Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA
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9.6 161 Reviews
  • Hallmark Maycroft Manor, Brighton
In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days, their way. Understanding the unique challenges that come with aging, Maycroft Manor cherishes every moment – big and small. Right from the outset, residents and their loved ones are at the heart of all the support and services the team provide.

Moving can feel scary so it's good to keep a few things the same. That's why Maycroft Manor supports keeping the family together; welcoming couples, four-legged friends where possible and with the doors open for loved ones to pop by at any time, Maycroft Manor exudes a joy for life you won’t experience elsewhere.

With its clever home design, a variety of rooms await to be explored whatever mood residents may be in. Grab a cuppa in the bustling Station Café or take part in green-fingered fun in the gardens – There’s plenty of opportunity to discover something new!

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Care Provided by Hallmark Maycroft Manor

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 105 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlotte Fawcett (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (93)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Number of floors: 3

Funding & Fees Guide for Hallmark Maycroft Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,040 – £2,330
    • Self-Funded Residential Dementia Care £2,170 – £2,370
    • Self-Funded Nursing Care £2,410 – £2,510
    • RESPITE Self-Funded Residential Care from £2,244
    • RESPITE Self-Funded Residential Dementia Care from £2,386
    • RESPITE Self-Funded Nursing Care from £2,651

  • These prices are only a guideline, please contact Emma Weller - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual
  • (these prices are only a guideline, please contact Hallmark Maycroft Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open to visitors with no current restrictions in place.


  • Parking

  • Large car park for friends/family to use.


Hallmark Maycroft Manor Reviews (161)

Total of 161, showing 21-40
9.6

Hallmark Maycroft Manor has a Review Score of 9.6 (9.606) out of 10, based on 13 reviews in the last 2 years. Over all time Hallmark Maycroft Manor has 161 reviews.

Overall Experience

  • 124
  • 35
  • 2
  • 0
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Date Published

161
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5
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148

Review from B D (Friend of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friends in Maycroft Manor for the last 10 years and always have been delighted with the care and good standard,
the cleanliness and security of the residents. I have always recommended Maycroft Manor Care Home to all my friends and family. Keep up the good work.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to leave us a review BD. We are so glad to hear that you enjoy coming to visit Maycroft Manor


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Review from Nicola F (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Maycorft Manor enough! The care they have given my mum is excellent. Lifestyles is the best, with all the entertainment. All the staff are brilliant and I love coming to visit. Above all my mum is really enjoying her time at Maycroft Manor. This really is the best care home.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much Nicola, your mum is a very much loved resident at Maycroft Manor and she bring's such joy to the home. Thanks for taking the time to leave us a review.


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Review from Jan M (Civil Partner of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was admitted for respite care at very short notice due to me, her carer, having an accident. Although it was all very sudden, and slightly shocking as we had no time to prepare, the stay was a great success due to the kindness and professionalism of all of the staff. Everyone took the time
to get to know her and acknowledge how strange this situation must be for her. She has Parkinson’s Disease with very significant memory loss and this was well understood and cared for. She was encouraged to join in the many well thoughtout and structured activities as well as just become familiar with the people and surroundings - a special hat-tip here to the lifestyles co-ordinator. She made friends with other residents and staff and ate well due to the variety and quality of the food on offer. The staff made what could have been a traumatic experience into one that was positive and joyful. I can’t recommend this place highly enough.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you so much for taking the time to leave us a review. We loved having your wife stay with us and she is welcome for a holiday anytime, but only if your lovely dogs visit! Please pop in and see us soon!


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Review from J F (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my mum receives at Maycroft Manor Care Home. The environment, food etc are all of a high standard but more importantly to me, Mum is treated with such warmth and affection by staff. So much thought goes into the various activities and support for residents including specific
activities/ideas for residents with dementia.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to give us a lovely review, your mum really is a much-treasured resident in our Clement community.


