Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA
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9.6 161 Reviews
  • Hallmark Maycroft Manor, Brighton
In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days, their way. Understanding the unique challenges that come with aging, Maycroft Manor cherishes every moment – big and small. Right from the outset, residents and their loved ones are at the heart of all the support and services the team provide.

Moving can feel scary so it's good to keep a few things the same. That's why Maycroft Manor supports keeping the family together; welcoming couples, four-legged friends where possible and with the doors open for loved ones to pop by at any time, Maycroft Manor exudes a joy for life you won’t experience elsewhere.

With its clever home design, a variety of rooms await to be explored whatever mood residents may be in. Grab a cuppa in the bustling Station Café or take part in green-fingered fun in the gardens – There’s plenty of opportunity to discover something new!

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Care Provided by Hallmark Maycroft Manor

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 105 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlotte Fawcett (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (93)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Number of floors: 3

Funding & Fees Guide for Hallmark Maycroft Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,040 – £2,330
    • Self-Funded Residential Dementia Care £2,170 – £2,370
    • Self-Funded Nursing Care £2,410 – £2,510
    • RESPITE Self-Funded Residential Care from £2,244
    • RESPITE Self-Funded Residential Dementia Care from £2,386
    • RESPITE Self-Funded Nursing Care from £2,651

  • These prices are only a guideline, please contact Emma Weller - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual
  • (these prices are only a guideline, please contact Hallmark Maycroft Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open to visitors with no current restrictions in place.


  • Parking

  • Large car park for friends/family to use.


Hallmark Maycroft Manor Reviews (161)

Total of 161, showing 1-20
9.6

Hallmark Maycroft Manor has a Review Score of 9.6 (9.606) out of 10, based on 13 reviews in the last 2 years. Over all time Hallmark Maycroft Manor has 161 reviews.

Overall Experience

  • 124
  • 35
  • 2
  • 0
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Date Published

161
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Review from C B (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last year of his life at Maycroft Manor. The care and support he received from the team was exemplary, from the very first contact to his last days everyone showed such amazing kindness and attentiveness to his every need. He enjoyed his time there, making positive relationships
and taking part in a range of interesting entertainments. I am also very grateful for the kindness and support I received from the wonderful team, thank you.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for your lovely review, it was a huge pleasure to support your lovely dad and get to know you all as a family.


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Review from C M (Respite Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was transferred from hospital by ambulance for rehab. I fractured my spine. This establishment is amazing in every way. Run by a young, dynamic team, the staff are very special and seem carefully chosen "hand picked". They are truly top quality, working 24/7 with true dedication, love, passion and
a gift for their job. Some individuals I would like to name and have to management, as they have gone the extra mile for me and beyond. It has been a real feel good factor, that of being in a family, yet a 6* hotel. The food is amazing, gluten free is not issue at all. The facilities and activities are amazing, every answer is a yes with a smile and hug. Truly awesome! Maycroft Manor should receive an award!

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for your lovely review, it's been a pleasure to help you recuperate and we are glad we are exceeding your expectations!


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Review from Jane B (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most lovely staff. Full of respect, kindness and a sense of humour..
Everybody friendly. Extremely clean and fragrant.
Christmas was like a fairy tale - so happy with it all.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for your kind review, it's always our goal to create a memorable experience for the residents here at Christmas, and we're delighted that our holiday celebrations made Mum's Christmas feel magical. We truly appreciate your kind words and Thank you again.


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Review from Carole W (Wife of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but thanks and praise for the wonderful care team who cared for my precious husband to the end. He was treated with such kindness and respect and I couldn't have chosen a better place. Management were always approachable and committed to the resident's and families wellbeing.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to leave a review, your husband and his huge smile will be sorely missed. Thanks again.


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Review from I K (Son of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in Hallmark Maycroft. The accommodation is very modern which Mum loves and the activities that they put on suit my mum down to the ground. She enjoys the bistro as she can socialise with the other residents while eating lovely food.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to give us a review, it means a lot to us as a team and we are overjoyed your Mum is so happy here at Maycroft Manor.


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Review from Philippa W (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is 96 and has been in Maycroft Manor for two years. Her health has improved significantly and she is happier than she has been for many years. When my own mother became poorly and confused it was an easy decision to choose Maycroft. The staff are everything, truly wonderful, and they
have nursed my mother back to full health. She is living her best life - happier and fitter than she has been for a long time. She says that everybody loves her - more could you ask for!

