Review from Kevin M (Son of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience

Both our mother and father have been residents in Maycroft Manor for approaching 3 calendar years; during this time the services and care provided has been top class. We have been completely satisfied with all aspects of the care provided to both our parents.
We are kept in touch with any material

changes to either parent and the staff are always available to discuss any issues.
All of the dealings with both line management and staff within the home has been of the highest standards; I believe the way that the senior line management team have dealt with the pandemic issues could not have been bettered - zero positive cases across the first lockdown speaks for itself.
All of the people in this care home deserve the highest credit and praise for all their endeavours in this most difficult of last 12 months!

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to complete.
I am so pleased in your view we have achieved top marks in most of the categories, if you would like to discuss with me directly the areas you feel we can transform, then please do not hesitate to contact me.

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Review from C G (Son-in-law of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience

I don't think a care home could make better provision for its residents than Maycroft Manor does. The care provided is also exemplary in a humane and individual way. Medical and professional services are also of an incredible standard, particularly in these difficult times. I cannot think of any change

which would make anything better.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to pass on such positive comments regarding Maycroft Manor, it is really lovely to receive comments from family members and I will ensure your kind words are passed on to our team.

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Review from L G (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience

Maycroft is an excellent home. It is a home others should aspire to be. The care and support given to residents and relatives is exemplary. Maycroft has dealt with the pandemic brilliantly. It's care for residents and concern for relatives in such very difficult times has been supportive and reassuring.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for your wonderful comments, here at Maycroft Manor our resident’s families are extremely important to us and we empathise how difficult it must be during this unusual time, keeping you in touch and updated with your loved ones.

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Review from S P (Daughter of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience

My mother has severe Alzheimer's disease and moved into Maycroft Manor nursing home in October when visitors were not allowed into the home.
In my opinion, the staff went over and beyond their duty in ensuring her well-being was foremost, taking the initiative to seek advice from the family as well

as other professionals as a dietician, speech and language therapist and the home's catering manager.
We have been encouraged to personalise my mother's room with her paintings, and the staff's level of care is demonstrated by the personal touches her appearances such as a necklace, blown dried hair and painted fingernails.
I have been impressed at how well each manager understands the needs of their residents and families, emailing regular updates of their position with regards to weekly Covid testing, vaccination programme and levels of PPE as well as their Christmas activity programme etc.
They have been proactive in liaising with the authorities and constructing secure visiting suites to ensure that families can continue to visit even with the higher level of restrictions.
I highly recommend Maycroft Manor and have every confidence they will be able to provide the care my mother requires until the end of her life.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for such kind comments. The whole team at Maycroft take such pride in improving the resident’s life at a time when everybody needs support. The dementia community over the last few years has become a centre of excellence for dementia care and its lovely when all the hard work is validated by the family, such as your comments.

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Review from Pam S (Daughter of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience

It's an amazing nursing home. Even I would sign up when I need to. It's great in every way.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time and trouble to pass on such lovely comments, let us know when you are ready and your room will be available for you.

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Review from Kathryn O (Daughter of Resident) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience

Maycroft Manor has worked hard to facilitate visits and keep us connected with our loved ones whilst keeping them safe. Communication from staff and management has been excellent. I have always found the staff to be friendly, caring and interested.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

I would like to thank you for such kind words during this difficult time for residents and families. Whilst it not always possible to please everyone, it’s nice to know that we are making sure everyone feels connected with their loved ones.

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Review from John H (Friend of Resident) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience

All staff across the board are very professional and courteous. The home is of a high standard. In one word, excellent!

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for such kind words and reviews. It was a shame that the activity’s/lifestyle choice didn’t reach the heights of everything we do. We would gladly be happy to take any suggestions to ensure we reached the perfect score to ensure that your loved one was fully engaged. If you would like to discuss with the Lifestyles lead or myself, we are always ready to listen to new ideas.

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Review from Harry W (Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience

A very friendly caring and conscientious team.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you so much for your 5-star review.

We are all so pleased that everything is as you would hope with all the care and lifestyles choices and you feel so strongly to share this.

Thank you for taking the time to complete the survey and please be assured that we will continue to impress you.

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Review from H D (Respite Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience

I find everyone very helpful and kind.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for the time and trouble of completing the questionnaire, and I am so pleased that your return short term stay at Maycroft Manor went well with everyone being so helpful and kind.
I have noticed that your marks were all down a little and when you return next time, please make us aware at the time so that your next stay can be absolutely perfect in every detail.
We look forward to seeing you back on your next stay.
Once again thank you.