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Review from Marion E (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived a Maycroft Manor for 8 and a half years. From the moment she moved in, she never looked back to the old family home. Once she was there, she was never lonely, she made friends and felt so secure. As her dementia progressed she moved up to Ailment Way where they specialise in dementia
care. The care was marvellous. My mother was so calm and content. We, her family, felt she was loved and all her needs were always met.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much Marion for taking the time to review us. Your mum was a huge part of the Maycroft Manor family and her smile lit up a room. She had a such a loving, kind energy and she was very loved here. One of the first residents ever to grace Maycroft and certainly never forgotten.


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Review from Kirsty D (Granddaughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was at Maycroft Manor Care Home for just over 6-months, and the difference in her was amazing. She was so engaged with everyone when coming out of her room and was joining in with the other residents and staff members. Sadly my nan passed away on Friday, and I cannot thank everyone that works
there for all they did for her in the short time that she was at Maycroft Manor Care Home. The care and compassion that not only my nan got, but also the compassion we, as a family, had from all the staff members were just fantastic. I couldn’t have picked a better home for my nan to live in. We never had any worries when we left because we knew she was being looked after and loved by the staff that cared for her. Maycroft Manor Care Home is a fantastic home, so thank you all for everything you have done and continue to do for your residents.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to write this Kirsty at such a sad time for you. We are pleased that we could make a difference in the last few months of your lovely nan's life.


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Review from Kim B (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum on Mother's Day with her two great-granddaughters (3 and 6). Everyone was extremely friendly and welcoming. This is the first time I have experienced a normal visit, COVID has restricted so much. The balloons and cake gave the home a party feel. My mum was delighted with the balloons
and cake and the sense of fun it created. This is so much more like my mum's real-life before dementia, it gave me and my granddaughters a new sense of lovely normal with my mum - Thank You!

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you, Kim, it was such a wonderful day for us all and seeing your beautiful granddaughters with your mum was a personal highlight for me.


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Review from Adrian K (Son of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves it here the staff are fantastic, the food superb with a range of activities. She feels really at home here and seems to be improving all the time. My dad, unfortunately, has dementia but is very well cared for and also very happy here.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you for spending time on a review for us Adrian. It's lovely to see Mum and Dad so happy here.


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Review from Selina G (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in hospital for three weeks following a diagnosis of phenomena, after all that time of immobilisation and at the age of 95, she was requiring full nursing care and due to her dementia, she was also unable to communicate effectively. Maycroft Manor was a wonderful haven after the challenges
of an NHS busy ward. The staff were warm, friendly, welcoming and very professional. They worked as a team with geed communication with the family and involved medical professionals and my mother improved with all their support, which enabled her to return home with carers.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for giving us a lovely review Selina, it's always lovely to help people reach their goals and return home in much better health.


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Review from Diane B (Respite Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all staff, particularly one care; same care almost every day. Received all the support I needed to rehab in a faster time than anticipated. I would recommend this home.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

It was a pleasure to see you recuperate and recover so quickly Diane, and thanks for taking the time to review us!


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Review from Mark M (Nephew of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt enjoys the experience, of all the staff and other residents.
They have helped her walk and provide her with her medication. A host of activities, some of which she enjoys, films in the theatre are her favourite. She enjoys the food and uses the coffee shop most mornings.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank You so much Mark for submitting a review. We are delighted that your lovely aunt has joined us at Maycroft and it's always a pleasure to see her embracing life at Maycroft Manor.


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Review from Patricia B (Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Maycroft Manor. The people here look after us very well.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you so much for taking the time to review us, Patricia, we are so glad you are happy here at Maycroft Manor.


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Review from Pearl M (Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention is superb. Staff and carers are always on hand cheerfully and, if anything, more than one could hope for.
The food is plentiful and beautifully served - as a 'picky' eater I am well provided for with the alternative menu.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thank you so much Pearl for taking the time to review us. It has been amazing to see you recover and gain your independence again. You are an inspiration to us all!


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Review from Julie C (Daughter of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum and dad to Maycroft Manor in July 2021 after a very disappointing experience in another home. It was the best decision I have ever made. Maycroft is like a 5-star hotel, and my mum reckons the care is second to none. Myself and my brothers have nothing but praise for the staff, facilities
and safety at the home. It is what every elderly person deserves in their twilight years.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

Thanks so much for taking the time to review us, Julie. It's a real joy to see how well your mum and dad have settled and seeing them joining in with so much.


