Review from Siobhan (Niece of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience

My aunt has been a resident at Maycroft for over three years and her care has been excellent throughout.
The staff are all very considerate and caring, nothing is too much trouble. The staff are also consistent, the home retains staff and so the residents are greeted by familiar and friendly faces,

which makes a huge difference to the residents general well-being.
My aunt knows all the care staff and having that relationship makes her more comfortable and settled.
The care home is a new build, so is very well designed with respect to those who are less mobile and it also has a fresh and new feel to it, more like a hotel than a residential home.
The food continues to be a high standard, three meals a day plus afternoon tea served in the bistro with freshly made cake and biscuits, or fresh fruit if preferred. I would definitely recommend this care home.

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Review from Jon M (Son of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience

The care my mother receives is excellent. Staff are professional, painstaking and take an interest in residents. The care home is attractive and there is a varied programme of activities. Communication is usually good, although there have been occasions when messages and/or requests have not been passed

to the appropriate people.
The fees are high and annual increases significantly outpace inflation.
I have every confidence that my mother is in safe and attentive hands.

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Review from Stuart S (Son of Resident) published on 4 August 2017
Submitted via Website • Report

Overall Experience

Overall I am impressed with the care afforded to my mother over the last 2 and a half years. There have been certain administrative lapses from time to time and a high staff turnover has affected continuity. However, the staff are unfailingly pleasant and caring and the atmosphere of the home is always

welcoming.

Reply from Elizabeth Day, General Manager at Hallmark Maycroft Manor

Thank you for your comments. We have now have had a chance to meet and discuss your comments.

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Review from Mo T (Niece of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience

My aunt is very happy at Maycroft Manor and is very well cared for overall. Any issues we have are minor and it's reassuring to see that the team are making an effort to respond to any comments. We don't see the issues of neglect that are commonly reported in some care homes.

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Review from Olivia W (Daughter of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience

My mother has been at Maycroft Manor almost from when it opened. I have always been very pleased with the care the staff have given her and their attitude towards her and that there is always familiar staff on duty.

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Review from Paul M (Son of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience

The standard of care is generally very high. Staff turnover is reasonably low and the care provided is consistent. Communications between relatives and management could be improved as could communication internally between colleagues and departments.

For example, neither my brother nor I know who

is the "go to" person responsible for our Mother's care. An organisation chart showing where responsibilities lie and with contact details would be very helpful.

Reply from Elizabeth Day, General Manager at Hallmark Maycroft Manor

Thank you for your review. We hold regular relatives forums and have recently sent out to all relatives information on who to contact. I will make sure you receive a copy of this but if you have any concerns please do come and see me.

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Review from Barbara B (Daughter of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience

I would recommend Maycroft Manor care home to anyone looking for a care home. The buildings and gardens are well kept and all the communal spaces are open to all. The provision of a Bistro cafe on the ground floor is a great space for residents, relatives and visitors to share and provides a good welcome.

The residents' rooms are very good and can be made to feel like home with their own possessions.
The staff are all very caring and friendly and all undergo training. There is also a weekly plan of activities that residents can participate in at their leisure.
There are sometimes problems with communication but there is an atmosphere of being open and staff and management are always available to listen and discuss any issues.
My mother has been there for two years and we have been, in general, very happy.

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Review from Ian (Son of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience

Providing care for people with poor health conditions can be tricky as the resident may not always be clear about their needs. Maycroft builds great relationships with the resident's family and is attentive and reactive to family concerns. The overall atmosphere is one of kindness, care, positivity

and happiness. It is an excellent care home.

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Review from Stephie L (Daughter of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience

My father has been living at Maycroft Manor for 2 years. We have been very happy with the facilities and his care there.
My Father chooses not to take part in any of the activities and is quite content to stay in his room.

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Review from Lorraine S (Daughter of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience

My mother has been a resident of Maycroft Manor since Nov 2015 and during this time has received good care from the home. The staff are caring and friendly and always happy to help her in any situation which occurs.
Since my mother has been at Maycroft I have seen her health improve which has been

down to the care and support received from the staff.
Over the last 3 months, I have seen a great improvement in the day to day running of the home and a great effort has been made to improve the facilities and especially the lifestyle activities and the food.
Recently they have put on a great barbecue which was held on the rooftop garden and a summer party which was excellent (even with the rain) and a great success.
The surroundings and interior of Maycroft Manor are of a high standard and this provides the residents with a positive daily outlook.

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Review from Louise W (Daughter of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience

Maycroft Manor Care Home has a workforce of kind, efficient, helpful and understanding people. Each carer or member of teams such as activities does their very best to get to know the residents and attend to their needs to make their stay with them as happy, comfortable and rewarding as possible. My

mother is at a point where her dementia has just been diagnosed and she gets upset because she knows she forgets and gets confused. My experience of every member of the team is that they understand this and work with Mum accordingly. It is a place I would very much recommend to other people in similar situations. My one criticism is that the food is perhaps not as good as it is described. Also in an ideal world, the staff are very busy but it would be wonderful if an additional structure could be added for staff to act just as companions and sit and chat with the residents for a little time each day.

