Hallmark Maycroft Manor

2-8 Carden Avenue, Brighton BN1 8NA
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9.6 161 Reviews
  • Hallmark Maycroft Manor, Brighton
In the heart of Brighton, Hallmark Maycroft Manor offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care at Maycroft Manor. And, relax knowing all the essentials are covered with Hallmark All-Inclusive, including a weekly cut and blow-dry, manicures, food, and drink – right down to a much-loved tipple.

Amidst a spirited environment, the dedicated team are committed to ensuring residents enjoy their days, their way. Understanding the unique challenges that come with aging, Maycroft Manor cherishes every moment – big and small. Right from the outset, residents and their loved ones are at the heart of all the support and services the team provide.

Moving can feel scary so it's good to keep a few things the same. That's why Maycroft Manor supports keeping the family together; welcoming couples, four-legged friends where possible and with the doors open for loved ones to pop by at any time, Maycroft Manor exudes a joy for life you won’t experience elsewhere.

With its clever home design, a variety of rooms await to be explored whatever mood residents may be in. Grab a cuppa in the bustling Station Café or take part in green-fingered fun in the gardens – There’s plenty of opportunity to discover something new!

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Care Provided by Hallmark Maycroft Manor

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 105 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlotte Fawcett (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (93)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Number of floors: 3

Funding & Fees Guide for Hallmark Maycroft Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,040 – £2,330
    • Self-Funded Residential Dementia Care £2,170 – £2,370
    • Self-Funded Nursing Care £2,410 – £2,510
    • RESPITE Self-Funded Residential Care from £2,244
    • RESPITE Self-Funded Residential Dementia Care from £2,386
    • RESPITE Self-Funded Nursing Care from £2,651

  • These prices are only a guideline, please contact Emma Weller - Customer Relationship manager to find out the exact price. All fee rates are all-inclusive where Hairdressing/Beauty treatments and Chiropody are included as standard. Fee rates are also subject to assessment and care needs of each individual
  • (these prices are only a guideline, please contact Hallmark Maycroft Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open to visitors with no current restrictions in place.


  • Parking

  • Large car park for friends/family to use.


Hallmark Maycroft Manor Reviews (161)

Total of 161, showing 81-100
9.6

Hallmark Maycroft Manor has a Review Score of 9.6 (9.606) out of 10, based on 13 reviews in the last 2 years. Over all time Hallmark Maycroft Manor has 161 reviews.

Overall Experience

  • 124
  • 35
  • 2
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Date Published

161
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5
13
148

Review from Margaret M (Friend of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found on my 2 weekly visits an excellent atmosphere at Maycroft Manor. Care staff always close at hand, friendly and co-operative. All residents appear happy and content. Allowed to walk about on this floor. Staff interaction i.e visitors and residents very good. It is very apparent all are well
cared for and treated very well.

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Review from L B (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my parents receive.

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Review from V A (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful to me when I ask any questions, especially some members of staff in particular. Excellent care for my dad from these people as well. They make me very welcome when I visit. When I've had a problem its been sorted out very quickly.

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Review from Mark B (Grandson of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care that both my grandparents have received at the home. They have been treated with the utmost respect and care.

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Review from B P (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I'm fairly happy with the care my relative receives. There are, however, a few areas that need attention. The permanent staff in which I am very happy with are caring, compassionate and person-centred. The agency staff do not seem to understand the concept of person-centred care and do not
follow corporate policy. One agency staff turned my relative's television off and told her to go to sleep when clearly my relative did not want this-this is not person-centred care.
Food is another issue, which has been ongoing for over a year. My relative writes down and says what she would like to eat but very rarely is given it. Why is this such a problem?

Reply from Paula Graca, General Manager at Hallmark Maycroft Manor

Thank you for your comments. We will arrange a meeting to discuss your concerns.


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Review from L B (Daughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Maycroft Manor. Staff are very kind, helpful and understanding. Nothing is too much trouble. Lots of activities and trips to attend.
Dad settled well, taken mum a little longer but staff helped her a great deal.
It is nice to have peace of mind that they are safe.

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Review from Nina G (Niece of Resident) published on 13 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the personalised care and attention my aunt has received at Maycroft Manor. The staff are attentive without being intrusive.
Staff actively encourage residents to participate in activities and socialisation. They have been flexible with the arrangements transition between
respite and permanent care. I could not recommend Maycroft Manor more highly.

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Review from Angela P (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Maycroft Manor is probably as good as it gets. I'm not sure you could find better.

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Review from Ronald S (Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that nothing is too much trouble for the staff and as a result, I am being well looked after.

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Review from Anita C (Daughter of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maycroft Manor provides a wonderful environment for its residents in terms of the physical space and facilities. With wide, tastefully decorated corridors and public areas and plush residential rooms, it has the feel of a top quality hotel rather than a home. The rooms are cleaned very regularly and
residents' laundry is collected and returned swiftly. All regular staff, whether they are cleaners, involved in the laundry service, maintenance personnel, activity staff, office staff or carers are friendly, helpful and responsive and show an interest in the residents, making them feel at home and cared for. My mum has been a resident for 20 months and is now very settled. An excellent activity programme has been reduced recently due to staffing issues and there seems to be an increase in agency carers who are strangers to the residents and less likely to be aware of their needs. Hopefully, this situation will improve in the near future and normal service will be resumed!