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to write such a lovely review, we are over the moon your family are all so happy with life and their care at Maycroft Manor.


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Review from Lucy D (Granddaughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home for my nan. Meets her needs well! Nan is very happy here and she loves the people. My nan enjoys the entertainment they provide and, of course, all of the delicious food and meals! The customer relationship manager and another staff member work incredibly hard and are always so supportive
of us as a family. One member of the bistro staff in particular works so hard to keep not only my nan, but others happy, by keeping the bistro stocked up with delicious treats. So thank you to all for continually going above and beyond to make the residents happy.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much, Lucy, for the lovely review, it's a pleasure to make sure our residents thrive and love life at Maycroft Manor.


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Review from Celia H (Sister of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my brother was diagnosed with dementia and we were luckily able to secure a place at Maycroft Manor Care Home, I was extremely worried. I need not have been. His care has always been of the highest order and every single staff member here has been exceptional. He has been so happy here, feels totally
at home and is given exceptional care by everyone with whom he comes into contact.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for your lovely review. It's an absolute pleasure to be involved in your brother's life and care, he's an exceptional gent who we just adore!


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Review from Karen D (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are so happy with Maycroft Manor Care Home. They have supported all of Mum's needs so well. Thank you.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you, Karen, it's a pleasure to care for your lovely mum.


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Review from Tracy C (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic place!

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks for your kind review, Tracy. It's so lovely to see your mum settled and happy!


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Review from H O (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Maycroft following the death of my father as she had Dementia and needed 24-hour care. The staff were amazing, kind, considerate and caring. Mum's room and the whole care home were immaculate, the food was lovely, carers were cheerful and enthusiastic at all times. Sadly mums
condition deteriorated and she passed away recently. The end-of-life care, love and support we received was gold standard which gave us comfort during a sad time. We were able to visit anytime, supported emotionally and physically with food and drinks. Thank you so much to the management and all members of staff, this has given our family so much comfort knowing our mum had the best care at the end of her life.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

We are so glad we could help at a difficult time for you all. It was a pleasure to get to know you all and thanks so much for sharing your experience.


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Review from Jared W (Son of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is one word that sums up Maycroft Manor Care Home, the care for my dad, the staff are friendly and very efficient, and that's outstanding. Thank you very much.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much, Jared, we are glad that you are so happy with your dad's care.


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Review from Pamela W (Wife of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maycroft Manor Care Home is a lovely carer home, the staff are all very friendly and very efficient, it has a nice atmosphere, the rooms and decor are light and airy. My husband is very happy and relaxed. What more can I say except a big thank you to everyone.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you so much for taking the time to review us, Pamela, it's a pleasure to look after your lovely husband.


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Review from Matt P (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Maycroft Manor for about nine months. She moved there from a place where she’d been unhappy. What made all the difference was having devoted and caring staff. The facilities were great, always clean and comfortable but it was the staff that made a difference. She really felt she was
cared for. They have lots of organised activities there which I’m sure are great for many of the residents but not my mum's thing. It was the genuine interest and individual concern from the staff that she enjoyed.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks for taking the time to review us, your mum is very much missed at Maycroft Manor. Her last birthday was definitely a highlight for us all!


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Review from Christina T (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Maycroft Manor for about three months now, and I can honestly say that she is receiving excellent care from all members of the team. She has opportunities every single day to attend organised activities, which stimulate her and give her purpose. The personal care is discreet and gives
Mum the dignity that she deserves. When visiting, you are made to feel part of the community from the moment you enter the building, with big smiles and as many updates about your loved one as you could wish for. Mum has her hair done every week by the onsite hairdressers, her nails done and other beauty treatments. The food is excellent, and Mum is as happy and well looked after as we could ever wish for. Visiting is not restricted in any way, and we are always offered a drink and chatted when we arrive. Mum has a lovely ensuite room with all the necessary equipment she needs, but it feels more like a Hotel than a Care Home. Outstanding in every way; thank you.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for leaving us such a lovely review, we hope we continue to exceed your expectations !! It's a pleasure to look after your lovely mum.