Reply from Elizabeth Day, General Manager at Hallmark Maycroft Manor

Thank you for your review. I’m glad that you are happy with the care your mother receives. We will be in contact to address your other concerns.

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Review from Nick R (Son of Resident) published on 1 August 2017
Submitted via Website • Report

Overall Experience

I have been favourably impressed by the diligence and conscientiousness of the carers and staff over the years that my mother has been in the home. They show admirable patience and a genuine concern for my mother's well-being, for which I am extremely grateful.

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Review from A K (Son of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience

My father moved in recently and has found that Maycroft is a safe and pleasant place to live, with good care from a team of cheerful, thoughtful, professional staff who are all kind and seek to make him comfortable.
The facilities are all very good, well designed and decorated to a high standard

so that the overall feel is of living in a four-star hotel. The place feels clean and welcoming, with a particularly attractive buzz around the café. It is impossible for any care home to be the same as your own family home but living in Maycroft is as good an alternative as is reasonably possible.
There are no areas of concern. There is room for improvement, such as more interesting food and activities, however, these are satisfactory and must respect that the residents have differing needs and desires. The managers and staff continuously review potential changes to make the conditions for residents as safe, comfortable and happy as possible.

Reply from Elizabeth Day, General Manager at Hallmark Maycroft Manor

Thank you for your review. I am glad your father is comfortable at Maycroft Manor and we have now had a chance to discuss your concerns in person.

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Review from Marion R (Daughter-in-law of Resident) published on 20 July 2017
Submitted via Website • Report

Overall Experience

In the 2 years that my father-in-law has been living at Maycroft Manor, he has received exemplary care. The staff deliver their care with the right balance of professionalism and warmth and good humour. The housekeeping and hospitality teams are friendly and welcoming and always greet residents by

name. This is something that is remarked upon by visitors.

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Review from Ian C (Son of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience

Love the home - feels like Mum is occupied but free to live the day as she pleases.

Lots of treats, and staff are very interested in residents' life stories and individual foibles and quirks.

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Review from D M (Son of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience

My father came to Maycroft in April and is happy and settled in his new environment. He has a lovely room and is treated with respect and kindness by the carers and nursing staff. Access to the excellent in-house physiotherapists has meant better mobility and increased opportunities to explore the lovely

surroundings.
The communal areas here are tastefully decorated and provide a homely atmosphere. Dad can enjoy the varied activities or simply relax with family and friends. The staff are endlessly cheerful and helpful. They are keen to help the residents integrate and to socialise. My father is enjoying building relationships with them and the other residents.
We feel his sense of wellbeing has greatly improved since moving to Maycroft Manor.

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Review from David G (Private Carer of Resident) published on 8 March 2017
Submitted via Website • Report

Overall Experience

Maycroft Manor seems to me to be a very high-quality care home in every respect. I have been visiting there for over a year and this is my opinion.

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Review from Katie B (Granddaughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience

My grandfather stayed Maycroft for around seven months and the staff there took really excellent care of him and provided him with a very comfortable and enjoyable place to live and for us to visit. We always felt very welcome, especially when I came with my young children, and it was a pleasure to

see him there. Sadly my grandfather passed away at the end of his time there and even thought this was a very distressing period for us all we were glad he spent that time in Maycroft and not in the hospital and he received just as good care, even on the residential ground level. All the staff supported him and us round the clock and cared deeply for him and his well-being. We could not have asked for a more supportive environment for us to experience his passing in.

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Review from Juliet H (Daughter of Resident) published on 3 March 2017
Submitted via Website • Report

Overall Experience

Low value for money - staying at Maycroft is extremely expensive for the standards achieved. Initially did not meet the expectations described in the brochures. There is little "above and beyond" in the services or facilities, considering the monthly cost. It has taken very many months to improve the

standard of food, which seems to be traditional "old people's home" type of food, rather that more appealing, fresh, nutritious/balanced, quality meals, that would be expected.
The general staff and the customer relationship manager are helpful and welcoming, but during my visits I have not interacted with the senior manager(s) who should be more visible and proactive in the day to day operation of the home and getting to know their clients, and as a way to get good and accurate feedback and finding out the things that would improve value for money.
When mum has been ill, she receives good care and attention. her room is nice, although quite dark. It's great that Maycroft smells nice!!

Reply from Elizabeth Day, General Manager at Hallmark Maycroft Manor

Thank you for your comments. I will contact you this week to arrange a meeting with you to discuss your concerns.

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Review from Paul B (Son of Resident) published on 27 February 2017
Submitted via Website • Report

Overall Experience

My mother spent 4 months at Maycroft Manor until her recent death. Throughout that time, we were very impressed by the care that she received, which was of the highest order. The staff were unfailingly cheerful, thoughtful and compassionate. Activities were tailored to her needs, and she was helped

to have as fulfilled a life as possible.
As her mobility and general health declined, they were generous in the time they spent with my mother, and in "just dropping in" to check on her and to see that she was alright. She was kept comfortable and happy until the end.

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Hallmark Maycroft Manor

Care Provided by Hallmark Maycroft Manor

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Funding & Fees Guide for Hallmark Maycroft Manor

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