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Review from A B (Daughter of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the home when she was at a very low point after recovering from a nasty fall. The service and care that she received was second to none. She was nursed back to health and now, at the age of 97, enjoys a quality of life that we thought she wouldn't have again. She remains happy, well
and well looked after, 24/7.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

We are so pleased your mum has settled in so well and is enjoying life at Maycroft Manor. Thanks for taking the time to give us a review.


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Review from E G (Granddaughter of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved into Maycroft Manor after struggling more and more during lockdown and she was really lonely but didn't want to go into a home. From the minute we looked around Maycroft she loved it and now joins in with many of the really varied activities that take place and loves having her hair done
each week. She loves having a glass of wine at lunchtime and sitting with her new friends and now wishes she has made the move sooner. Such a lovely home and an even more wonderful team.

Reply from Emma Weller, Customer Relationship Manager at Hallmark Maycroft Manor

We are really pleased to hear she has settled so well and is embracing our lifestyles programme. Thanks for taking the time to give us a review.


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Review from Gilly S (Daughter of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Maycroft Manor over 6 years ago after an extended stay in hospital with pneumonia, unsuccessful discharge home, and a brief, traumatic stay in an unsuitable home. Her prognosis was a year of poor quality life, bed to chair existence.
She lives with dementia and from the
start of her journey in the specialist community at Maycroft Manor, it was clear that she was finally in the right place.
Within weeks she was managing a walker; recognising her beautifully appointed room as "home"; personalised care plan in place; participating in activities; spending time with family on the terrace/cafes or in her room; visiting the in-house hairdresser and manicurist; enjoying the food (gaining weight) etc. This was a lifestyle/freedom that we could not possibly have imagined for her.
The wonderful team of professionals (many of whom have become akin to family) is remarkable in its empathy, professionalism and endeavour. My mum has just celebrated her 90th birthday!!

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for your kind words, I will also pass your thanks on to our lovely team, it's always so lovely to hear from happy families.


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Review from Dominique D (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Maycroft Manor Care Home since February 2021. My sister and I feel a great relief as she is cared for extremely well and she is happy. I cannot recommend this place highly enough, thanks to the General Manager and the team x

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to complete and for your amazing comments.


Mum is lovely and we are so pleased that you choose Maycroft Manor for her and more importantly, we have met your expectations and that everything has gone so well.


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Review from Peter P (Son of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Maycroft for one week. I have found the level of care, management and general communication far exceed my expectations. I cannot thank all of the team enough for the care and support they have given Mum since arriving.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to pass on your amazing comments. I am so pleased that Mum has settled in so well and that everything meets with your expectations that Mum's care is 5-star. If there is anything, we can do to exceed your expectations please do not hesitate to let us know.


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Review from L C (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is always looked after very well. I believe the staff go above and beyond in the care shown to the residents and the management have managed the COVID situation with safety and compassion.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to complete the questionnaire with such lovely comments. It is so lovely to see the five-star reviews which match everything that your dad deserves.
I will make sure the team are made aware of your comments.


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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Hallmark Maycroft Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for Hallmark Maycroft Manor is calculated as follows: ( (155 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.619 Points relating to the number of positive Reviews for Hallmark Maycroft Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 13 Positive Reviews ÷ 21 = 0.619

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (24)

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Meet the Team (3)

Emma

Emma Weller

Job Title: Customer Relationship manager

Joined: 2018

I am the customer relationship manager at Maycroft Manor and have worked in the care industry for nearly 10 years. and Hallmark for 4 years.
I love helping families find the right home for their loved ones and helping new residents move in. It's a joy to see them thriving and loving life at Maycroft Manor.


Charlotte

Charlotte Fawcett

Job Title: GM

Joined: 2024

Charlotte brings a wealth of experience both as an RMN and working in care settings.


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Charlotte Fawcett

Job Title: GM

Joined: 2024

Charlotte brings a wealth of experience both as an RMN and working in care settings.