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Review from Joan M M (Resident) published on 24 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was given the exact room I saw in the brochure when I walked in. The staff are my friends, not just people looking after you. The place is spotlessly clean and owners do everything possible for people's comfort. The Manager always listens and put things right if they go wrong. I have lived here for
four and a half years. This is the best home you can find in Brighton and Hove.

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Review from M H (Wife of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the staff at Maycroft Manor/ Their care, compassion and kindness I have observed towards residents is most reassuring.
My husband has been at Maycroft six months and from the first week, seemed settled and content.
Perhaps the visitors signing-in book could be placed
on reception to allow staff to remind visitors not to allow unaccompanied residents into the lift.

Reply from Roderick Ferguson, General Manager at Hallmark Maycroft Manor

Thank you for your comments. We have now ensured all visitors use the alternative lift available.


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Review from J B (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The nursing care at Maycroft Manor Care Home is excellent, the care team are very competent but miss guidance in helping residents with more complex issues. They are very good at day to day care but miss opportunities to assist residents in improving their quality of life.
Cleaning is poor rooms are
unsatisfactory and the dining rooms are disgraceful. Food quality and options have gone downhill in the last year.

Reply from Roderick Ferguson, General Manager at Hallmark Maycroft Manor

Thank you for your comments. We will arrange a meeting to discuss your comments.


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Review from Freda L (Friend of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to Maycroft Manor once each month to the "Dementia Cafe" I also come over weekly to meet a friend we have coffee and chat for a couple of hours during these times, we see the management and staff dealing with residents. We are overwhelmed by the cheerful, caring, loving, sympathetic, approach
to everyone. The rooms are lovely. I am also invited to other things. I.e Pancake day! Not one single thing comes to mind which would be a minus. I would love to be a resident here! I receive help and advice from management too!

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Review from Louise S (Daughter of Resident) published on 17 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You cannot put a price on peace of mind and Maycroft Manor has given us that! Mum and dad are settling in well and we're delighted with their care.

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Review from Sue S (Regular Volunteer) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the chairperson of a Support Group of a National charity and we use Maycroft Manor for our monthly meetings. The staff are always very welcoming to us and our members and are always willing to assist us if we need any help.

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Review from Hilda H (Resident) assisted by family/friend published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here as I can no longer live alone in my own home and my daughter can visit me every day.

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Review from Graham P (Son of Resident) published on 6 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has found the transition from her home to Maycroft challenging but the staff have been caring and understanding. This organisation really seems to understand the needs of its residents and is keen to avoid the isolation that can occur. There is no feeling of being part of a large organisation.
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has been an enormous relief to me that I know she is safe and being cared for.

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Review from Susan C (Stepdaughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step mum has been at the home since it opened. She had a lovely bright airy room which she came to regard as her home. The treatment she received was excellent and she was very fond of many of the staff.
During her last eight days of her life after a sudden stroke, she was able to return to the
home and her room. Her care during these last days were wonderful. She died very peacefully with me her stepdaughter and her niece by her side,
We will always be so grateful for the wonderful care and support she received. We were also given the greatest support throughout her last days. Our families are very grateful for everything and send our heartfelt thanks.

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Review from Nina E (Daughter of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never envisaged that my fiercely independent mother would 'end up' in a care home and I know she certainly wouldn't have chosen this future for herself in her pre-dementia days.
It was an agonising decision to make but as my mother's condition worsened our options became limited. After an extensive
search of care homes with dementia facilities we found Maycroft Manor right on our doorstep and once we set foot inside we knew this was the only place we felt comfortable with.
From day one we were welcomed by friendly and competent staff into a lovely, clean and stimulating environment which helped to keep back the tears. My mother has taken a while to settle and still goes through good and bad patches but she is safe and comfortable, she has attentive and friendly staff around her and engaging activities to take part in.
She is a sociable person so I am reassured that she is never lonely and there is routine and structure to her day which is important for this condition.

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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Hallmark Maycroft Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for Hallmark Maycroft Manor is calculated as follows: ( (155 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.619 Points relating to the number of positive Reviews for Hallmark Maycroft Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 105 registered maximum number of service users is 21. 13 Positive Reviews ÷ 21 = 0.619

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (24)

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Meet the Team (3)

Emma

Emma Weller

Job Title: Customer Relationship manager

Joined: 2018

I am the customer relationship manager at Maycroft Manor and have worked in the care industry for nearly 10 years. and Hallmark for 4 years.
I love helping families find the right home for their loved ones and helping new residents move in. It's a joy to see them thriving and loving life at Maycroft Manor.


Charlotte

Charlotte Fawcett

Job Title: GM

Joined: 2024

Charlotte brings a wealth of experience both as an RMN and working in care settings.


No image found

Charlotte Fawcett

Job Title: GM

Joined: 2024

Charlotte brings a wealth of experience both as an RMN and working in care settings.