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Review from Philip E (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience

I am here on a monthly basis and am certainly enjoying my time and much more relaxed than before.
All facilities are high quality, the staff is friendly and knowledgeable.
The building is bright and airy with wide corridors. Lots of activities are organised for varied interests.

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Review from Annabella B (Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience

Very satisfied staying here. I hope it continues. The staff and their care are exceptional. They are very approachable.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to review Maycroft Manor Care Home.

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Review from J G (Son of Resident) published on 19 June 2019
Submitted via Website • Report

Overall Experience

It is one of the most daunting decisions as a child one will have to make to place one's Mother in a care home when simply that is the only option left.
All I can say is that from start to finish of her time there (6 months), our Mother was treated with the respect and love that she deserved. It was

incredibly emotional to walk out the door the 1st time but each visit gave us the reassurance that she was receiving the care that she needed. I cannot praise the home and the staff highly enough for their care/emotional support and empathy with my mother. In short, they 'got her' and we would like to place on record our thanks here to all the staff again.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to review Maycroft Manor Care Home and thank you for such kind comments. I will ensure that your thanks are fed back to the team.

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Review from Maggie B (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

I went to see Maycroft because a friend's mother was looked after well and happy there. My mother is content and says everyone is very kind and helpful. She has a lovely room with lots of her own things around her. When I took her on holiday she was welcomed back as if she had come "home". Following

the loss of her husband and unable to live alone now I feel she is safe and cared for and I can visit her any time.

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Review from Angela B (Resident) assisted by family/friend published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience

Everybody is no nice and so friendly.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to review Maycroft Manor Care Home.
I am pleased that the everything has gone well and would like to thank you so much for your kind comments and I will ensure that your comments are passed onto the team members who look after your mum.

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Review from C F (Sister of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience

As my sister has only been with you for 3 weeks I cannot say too much at the moment. It seems a very nice care home, well trained staff at all levels. Well situated for family and friends to visit.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to review Maycroft Manor Care Home. It is particularly lovely to get the views of family members, especially within the first three weeks. We are always striving to make the individual care package perfect for all our residents and would love the opportunity to be able to discuss in person on how to make everything perfect.

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Review from Peter W (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

The care was excellent; respectful, patient, thoughtful. The staff showed great compassion and the staffing levels were very appropriate. The space in the rooms and around the corridors and halls was very good. Staff communicated well with us and listened to our concerns. My parents were too ill to

take advantage of them but the scheduled activities seemed very appropriate. My only criticism is the link with the pharmacy and GP surgery. It seemed random and not reliable.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for your very kind comments, we take all concerns very seriously. As we discussed at pre-assessment the links with pharmacy and GP do take time to be established for new residents during the transition from one surgery to another, which is why we ask for two weeks medications to arrive with the residents. I am sorry that you encountered problems during this transition.

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Review from P G (Respite Resident) assisted by family/friend published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

Very pleasant experience and stay.

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Review from D Q (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience

The home is generally run well but the staff always seem to be "under pressure", even though this is the case, all the staff are extremely kind. I do not feel they get the support from management that they should be getting. My mother is happy and well cared for but could do with more 1 to 1 care but

this is difficult for the staff as they are "over-stretched".

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for your recent review and comments. We are very pleased to read that you would recommend Maycroft Manor to others. We have been actively recruiting to increase our team and this will be ongoing, but during that process please be assured that we will continue to support your Mother in all she does. Thank you for taking the time to feedback to us. We value family’s opinions.

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Review from Jacqueline C (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been at Maycroft Manor for nearly 3 years. It has always been an extremely positive and happy experience for her. All the staff are truly amazing in everything they do and very professional and friendly.
As I work away a lot, it is so very comforting for me to know she is happy and in

great hands.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for taking the time to review Maycroft Manor. Your words mean a lot to myself and my team and I am so glad you are happy with your mothers care.

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Review from Belinda D (Daughter of Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience

Generally very happy with Maycroft Manor, especially the staff who are always friendly and caring. We sometimes arrive to find Mum clearly in a need to be cleaned up. This has been the case the last 2 visits.

Reply from Ian Cole, General Manager at Hallmark Maycroft Manor

Thank you for your comments, we are pleased that overall you are very happy with mum's care. We are sorry that on your last two visits you have had to raise concern over how you have found mum, we take these comments very seriously and will always investigate any concerns. We are more than happy to discuss these with you at the time. Thank you for taking the time and trouble to feedback to us. We value family’s opinions.

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Hallmark Maycroft Manor

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