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Review from Sharon R (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who was recently diagnosed with Alzheimer’s disease, was scared and frightened at the thought of being ‘abandoned’ in a care home, and to be fair, we had major concerns that she wouldn’t settle and be very unhappy.
However, from the moment we met the team and reviewed the facilities and
accommodation, we knew that this place was special and couldn’t be beaten for its quality of care and provision.
My mum has been a resident for only one month, and she no longer wishes to go home; she loves the ‘really friendly people' who look after her, and her diet is so much better than we are sure her memory functioning has improved and her overall health is so much better. Most importantly, she is smiling again, enjoying life and now sees Maycroft as her new home to be enjoyed. As a family, we couldn’t be happier; it feels like this is our happy ending too.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to give us a review. It's lovely to see your mum so happy and her smiling face at happy hour on Friday made my day! We hope she continues to thrive at Maycroft Manor.


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Review from Philip E (Son of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all the staff who made sure my mother had the best time she could during the last four months of her life in the Clement wing (for people with dementia). The friendliness, the commitment and the willingness of the staff was great to see. No one was left on their own for long and
the staff really had the numbers and the interest to listen and spend time with the residents.
Maycroft is purpose-built so the lounges, cafe, television and dining rooms are spacious and bright. That really helps produce a good atmosphere. Rooms were kept very clean and tidy and the activity programme means there was something on at least once every day.
Having tried several other care homes, none of which were happy experiences, thank goodness we found Maycroft Manor.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to leave us a review Philip. It was a pleasure to get to know your lovely mum and she is very sadly missed. We are really glad you were happy with your choice of home at Maycroft Manor. Thanks again.


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Review from N T (Next of Kin) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Maycroft Manor for my aunt last April when it was confirmed that she needed 24-hour care. She has received excellent care. Everything is very well organised - the rooms, the laundry, the food and the activities. Their knowledge, experience and professionalism has been excellent. This was especially
apparent as she approached the end of her life. Her carers identified when a chest infection was not getting better, made contact with the NHS, liaised with the hospital and provided great care when she returned and became increasingly frail. They changed her mattress to reduce the risk of bed sores. They obtained dietary advice and liaised with her GP over palliative care. They requested further medical help when a new complication arose. As a result of their efforts, her final days were peaceful. And three weeks before she left us, they provided tea and cake so we could celebrate her 90th birthday with her. Thank you all staff at Maycoft Manor, you did a grand job.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks for your kind words, your lovely aunt will be very sorely missed at Maycroft Manor. We are so pleased you chose Maycroft as a home for her.


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Review from Tessa B (Daughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maycroft Manor really know how to put on a great party. Their recent barn dance was brilliant! Amazing food, the singer was really entertaining and it was so inclusive. The residents had a great time and the staff created a real party atmosphere. Can't wait until the next event!

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you so much for taking the time to leave us a review! We are glad to hear you enjoyed the 'Hoedown', we do love to entertain here at Maycroft Manor! Thanks again.


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Review from Michael F (Son-in-law of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maycroft Manor is such a wonderful place in all aspects. The staff are incredible and treat residents and visitors exceptionally well. The activities are varied and plentiful and the food is of a very high standard. In my opinion, this care home sets a standard that all others should aspire to.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you so much for leaving such a lovely review, we are a great team with some incredible residents! Thanks again


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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Hallmark Maycroft Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for Hallmark Maycroft Manor is calculated as follows: ( (155 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.619 Points relating to the number of positive Reviews for Hallmark Maycroft Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 13 Positive Reviews ÷ 21 = 0.619

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (24)

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Meet the Team (3)

Emma

Emma Weller

Job Title: Customer Relationship manager

Joined: 2018

I am the customer relationship manager at Maycroft Manor and have worked in the care industry for nearly 10 years. and Hallmark for 4 years.
I love helping families find the right home for their loved ones and helping new residents move in. It's a joy to see them thriving and loving life at Maycroft Manor.


Charlotte

Charlotte Fawcett

Job Title: GM

Joined: 2024

Charlotte brings a wealth of experience both as an RMN and working in care settings.


No image found

Charlotte Fawcett

Job Title: GM

Joined: 2024

Charlotte brings a wealth of experience both as an RMN and working in care settings.


Frequently Asked Questions about Hallmark Maycroft Manor

What types of Care is Hallmark Maycroft Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hallmark Maycroft Manor provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hallmark Maycroft Manor have?

There are 93 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Hallmark Maycroft Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Maycroft Manor to the centre of Brighton?

2.0 mile(s) as the crow flies, distance by road may be significantly further.