings = 4.615

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Apple Trees Care and Reablement Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Lee

Lee Morgan

Job Title: Home Manager

Joined: 2024

Lee has worked in the care sector since 2009, during this time he progressed from care assistant to senior care, to deputy roles and in 2020 started to work in home management.


During this time working in the health care sector, I bring experience to the home, I like to build strong working relations with the team and stakeholders. I have managed large and small service in residential settings, and I promote an open-door policy for staff, residents, and families.


The quality of care that all residents receive is my passion, and I aim to ensure that all the residents in my care receive the best and most person-centred care possible.


We have a fantastic and caring staff at Apple Trees, and we would love to welcome you to our home.


Julie

Julie McGrath

Job Title: Activities Coordinator

Joined: 2016

Julie has worked at Apple Trees since June 2017, previously working at Vale Garden Houses.


Julie enjoys planning and facilitating a wide range of stimulating activities, promoting independence to meet our residents' lifestyle choices.


Julie has recently undertaken minibus training and takes the residents out on weekly outings.